Check out our latest communities fighting
AI scams on Reddit and Facebook

SmartCustomer Website Reviews and Complaints
business logo of FASHIONPHILE

FASHIONPHILE

4.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

FASHIONPHILE is a leader in pre-owned luxury, we BUY and SELL ultra-luxury accessories. We offer the largest selection of the world’s most coveted designers, including rare, vintage, and limited edition items.

We want to buy your luxury pieces and are committed to providing you with the highest payout value. FASHIONPHILE provides you with quick, safe, and simple methods to unlock the investment that is currently sitting in your closet.


fashionphile.com
Founded in 1999
Carlsbad, CA, United States
+93
See all photos
How would you rate FASHIONPHILE?
grey stargrey stargrey stargrey stargrey star

FASHIONPHILE Reviews Summary

Fashionphile enjoys a strong reputation for offering high-quality, authentic luxury items that often exceed customer expectations regarding condition and accuracy of descriptions. Customers appreciate the detailed product listings, fast shipping, and reliable service, which contribute to a positive shopping experience. However, some concerns have been raised regarding inconsistencies in product descriptions and occasional shipping delays, particularly related to carrier issues. Overall, the company demonstrates a commitment to customer satisfaction with responsive service and a user-friendly purchasing process, fostering a loyal customer base eager to return for future purchases.

This summary is generated by AI, based on text from customer reviews

This company does not typically respond to reviews

Instant Feedback

41,329 reviews

We monitor reviews for authenticity

Georgia
1 review
0 helpful votes
Follow LaSha N.
Unfollow LaSha N.
Share Review
Report Review

What I ordered vs what I received
January 31, 2024

I am a first-time user of Fashionphile and I must say, I was nervous. A very trustworthy friend of mine introduced me to the company and insisted that I consider purchasing my future luxury items from here. I ordered the most gorgeous, dainty Christian Louboutin Satin Loubgirl 100 Sandals in PINK! The condition stated they were 'excellent' and THEY WERE JUST THAT! I am in love with the shoes, the color and must importantly, the quality + condition.

Signed,
A Forever Customer

Date of experience: January 31, 2024
Texas
1 review
0 helpful votes
Follow Tiffany O.
Unfollow Tiffany O.
Share Review
Report Review

AMAZING BAG LOOKS BRAND NEW
January 31, 2024

This was my first time shopping with Fashionphile, after a friend suggested it to me. The bag was exactly as described and looks brand new, which it was listed as excellent with hardware scuffs/scratches. The scratches aren't even noticeable, but I appreciate the Fashionphile even lists the smallest of imperfections. I can tell this company doesn't try to make a bag sound better than it is or underplay the condition of the bag. The pricing was extremely fair and I will definitely be shopping here again. Can't recommend enough! Only cons: it did say the bag came with a dust bag, but didn't specify what type. I assumed the dust bag would be a Celine, but it was a fashionphile bag. That's no big deal, but website description might want to clarify. Thanks for everything!

Date of experience: January 31, 2024
California
1 review
0 helpful votes
Follow Nanette O.
Unfollow Nanette O.
Share Review
Report Review

This is my 4th purchase here and all the bags were all in great condition!

Date of experience: January 31, 2024
North Dakota
1 review
0 helpful votes
Follow Tiffany T.
Unfollow Tiffany T.
Share Review
Report Review

Love 💕
January 31, 2024

Good! Easy to shop, super easy to get quotes and sell also!

Date of experience: January 30, 2024
Washington
1 review
0 helpful votes
Follow Lisa Q.
Unfollow Lisa Q.
Share Review
Report Review

It's perfect!
January 31, 2024

Ordered my bag, it was in excellent condition and it got here pretty fast. I love it! I have wanted this bag for a very long time. Thank you!

Date of experience: January 30, 2024
New Jersey
1 review
0 helpful votes
Follow Jor T.
Unfollow Jor T.
Share Review
Report Review

So happy with my purchase!
January 30, 2024

My bag is literally perfect! I heard about fashionphile from a friend and I'm glad that I decided to purchase with them. The bag is exactly how they described it and came in a lot quicker than expected. I will most definitely be purchasing with them again! (:

Date of experience: January 30, 2024
Pennsylvania
1 review
0 helpful votes
Follow Erik W.
Unfollow Erik W.
Share Review
Report Review

Smooth Process, start to finish!
January 30, 2024

Fashionphile makes buying gifts to make people smile, effortless!

