Check out our latest communities fighting
AI scams on Reddit and Facebook

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
FASHIONPHILE is a leader in pre-owned luxury, we BUY and SELL ultra-luxury accessories. We offer the largest selection of the world’s most coveted designers, including rare, vintage, and limited edition items.
We want to buy your luxury pieces and are committed to providing you with the highest payout value. FASHIONPHILE provides you with quick, safe, and simple methods to unlock the investment that is currently sitting in your closet.
Fashionphile enjoys a strong reputation for offering high-quality, authentic luxury items that often exceed customer expectations regarding condition and accuracy of descriptions. Customers appreciate the detailed product listings, fast shipping, and reliable service, which contribute to a positive shopping experience. However, some concerns have been raised regarding inconsistencies in product descriptions and occasional shipping delays, particularly related to carrier issues. Overall, the company demonstrates a commitment to customer satisfaction with responsive service and a user-friendly purchasing process, fostering a loyal customer base eager to return for future purchases.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
This is my first Chanel bag and it's in great condition! The only negative (which is UPS' fault) is that they said it required me to sign for it, but they just rang my doorbell and dropped it off. Sort of disconcerting considering the price of the item. Fashionphile was great though and thought the experience was seamless.
As usual, Fashionphile did not disappoint! Item as described (better than described) with prompt delivery!
So excited to receive my bag! It looks amazing! Love how it really looks new. It came in a nice dust bag which is a bonus! I'm so glad I invest in a good bag from a perfectly good company.
The item I purchased was in pristine condition and just as described! It shipped quickly and the unboxing was fabulous! Even though it came with the original dust bag, it was placed into a new dust bag for shipping!
Im happy with my purchase. It was good and honest translation.
The shoes I ordered are in almost perfect condition and they were marked as "very good". I will definitely be purchasing from Fashionphile again!
Everything is great! Just wish to see a better outside look of the parcel! Inside looks great!
Item was as described (i love it!) only reason for not giving 5 stars is it took a long time to arrive though (almost 2 weeks) regardless fashionphile is still my favorite place to buy luxury!
The item is as described and purchase process very easy.
As this was my first purchase here, I'm slightly disappointed with the lack of communication and shipping timeframe — which was delayed significantly. I ordered on 8/3 and received 8/14.
The 30-days should be honored from when the item is delivered considering the major delay.
I only have received more info about shipping after reaching out via DM on IG when I didn't receive info support via email.
My experience with Fashionophile has been positive. They have an amazing team that provides a great support. I'm very happy with the item I bought and it matches with what they showed on the site and meets my expectations. Truly happy with the purchase
I absolutely love my bag! The whole experience was so easy. I got it faster then I thought and loved that I had to sign for it instead of them just leaving it at my door. My purse is better then I expected and perfect! Definitely will use again and recommend to my family and friends!
The bag came in perfect condition within 2 days. I appreciate that it was accurately depicted in the description and I LOVE my new bag!
I am extremely happy with my LV purchase from Fashionphile, service was quick and product quality is prestine.
I have ordered from FASHIONPHILE for years with wonderful experiences. However, after my recent purchase I was unable to reach customer service for post order issues even after waiting an hour on hold my first attempt and an hour and forty-five minutes on hold my second attempt. I gave up and resorted to emailing customer service. Excellent service before and during placing my order, abysmal after my order was confirmed. Please make changes to go back to your old ways, FASHIONPHILE!
Love my purse! As described! Shipping was very fast! It was not my first time, and won't be my last time buying from FASHIONPHILE!
Great! Definitely will purchase from you guys again!
I've used Fashionphile a few times. I have always enjoyed the experience and the products. This was the first time that I was disappointed. Not in the quality of the item, but in the way it arrived. The Box was beaten to crap. It looked like people had been using it as a soccer ball. Pictures are attached. There were tears in the box where moisture could have gotten in and really wreaked the bag.
It is definitely something I am going to remember for the future.
