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Trees perfect for your area. Click or dial 1-888-504-2001 for fast growing evergreen trees, shade trees, flowering trees and fruit trees
The company has garnered a generally positive reputation, with many customers praising the quality of their trees and the reliability of their shipping. Customers appreciate the careful packaging and the company's commitment to customer satisfaction, often highlighting responsive customer service and effective handling of replacements. However, there are notable concerns regarding service delays, particularly during peak seasons, and issues with product condition upon arrival. Some customers expressed frustration over the lack of communication and transparency in the order process. Overall, while the company is recognized for its quality products, improvements in customer communication and shipping reliability could enhance the customer experience.
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My experience with fast growing trees have been as expected! Everything ordered so far has thrived! The plants are healthy and with the proper care beautifies landscapes as well as gardens. I am truly a satisfied customer and will continue to order from them.
Flowering lilac tree received healthy, good shape, tip bent hard in shipment (6-inches), I taped immediately, healed perfectly, offered replacement but I didn't feel that necessary, 3rd season and tree is exactly what I hoped for, will continue to do business with Fast Growing Trees.
Very late, I had to complain to finally get them. They were a bit of a mess, but they are still alive. I have seven acres... I hope this goes better.
"Alive & Thrive Guarantee" turned into an all-afternoon paperwork fight!
I bought a Cold Hardy Avocado Tree from Fast Growing Trees largely because they promote a 1-year Alive & Thrive Guarantee. The tree arrived healthy and was thriving until the first frost. We live 8b grow zone and the tree "hardy to 20 degrees".
We protected it (burlap, deep covered porch ~12 feet deep, fans running to reduce frost settling) and then moved it into a heated greenhouse (~54°F overnight). It still declined and died.
I filed a claim and provided the order number, multiple photos, and scratch test documentation. Support then asked a long set of questions "do you mind answering a few questions?" (watering method and frequency, exact water amount each time, fertilizer type and schedule, light hours by time-of-day, and soil type) and said they cannot proceed without those answers.
I do mind--I have a job, and this turned into an entire afternoon of back-and-forth just to access a "guarantee" they advertise heavily. When it's presented as "do you mind answering," but the claim won't proceed without it, it feels like an extra hurdle after the fact. I asked them to either honor the guarantee/refund or cite the exact published policy language making that questionnaire mandatory.
The bush said it was deer proof. The deer didn't eat it but they sure as heck rubbed their antlers on them and killed 9 out of 10 trees. Now I have to put fencing around the bushes... Wish I knew that in the beginning...
All plants i received were fairly healthy looking but died within couple of months and never revived. I lost the window to return.
I placed an order and after waiting for 2 months, cancelled the order. I placed and order last May and cancelled it in July as I still had not received the order with very little feedback as to the reasons for the delay.
I bought 6 1-2 in Italian cypresses. 2 years ago. They come really thin and tiny, but roots were ok, so I planted them. After 2 years they all are alive and beautiful. They are all 4 feet tall now.
This is my second time I buy them.
Good customer service. The trees were damaged through shipment, I called and reported, sent a picture of the damaged, replacement was shipped without hassle.
My previous experience was great.
I had no problem and those Myrtle trees that I got a couple years ago is doing great and most of the time those comes jin very good condition
Thank you for your services
This is THE place to buy for the best selection of mature plants. I don't want to wait 2-3 years for plants to grow and I don't mind paying more for that privilege. My order last year was extremely well packed and all the plants were perfect!
I ordered ornamental grass, a Japanese tree, berry bush and a cherry tree. I can't wait to receive the cherry tree this spring and the other plants seem very happy integrating with my landscape, so far.
Loved it! Especially the trees suggested for my zone and all the of filters available.
Needed more information about best/specific planting conditions, eg. Soil conditioning, pH requirements, best fertilization after planting.
Everything that I have purchased over the years has thrived whether I have purchased them for myself or a loved one - and gardening is not my mom's thing! Smooth and easy transactions, plants arrive in excellent condition.
Great variety, availability, customer service experience, but had a couple orders with damaged or stressed plants. I've spent a lot of money with fast growing trees.com and I like the ease of use and prices.
I love the selection and ease of use. I also appreciate all the discount offers and marketing campaigns. I deducted 1 point because the consistency of the plants is not always equal. Both, there are variations sometimes between the same type, and/or shipping is rough. But I've always been taken care of when things go wrong.
I bought a Royal empress from you a couple of years ago and even though I was new on the tree caring tree she made it and is so tall and beautiful I totally love it
I ordered a Lila Avocado tree and it arrived quickly, but not in very good condition for a tree that cost $170. A third of the leaves were damaged, either half brown or recently broken. Fortunately, with, TLC it recovered and is now thriving. Just ordered 2 more, and hopefully they will arrive in better condition.
I like the diversity of interesting options on this site. I'm not a big fan that the discount code is applied to your estimate before checkout, but not during checkout making it easy to checkout without the advertised discount. Feels deceptive/sneaky to try and swindle people who are not keen.
You show the discounted price, but don't apply it. The customer checks out and has to enter the discount code. So you show the discount before checkout, but if the customer isn't paying attention they pay full price unless the realize the discount wasn't applied. Deceptive.
The plants thrive well in my climate, and that doesn't happen all the time. They are replaced if they fail naturally. I love that!
Answer: Cancel your order now before it's too late, go to a local nursery and save yourself some money and unwarranted aggravation, these folks are not honorable.
Answer: I ordered 3 autumn blaze maples. They have been in the ground for 2 years now and have yet to turn red in the fall. I did some research and found that they only turn red if the temperature conditions are right. I live in Idaho and we basically skipped fall this year and went straight into winter. So once again the leaves just turned brown. I am hoping to finally get a display next year.
Answer: The same thing is happening to me. My tree died and they keep saying they're going to make good and nothing happens. Real crooks, this company.

