FastGrowingTrees.com

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FastGrowingTrees.com

4.3

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From the business

Trees perfect for your area. Click or dial 1-888-504-2001 for fast growing evergreen trees, shade trees, flowering trees and fruit trees


fastgrowingtrees.com
Founded in 2003
Fort Mill, SC, United States
+374
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FastGrowingTrees.com Reviews Summary

The company has garnered a generally positive reputation, with many customers praising the quality of their trees and the reliability of their shipping. Customers appreciate the careful packaging and the company's commitment to customer satisfaction, often highlighting responsive customer service and effective handling of replacements. However, there are notable concerns regarding service delays, particularly during peak seasons, and issues with product condition upon arrival. Some customers expressed frustration over the lack of communication and transparency in the order process. Overall, while the company is recognized for its quality products, improvements in customer communication and shipping reliability could enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
7,055
shipping
245
quality
12,364
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145,959 reviews

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North Carolina
1 review
0 helpful votes
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Dr Phil
February 20, 2021

They replaced a damaged tree( shipping) immediately and without question.

Date of experience: February 19, 2021
Georgia
1 review
0 helpful votes
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Healthy plants
February 20, 2021

No issues, plants received were healthy and ready to grow

Date of experience: February 19, 2021
Oregon
1 review
0 helpful votes
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Whirlwind Palms
February 20, 2021

They arrived very healthy and were larger than I expected.

Date of experience: February 19, 2021
New Jersey
1 review
0 helpful votes
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Buyer Beware
February 22, 2021

Bought a Fishtail Palm and when it arrived it looks nothing like the picture of what I expected to get. The plant in photos looks nice and full top to bottom, mine is two stalks with what looks like eaten and browned leaves. Was told to email customer service. Nichol replied with a very scripted response. I have emailed twice more to return plant and get a refund... crickets. I understand this is nature but when you promote your website to people that are not gardeners or landscapers you should represent product with photos to what the consumer will receive, not something that it MAY turn into in 5 years.

Date of experience: February 19, 2021
Racheal S. — FastGrowingTrees.com Rep
over a year old

We're so sorry that your concerns were not properly handled. We're reaching back out so we can try to resolve this for you!

Virginia
1 review
0 helpful votes
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Dissatisfied
February 22, 2021

Never order again! Never ever ever ever ever ever!

Date of experience: February 19, 2021
Racheal S. — FastGrowingTrees.com Rep
over a year old

We're so sorry to hear about your experience! We've reached out privately so we can get a better idea of what's going on so we can assist you further!

Florida
1 review
0 helpful votes
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Eastern Red Cedars
March 23, 2021

The trees looked great! Healthy, vibrant, but one got damaged by the packaging. The top broken off from compressed packing, a little bit larger box would have prevented this. I just received a Brodie Eastern Red Cedar today so hopefully it's undamaged!

Date of experience: February 19, 2021
Louisiana
1 review
0 helpful votes
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Very helpful
February 19, 2021

Easy to reach by phone to answer questions. Everything so far delivered as promised. We will see if trees grow.

Date of experience: February 19, 2021
Texas
1 review
0 helpful votes
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Great Customer Service
February 19, 2021

Ordered a variety of indoor plants. One plant was delivered in bad shape. Customer service was amazing and gave me a refund on the plant.

Date of experience: February 19, 2021
Georgia
1 review
0 helpful votes
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Overall experience of shopping and shipping was great. But the most important part which is the product was very unsatisfactory. The tree was damaged and ALOT of the leafs were cut, damaged, ripped.

Date of experience: February 19, 2021
Texas
1 review
0 helpful votes
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Arizona Cypress
February 19, 2021

It was a good experience! The protective packaging was good and nothing was damaged.

