Check out our latest communities fighting
AI scams on Reddit and Facebook

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
FASHIONPHILE is a leader in pre-owned luxury, we BUY and SELL ultra-luxury accessories. We offer the largest selection of the world’s most coveted designers, including rare, vintage, and limited edition items.
We want to buy your luxury pieces and are committed to providing you with the highest payout value. FASHIONPHILE provides you with quick, safe, and simple methods to unlock the investment that is currently sitting in your closet.
Fashionphile enjoys a strong reputation for offering high-quality, authentic luxury items that often exceed customer expectations regarding condition and accuracy of descriptions. Customers appreciate the detailed product listings, fast shipping, and reliable service, which contribute to a positive shopping experience. However, some concerns have been raised regarding inconsistencies in product descriptions and occasional shipping delays, particularly related to carrier issues. Overall, the company demonstrates a commitment to customer satisfaction with responsive service and a user-friendly purchasing process, fostering a loyal customer base eager to return for future purchases.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I am a first-time user of Fashionphile and I must say, I was nervous. A very trustworthy friend of mine introduced me to the company and insisted that I consider purchasing my future luxury items from here. I ordered the most gorgeous, dainty Christian Louboutin Satin Loubgirl 100 Sandals in PINK! The condition stated they were 'excellent' and THEY WERE JUST THAT! I am in love with the shoes, the color and must importantly, the quality + condition.
Signed,
A Forever Customer
This was my first time shopping with Fashionphile, after a friend suggested it to me. The bag was exactly as described and looks brand new, which it was listed as excellent with hardware scuffs/scratches. The scratches aren't even noticeable, but I appreciate the Fashionphile even lists the smallest of imperfections. I can tell this company doesn't try to make a bag sound better than it is or underplay the condition of the bag. The pricing was extremely fair and I will definitely be shopping here again. Can't recommend enough! Only cons: it did say the bag came with a dust bag, but didn't specify what type. I assumed the dust bag would be a Celine, but it was a fashionphile bag. That's no big deal, but website description might want to clarify. Thanks for everything!
This is my 4th purchase here and all the bags were all in great condition!
Good! Easy to shop, super easy to get quotes and sell also!
Ordered my bag, it was in excellent condition and it got here pretty fast. I love it! I have wanted this bag for a very long time. Thank you!
My bag is literally perfect! I heard about fashionphile from a friend and I'm glad that I decided to purchase with them. The bag is exactly how they described it and came in a lot quicker than expected. I will most definitely be purchasing with them again! (:
Fashionphile makes buying gifts to make people smile, effortless!
A great place to get used items in great conditions for a fraction of the cost. The best part is you can find that limited, one of a kind deal if you know what to look for. Love tFASHIONPHILE!
It was a top tier shopping experience from beginning to the end.
Item was just as described, shipped quickly, very happy with my purchase
The purses I purchased was in excellent condition. I am very happy with my purchase.
I've purchased over 50 bags from Fashionphile since 2019. Overall it's a great experience. I will say that the bag rating has changed slightly. What used to be rated very good is now rated excellent. So that's a difference. But I do trust that all items will be authentic-which is important to me.
Great service for years. I have bought more than 25 bags :)
We were unable to locate this particular Chanel purse anywhere else.
I'm super impressed with how efficient the Fashionphile teams are — from friendly chat support when I had questions to quick processing when I sent my items in. I purchased a Chanel bag and am very pleased with it.
Shopping on Fashionphile was a great experience for me. I wanted to see better images of the product. I called the location the product was located( NY) and was connected to Ty. Not only did he answer my questions, he sent me many photos so I could feel confident in my purchase. When I received my order, it was better in person. It was given and excellent rating, but once I received it, I thought it was better. I am totally happy with my purchase and I will certainly shop with Fashionphile again. I'm one happy customer.
Great experience for my first time purchasing. Love the bag and it was in perfect condition. Very quick shipping too!
I love that the box only had the company logo and name in the inside. My bag was wrapped perfectly inside the box with a super cute calendar. I absolutely love my bag! I will definitely make another purchase.
Folks were very knowledgeable and professional. Sent me accurate photos of the watch. A couple of small glitches such as my order being cancelled for reasons I still don't understand. Upon calling to understand what happened, the order was re submitted, and paid for next day delivery. I got it a week later due to a snow storm delay (no fault of Fashionfile, or UPS). Watch is beautiful... thank you Fashionphile!
