Check out our latest communities fighting
AI scams on Reddit and Facebook

SmartCustomer Website Reviews and Complaints
business logo of FASHIONPHILE

FASHIONPHILE

4.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

FASHIONPHILE is a leader in pre-owned luxury, we BUY and SELL ultra-luxury accessories. We offer the largest selection of the world’s most coveted designers, including rare, vintage, and limited edition items.

We want to buy your luxury pieces and are committed to providing you with the highest payout value. FASHIONPHILE provides you with quick, safe, and simple methods to unlock the investment that is currently sitting in your closet.


fashionphile.com
Founded in 1999
Carlsbad, CA, United States
+93
See all photos
How would you rate FASHIONPHILE?
grey stargrey stargrey stargrey stargrey star

FASHIONPHILE Reviews Summary

Fashionphile enjoys a strong reputation for offering high-quality, authentic luxury items that often exceed customer expectations regarding condition and accuracy of descriptions. Customers appreciate the detailed product listings, fast shipping, and reliable service, which contribute to a positive shopping experience. However, some concerns have been raised regarding inconsistencies in product descriptions and occasional shipping delays, particularly related to carrier issues. Overall, the company demonstrates a commitment to customer satisfaction with responsive service and a user-friendly purchasing process, fostering a loyal customer base eager to return for future purchases.

This summary is generated by AI, based on text from customer reviews

This company does not typically respond to reviews

Instant Feedback

41,330 reviews

We monitor reviews for authenticity

Arizona
1 review
0 helpful votes
Follow David G.
Unfollow David G.
Share Review
Report Review

Great experience!
July 5, 2025

Ordered a used Louis Vuitton Bum Bag, the condition said used and showed some marks. When I got the bag it looked like brand nee, there were barely any scratches or anything. You need a microscope to see those.
So overall super satisfied and good price for the bag!
Would shop here again!

Date of experience: June 18, 2025
Pennsylvania
1 review
0 helpful votes
Follow Virginia B.
Unfollow Virginia B.
Share Review
Report Review

Beautiful scarf but nightmare UPS shipping
July 5, 2025
Updated review

UPS CLAIMED they tried to deliver my scarf TWICE. They did not try to deliver it twice. They only tried to deliver it once. So I had to pay $7.99 extra UPS postage to have it delivered to my local Staples store. I received a notification that it was at the store, but when I arrived there they had a lot of trouble finding it because some UPS idiot put a label over my name.

Date of experience: June 24, 2025

Beautiful products!
June 27, 2025
Previous review

Beautiful products!

Date of experience: June 17, 2025
California
1 review
0 helpful votes
Follow Leah D.
Unfollow Leah D.
Share Review
Report Review

Got my bag, and it was as described though description could have been better. It wasn't noted if there was a date code or RFID on the bag (it was the latter since I found no date code in the inside pocket). Pictures showed nylon strap but description didn't. However, other than the model photos (which are clearly noted could be stock) item pics are of what you are getting. I think return policy should start upon delivery date since it took close to a week after ordering for me to receive it - so now I only have a week to decide. Leaning towards keeping though. Also bag was not stuffed so it was so it looked flat even though it was a box shape. Item was packaged in a FASHIONPHILE dust bag in addition to the included one.

Date of experience: June 24, 2025
Alaska
2 reviews
0 helpful votes
Follow Mikayla A.
Unfollow Mikayla A.
Share Review
Report Review

Beautiful bag
July 4, 2025

The bag had more scratches on the hardware than what was pictured. Luckily it's not that obvious when wearing it out. Overall though the buying/shipping experience has been great.

Date of experience: June 24, 2025
New York
1 review
0 helpful votes
Follow Jayne W.
Unfollow Jayne W.
Share Review
Report Review

Wonderful experience. This is the premier place for used luxury!

Date of experience: June 24, 2025
California
1 review
0 helpful votes
Follow Cathy T.
Unfollow Cathy T.
Share Review
Report Review

Good experience. No complaints. I do not have any thing else to say.

Date of experience: June 28, 2025
Illinois
1 review
0 helpful votes
Follow Devon F.
Unfollow Devon F.
Share Review
Report Review

Great bag!
July 4, 2025

Really nice YSL bag for great price. Bag was on great condition and was as described.

