Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Trees perfect for your area. Click or dial 1-888-504-2001 for fast growing evergreen trees, shade trees, flowering trees and fruit trees
The company has garnered a generally positive reputation, with many customers praising the quality of their trees and the reliability of their shipping. Customers appreciate the careful packaging and the company's commitment to customer satisfaction, often highlighting responsive customer service and effective handling of replacements. However, there are notable concerns regarding service delays, particularly during peak seasons, and issues with product condition upon arrival. Some customers expressed frustration over the lack of communication and transparency in the order process. Overall, while the company is recognized for its quality products, improvements in customer communication and shipping reliability could enhance the customer experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Plants arrived quickly, not too roughed up in the box all things considered. Easily potted and growing
It was easy and I hope I can actually grow some beans
Purchased 1 gal Top Hat on 1/21/21. First time buying a plant from this site. Very well packaged. Shipped very fast. Loved that they left the bush as is so I can prune the stems the way I wanted. Healthy plant that is already sprouting leaves and budding flowers as of 2/11/21. Very happy with my purchase and will be a returning customer.
It's already blooming! And very satisfied with the way it was shipped.
I have not received any of my orders yet. I did get an email asking if I did get what I ORDERED, BUT I think I deleted the email by accident. Please send another form.
It looks like you are in a closed growing zone so we have suspended shipping until Spring. We apologize for the confusion!
I've placed a few large orders from FastGrowingTrees, and I have to say I am thoroughly impressed! They're mindful with transport— they prune/trim your plants upon arrival to focus on root growth & minimize damage during the journey. A few of my plants were dinged up in my first order, but since then they've grown quickly & beautifully (totally NOT FastGrowingTree's fault, FedEx was experience horrendous shipping delays due to COVID). I also love their unique selection— I purchased a Yerba Mate tree & Hass avocado tree; no idea where else I'd be able to find those! So if you enjoy being a plant parent & want some dope plants, I highly recommend FastGrowingTrees. (:
Orchid arrived dead. This is the second plant I've gotten from this website which is dead. I'm never ordering from here again.
We are so sorry to hear this! It sounds like it may have gotten too cold during transit but we're reaching out to get some photos so we can help!
FGT really are a great place for buying your trees etc. In fact I'm waiting for spring because I have more to purchase.
My dealing with Meredith G couldn't have gone any better!
The tree is an exceptional specimen; the packing was done with genuine care for a living being. I would without hesitation purchase from this company again.
Had 30 1' tall Thujas delivered for a natural fence line and they are doing great! Would definitely order from Fast Growing Trees again for future landscaping projects. Easy to order, lots of info on the website, and quick, trackable shipping from one coast to the other.
My initial order had some issues. Wrong tree and a tree completely out of the container during shipment and was a bare root mess. I was contacted by a FGT customer service expert and after a few e-mails were exchanged back and forth with some photos, replacements were sent out. The replacements trees arrived today and I was truly impressed by them. I was not only made "whole" for the purchase, but truly saw an example of excellent customer service. When I initially contacted FGT about my order I indicated that my repeat business in the future was in doubt. I can now say without hesitation or reservation that I look forward to placing my next order with FGT. Highly recommend!
The trees seemed fine. Can't wait to see them grow
I was disappointed by the actually plant size when it arrived.
We're so sorry to hear this! We have reached out privately to help out!
Trees arrived, looking a bit brown around the edges. Too early to tell how they're adapting.
Ordering was easy and delivery was fast. Planted the same day i received but something ate all of the branches off of one. Made wire fences to go around each of them. Hopefully the one comes back. Just a stem sticking out of the ground now
Perfect little trees! I always order my plants from here.
I have no idea what to tell you until spring when and if it gets leaves,. I planted it exactly to your specification we will see.
Sorry,
Archie Cook
Thank you for the feedback! We look forward to hearing how it does this Spring!
Answer: Cancel your order now before it's too late, go to a local nursery and save yourself some money and unwarranted aggravation, these folks are not honorable.
Answer: I ordered 3 autumn blaze maples. They have been in the ground for 2 years now and have yet to turn red in the fall. I did some research and found that they only turn red if the temperature conditions are right. I live in Idaho and we basically skipped fall this year and went straight into winter. So once again the leaves just turned brown. I am hoping to finally get a display next year.
Answer: The same thing is happening to me. My tree died and they keep saying they're going to make good and nothing happens. Real crooks, this company.


We're sorry to hear how your plant arrived! We're reaching out privately so we can get a look at it and assist you further