Check out our latest communities fighting
AI scams on Reddit and Facebook

SmartCustomer Website Reviews and Complaints
business logo of FASHIONPHILE

FASHIONPHILE

4.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

FASHIONPHILE is a leader in pre-owned luxury, we BUY and SELL ultra-luxury accessories. We offer the largest selection of the world’s most coveted designers, including rare, vintage, and limited edition items.

We want to buy your luxury pieces and are committed to providing you with the highest payout value. FASHIONPHILE provides you with quick, safe, and simple methods to unlock the investment that is currently sitting in your closet.


fashionphile.com
Founded in 1999
Carlsbad, CA, United States
+93
See all photos
How would you rate FASHIONPHILE?
grey stargrey stargrey stargrey stargrey star

FASHIONPHILE Reviews Summary

Fashionphile enjoys a strong reputation for offering high-quality, authentic luxury items that often exceed customer expectations regarding condition and accuracy of descriptions. Customers appreciate the detailed product listings, fast shipping, and reliable service, which contribute to a positive shopping experience. However, some concerns have been raised regarding inconsistencies in product descriptions and occasional shipping delays, particularly related to carrier issues. Overall, the company demonstrates a commitment to customer satisfaction with responsive service and a user-friendly purchasing process, fostering a loyal customer base eager to return for future purchases.

This summary is generated by AI, based on text from customer reviews

This company does not typically respond to reviews

Instant Feedback

41,329 reviews

We monitor reviews for authenticity

Ohio
1 review
0 helpful votes
Follow Stanyele D.
Unfollow Stanyele D.
Share Review
Report Review

Great experience
July 24, 2021

Great customer service. Item arrived as described.

Date of experience: July 23, 2021
New Jersey
1 review
0 helpful votes
Follow Janet X.
Unfollow Janet X.
Share Review
Report Review

Hermes Chypre Sandals
July 23, 2021

Very good! Item arrived as described. Delivery arrived smoothly.

Date of experience: July 23, 2021
Pennsylvania
1 review
2 helpful votes
Follow Dracey D.
Unfollow Dracey D.
Share Review
Report Review

Condition was incorrect
August 22, 2021

I have Already sent the bag back because it did NOT meet the condition of the description. There is black ink on the front of this white bag and that was not stated in the description. I was Very disappointed

Date of experience: July 23, 2021
New York
1 review
0 helpful votes
Follow Sally B.
Unfollow Sally B.
Share Review
Report Review

Gucci Bree Crossbody
July 23, 2021

Bag arrived very quickly and packaged nicely. Condition of the bag was even better than described. Could not be happier with my purchase!

Date of experience: July 23, 2021
Arizona
1 review
0 helpful votes
Follow Fran T.
Unfollow Fran T.
Share Review
Report Review

Always reliable
July 23, 2021

I have never had a bad experience with Fashionphile either buying or selling. The last item I bought was described as "very good" condition and I honedtly can't find any flaw.

Overall very happy :D

Date of experience: July 22, 2021
California
1 review
0 helpful votes
Follow Sam G.
Unfollow Sam G.
Share Review
Report Review

Awesome
July 22, 2021

Fast and easy to find exactly what you want at a really amazing price.

Date of experience: July 21, 2021
Georgia
1 review
0 helpful votes
Follow Kim G.
Unfollow Kim G.
Share Review
Report Review

Just what I wanted!
July 21, 2021

I had my eye on the bag for a while. Easy to purchase and arrived as stated. The bag is in great condition as noted in the pictures. Love it!

Date of experience: July 21, 2021
Florida
1 review
0 helpful votes
Follow Gwen Q.
Unfollow Gwen Q.
Share Review
Report Review

This was my first purchase from Fashionphile. I will be purchasing again.

Date of experience: July 14, 2021
New York
1 review
0 helpful votes
Follow Chi C.
Unfollow Chi C.
Share Review
Report Review

I bought this for my wife's birthday. The package arrived promptly and on time and in great shape. My wife was ecstatic when she received the bag.

Date of experience: July 14, 2021
Texas
1 review
0 helpful votes
Follow Katie O.
Unfollow Katie O.
Share Review
Report Review

New Chanel 19 light pink
July 12, 2021

My order was overnighted. The bag was packaged perfectly with everything included. Brand new bag! It came with a fashionphile duster as well as the Chanel duster. Will be coming back in the future. Thank you!

