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FASHIONPHILE

4.8

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From the business

FASHIONPHILE is a leader in pre-owned luxury, we BUY and SELL ultra-luxury accessories. We offer the largest selection of the world’s most coveted designers, including rare, vintage, and limited edition items.

We want to buy your luxury pieces and are committed to providing you with the highest payout value. FASHIONPHILE provides you with quick, safe, and simple methods to unlock the investment that is currently sitting in your closet.


fashionphile.com
Founded in 1999
Carlsbad, CA, United States
+93
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FASHIONPHILE Reviews Summary

Fashionphile enjoys a strong reputation for offering high-quality, authentic luxury items that often exceed customer expectations regarding condition and accuracy of descriptions. Customers appreciate the detailed product listings, fast shipping, and reliable service, which contribute to a positive shopping experience. However, some concerns have been raised regarding inconsistencies in product descriptions and occasional shipping delays, particularly related to carrier issues. Overall, the company demonstrates a commitment to customer satisfaction with responsive service and a user-friendly purchasing process, fostering a loyal customer base eager to return for future purchases.

This summary is generated by AI, based on text from customer reviews

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41,329 reviews

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Minnesota
1 review
1 helpful vote
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Follow Up
September 16, 2021

The item is as described and purchase process very easy.

As this was my first purchase here, I'm slightly disappointed with the lack of communication and shipping timeframe — which was delayed significantly. I ordered on 8/3 and received 8/14.

The 30-days should be honored from when the item is delivered considering the major delay.

I only have received more info about shipping after reaching out via DM on IG when I didn't receive info support via email.

Date of experience: August 17, 2021
New Jersey
1 review
0 helpful votes
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Happy with my purchase
August 17, 2021

My experience with Fashionophile has been positive. They have an amazing team that provides a great support. I'm very happy with the item I bought and it matches with what they showed on the site and meets my expectations. Truly happy with the purchase

Date of experience: August 17, 2021
Iowa
1 review
0 helpful votes
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Fast, easy and perfect!
August 15, 2021

I absolutely love my bag! The whole experience was so easy. I got it faster then I thought and loved that I had to sign for it instead of them just leaving it at my door. My purse is better then I expected and perfect! Definitely will use again and recommend to my family and friends!

Date of experience: August 15, 2021
New York
1 review
0 helpful votes
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Celine Trio Bag
August 15, 2021

The bag came in perfect condition within 2 days. I appreciate that it was accurately depicted in the description and I LOVE my new bag!

Date of experience: August 15, 2021
New York
1 review
0 helpful votes
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Perfect hue of blue
August 13, 2021

I am extremely happy with my LV purchase from Fashionphile, service was quick and product quality is prestine.

Date of experience: August 13, 2021
Georgia
1 review
0 helpful votes
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I have ordered from FASHIONPHILE for years with wonderful experiences. However, after my recent purchase I was unable to reach customer service for post order issues even after waiting an hour on hold my first attempt and an hour and forty-five minutes on hold my second attempt. I gave up and resorted to emailing customer service. Excellent service before and during placing my order, abysmal after my order was confirmed. Please make changes to go back to your old ways, FASHIONPHILE!

Date of experience: August 13, 2021
South Carolina
1 review
0 helpful votes
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Great place for many purchases
August 13, 2021

Love my purse! As described! Shipping was very fast! It was not my first time, and won't be my last time buying from FASHIONPHILE!

Date of experience: August 12, 2021
California
1 review
0 helpful votes
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Lavender Louis Vuitton Wallet
August 12, 2021

Great! Definitely will purchase from you guys again!

Date of experience: August 12, 2021
New York
1 review
1 helpful vote
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Great, except for delivery
September 11, 2021

I've used Fashionphile a few times. I have always enjoyed the experience and the products. This was the first time that I was disappointed. Not in the quality of the item, but in the way it arrived. The Box was beaten to crap. It looked like people had been using it as a soccer ball. Pictures are attached. There were tears in the box where moisture could have gotten in and really wreaked the bag.

It is definitely something I am going to remember for the future.

Date of experience: August 12, 2021
Connecticut
1 review
0 helpful votes
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Tote
August 11, 2021

Terrific customer service.my item is in great condition

Date of experience: August 11, 2021
New York
1 review
0 helpful votes
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Customer service was great—
August 6, 2021

When I didn't receive a shipment notice after a few days I tried to call, email, and chat with an agent about my order and had little success. So I messaged them on Instagram and was able to get some help. The team called me to confirm my shipping and got me a tracking number right away and even over nighted my shipment so I could get it next day. When I got the bag it was flawless! Just as pictured and in excellent condition. So satisfied. Will order again.

