FastGrowingTrees.com

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FastGrowingTrees.com

4.3

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From the business

Trees perfect for your area. Click or dial 1-888-504-2001 for fast growing evergreen trees, shade trees, flowering trees and fruit trees


fastgrowingtrees.com
Founded in 2003
Fort Mill, SC, United States
+374
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FastGrowingTrees.com Reviews Summary

The company has garnered a generally positive reputation, with many customers praising the quality of their trees and the reliability of their shipping. Customers appreciate the careful packaging and the company's commitment to customer satisfaction, often highlighting responsive customer service and effective handling of replacements. However, there are notable concerns regarding service delays, particularly during peak seasons, and issues with product condition upon arrival. Some customers expressed frustration over the lack of communication and transparency in the order process. Overall, while the company is recognized for its quality products, improvements in customer communication and shipping reliability could enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
7,057
shipping
245
quality
12,364
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145,276 reviews

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Virginia
1 review
0 helpful votes
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I am glad I was able to send the gift of a tree to my friend. She really enjoys gardening and she said the tree was a wonderful surprise. It is already decorating her house, and it will be a reminder of our friendship.

Date of experience: March 30, 2021
New York
1 review
0 helpful votes
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Poor quality trees
March 31, 2021

Bought 2 Tulip Poplar Trees. Both didn't make it. Bought new trees from Gurneys. Dont waste your time and money.

Date of experience: March 30, 2021
Cassidy M. — FastGrowingTrees.com Rep
over a year old

We're so very sorry to hear this and are reaching out privately to offer assistance!

New York
1 review
0 helpful votes
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Just got them
April 30, 2021

Cannot rate right know just got and planted them I will rate you later

Date of experience: March 30, 2021
Florida
1 review
0 helpful votes
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Received sick plant
March 31, 2021

The seller said the plants would be inspected and healthy before they were shipped. I received a sick plant. I notified Fastgrowing Trees. There plant expert told me what treatment I should BUY to fix the problem with the plant. If I went to the store I never would have brought that plant home. When the plants in town go by there prime they are discounted 50% Then you can decide if the plant is worth the trouble and time to make it right.

Date of experience: March 30, 2021
Cassidy M. — FastGrowingTrees.com Rep
over a year old

We're so very sorry to hear this and are reaching out privately to offer assistance!

California
1 review
0 helpful votes
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Persian 'Bearss' Lime Tree
March 30, 2021

The plant is very healthy. It was shipped with well packing. The plant arrived my home in excellent condition.

Date of experience: March 30, 2021
Florida
1 review
0 helpful votes
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Do Your Research First
March 30, 2021

If you're a novice landscaper, even one who's smart enough to do some research before buying, purchasing plants online can be very deceiving. The site is very upfront in saying, "Photos are of mature plants/shrubs, etc.," and that's all they're legally required to do. The rest is up to you. But when you receive a shrub that looks like dead sticks in a pot, it's a little distressing, especially when you paid $50 for each one! I'd like to see THAT photo listed right beside the one on the site and another note that says, "This is what your shrub or plant will look like when you receive it."
This happened with the Hummingbird Summersweet shrubs I ordered. They literally looked liked like dead, brown twigs in a pot. They were very much alive, though, and after two weeks (in Florida) there are the beginnings of green tips on all of them, and I expect them to be beautiful this summer.
The same is true wrt to the Boxwoods I ordered. They are about 10-12" high and I was planning to use them to make a hedge along my driveway. I'll be able to do that in several YEARS, but they only grow a few inches a year. Shame on me for not knowing, and we planted them in another area where they look quit nice, but again, the site is misleading unless you are experienced in using any/each plant, tree, or shrub you order.
That said, we are reasonably satisfied with our purchase even though we spent $750 for nine shrubs. I did the entire front of our house and another large area that looks beautiful for less then $250.

So... buyer beware. Or... live and learn, right? That said, I may use them again in the future.:-)

Date of experience: March 30, 2021
Nevada
1 review
0 helpful votes
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Great company
March 30, 2021

Great company

Can't think of anything I would recommend to improve my experience

Date of experience: March 30, 2021
Tennessee
1 review
0 helpful votes
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Good business,
March 30, 2021

Ordered a ginger lime tree, received it super quick? Like 2 days - tree was in good shape, still in good shape after a month I think? Evan had flowers and blooms that it kept after the shock of shipping and replanting!? Proves they take care of their orders/customers.

Date of experience: March 30, 2021
Colorado
1 review
0 helpful votes
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No communication on my order status. Disappointing

Date of experience: March 30, 2021
Cassidy M. — FastGrowingTrees.com Rep
over a year old

It looks like you are in a closed growing zone (5). We’re reaching out privately to offer some assistance!

