Check out our latest communities fighting
AI scams on Reddit and Facebook

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
FASHIONPHILE is a leader in pre-owned luxury, we BUY and SELL ultra-luxury accessories. We offer the largest selection of the world’s most coveted designers, including rare, vintage, and limited edition items.
We want to buy your luxury pieces and are committed to providing you with the highest payout value. FASHIONPHILE provides you with quick, safe, and simple methods to unlock the investment that is currently sitting in your closet.
Fashionphile enjoys a strong reputation for offering high-quality, authentic luxury items that often exceed customer expectations regarding condition and accuracy of descriptions. Customers appreciate the detailed product listings, fast shipping, and reliable service, which contribute to a positive shopping experience. However, some concerns have been raised regarding inconsistencies in product descriptions and occasional shipping delays, particularly related to carrier issues. Overall, the company demonstrates a commitment to customer satisfaction with responsive service and a user-friendly purchasing process, fostering a loyal customer base eager to return for future purchases.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Gorgeous bag in really wonderful condition. Was rated as Excellent but the bag is basically like new; the hardware stickers were even still attached in some places. So happy with my purchase.
I purchased 2 Gucci bags. The condition of both exceeded their descriptions. So happy!
The site makes it easy to set filters to find what you are looking for in a timely manner.
Customer service is great and love a sale.
Love a sale, on the perfect handbag.
Love to buy an item on sale then get an extra percentage off that item.
Love how easy it is to shop for the items I want in the condition I want them to be.
Love that shopping is always easy and fast.
It's always simple to shop on the Fashionphile.
I love how Fashionphile allows me to filler my shopping needs. I also can put the items on Reserve.
Fashionphile makes it easy to shop for the items I'm looking for.
I love how I can shopping using the condition filter. Make shopping easier.
Multiple buyer from FP. Always a great experience, very seamless.
I was a bit nervous buying such an expensive item from a vendor I've never dealt with in the past, but I did my research and it was a great experience. The handbag was perfect and everything was intact. I even got it before Christmas, which I wasn't expecting. I received a phone call afterwards checking in on my satisfaction. I will definitely buy again!
Once I placed my order, it was delivered within a few days with complimentary shipping.
The item was received in new and perfect condition.
Easy to order, accurate description of items and reasonable delivery time.
It the description it states that there is an optional strap, the strap is missing
The Prada beach bag is in excellent condition and it was like new. Love it!
All items that I purchased arrived very quickly, safely and as described.
Great website, fast process and delivery.
Very happy with my purchase
Broad selection, Great Quality, Always Exactly As Described...sometimes even better. What more can I say? The reserve plan is also an attractive, flexible payment option. Delivery was fast and easy. Will be back again soon!
Easy to Locate items. Easy to understand the descriptions and item condition. Love the reserve option..
Quick and easy purchasing process. The product images were very accurate to how the bag looks and the price was very reasonable for the high quality of a used bag.
Fast shipping. Ordered exceeded what I wanted. Would purchase again
I would highly recommend FASHIONPHILE! I have had a truly wonderful experience. I found a beautiful item that arrived quickly and was carefully packaged (along with some wonderful and unexpected little treats!). The shipping was super fast and the item was even better than described.
So easy! The site is easy to navigate. The quality of the bag exceeded my expectations
Professional and the buy-back option is fantastic!
Customer Service Personal shopping a masterclass. Jeffrey is every customer's dream CS. Thank you, Jeffrey
Awesome as always, delivery coming from NYC, outstanding!
Love my new bag! Bag came as described and the few minor flaws were accurately described and photographed
Fashionphile accepted my return of a gift promptly and easily. I ordered another item and it was shipped quickly and the purse is beautiful and in perfect condition. Can't wait to shop with you again!
Love that I was able to use the layaway option to purchase this bag as my birthday gift to myself. Thank you!
