FastGrowingTrees.com

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FastGrowingTrees.com

4.3

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From the business

Trees perfect for your area. Click or dial 1-888-504-2001 for fast growing evergreen trees, shade trees, flowering trees and fruit trees


fastgrowingtrees.com
Founded in 2003
Fort Mill, SC, United States
+374
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FastGrowingTrees.com Reviews Summary

The company has garnered a generally positive reputation, with many customers praising the quality of their trees and the reliability of their shipping. Customers appreciate the careful packaging and the company's commitment to customer satisfaction, often highlighting responsive customer service and effective handling of replacements. However, there are notable concerns regarding service delays, particularly during peak seasons, and issues with product condition upon arrival. Some customers expressed frustration over the lack of communication and transparency in the order process. Overall, while the company is recognized for its quality products, improvements in customer communication and shipping reliability could enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
7,057
shipping
245
quality
12,364
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144,944 reviews

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Wisconsin
1 review
0 helpful votes
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Pack trees and plants better!
May 30, 2021

I ordered a 1 gallon Veranda Banana tree, 2 ginkos, and 3 maples. Multiple trees were stuffed in boxes and as a results arrived with lots of damage. The banana was in a quart container rather than gallon and was quite tiny with all three leaves curling with dead edges and interiors. Not what I expected.

Date of experience: April 30, 2021
Racheal S. — FastGrowingTrees.com Rep
over a year old

We are so very sorry to hear this and are reaching out privately to offer further assistance!

Texas
1 review
0 helpful votes
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Very nice.
April 30, 2021

Quality product, reasonable prices and fast shipping. Very pleased.

Date of experience: April 30, 2021
Nebraska
1 review
0 helpful votes
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Contacted customer service by phone and also via the website. The phone representative advised me to contact the online team, send pictures of the tree, and that's exactly what was done.

I sent a picture of both of my lime trees (a healthy-sized one, and the second one that was a twig). The online representative responded within a day and said that the tree appeared to be alive and did not offer to replace it or fix the issue even though it looks yellow and all leaves fell off.

I know that citrus trees can drop their leaves after arrival, but I am simply not satisfied with the twig-sized bush I got as my second tree considering the price I paid for them.

I WILL NOT PURCHASE FROM THIS WEBSITE AGAIN!

FastGrowingTrees.com attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 30, 2021
Racheal S. — FastGrowingTrees.com Rep
over a year old

We are so sorry to hear that your Lime bush arrived in poor conditio. We have reached out to see what we can do to assist.

Maryland
1 review
0 helpful votes
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Great customer service
April 30, 2021

There was a mistake on first shipment which they corrected right away no questions asked. The trees came ib great shape and are doing very well.

Date of experience: April 30, 2021
Ohio
1 review
0 helpful votes
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Fast growing trees.
April 30, 2021

I bought 12 trees and two were in bad shape twigs for a 5' -6' trees! Over all I'm happy with the trees.

Date of experience: April 30, 2021
California
1 review
0 helpful votes
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Expected too much?
May 30, 2021

For what I paid for my tree and that I brought the larger one, I expected it to be more robust than what showed up. What leaves it did have all fell off two days after it arrived.

Shipping took way too long, I hope it survives.

Date of experience: April 29, 2021
Racheal S. — FastGrowingTrees.com Rep
over a year old

We are so very sorry to hear this and are reaching out privately to offer further assistance!

New York
1 review
0 helpful votes
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The male sea buckthorn I received was snapped off at the base upon receipt and subsequently died. The shipping container did not appear to have been damaged in transit. I think it was simply packed without adequate support to ensure its safe arrival.

Date of experience: April 29, 2021
Racheal S. — FastGrowingTrees.com Rep
over a year old

Thank you for your recent order. We have reached out to see what we can do to assist.

California
1 review
0 helpful votes
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Tree ordered took a several days to ship, waiting for tree took a week to arrive only to find out that all 4 leaves of the tree had several brown spots. Very disappointed because the tree was expensive.

Date of experience: April 29, 2021
Racheal S. — FastGrowingTrees.com Rep
over a year old

We are so very sorry to hear this and are reaching out privately to offer further assistance!