Florida
1 review
0 helpful votes
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Shop local
March 30, 2021

Decided to give fast growing trees a try. Order was $150. Received two of the saddest looking plants I have ever seen. I would not have paid $5 on the Lowe's clearance rack for them. I have little faith either Will Survive. The tree is terribly wilted and I got it in the ground to give it a chance. The cactus was just a smashed mess in a bag of dirt and a broken pot. $50 for a nut off of a cactus. I will no longer be alive when this thing is full grown. Save your money..

Date of experience: March 30, 2021
New Jersey
1 review
0 helpful votes
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Emerald Green Arborvitae
March 30, 2021

Staff answers phone promptly. Polite, knowledgeable of products. Would have given 5 stars but was a bit disappointed with the what to me was a very limited warranty considering the amount of purchase.

I was given the option of an extended warranty for an extra fee. Buying direct I was hoping for a bit longer warranty. Lowes gives a one year no questions.

Date of experience: March 30, 2021
Arkansas
1 review
0 helpful votes
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Not a good first experience..
March 30, 2021

I ordered from fast growing trees for the first time earlier this month. Ordered 2 cherry trees and some root booster. They got the package shipped out fairly early, but FedEx seemed to be having issues and it took a lot longer to get my package. However, when we opened the package, there was only 1 tree. I called and let them know that there was only one tree. They looked but couldn't really tell why I only received one tree and no root booster. They sent another package with the other tree and booster in it. It didn't take quite to get that one in.

Date of experience: March 30, 2021
Cassidy M. — FastGrowingTrees.com Rep
over a year old

We are so sorry to hear about your experience! We are confident that this has been resolved but if there are any questions or concerns we have not addressed yet, please let us know and we'll be more than happy to help out in any way that we can!

Missouri
1 review
0 helpful votes
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Trees
March 30, 2021

Have not received the trees yet, but customer service has been great!

Date of experience: March 29, 2021
Nevada
1 review
6 helpful votes
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Not quite as expected
March 31, 2021

Was expecting better quality ordering from a nursery versus going to my local hardware store. However plants came in not the best shape and poorly packed. Dirt was loose in transit and all plants are covered in dirt which also got all over the flooring upon opening. Some plants were also sold as 6 inch pots but barely filled up and had to repot into 4 inch pots. Overall, not impressed with quality and would not purchase seller again.

Date of experience: March 29, 2021
Cassidy M. — FastGrowingTrees.com Rep
over a year old

We're so very sorry to hear that your order was not satisfactory and are reaching out privately to assist you further!

North Carolina
1 review
0 helpful votes
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Crape myrtle trunks
March 31, 2021

My tree I ordered was packaged well. I contacted support about the trunks at the bottom of the tree crossing each other. I'm not sure if this is normal. I was told someone would look in to this a contact me. It's been a week and no one has contacted me.

Date of experience: March 29, 2021
Cassidy M. — FastGrowingTrees.com Rep
over a year old

We're so very sorry to hear this and are reaching out privately to assist you further!

North Carolina
1 review
0 helpful votes
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Beautiful bushes. Mini magnolias
March 29, 2021

Fast delivery. Great shape when they arrived. Doing great in their new spot.

Date of experience: March 29, 2021
New York
1 review
0 helpful votes
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I have ordered numerous trees from fgt over the past few years and they're all still alive and thriving! They have a loyal customer in me! :)

Date of experience: March 29, 2021
New York
1 review
0 helpful votes
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Disappointed
March 29, 2021

In spring I got many fruit trees from you. Right the way the blackberry tree was dead and you guys replaced it. Then I got two apple trees one was of and the second one was almost dead they told me to hold on to it and see what happened the trees kept on dying and when I said I needed one was told to activate my insurance and that they don't have it in stock to be replaced. This year when I wanted a replacement I found out that they only have a year older tree so I need to pay more, plus I an responsible of taxes on a full tree and I have to pay for shipping. So since I was nice enough to to ask for a replacement I ended up paying more. Insurance is a gimic it's a way of paying twice for a dead tree.

Date of experience: March 29, 2021
Cassidy M. — FastGrowingTrees.com Rep
over a year old

We are so so sorry to hear this and are reaching out privately to assist you further.

Texas
1 review
0 helpful votes
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Hopi crape myrtles
March 29, 2021

Showed up looking dead. Don't know if they are coming back or not.

Date of experience: March 29, 2021
Cassidy M. — FastGrowingTrees.com Rep
over a year old

We are so very sorry to hear this and are reaching out privately to assist you!

Washington
1 review
0 helpful votes
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Still not resolved
March 29, 2021

Waiting to hear back for resolution to my situation regarding avocado tree

Date of experience: March 28, 2021
Cassidy M. — FastGrowingTrees.com Rep
over a year old

We are so very sorry that you were having trouble with your Avocado Tree and are reaching out privately to assist you further.