Date of experience: June 24, 2025
Georgia
1 review
0 helpful votes
Follow Pam H.
Unfollow Pam H.
Share Review
Report Review

My FAV new site
July 4, 2025

A google search brought me to Fashionphile.
Their high satisfaction rating, the ease of shopping, thorough product descriptions, a reasonable return policy, and fast shipping.
Once I received my package, opened it, I was so impressed with the presentation and clear instructions. SUPER shopping experience, will definitely be a return customer!

Date of experience: June 28, 2025
New York
1 review
0 helpful votes
Follow Tisha A.
Unfollow Tisha A.
Share Review
Report Review

Best purchase ever
July 4, 2025

The bag looks better in person than on line happy with my purchase.

Date of experience: June 23, 2025
Georgia
1 review
0 helpful votes
Follow Annemarie P.
Unfollow Annemarie P.
Share Review
Report Review

Bottega wallet
July 3, 2025

I absolutely loved my experience with Fashionphile. The wallet was authentic and in outstanding condition. Thank you

Date of experience: June 23, 2025
Texas
1 review
0 helpful votes
Follow Antwinina F.
Unfollow Antwinina F.
Share Review
Report Review

This bag, this bag, THIS BAG! Utter perfection! Condition is superb, color and quality amazing! I am in love! The shipping time could use some improvement. Why does it take so long to ship an item out? That is the only thing that would hinder me from ordering again.

Date of experience: June 23, 2025
Texas
1 review
0 helpful votes
Follow Terra W.
Unfollow Terra W.
Share Review
Report Review

Gucci Bag
July 3, 2025

Beautiful bag- so happy! I am very happy with my purchase, easy fast and bag is in great condition

Date of experience: June 23, 2025
California
1 review
0 helpful votes
Follow Maricela L.
Unfollow Maricela L.
Share Review
Report Review

Love it!
July 3, 2025

They were detailed with the delivery and honest about the payment process. Overall great service.

Date of experience: June 23, 2025
California
1 review
0 helpful votes
Follow Patty O.
Unfollow Patty O.
Share Review
Report Review

This is my second to purchase through fashion file and each time I am very pleased! The description of the item and the pictures do not give the bag's justice. I'm someone disappointed that the most current purchase did not come with the Box or original dust bag but that's what it said in the description. Sometimes they are added.

Date of experience: June 23, 2025
New York
1 review
0 helpful votes
Follow Ingrid M.
Unfollow Ingrid M.
Share Review
Report Review

Excellent condition.
July 3, 2025

Love my belt, better than picture, fast delivery, in love with my belt is like new.

Date of experience: June 23, 2025
Florida
1 review
0 helpful votes
Follow timothy m.
Unfollow timothy m.
Share Review
Report Review

Chanel Bag
July 3, 2025

I love my new Chanel bag. Its in excellent condition and I love the color!

Date of experience: June 25, 2025
California
1 review
0 helpful votes
Follow Francesca D.
Unfollow Francesca D.
Share Review
Report Review

Hermes twilly
July 3, 2025

Great! Authentic items, quick shipping, beautiful pieces

Date of experience: June 22, 2025
New Hampshire
1 review
0 helpful votes
Follow Felipa P.
Unfollow Felipa P.
Share Review
Report Review

My purchase
July 3, 2025

My experience shopping at Fashionphile has been very good. I think this site is very trustworthy. I believe that buying here gives you peace of mind without worrying about being sold something fake. And this is the main reason why I will continue to shop here

Date of experience: June 22, 2025
New York
1 review
0 helpful votes
Follow Tanya T.
Unfollow Tanya T.
Share Review
Report Review

Love my LV bag!
July 2, 2025

My experience was great! I shopped from the comfort of my bed and received my beautiful calfskin black LV New Wave bag within 8 days. I was excited when I opened the box. Thank you

Date of experience: June 22, 2025
Texas
1 review
0 helpful votes
Follow Helen Z.
Unfollow Helen Z.
Share Review
Report Review

Quality items
July 2, 2025
Updated review

This is the only luxury marketplace I shop at. The descriptions are always accurate and honest. I trust them!

Date of experience: June 22, 2025

Bags are just as described and service is great
August 23, 2024
Previous review

Bags are just as described and service is great

Date of experience: August 13, 2024