Wisconsin
2 reviews
0 helpful votes
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Hoping my trees survive
April 30, 2021

I have not yet planted these trees because of cold temperatures, they arrived in very good shape & are currently in my garage awaiting better/no frost nights to be planted

Date of experience: April 29, 2021
New York
1 review
0 helpful votes
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Expected bigger plants.
May 7, 2021

Even after confirming that I had the right size for my flowerpots, they came much smaller and won't fit. Now I have plants I have to either get rid of or buy pots to fit them... very disappointing. Would have been much better off purchasing in a store where i could make sure they were exactly what I wanted.

Date of experience: April 29, 2021
Cassidy M. — FastGrowingTrees.com Rep
over a year old

We are so very sorry to hear this and are reaching out privately to offer further assistance.

Utah
1 review
0 helpful votes
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Plant damaged in shipping
April 30, 2021

The windmill palm tree that I ordered was damaged in shipping when I emailed customer service they sent a replacement tree that was better then the ones I originally ordered thank you for excellent customer service I will definitely buy from fast growing trees in the future and I will recommend them To my friends and family. Thank you

Date of experience: April 29, 2021
Florida
1 review
0 helpful votes
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Fa
May 30, 2021

Very expensive for this palms paid $200 I lose money

Date of experience: April 29, 2021
Racheal S. — FastGrowingTrees.com Rep
over a year old

We are so sorry to hear this! If you haven’t already done so, please forward us some photos. One of our plant specialists will be happy to help!

Texas
1 review
0 helpful votes
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Spring 2021 Order
April 30, 2021

Items were packaged securely and arrived very quickly. I ordered 10 items, and only had an issue with 1 item, which the company resolved, by sending a replacement plant free of cost very quickly.

Date of experience: April 29, 2021
Texas
1 review
0 helpful votes
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Ordered 8 trees received 4 and one was broken. Took a long time but they finally credited my account. My time was wasted and had to pay my guys for 8 trees to plant 3
Last lady at the customer service finally credited credited my account for trees that was never shipped.

Date of experience: April 29, 2021
Cassidy M. — FastGrowingTrees.com Rep
over a year old

We are so so very sorry to hear this but are so happy that we were able to assist you and get this resolved. If there is anything further we can do to help, please let us know!

Massachusetts
1 review
0 helpful votes
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I'll leaf a review right here
April 29, 2021

Ordered before. Great trees. Great customer service when we received a dud.

Date of experience: April 29, 2021
Pennsylvania
1 review
0 helpful votes
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All good-too soon to tell
May 7, 2021

Shipment arrived in great condition and our Cypress trees are in the ground. A bit too soon to see if the remain hearty and start growing well.

Date of experience: April 29, 2021
Georgia
2 reviews
0 helpful votes
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Azaleas
April 29, 2021

These are some of the healthiest azaleas that I have ever purchased.

Date of experience: April 29, 2021
Florida
1 review
0 helpful votes
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Got what I expected very quickly
April 29, 2021

The trees and bushes arrived fast and in good health. I have them all planted now.

Date of experience: April 29, 2021
Utah
1 review
0 helpful votes
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Three Blueberry Plants
April 29, 2021

The blueberry tree looks good with flowers. Very happy with that.
I did not receive the everbearing strawberry plant. I received another blueberry plant instead, a total of three blueberry plants. I spoke with someone and she said she will send the strawberry Kant and I should receive it this week. My concern is these two
Blueberry plants looks dried up and brown. I am hoping they will grow. If they grow I will be very very happy!

Date of experience: April 29, 2021
New York
1 review
0 helpful votes
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Only Time Will Tell
May 29, 2021

We received two trees on 4/16 even though we were originally told that our shipment wasn't supposed to ship out until the week of 5/3. The trees that we received were a bit limp in the box when they arrived and so we immediately planted them per instructions but the temperatures dropped quickly overnight and froze the trees. I'd be surprised if these trees ever recover. Would have preferred that FastGrowingTrees stuck to original delivery date to give the weather a chance to settle in as temps in the Northeast fluctuate quite a bit in April. Only time will tell.

Date of experience: April 29, 2021
Racheal S. — FastGrowingTrees.com Rep
over a year old

We are so very sorry to hear this and are reaching out privately to offer further assistance!