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Trees perfect for your area. Click or dial 1-888-504-2001 for fast growing evergreen trees, shade trees, flowering trees and fruit trees
FastGrowingTrees.com Reviews Summary
The company has garnered a generally positive reputation, with many customers praising the quality of their trees and the reliability of their shipping. Customers appreciate the careful packaging and the company's commitment to customer satisfaction, often highlighting responsive customer service and effective handling of replacements. However, there are notable concerns regarding service delays, particularly during peak seasons, and issues with product condition upon arrival. Some customers expressed frustration over the lack of communication and transparency in the order process. Overall, while the company is recognized for its quality products, improvements in customer communication and shipping reliability could enhance the customer experience.
This summary is generated by AI, based on text from customer reviews
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We are so happy with our purchase. All of our trees were in great condition and we are excited to watch them grow. Thanks Fast Growing Trees!
Exactly what was supposed to be delivered, nice size and healthy
As mentioned, too early to rate, but based on this perhaps the company is over zealous to get some kind of rating. Since I do not yet know then if the plants will fair well or not I will only give 2 stars. If follow up is desired, check back with me in the spring.
I purchase a Devil's Trumpet but received a twig instead. After contacting support about it they have told me this is normal and that I can expect a plant with leaves on it sometime next spring. I have requested a refund, but they want me to pay shipping back and to charge a 25% rip-off (restocking) fee.
We're very sorry that your plant is not what you had expected! Because of the colder temperatures the plant has gone into dormancy which is why it is not full of leaves at this time. Please know that it is covered under our dormancy guarantee so your plant is covered 100% if for some reason it does not fully leaf back out in Spring
My tree arrived in a timely manner. It was healthy and well packed for delivery. I recommend this company and I will order from FastGrowing Trees again.
Edible bamboo was yellow when arrived. I followed the arriving instructions to let it stay in the same pot and get accustomed to my environment. Three weeks later it becomes more yellow and even brown. I believe it was dead when it first arrived.
We're very sorry to hear that your plant isn't doing well! We have reached out privately to get some photos so we can help!
We've had great experiences with Fast-Growing-Trees, but they've come damaged several times from shipping. There are specific instructions on the packaging, but it has not been followed by FedEx and several trees have died from the damage during shipping.
I ordered my trees over the phone and not online. The phone experience was very good. The lady I spoke with made things very easy.
I ordered a Meyer lemon tree for my wife's birthday. It was meant to ship the week of January 4th. I received lots of ads but no other communications in ensuing weeks. Requests for updates placed through the "contact us" link on their website went unanswered. Eventually I got a response through the link provided by Sitejabber, and was told without apology that the tree would ship sometime in March. I've given two stars rather than one in hopes that the tree, when (if) it finally arrives, will be nice.
We're so sorry to hear about your experience! Due to your growing zone we delay orders placed in Winter to ship once the weather warms up. This should've been indicated on the website and your order confirmation. We do apologize again if it was not and please let us know if we can do anything to make it right!
Ordered and received my order in a timely manner no hassle and more than satisfied with my purchase. All the trees arrived in one piece
Ordered multiple cherry trees, arrived promptly, well packed
My tree came in all leaves were dry and falling off. It died in the mail due to cold weather
We are so sorry to hear how your tree arrived! We have reached out privately to help out with this and get you a new tree!
I ordered (2) trees. One of them arrived damaged... I emailed customer service and received a replacement tree, no questions asked within a few days. Amazing
Excellent customer service. My order arrived broken and tree has died I received random email from the company so I told them what have happened. They told me that they have 30 days guarantee refunded me $20 for one of the other items I've ordered and sending me a free replacement! Wow! The customer service representative was extremely friendly, helpful and just so extremely dedicated to help me. I will definitely be ordering from them again!
I got the trees pretty quickly, they seem in good condition but they are dormant since it is January. I planted them in the ground on the day they arrived. I await for them to wake up this spring.
Tree arrived damaged, but customer service was responsive and helpful getting me a replacement
I really like FastgrowingTrees.com. They have excellent products, and I am happy with the 5 plants I just bought. But they use FedEx for shipping in my area, which is deplorable. The plants did not arrive until January 13th, on what was suppose to be 2 day shipping - from their warehouse in South Carolina to my place just outside Atlanta, Nine days to Ship? Not good for live plants. Also, the packages were terribly mistreated, like comically torn up - I took a bunch of pictures. Meanwhile they are having a sale, but I am reluctant to buy anymore plants as mine still haven't arrived. All of this I blame FedEx, FedEx screws up everything and I really mean everything in the area. Without different shipping options, I'll be reluctant to buy from them again. FastGrowingTrees should really take FedEx to task for running their products, pissing off there customers, and costing them business.
WISH THERE WERE COUPON CODES... I'D LIKE MORE OF THESE TREES AND NEED BETTER PRICING. LOOKING FORWARD TO GETTING THEM SOON AND THANK YOU
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I typically don't leave really negative reviews - but I was left no choice here.
I ordered 5 plants from FGT back in the summer. Most arrived dying or dead already, some did not arrive at all. I purchased the warranty, and have tried contacting customer service multiple times but have gotten zero assistance.
I finally called and I received a store credit for the one plant that never arrived - they wouldn't even provide a refund! For the other plants, they told me they could not help me over the phone and they directed me to submit my issues online (which I had already done). They could not find my original ticket and notified me that sometimes when you upload photos the request doesn't come through... not very useful when they make you add photos to show that your plants are in fact dead.
I have still had no resolution, no reply to the 3-4 customer support tickets I left and the store credit seems like a waste given the quality and service here.
Would not recommend at all!
We are so sorry to hear about your experience and that we have not received any of your emails. We have reached out privately and we'll work to get this resolved!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We realize it's a little early for a review, but we want to ensure your overall ordering experience was excellent. Please let us know if we can help with anything!