Check out our latest communities fighting
AI scams on Reddit and Facebook

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
FASHIONPHILE is a leader in pre-owned luxury, we BUY and SELL ultra-luxury accessories. We offer the largest selection of the world’s most coveted designers, including rare, vintage, and limited edition items.
We want to buy your luxury pieces and are committed to providing you with the highest payout value. FASHIONPHILE provides you with quick, safe, and simple methods to unlock the investment that is currently sitting in your closet.
Fashionphile enjoys a strong reputation for offering high-quality, authentic luxury items that often exceed customer expectations regarding condition and accuracy of descriptions. Customers appreciate the detailed product listings, fast shipping, and reliable service, which contribute to a positive shopping experience. However, some concerns have been raised regarding inconsistencies in product descriptions and occasional shipping delays, particularly related to carrier issues. Overall, the company demonstrates a commitment to customer satisfaction with responsive service and a user-friendly purchasing process, fostering a loyal customer base eager to return for future purchases.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Easy shopping experience and good communication with email and tracking. First time buyer here and will return!
I was looking for the Hermès sandals that I found on your site in my size
I am so glad that my bag arrived just in time Thank you for your service 👍
Great quality. I only see hairline scratches when I use lens. The description is the same as the item itself. I love the ring! Perfect for my middle finger.
Fashionphile is super easy to shop on no matter what product you're looking for. Customer service is always there for you regardless of whether you have an issue or not. Thank you!
It was pretty simple to checkout through the Affirm app and was able to find something I have been looking for. Hoping it will satisfy me as soon as I receive it.
My bag looks like new with only one small imperfection. I immediately wore it out and started pairing it with outfits.
This is my 3rd bag from FASHIONPHILE and I am always absolutely ecstatic with the delivered product. I don't know why anyone pays retail when FASHIONPHILE does such a great job authenticating, verifying condition, packing and shipping. Shipping is always quick and the quality of the bag is always better than expected.
Easy to purchase, shipped quickly. Description matched the bag. No confusion on what I was getting. Would buy from them again.
Well described items lots of choices. All my favorite brands are there. Easy checkout, fast shipping. Excellent packaging.
My tote bag was delivered so quickly. And it looks brand new.
Love it and got for a good price but even better if a lot lower
Love the choices but wished some of the stuff I heart are much cheaper:-)
I place order and received the order in time for my event.
So happy with my purchase.
Have never let me down.
Thankyou
I had reserved my clear Teflar bag in April, I had until June 14 to buy it out with payments. So I paid for it on June 1sr and received it on June 5th. It was fast and easy.
First time shopping with Fashionphile and i was surprised at how amazing their customer service is and how fast my item came. I got the LV agenda and it came beautifully packaged and it was in immaculate condition. Will be browsing to see what i get next!
The shipping was on time and delivered on the exact date. Also the bag was pretty with a very low price.
I received the Carryall bag and it was exactly as pictured on the app. There was no smell and the condition was better than described.
My bag came quickly and it's beautiful. I love it. Looking forward for more purchase
I love it. Feel appreciate good quality good service good responsibility.
When I saw a pair of unused Chanel sling backs in the classic color hit the site in MY size, it was clearly fate. I'm so happy with them!
Love how carefully packaged my bag was. I also appreciate how good of a quality the fashionphile dust bag is, and also love how even though my bag came with its original dust bag, I was still given another one. You can tell whoever packed my order did it with care. Overall satisfied!
Answer: Hey! Sometimes the date code is deep in the item, and hard to photograph. Please reach out to our Personal Shoppers, they can help you find the date code https://www.fashionphile.com/personal-shoppers
Answer: Hey! Sometimes the date code is deep in the item, and hard to photograph. Please reach out to our Personal Shoppers, they can help you find the date code https://www.fashionphile.com/personal-shoppers
Answer: Everything we sell is technically "preowned" but we have thousands of items in like-new condition! Simply filter by condition > "new"
Answer: Hey Julien! We buy our products from people like you. We give you a fast and generous upfront payment so you can spend it on what you really want. FASHIONPHILE provides you with quick, safe, and simple methods to unlock the investment that is currently sitting in your closet. You are paid once your item has arrived it is authenticated (no waiting for consignment). After it is authenticated, it is listed for sale on our site! Happy shopping & selling.
