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Trees perfect for your area. Click or dial 1-888-504-2001 for fast growing evergreen trees, shade trees, flowering trees and fruit trees
FastGrowingTrees.com Reviews Summary
The company has garnered a generally positive reputation, with many customers praising the quality of their trees and the reliability of their shipping. Customers appreciate the careful packaging and the company's commitment to customer satisfaction, often highlighting responsive customer service and effective handling of replacements. However, there are notable concerns regarding service delays, particularly during peak seasons, and issues with product condition upon arrival. Some customers expressed frustration over the lack of communication and transparency in the order process. Overall, while the company is recognized for its quality products, improvements in customer communication and shipping reliability could enhance the customer experience.
This summary is generated by AI, based on text from customer reviews
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My plants arrived damaged and outside the pot, I emailed the customer service but they didnt respond
Ordered the tree and I began to prepare the ground for planting. Since it is not yet our planting time I'm still waiting. Subsequently I have nothing to compare it to. I ordered the 6 to 7 foot variety and a new variety of Red Bud. Ask me again in mid April.
Yes, your order is going to ship out from our facility here the week of April 12th! If you need anything at all, please let us know! We are here to help and happy to in any way that we can!
Every step of ordering thru delivery, planting and after 2 weeks in the ground... GREAT!
I ordered plants from several different companies but the ones I ordered from this company were by far the most healthy. I will definitely be ordering more from this company!
My tree is growing beautifully! Lush and Healthy! Thank you Fast Growing trees for the tender loving care you gave the tree before I purchased it.
Pretty happy with the plant even though it took longer for FedEx to deliver. Customer support is great and all plants, trees I order from this company seem to do well. Too eary for the dwarf Gardenia though since it's just got planted. But looking forward to he warm season to enjoy the blooms.
Received promptly. I was so excited, unfortunately the jackfruit tree was sick and died. All leaves are so fragile. You tried to call support many times but no one answered the phone. Sent emails but received no response
We are so very sorry to hear this and are reaching out privately to discuss this matter further.
I ordered 20 trees, the 1-2 foot size. They came perfectly packaged and seem very healthy. We planted last week and everything looks good. I will update this review in a couple months.
I ordered trees 22 days ago and have not yet received any correspondence from Fast Growing Trees regarding my order, estimated shipping dates, or even a confirmation note regarding the payment! I know the payment went through because I used PayPal and I received a confirmation and receipt from PayPal. However, one would think that, after spending hundreds of dollars, the actual STORE would reach out and provide various types of communication regarding the order!
Equally as disturbing is that when I attempted to log in to Fast Growing Trees to check on my order, I received a message saying that no account existed with my email. Odd, since they seem to have my email in order to send sales propaganda and this survey. Also odd since I provided my email to the company in order to receive a "fist time buyer" coupon, and PayPal has my correct email on file and used it for my purchase.
Overall, I wanted to like this company, and they might be able to redeem themselves (hence the 2 stars instead only 1), but the utter lack of communication and concern for customers is troubling. If I don't hear from them in the next 10 days, I am opening a dispute with PayPal. If you buy from this place, use a safe payment form like PayPal so you can track your payment and CYA.
We are so very sorry to hear this, due to your zoning, your order is not shipping out until the week of March 29th! I have reached out privately to give you further information on this matter.
My Rainbow Eucalyptus arrived dead. They were very quick to refund me for the tree so that was a plus, but I can't find a replacement tree anywhere
I am so very sorry to hear how your tree arrived! We actually have more of them in stock if you did want to reorder with us and even delay it until a later date and see if it handles the transit better!
I ordered 3 trees. I had to delay delivery for a few days and they accommodated the request and delivered when requested. Trees were in great shape and packaged perfectly.
I have only had the trees 2 week, but they are doing very well, no browning, no leaf drop and look great.
The trees looked good but did have some limb breakage. Have planted them and they are still looking good so hope to have beautiful trees. Instructions in the box helpful.
Got 1/6 boxwood with totally broken due to the shipment. Got refund for that one.
But trees are much smaller than expected. Can get the exactly same size with 30% of price in local store.
We are so very sorry to hear that one of your Boxwoods arrived broken but am happy to see we were able to get that resolved. As for the other trees that you believe are smaller than expected, feel free to send us some photos so we can review them and see how we can help.
Let me say first, I do not have a green thumb. I was a little worried buying online since the last batch of flowers I bought from a local nursery died. The rose tree I purchased from Fast Growing trees is the exception. The tree started blooming a week after it was in the ground and I had flowers through mid November. I have ordered 3 more and can't wait for them to arrive!
Customer service completely non-existent. I ordered trees to ship in april. Twigs were delivered on the first week of March while the ground was still frozen with snow on it.
Juan in customer service didn't seem to care.
We are so very sorry to hear this! I have reached out privately to discuss this further.
The trees and plants all came quickly! Packaged well and in good shape.
They have a large variety of items and very thorough explanations of all the items they sell.
Waiting to see how the plants grow, so can't really say much about that!
I feel that I was sent a sick tree because the tree arrived with leafs that had holes like a insect was eating on the leafs and dark brown. The packaging was good. All the dirt stayed in the pot. I bought the insurance for the tree but don't know if I will receive another cold hardy avocado tree.
We are so sorry to hear about your experience! We are confident that this has been resolved but if there are any questions or concerns we have not addressed yet, please let us know and we'll be more than happy to help out!
Very professional outfit. The trees where shipped ASAP and came in a very professional backed condition.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We are so very sorry to hear this and are reaching out privately to see how we can assist you further.