Answer: Hey! Sometimes the date code is deep in the item, and hard to photograph. Please reach out to our Personal Shoppers, they can help you find the date code https://www.fashionphile.com/personal-shoppers
Answer: Hey! Sometimes the date code is deep in the item, and hard to photograph. Please reach out to our Personal Shoppers, they can help you find the date code https://www.fashionphile.com/personal-shoppers
Answer: Everything we sell is technically "preowned" but we have thousands of items in like-new condition! Simply filter by condition > "new"
Answer: Hey Julien! We buy our products from people like you. We give you a fast and generous upfront payment so you can spend it on what you really want. FASHIONPHILE provides you with quick, safe, and simple methods to unlock the investment that is currently sitting in your closet. You are paid once your item has arrived it is authenticated (no waiting for consignment). After it is authenticated, it is listed for sale on our site! Happy shopping & selling.
Answer: At FASHIONPHILE, we invest heavily in people, R&D, technology, and tools to continuously create the future of ultra-luxury authentication. FASHIONPHILE's Authentication department is a team of the top ultra-luxury authentication experts from around the globe, each of which, regardless of prior experience, undergoes rigorous training and testing through our proprietary program, FASHIONPHILE University. FASHIONPHILE has four tiers of Authenticators – all of whom begin their time as Apprentices under Senior Authenticators and must undergo a minimum of 5,200 hours to graduate to the next tier and be able to authenticate just seven brands on their own. Training is both hands-on and technology-oriented, with FASHIONPHILE's "Graveyard" of collected counterfeits dissected and analyzed in FASHIONPHILE University for a deeper, science-based understanding. Before any item is posted to the FASHIONPHILE website or sold through one of our Showrooms, it is checked by two highly qualified authenticators specializing in specific brand names. Our experts have been thoroughly educated in detecting "fakes". Whether it is a handbag or an accessory item, the authentication of every piece is reviewed and inspected to ensure that its details meet with the manufacturer's established standards of quality in: stamping, stitching, hardware, authenticity stamps, date codes, serial number (where applicable), materials and craftsmanship.
Answer: At FASHIONPHILE, we invest heavily in people, R&D, technology, and tools to continuously create the future of ultra-luxury authentication. FASHIONPHILE's Authentication department is a team of the top ultra-luxury authentication experts from around the globe, each of which, regardless of prior experience, undergoes rigorous training and testing through our proprietary program, FASHIONPHILE University. FASHIONPHILE has four tiers of Authenticators – all of whom begin their time as Apprentices under Senior Authenticators and must undergo a minimum of 5,200 hours to graduate to the next tier and be able to authenticate just seven brands on their own. Training is both hands-on and technology-oriented, with FASHIONPHILE's "Graveyard" of collected counterfeits dissected and analyzed in FASHIONPHILE University for a deeper, science-based understanding. Before any item is posted to the FASHIONPHILE website or sold through one of our Showrooms, it is checked by two highly qualified authenticators specializing in specific brand names. Our experts have been thoroughly educated in detecting "fakes". Whether it is a handbag or an accessory item, the authentication of every piece is reviewed and inspected to ensure that its details meet with the manufacturer's established standards of quality in: stamping, stitching, hardware, authenticity stamps, date codes, serial number (where applicable), materials and craftsmanship. We have a 100% authentic guarantee.
Answer: Shipping time is estimated at checkout. Please go through checkout, and see the time estimate in the shipping section.
Answer: Hey Debra, At FASHIONPHILE, we understand the importance of trust. Shopping for pre-owned luxury items isn't easy. The reselling industry is plagued by sellers of counterfeit luxury handbags, so it is essential that our experts are skilled in the art of authentication. - Before any item is posted to the FASHIONPHILE website or sold through our boutiques, it is checked by two highly qualified authenticators specializing in specific brand names. - Our experts have been thoroughly educated in detecting "fakes". - Whether it is a handbag or an accessory item, the authentication of every piece is reviewed and inspected to ensure that its details meet with the manufacturer's established standards of quality in: stamping, stitching, hardware, authenticity stamps, date codes, serial number (where applicable), materials and craftsmanship. We stand by our authenticators and the authenticity of each item we sell and we offer a lifetime return policy should any item we sell proves to be non-authentic.
Answer: Check out our Designer Directory for a full view of what brands we carry, and what items we take from each brand! https://www.fashionphile.com/designer-directory