Answer: At FASHIONPHILE, we invest heavily in people, R&D, technology, and tools to continuously create the future of ultra-luxury authentication. FASHIONPHILE's Authentication department is a team of the top ultra-luxury authentication experts from around the globe, each of which, regardless of prior experience, undergoes rigorous training and testing through our proprietary program, FASHIONPHILE University. FASHIONPHILE has four tiers of Authenticators – all of whom begin their time as Apprentices under Senior Authenticators and must undergo a minimum of 5,200 hours to graduate to the next tier and be able to authenticate just seven brands on their own. Training is both hands-on and technology-oriented, with FASHIONPHILE's "Graveyard" of collected counterfeits dissected and analyzed in FASHIONPHILE University for a deeper, science-based understanding. Before any item is posted to the FASHIONPHILE website or sold through one of our Showrooms, it is checked by two highly qualified authenticators specializing in specific brand names. Our experts have been thoroughly educated in detecting "fakes". Whether it is a handbag or an accessory item, the authentication of every piece is reviewed and inspected to ensure that its details meet with the manufacturer's established standards of quality in: stamping, stitching, hardware, authenticity stamps, date codes, serial number (where applicable), materials and craftsmanship.
Answer: At FASHIONPHILE, we invest heavily in people, R&D, technology, and tools to continuously create the future of ultra-luxury authentication. FASHIONPHILE's Authentication department is a team of the top ultra-luxury authentication experts from around the globe, each of which, regardless of prior experience, undergoes rigorous training and testing through our proprietary program, FASHIONPHILE University. FASHIONPHILE has four tiers of Authenticators – all of whom begin their time as Apprentices under Senior Authenticators and must undergo a minimum of 5,200 hours to graduate to the next tier and be able to authenticate just seven brands on their own. Training is both hands-on and technology-oriented, with FASHIONPHILE's "Graveyard" of collected counterfeits dissected and analyzed in FASHIONPHILE University for a deeper, science-based understanding. Before any item is posted to the FASHIONPHILE website or sold through one of our Showrooms, it is checked by two highly qualified authenticators specializing in specific brand names. Our experts have been thoroughly educated in detecting "fakes". Whether it is a handbag or an accessory item, the authentication of every piece is reviewed and inspected to ensure that its details meet with the manufacturer's established standards of quality in: stamping, stitching, hardware, authenticity stamps, date codes, serial number (where applicable), materials and craftsmanship. We have a 100% authentic guarantee.
Answer: Shipping time is estimated at checkout. Please go through checkout, and see the time estimate in the shipping section.
Answer: Hey Debra, At FASHIONPHILE, we understand the importance of trust. Shopping for pre-owned luxury items isn't easy. The reselling industry is plagued by sellers of counterfeit luxury handbags, so it is essential that our experts are skilled in the art of authentication. - Before any item is posted to the FASHIONPHILE website or sold through our boutiques, it is checked by two highly qualified authenticators specializing in specific brand names. - Our experts have been thoroughly educated in detecting "fakes". - Whether it is a handbag or an accessory item, the authentication of every piece is reviewed and inspected to ensure that its details meet with the manufacturer's established standards of quality in: stamping, stitching, hardware, authenticity stamps, date codes, serial number (where applicable), materials and craftsmanship. We stand by our authenticators and the authenticity of each item we sell and we offer a lifetime return policy should any item we sell proves to be non-authentic.
Answer: Check out our Designer Directory for a full view of what brands we carry, and what items we take from each brand! https://www.fashionphile.com/designer-directory

