On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Trees perfect for your area. Click or dial 1-888-504-2001 for fast growing evergreen trees, shade trees, flowering trees and fruit trees
FastGrowingTrees.com Reviews Summary
The company has garnered a generally positive reputation, with many customers praising the quality of their trees and the reliability of their shipping. Customers appreciate the careful packaging and the company's commitment to customer satisfaction, often highlighting responsive customer service and effective handling of replacements. However, there are notable concerns regarding service delays, particularly during peak seasons, and issues with product condition upon arrival. Some customers expressed frustration over the lack of communication and transparency in the order process. Overall, while the company is recognized for its quality products, improvements in customer communication and shipping reliability could enhance the customer experience.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
No complaints at all. Fast delivery, great condition, well packaged, all I need now is some decent weather so I can put them in the ground.
Smooth and amazing service. Definitely would do business again
A tree arrived that was damaged. Ryan contacted me and sent a replacement tree within two days of receiving his email. This company is very customer service oriented.
Got 3 damaged plants and FastGrowingTrees.com replaced only one which also came in partial damaged condition. Worst kind of shipping ever.
Thank you for the excellent packing and fast shipping! I can't wait to watch them grow!
Product arrived on time and in very good condition. Wrapped for protection. Would order again.
Order two Cherry Laurels. They arrived in great shape, perfectly packAged, very healthy and no signs of distress. I would definitely recommend Fast-Growing Trees!
I received a tall plant with very fee leaves that are now falling
We're so sorry to hear about your concerns! It looks like one of our customer service representatives has been able to assist you with this and assure you that it's likely shipping stress causing the leaf drop. We appreciate you giving the tree some time and look forward to hearing from you in a few weeks on how it's doing!
The trees came promptly and in great conditions. I would definitely order from them again.
Couldn't ask for better service, great company to deal with... they do as they promise ASAP
Delivery was fast, packaging was great! Thank you so much!
The plant arrived healthy and well packed and it's doing great.
The trees were delivered in great shape - now just need to be sure I keep them healthy while I wait to plant them in the ground!
I received it on time and it is planted. I thought the 2 bags of potting soils would be larger, not enough for a root ball this size.
Our order arrived fast and the tree was in great shape!
We orders a couple of trees and bushes from Fastgrow. The plants were all in great condition. Most have started sprouting. It's still winter and the plants have been growing and sprouting in regular indoor light cycles. We have been amazed. No need to look any further for top quality trees and bushes.
Arrived in good condition and we are happy so far with it.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We're so sorry to hear about your concerns! It sounds like most of the plants came in dormant which is normal for this time of year and they are covered under our dormancy guarantee. We're going to go ahead and reach out about the replacement tree so we can see how it arrived and help out with this one.