Date of experience: February 19, 2021
Alabama
1 review
0 helpful votes
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Blue Wonder Miniature Spruce
February 19, 2021

Quick shipping, well packaged, thorough planting and care instructions

Date of experience: February 18, 2021
Texas
1 review
0 helpful votes
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Very pleased!
February 19, 2021

I ordered the 1 gallon lemon Bush for a recently widowed friend living out of state. I wanted to send her something a little bit different to let her know l was thinking of her and that l hoped might bring her some enjoyment not just now but for a long time as it will, hopefully, continue to grow and bloom for years ahead. This was just perfect! It arrived within a few days of my order, too. She was very happy. She sent me a photo, and it is really very nice looking. This was my first order from fast growing trees. I ordered because of the other reviews and the photos that showed the plants were nice sized and healthy when they arrived. I am so glad I did. Thanks so much!

Date of experience: February 18, 2021
California
1 review
0 helpful votes
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FEdEx is rough on living plants
February 19, 2021

I have no issue with Fast Growing Trees per se but if they can choose another shipping partner other than FedEx that would be welcomed. I ordered an ice cream banana tree in a 6 inch pot and it arrived so banged up because the FedEx delivery guys can't read "LAY FLAT" or FRAGILE. The package was delivered standing on it's head and so the poor leaves were broken (1) and brown. So sad. I hesitate to buy again because gorillas would show more care. Fast Growing Trees if you read this PLEASE go with DHL or UPS. The plant has survived but really... I was pretty upset. No wonder humans are surviving on this planet.

Date of experience: February 18, 2021
Argentina
1 review
0 helpful votes
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Beautiful and easy
February 18, 2021

I have ordered two plants through Fast Growing Trees and both experiences have been fantastic. My friends are delighted with how well their plants are doing—they really do grow quite quickly. The plants were in excellent condition when they arrived, and, as the gift giver, I really appreciate the clear communications I received about delivery times, etc. I'm so impressed that I plan on getting a plant present for myself in the near future.

Date of experience: February 18, 2021
GB
1 review
0 helpful votes
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No Gift Option
February 18, 2021

I bought the tree as a gift for a friend who lives in Florida. I am a UK resident and was disappointed that there was no option for a gift message. I had to email my friend to warn her it was on its way. I would have liked it to be a surprise.

Date of experience: February 18, 2021
Virginia
1 review
0 helpful votes
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3ft-4ft Limequat Tree
February 18, 2021

Due to the past winter weather, on 31st of January, 2021, I received my tree 3 days beyond the 1-2 day shipping rate.
I had a partially frozen tree, and the cold haven't yet reached the inner core/roots system.
After opened the box, the tree looked like a nursery reject, half of it's foliage was missing. I've throughly inspect it and it had a partially broken cross branch.
I emailed them and send 3 pictures, I was told to throughly water it, and wait 2-3 weeks after the February 2nd, 2021 date, to see if the tree has recovered.

Date of experience: February 18, 2021
Virginia
2 reviews
1 helpful vote
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Wrong date
February 18, 2021

I was given a date as to when my trees would arrive. We had made arrangements to have them planted. They arrived 10 weeks ahead of time and with several inches of snow on ground. After a call to FastGrowing Trees, they agreed to send me another order on the scheduled date. So hopefully I will receive my 10 trees at the end of March

Date of experience: February 18, 2021
California
1 review
0 helpful votes
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Lychee Tree
February 18, 2021

I am always very happy with the service of the fast growing staff service even their price are kind of expensive and still we need to purchase a year warranty unlike other nursery stand behind their product come with one year warranty. The lychee I got it seems doesn't have any tree roots stick out yet. Picture taken send to them, ask me to wait once the tree die I let them know.? I even have a year warranty for my tree. I am not sure what should I do.

Date of experience: February 18, 2021
New Jersey
1 review
0 helpful votes
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Plant is already dieing
February 19, 2021

After 4 days of having it all but two leaves fell off of it

Date of experience: February 18, 2021
Racheal S. — FastGrowingTrees.com Rep
over a year old

We're sorry to hear this! We're reaching out privately to help out!

Oregon
1 review
0 helpful votes
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Great Tree
March 22, 2021

Arrived intact. Not a fan that you have to call to order stuff but the staff is super nice and helpful.

Date of experience: February 18, 2021