Answer: Hey! Sometimes the date code is deep in the item, and hard to photograph. Please reach out to our Personal Shoppers, they can help you find the date code https://www.fashionphile.com/personal-shoppers
Answer: Hey! Sometimes the date code is deep in the item, and hard to photograph. Please reach out to our Personal Shoppers, they can help you find the date code https://www.fashionphile.com/personal-shoppers
Answer: Everything we sell is technically "preowned" but we have thousands of items in like-new condition! Simply filter by condition > "new"
Answer: Hey Julien! We buy our products from people like you. We give you a fast and generous upfront payment so you can spend it on what you really want. FASHIONPHILE provides you with quick, safe, and simple methods to unlock the investment that is currently sitting in your closet. You are paid once your item has arrived it is authenticated (no waiting for consignment). After it is authenticated, it is listed for sale on our site! Happy shopping & selling.
Answer: At FASHIONPHILE, we invest heavily in people, R&D, technology, and tools to continuously create the future of ultra-luxury authentication. FASHIONPHILE's Authentication department is a team of the top ultra-luxury authentication experts from around the globe, each of which, regardless of prior experience, undergoes rigorous training and testing through our proprietary program, FASHIONPHILE University. FASHIONPHILE has four tiers of Authenticators – all of whom begin their time as Apprentices under Senior Authenticators and must undergo a minimum of 5,200 hours to graduate to the next tier and be able to authenticate just seven brands on their own. Training is both hands-on and technology-oriented, with FASHIONPHILE's "Graveyard" of collected counterfeits dissected and analyzed in FASHIONPHILE University for a deeper, science-based understanding. Before any item is posted to the FASHIONPHILE website or sold through one of our Showrooms, it is checked by two highly qualified authenticators specializing in specific brand names. Our experts have been thoroughly educated in detecting "fakes". Whether it is a handbag or an accessory item, the authentication of every piece is reviewed and inspected to ensure that its details meet with the manufacturer's established standards of quality in: stamping, stitching, hardware, authenticity stamps, date codes, serial number (where applicable), materials and craftsmanship.
Answer: At FASHIONPHILE, we invest heavily in people, R&D, technology, and tools to continuously create the future of ultra-luxury authentication. FASHIONPHILE's Authentication department is a team of the top ultra-luxury authentication experts from around the globe, each of which, regardless of prior experience, undergoes rigorous training and testing through our proprietary program, FASHIONPHILE University. FASHIONPHILE has four tiers of Authenticators – all of whom begin their time as Apprentices under Senior Authenticators and must undergo a minimum of 5,200 hours to graduate to the next tier and be able to authenticate just seven brands on their own. Training is both hands-on and technology-oriented, with FASHIONPHILE's "Graveyard" of collected counterfeits dissected and analyzed in FASHIONPHILE University for a deeper, science-based understanding. Before any item is posted to the FASHIONPHILE website or sold through one of our Showrooms, it is checked by two highly qualified authenticators specializing in specific brand names. Our experts have been thoroughly educated in detecting "fakes". Whether it is a handbag or an accessory item, the authentication of every piece is reviewed and inspected to ensure that its details meet with the manufacturer's established standards of quality in: stamping, stitching, hardware, authenticity stamps, date codes, serial number (where applicable), materials and craftsmanship. We have a 100% authentic guarantee.
Answer: Shipping time is estimated at checkout. Please go through checkout, and see the time estimate in the shipping section.
Answer: Hey Debra, At FASHIONPHILE, we understand the importance of trust. Shopping for pre-owned luxury items isn't easy. The reselling industry is plagued by sellers of counterfeit luxury handbags, so it is essential that our experts are skilled in the art of authentication. - Before any item is posted to the FASHIONPHILE website or sold through our boutiques, it is checked by two highly qualified authenticators specializing in specific brand names. - Our experts have been thoroughly educated in detecting "fakes". - Whether it is a handbag or an accessory item, the authentication of every piece is reviewed and inspected to ensure that its details meet with the manufacturer's established standards of quality in: stamping, stitching, hardware, authenticity stamps, date codes, serial number (where applicable), materials and craftsmanship. We stand by our authenticators and the authenticity of each item we sell and we offer a lifetime return policy should any item we sell proves to be non-authentic.
Answer: Check out our Designer Directory for a full view of what brands we carry, and what items we take from each brand! https://www.fashionphile.com/designer-directory

