FastGrowingTrees.com

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FastGrowingTrees.com

4.3

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From the business

Trees perfect for your area. Click or dial 1-888-504-2001 for fast growing evergreen trees, shade trees, flowering trees and fruit trees


fastgrowingtrees.com
Founded in 2003
Fort Mill, SC, United States
+374
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FastGrowingTrees.com Reviews Summary

The company has garnered a generally positive reputation, with many customers praising the quality of their trees and the reliability of their shipping. Customers appreciate the careful packaging and the company's commitment to customer satisfaction, often highlighting responsive customer service and effective handling of replacements. However, there are notable concerns regarding service delays, particularly during peak seasons, and issues with product condition upon arrival. Some customers expressed frustration over the lack of communication and transparency in the order process. Overall, while the company is recognized for its quality products, improvements in customer communication and shipping reliability could enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
7,055
shipping
245
quality
12,363
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146,121 reviews

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Colorado
1 review
0 helpful votes
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Ordered 2 trees. 1 was in great condition and had a good shape (thanks to pruning early on). The 2nd had a terrible shape (due to a lack of early attention/pruning). The 2nd had grown co-dominant central leaders and those were even being outperformed by lower scaffolding branches. The 2nd is going to require HEAVY pruning to try and retrain into a good shaped tree. The fact that it's a slow growing species (for which I paid more for an older/taller specimen) makes it even more disheartening to basically prune it all the way back.

Date of experience: April 6, 2021
Cassidy M. — FastGrowingTrees.com Rep
over a year old

We're so very sorry to hear about your experience and are reaching out privately to assist you further.

Indiana
2 reviews
0 helpful votes
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Haven't received
April 8, 2021

I cannot rate my experience because I haven't received my order

Date of experience: April 6, 2021
Cassidy M. — FastGrowingTrees.com Rep
over a year old

It looks like you are in a closed growing zone (5) that we are in the process of opening. We’re reaching out privately to offer some assistance!

Washington
1 review
0 helpful votes
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Tree looked great!
April 6, 2021

It arrived in a reasonable time frame and in decent shape for the trip.

Date of experience: April 6, 2021
Indiana
1 review
0 helpful votes
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It's been 3 weeks with no response as to shipping of the $300. Plus dollar order. I have been emailed non stop from fast growing trees to purchase insurance and many other products from them. I would rather have an email letting me know the status of my order. Hard to evaluate a product that hasn't been shipped yet.

Date of experience: April 6, 2021
Cassidy M. — FastGrowingTrees.com Rep
over a year old

We're so very sorry for the premature emails that were sent to you and are reaching out privately in regards to your order!

Washington
1 review
0 helpful votes
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Extremely fast service!
April 6, 2021

I ordered some TreeGator Jr. Watering bags and one of them had been damaged in shipping. FastGrowing Trees, immediately sent out a whole new order after I sent them pictures of the damage. What a great company, highly recommended!

Date of experience: April 6, 2021
Pennsylvania
1 review
0 helpful votes
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Somewhat disappointed
April 6, 2021

I was pleased with the height of the tree however before shipping it had 3 branches that were totally pruned off I assume to fit it in the box. I never had ordered from tis company before, and would understand a little pruning but not sending a 6' stick for $130. I am now the laughing stock on our street. I hope it is a Fast Growing Tree because right now it is embarrassing.

Date of experience: April 6, 2021
Rhode Island
1 review
0 helpful votes
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Great customer service
April 6, 2021

The cherry tree I ordered last year was damaged in transit. FGT, while not giving me a refund, gave me a gift card for everything I paid for. I was able to order the same tree (has the same name as my deceased grandmother) and it will be delivered soon.

Date of experience: April 6, 2021
New Mexico
1 review
0 helpful votes
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Delays
April 8, 2021

I placed an order March 16 for 10 trees. I specifically asked that the trees be sent so that the trees would arrive April 5 or a day or two earlier. They agreed, but I am still waiting for the trees and it has thrown the schedules off of the landscaping company I hired to plant them.