Date of experience: July 12, 2021
Sophia S. FASHIONPHILE Rep
over a year old

Hi Katie! Thank you for your thoughtful review. We hope you enjoy your new Chanel 19 bag!

Missouri
1 review
0 helpful votes
Follow Anonymous O.
Unfollow Anonymous O.
Share Review
Report Review

Louis Vuitton Musette Crossbody
July 12, 2021

My experience was great. It was shipped in a timely fashion, and my bag was in great condition. I wish it would've came in the original Louis Vuitton care bag instead of a Fashionphile care bag. Overall, I am satisfied. I will definitely conduct business with Fashionphile again and recommend the company to others.

Date of experience: July 11, 2021
Sophia S. FASHIONPHILE Rep
over a year old

Hi! We are glad you had such a great experience. Thank you for taking the time to share your review with us, we really appreciate it!

California
1 review
0 helpful votes
Follow Shonna T.
Unfollow Shonna T.
Share Review
Report Review

Never disappoints
July 11, 2021

Shoes were exactly as described. Good quality for the price and fast shipping.

Date of experience: July 11, 2021
Colorado
2 reviews
0 helpful votes
Follow Carla T.
Unfollow Carla T.
Share Review
Report Review

Love my FASHIONPHILE
July 10, 2021

Very happy with all of my purchases. I have purchased and have sold back and traded for something else. All of the experiences have been fast and easy. FASHIONPHILE will always be my go to store to purchase my bags. I love that you also offer a layaway payment plan.

Date of experience: July 10, 2021
Sophia S. FASHIONPHILE Rep
over a year old

Hi Carla! We’re happy to hear you enjoy shopping with us. Thank you for your review and being a great customer, we really appreciate it!

New York
1 review
0 helpful votes
Follow Annyque J.
Unfollow Annyque J.
Share Review
Report Review

Beautiful
July 8, 2021

Very fast i got It faster than expected. It looks just like the pictures & the way they described It.

Date of experience: July 8, 2021
North Carolina
1 review
0 helpful votes
Follow Sophia D.
Unfollow Sophia D.
Share Review
Report Review

Item as described
July 4, 2021

The item was shipped fast and arrived wiwth the conditions as described on website. Satisfied so far.

Date of experience: July 4, 2021
Arizona
3 reviews
2 helpful votes
Follow Julie E.
Unfollow Julie E.
Share Review
Report Review

Horrible experience with the communication and they don't return phone calls …. My item didn't even ship for over a week after I paid for it in full …. No response to my email asking why either.

Date of experience: July 2, 2021
New Jersey
1 review
0 helpful votes
Follow Aisha W.
Unfollow Aisha W.
Share Review
Report Review

Received Merchandise
July 2, 2021

The product came just as described to my home on the estimated date and time.

Date of experience: July 2, 2021
Virginia
1 review
0 helpful votes
Follow Marissa M.
Unfollow Marissa M.
Share Review
Report Review

Unprofessional
August 1, 2021

Brisket brisket brisket brisket brisket brisket brisket brisket brisket brisket brisket brisket brisket

Date of experience: July 1, 2021
California
1 review
0 helpful votes
Follow Hayley Z.
Unfollow Hayley Z.
Share Review
Report Review

So pleased!
July 1, 2021

This is my second purchase from FASHIONPHILE, and I'll never buy from another luxury consignment site again! I tried twice with another very popular site and was disappointed in their inaccurate item quality descriptions—and actually skeptical of authenticity on one item. FASHIONPHILE has PERFECT item descriptions: super accurate, fair, mentions if there's any odor, and their pictures actually SHOW any wear instead of trying to hide it. FASHIONPHILE has earned my trust, and I'll be buying from them again for sure.

Date of experience: July 1, 2021
Canada
1 review
0 helpful votes
Follow Carole-anne V.
Unfollow Carole-anne V.
Share Review
Report Review

Perfect
June 30, 2021

Like new shipping really fast I recommend. The only thing is that the pink is little more dark than on the picture. However the purse is really accurate

Date of experience: June 30, 2021