I love my purchase! I have been looking for this bag for a very long time!
Answer: Hey! Sometimes the date code is deep in the item, and hard to photograph. Please reach out to our Personal Shoppers, they can help you find the date code https://www.fashionphile.com/personal-shoppers
Answer: Hey! Sometimes the date code is deep in the item, and hard to photograph. Please reach out to our Personal Shoppers, they can help you find the date code https://www.fashionphile.com/personal-shoppers
Answer: Everything we sell is technically "preowned" but we have thousands of items in like-new condition! Simply filter by condition > "new"
Answer: Hey Julien! We buy our products from people like you. We give you a fast and generous upfront payment so you can spend it on what you really want. FASHIONPHILE provides you with quick, safe, and simple methods to unlock the investment that is currently sitting in your closet. You are paid once your item has arrived it is authenticated (no waiting for consignment). After it is authenticated, it is listed for sale on our site! Happy shopping & selling.
Answer: At FASHIONPHILE, we invest heavily in people, R&D, technology, and tools to continuously create the future of ultra-luxury authentication. FASHIONPHILE's Authentication department is a team of the top ultra-luxury authentication experts from around the globe, each of which, regardless of prior experience, undergoes rigorous training and testing through our proprietary program, FASHIONPHILE University. FASHIONPHILE has four tiers of Authenticators – all of whom begin their time as Apprentices under Senior Authenticators and must undergo a minimum of 5,200 hours to graduate to the next tier and be able to authenticate just seven brands on their own. Training is both hands-on and technology-oriented, with FASHIONPHILE's "Graveyard" of collected counterfeits dissected and analyzed in FASHIONPHILE University for a deeper, science-based understanding. Before any item is posted to the FASHIONPHILE website or sold through one of our Showrooms, it is checked by two highly qualified authenticators specializing in specific brand names. Our experts have been thoroughly educated in detecting "fakes". Whether it is a handbag or an accessory item, the authentication of every piece is reviewed and inspected to ensure that its details meet with the manufacturer's established standards of quality in: stamping, stitching, hardware, authenticity stamps, date codes, serial number (where applicable), materials and craftsmanship.
Answer: At FASHIONPHILE, we invest heavily in people, R&D, technology, and tools to continuously create the future of ultra-luxury authentication. FASHIONPHILE's Authentication department is a team of the top ultra-luxury authentication experts from around the globe, each of which, regardless of prior experience, undergoes rigorous training and testing through our proprietary program, FASHIONPHILE University. FASHIONPHILE has four tiers of Authenticators – all of whom begin their time as Apprentices under Senior Authenticators and must undergo a minimum of 5,200 hours to graduate to the next tier and be able to authenticate just seven brands on their own. Training is both hands-on and technology-oriented, with FASHIONPHILE's "Graveyard" of collected counterfeits dissected and analyzed in FASHIONPHILE University for a deeper, science-based understanding. Before any item is posted to the FASHIONPHILE website or sold through one of our Showrooms, it is checked by two highly qualified authenticators specializing in specific brand names. Our experts have been thoroughly educated in detecting "fakes". Whether it is a handbag or an accessory item, the authentication of every piece is reviewed and inspected to ensure that its details meet with the manufacturer's established standards of quality in: stamping, stitching, hardware, authenticity stamps, date codes, serial number (where applicable), materials and craftsmanship. We have a 100% authentic guarantee.
Answer: Shipping time is estimated at checkout. Please go through checkout, and see the time estimate in the shipping section.
Answer: Hey Debra, At FASHIONPHILE, we understand the importance of trust. Shopping for pre-owned luxury items isn't easy. The reselling industry is plagued by sellers of counterfeit luxury handbags, so it is essential that our experts are skilled in the art of authentication. - Before any item is posted to the FASHIONPHILE website or sold through our boutiques, it is checked by two highly qualified authenticators specializing in specific brand names. - Our experts have been thoroughly educated in detecting "fakes". - Whether it is a handbag or an accessory item, the authentication of every piece is reviewed and inspected to ensure that its details meet with the manufacturer's established standards of quality in: stamping, stitching, hardware, authenticity stamps, date codes, serial number (where applicable), materials and craftsmanship. We stand by our authenticators and the authenticity of each item we sell and we offer a lifetime return policy should any item we sell proves to be non-authentic.
Answer: Check out our Designer Directory for a full view of what brands we carry, and what items we take from each brand! https://www.fashionphile.com/designer-directory