Date of experience: April 6, 2021
Cassidy M. — FastGrowingTrees.com Rep
over a year old

We're so very sorry to hear this and are reaching out privately to assist you further.

New Mexico
2 reviews
7 helpful votes
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Ordered elsewhere after they took my order and held my money

Date of experience: April 6, 2021
Cassidy M. — FastGrowingTrees.com Rep
over a year old

We're so very sorry to hear this and are reaching out privately to assist you further.

Ohio
1 review
0 helpful votes
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Not happy
April 6, 2021

Shoping and selection is great, packing was great but the tree itself definitely not worth the money spent... insurance and shipping

Date of experience: April 6, 2021
South Carolina
2 reviews
0 helpful votes
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Good price and tree was packed very carefully and received it on time.

Date of experience: April 6, 2021
Illinois
1 review
0 helpful votes
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Great Customer Service
April 6, 2021

I needed to order 200+ trees for my property in Mississippi so I sent a Facebook message to customer service. Within a few hours, I was contacted and the customer service rep worked with me to fulfill my exact needs. The order was placed in advance and the shipment was delayed to ensure that I would be available. I was very happy with the service.

Date of experience: April 6, 2021
Texas
1 review
0 helpful votes
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Beautiful trees
April 6, 2021

I really love the trees and hope they really grow as fast as you claim. I feel that I paid way to much for them, after I planted them, I found them at a local mom and pop nursery for $20.00 each for the same size. Also the bag of fertilizer you sold me was way over priced for the tiny bag. I hope they grow, fingers crossed.

Date of experience: April 6, 2021
Washington
1 review
0 helpful votes
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Non-delivery of trees
April 6, 2021

Fed-ex lost our order and they could not tell me where our trees were. It took me having to call FGT three times to get my money refunded, and then another 3-4 days for the money to be refunded to my account and I'm still waiting for my refunds.

Date of experience: April 6, 2021
Cassidy M. — FastGrowingTrees.com Rep
over a year old

We are so sorry to hear about your experience! We are confident that this has been resolved but if there are any questions or concerns we have not addressed yet, please let us know and we'll be more than happy to help out!

New Jersey
2 reviews
0 helpful votes
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Superior Service
April 6, 2021

The knowledge and care that your people have is remarkable. I want to think Morgan for everything that she helped me with. We will definitely be buying more very soon.

Date of experience: April 6, 2021
Maryland
2 reviews
0 helpful votes
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Love their trees!
April 6, 2021

I've used Fast Growing Trees twice now and both time I have been extremely satisfied with the product they have sent me. My dwarf banana trees from last year are doing great and so far so good on the cherry trees I got this year. Thanks!

Date of experience: April 6, 2021
Massachusetts
2 reviews
0 helpful votes
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Although the tree came earlier than I would have liked for my zone, I was happy with the quality of it.

Date of experience: April 6, 2021
New York
1 review
0 helpful votes
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I received an email saying a plum tree I ordered was being shipped. 1 week later I saw no action on FedEx tracking. Through email I informed Fast Growing Trees of the issue and they said they would ship a tree right away. Four days later I saw no action on FedEx tracking so I called. Turns out they did not have my tree in stock and they are get it from another supplier. It is supposed to ship today, almost 2 weeks from the original notification ship date. I wish they would have just told me they did not have the tree and I would have known what to expect. I have not received the tree yet and I am not sure that I will shop here again.

Date of experience: April 6, 2021
Cassidy M. — FastGrowingTrees.com Rep
over a year old

We're so very sorry to hear this and are reaching out privately to assist you further.

Pennsylvania
1 review
0 helpful votes
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Nice trees, appropriate timing
April 6, 2021

Not only were the trees exactly as described, they were not shipped to me until it was safe and appropriate to plant them in my zone. Great service, lovely trees.

Date of experience: April 6, 2021
North Carolina
1 review
0 helpful votes
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Very Satisfied
April 6, 2021

Shrubs were delivered in excellent shape and are doing well. I am very satisfied. Little expensive and you have to purchase a warranty. That disappointing. Lowe's guarantees for a year.

Date of experience: April 6, 2021