Date of experience: January 30, 2024
Texas
1 review
0 helpful votes
Follow Barbara A.
Unfollow Barbara A.
Share Review
Report Review

One of a kind
January 29, 2024

A great place to get used items in great conditions for a fraction of the cost. The best part is you can find that limited, one of a kind deal if you know what to look for. Love tFASHIONPHILE!

Date of experience: January 29, 2024
California
1 review
0 helpful votes
Follow Wanda Q.
Unfollow Wanda Q.
Share Review
Report Review

Satisfied Customer!
January 29, 2024

It was a top tier shopping experience from beginning to the end.

Date of experience: January 29, 2024
Colorado
1 review
0 helpful votes
Follow New L.
Unfollow New L.
Share Review
Report Review

Item was just as described, shipped quickly, very happy with my purchase

Date of experience: January 27, 2024
Florida
1 review
0 helpful votes
Follow Judy L.
Unfollow Judy L.
Share Review
Report Review

Great experience.
January 27, 2024

The purses I purchased was in excellent condition. I am very happy with my purchase.

Date of experience: January 27, 2024
Texas
1 review
0 helpful votes
Follow Kristi C.
Unfollow Kristi C.
Share Review
Report Review

Great Experience Overall
January 27, 2024
Updated review

I've purchased over 50 bags from Fashionphile since 2019. Overall it's a great experience. I will say that the bag rating has changed slightly. What used to be rated very good is now rated excellent. So that's a difference. But I do trust that all items will be authentic-which is important to me.

Date of experience: January 27, 2024

Great service for years
December 20, 2022
Previous review

Great service for years. I have bought more than 25 bags :)

Date of experience: December 20, 2022
New Jersey
1 review
0 helpful votes
Follow Darren F.
Unfollow Darren F.
Share Review
Report Review

Awesome service
January 27, 2024

We were unable to locate this particular Chanel purse anywhere else.

Date of experience: January 27, 2024
Colorado
1 review
0 helpful votes
Follow Lee P.
Unfollow Lee P.
Share Review
Report Review

I'm super impressed with how efficient the Fashionphile teams are — from friendly chat support when I had questions to quick processing when I sent my items in. I purchased a Chanel bag and am very pleased with it.

Date of experience: January 26, 2024
Illinois
1 review
0 helpful votes
Follow Kimmie X.
Unfollow Kimmie X.
Share Review
Report Review

Better in person!
January 26, 2024

Shopping on Fashionphile was a great experience for me. I wanted to see better images of the product. I called the location the product was located( NY) and was connected to Ty. Not only did he answer my questions, he sent me many photos so I could feel confident in my purchase. When I received my order, it was better in person. It was given and excellent rating, but once I received it, I thought it was better. I am totally happy with my purchase and I will certainly shop with Fashionphile again. I'm one happy customer.

Date of experience: January 26, 2024
New Jersey
1 review
0 helpful votes
Follow New M.
Unfollow New M.
Share Review
Report Review

Excellent Quality
January 26, 2024

My bag is beautiful and was delivered by the delivery date

Date of experience: January 26, 2024
Connecticut
1 review
0 helpful votes
Follow Heather Z.
Unfollow Heather Z.
Share Review
Report Review

Love it
January 26, 2024

Great experience for my first time purchasing. Love the bag and it was in perfect condition. Very quick shipping too!

Date of experience: January 26, 2024
Indiana
1 review
0 helpful votes
Follow Renee K.
Unfollow Renee K.
Share Review
Report Review

First Time Customer
January 26, 2024

I love that the box only had the company logo and name in the inside. My bag was wrapped perfectly inside the box with a super cute calendar. I absolutely love my bag! I will definitely make another purchase.

Date of experience: January 26, 2024
Florida
1 review
0 helpful votes
Follow Mick K.
Unfollow Mick K.
Share Review
Report Review

Folks were very knowledgeable and professional. Sent me accurate photos of the watch. A couple of small glitches such as my order being cancelled for reasons I still don't understand. Upon calling to understand what happened, the order was re submitted, and paid for next day delivery. I got it a week later due to a snow storm delay (no fault of Fashionfile, or UPS). Watch is beautiful... thank you Fashionphile!

Date of experience: January 25, 2024
California
1 review
0 helpful votes
Follow Mel D.
Unfollow Mel D.
Share Review
Report Review

Stressa GM bag, LV
January 26, 2024

I love my purchase! I have been looking for this bag for a very long time!

Date of experience: January 25, 2024