Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Trees perfect for your area. Click or dial 1-888-504-2001 for fast growing evergreen trees, shade trees, flowering trees and fruit trees
The company has garnered a generally positive reputation, with many customers praising the quality of their trees and the reliability of their shipping. Customers appreciate the careful packaging and the company's commitment to customer satisfaction, often highlighting responsive customer service and effective handling of replacements. However, there are notable concerns regarding service delays, particularly during peak seasons, and issues with product condition upon arrival. Some customers expressed frustration over the lack of communication and transparency in the order process. Overall, while the company is recognized for its quality products, improvements in customer communication and shipping reliability could enhance the customer experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
We are so excited to watch our new tree take root and grow. Upon receipt of the tree the snow storm was headed our way so we kept tree indoors through the thaw. Hoping that time period will not affect its growth. Thank you!
Always helpful. Needed to buy a flower for a family member who's dog passed away, and living flowers that will bloom for years are always a better choice than cut flowers
Shipping was horrible. The UPS man tossed our boxes of 20 trees on the ground from the truck and even though it clearly says do not stand up he had the boxes standing up on our porch. Many of the pots are broken and there is dirt everywhere. Not happy at all with shipping. I also thought our trees would not be sent until March 30 because that's what it said on the website. I was happy with this because we would not plant until April. They arrived in January in the freezing cold only to sit in my basement. Not happy with the entire situation
First time buyer and glad I did. Fast delivered and in great condition.
I ordered some hydrangea as a gift to my wife. The ordering process was smooth, and delivery was fairly fast. That part was very good. Knowing full well that this is an investment that will payoff on the future, it was still a bit underwhelming to look at my purchase out of the box. I'm sure the way it was trimmed down for delivery will ensure it grows up nice and strong, but it looks like a dying bush with small signs of life so far.
We're sorry to hear about your disappointment! Your plants are dormant right now so they may not look like much. Come Spring they'll be beautiful and you'll see lots of new growth! Reach out to us if you have any concerns!
Unfortunatly the mandarin orange tree isn't doing as well as the lemon. Temperamental I guess. All leaves are dropping and I'm not overwatering. Let's see in another week
We're sorry to hear this! We've reached out so we can assist with the issues with your tree!
I had a question about my order and they answered it quickly.
The tree was not protected from sliding in the box by bubble wrap or other filler, so there were several feet of open space. The tree slide forward during shipping and several branches broke when it slid forward against the top of the box, including the leader. I planted it. We'll see.
We're sorry to hear how your tree arrived! We're reaching out so we can take a look and help!
Very healthy trees, super fast shipping, great customer service - very pleased with purchase.
All trees arrived quick and well. My red lady papaya is borderline. The papaya lot many leaves only a few left. Maybe shock from transit. Overall we are happy with the trees. Jackfruit, papaya, navel orange, and 4 in 1 plum.
Have bought a few trees through this company, never disappoints!
The website is set up well with a wide variety to choose from although it would have been a little easier to navigate if you could filter by one zone and it stay filtered after you view something. We ordered a little over $800 of various trees and plants. Some didn't arrive with our order because even though the website said they were in stock and I paid for them, they actually were not. Glad I called and told them we didn't receive them because the shipping invoice showed they were all delivered. Some of the plants and tree had broken branches,. But that can be expected from shipping small plants and trees. The company did refund me for the ones that didn't arrive. The ones we did receive are now planted and already sprouting green growth. Time will tell if they are indeed fast growing tree!
Thank you for the feedback! We apologize for the inconvenience and we're looking into where the breakdown occurred with your order!
Quickly received. Just as described. Packaged well and healthy upon arrival. I'll be buying more.
They arrived in good condition and I planted immediately, one honey crisp and one granny, Smith. I hope the pollination works as recommended.
Planted and trying to keep them alive but not in the best shape when they arrived. Bought two mini palms exactly the same from Home Depot and they are thriving.
We're so sorry to hear how your trees arrived! We have reached out privately so we can get a look at what you received and we'll be happy to assist in getting this resolved!
Arrived within one week. Excellent packaging. Tree was in perfect condition, ready to plant. Very pleased with the purchase.
The trees arrived very quickly and are really healthy. I can't wait to see the fruits they will bear and my family will enjoy!
I've been growing several of the same type of tree successfully for three years. They came a local nursery. The tree from fast growing trees arrived heavily pruned and top heavy, the tips of the branches were black, already dead. They refused to refund my money.
We're so sorry to hear about your experience! We have reached out privately to see what we can do to help!
Everything came in good condition except for the Cocoa which he leaves were burnt and dead. The stem is still green so here is hoping that it will send out new shoots.
Answer: Cancel your order now before it's too late, go to a local nursery and save yourself some money and unwarranted aggravation, these folks are not honorable.
Answer: I ordered 3 autumn blaze maples. They have been in the ground for 2 years now and have yet to turn red in the fall. I did some research and found that they only turn red if the temperature conditions are right. I live in Idaho and we basically skipped fall this year and went straight into winter. So once again the leaves just turned brown. I am hoping to finally get a display next year.
Answer: The same thing is happening to me. My tree died and they keep saying they're going to make good and nothing happens. Real crooks, this company.


We are so sorry to hear how the carrier handled your plants and also that they shipped sooner than expected! We're reaching out privately to see what we can do to help!