Date of experience: August 6, 2021
California
1 review
0 helpful votes
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FASHIONPHILE IS A SCAMMING BUSINESS!. I SUGGEST PEOPLE SHOULD BE VERY CAUTIOUS SELLING THEIR ITEMS TO THEM. IF YOUR ITEMS GET LOST IN TRANSIT OR WHATEVER HAPPENS TO IT. THEY WILL LITERALLY DO NOTHING ABOUT IT.

ON JULY 22,2021. I SHIPPED OUT 2 ITEMS IN ONE PACKAGE. AFTER A FEW DAYS WENT BY I COULDN'T TRACK MY PACKAGE. I WAS REALLY WORRIED, SO I REACHED OUT TO THEM. THEY OPENED A CLAIM AND ADVISE IT'LL TAKE 8-15 DAYS TO INVESTIGATE. I PROVIDED THE LOCATION I DROPPED OFF MY PACKAGE, BUT NO RECEIPT WAS PROVIDED. ON AUG 5,2021. I RECEIVED AN EMAIL FROM FASHIONPHILE STATING
*****THEY WILL CLOSE MY CLAIM IF I COULDN'T OBTAIN A RECEIPT FROM FEDEX*******

LIKE ARE YOU SERIOUS?!?!?!?! FOR YOUR INFORMATION I HANDED MY PACKAGE TO A MANAGER AT THE LOCATION I DROPPED OFF THE PACKAGE BECAUSE I DIDN'T HAVE TIME TO WAIT IN LINE TO OBTAIN A RECEIPT. I REASSURE MY PACKAGE WAS SAFE BEFORE I LEFT!.

NOW FOR FASHIONPHILE TO SAY THEY WILL CLOSE THE CLAIM AND NOT CONTINUE INVESTIGATING IS VERY ABSURD AND VERY UNPROFESSIONAL! FOR YOUR INFORMATION FEDEX/UPS/USPS DOES NOT ALWAYS PROVIDE A RECEIPT UNLESS YOU ASK FOR IT OR WAIT IN LINE (WHEN THEY'RE BUSY) TO OBTAIN ONE. MOST OF THE TIME THEY'LL ASK US TO JUST DROP THE PACKAGES OFF IF WE DON'T NEED A RECEIPT.

FASHIONPHILE BASICALLY TOLD ME TO SCREW MYSELF AND IM OUT OF LUCK FOR THE 2 BAGS I SHIPPED TO THEM. WHAT THE ********!?!?!?!? SO IT'S OKAY FOR YOU TO LOWBALL US AND TAKE OUR MONEY BUT WHEN SOMETHING BAD HAPPENS YOU TOTALLY LEAVE YOUR SELLERS/BUYERS HANGING?!?!?!

EVERYONE BEWARE!

Date of experience: August 6, 2021
Texas
1 review
0 helpful votes
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Detailed photos would be nice
August 5, 2021

More photos showing sign of use are needed. I received my bag and found significant scratches inside/out that weren't included in the posting. Saddened about it but keeping the bag.

Date of experience: August 5, 2021
California
1 review
0 helpful votes
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Love my purchase
August 5, 2021

Thank you! Just as described in love with my purchase!

Date of experience: August 4, 2021
Japan
1 review
0 helpful votes
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Gorgeous bag
August 1, 2021

I love my bag, so beautiful and came exactly as pictured! The packaging was sweet and fun to open!

Date of experience: July 31, 2021
Maryland
1 review
0 helpful votes
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Love Fashionphile
July 30, 2021

I simply love this company! I have been super satisfied with all my purchases.

Date of experience: July 30, 2021
Illinois
1 review
0 helpful votes
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Beautiful!
July 30, 2021

This was my first time buying from FASHIONPHILE and I could not be more pleased with my experience. Product came in beautiful shape and quickly! Can't wait to order again!

Date of experience: July 29, 2021
North Carolina
1 review
0 helpful votes
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Amazing
July 29, 2021

Very happy with the whole process and love my new bag!

Date of experience: July 29, 2021
Georgia
1 review
0 helpful votes
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Fantastic
July 29, 2021

I was concerned because my last purchase it appeared the package was tampered with. This latest purchase was much better. The package was securely wrapped and i was very pleased with my product.

Date of experience: July 29, 2021
Pennsylvania
1 review
0 helpful votes
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Great necklace
July 29, 2021

My experience was terrific. My necklace looks great, and shipped quickly. I am pleased.

Date of experience: July 28, 2021