Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Trees perfect for your area. Click or dial 1-888-504-2001 for fast growing evergreen trees, shade trees, flowering trees and fruit trees
The company has garnered a generally positive reputation, with many customers praising the quality of their trees and the reliability of their shipping. Customers appreciate the careful packaging and the company's commitment to customer satisfaction, often highlighting responsive customer service and effective handling of replacements. However, there are notable concerns regarding service delays, particularly during peak seasons, and issues with product condition upon arrival. Some customers expressed frustration over the lack of communication and transparency in the order process. Overall, while the company is recognized for its quality products, improvements in customer communication and shipping reliability could enhance the customer experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I bought 2 rose trees, pink knock out and dancing in the dark. They traveled for about 11 days, and when arrived, condition is not good. The pink one had about half live while the dancing one was less than half live then. The dancing one was not put in a pot when shipped, so the soil was almost off from the root. Now 2 weeks passed, the pink one looks ok, about 70-80 healthy. The dancing one is still struggling to survive. Bad experience.
Called with questions concerning shipment to Wisconsin, was assured there would be no problems but after 6 days in transport I was expecting a big disappointment. Because of the care in packaging, and of course the cool weather at the time I was surprised to receive a very healthy 5 ft. Corkscrew Willow!
I reviewed this prior and you sent me a note, thank you, however I was not able to get back with you until now. I bought 4 items - the Baby Cakes Blackberry bushes were great from the get go. Full and after several weeks now are already blooming. I also bought 2 blue berry bushes. One was the Top Hat - big from the beginning and also already blooming. The Sweet Heart Blueberry is still a few branches with 6 leaves as in the beginning and still now advancing.
If I could go into the negative I would. We bought a tree for my cousin and her husband whom they had just lost both his parents in less than 24 hours. The pictures on the website look wonderful. We wanted to give them something that they could remember them often; rather then sympathy flowers that die in a week or two. They sent us a picture of it thanking us. We were so embarrassed. It looked like two little twigs in the ground. The flowers around it were bigger. It was really humiliating. I called and told you about it. You took a 1/3 off; which was a nice token but it really not enough. The damage is done and not really enough compensation. The cost for what was sent is really not equal to what was sent.
We are so very sorry to hear this and are reaching out privately to assist you further!
I read the reviews before purchasing 3 plants. For the price I paid, I expected quality products. Instead, 2 out of 3 arrived looking half dead and beat up. Dont waste your money
We are so sorry to hear about your experience! We are confident that this has been resolved but if there are any questions or concerns we have not addressed yet, please let us know and we'll be more than happy to help out!
The trees seem healthy, but time will tell. Shipping was on time. Nursery's in the Derecho area are sold out. But fast growing trees had a selection.
Meyers Lemon Arrived in pretty bad shape. Starting to recover. Probably shipping took to long.
We are so sorry to hear about your experience! We are confident that this has been resolved but if there are any questions or concerns we have not addressed yet, please let us know and we'll be more than happy to help out!
I ordered two trees. One of the trees didn't make it within the 30 day period and the company gave me no hassles with replacing the tree.
We are so sorry to hear about your experience! We are confident that this has been resolved but if there are any questions or concerns we have not addressed yet, please let us know and we'll be more than happy to help out!
The order was delivered as specified and the plant was in excellent condition. In fact, it is getting ready to bloom.
I found a Brown Turkey Fig Tree on the site and for the size it was at a good price. I was so excited when it was delivered in an upright box. The tree was in perfect shape and looked very healthy. The other items I ordered were tucked nicely in the box. I have planted the tree and I am very excited to see it grow and develop new limbs and leaves. I am a very happy first time customer!
Good little bushes that will hopefully soon be big! Fast shipping and they plants arrived well cared for.
I bought a cherry tree & fig tree, the cherry tree came in good condition but the fig tree was dying, i transferred it to a bigger container and still not looking good at all! A lot of the dirt had fallen out on the fig tree.
We ordered trees from two different Internet retailers this spring and FGT is the hands-down winner. They delivered healthy, robust shrubs in the timeframe promised and they are much larger and more mature than containers of similar shrubs I bought at the other site. The other retailer has not yet delivered the entire order and are almost a month late. The shrubs we did get were sad looking. FGT will be our first choice moving forward.
Tree arrived in great condition, planted same day received. So far doing great!
I am highly pleased with the quality of the trees I have received and with the support I have experienced. I highly recommend FastGrowingTrees for everyone.
Answer: Cancel your order now before it's too late, go to a local nursery and save yourself some money and unwarranted aggravation, these folks are not honorable.
Answer: I ordered 3 autumn blaze maples. They have been in the ground for 2 years now and have yet to turn red in the fall. I did some research and found that they only turn red if the temperature conditions are right. I live in Idaho and we basically skipped fall this year and went straight into winter. So once again the leaves just turned brown. I am hoping to finally get a display next year.
Answer: The same thing is happening to me. My tree died and they keep saying they're going to make good and nothing happens. Real crooks, this company.


We're so very sorry to hear this and are reaching out privately to assist you further.