Check out our latest communities fighting
AI scams on Reddit and Facebook

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
FASHIONPHILE is a leader in pre-owned luxury, we BUY and SELL ultra-luxury accessories. We offer the largest selection of the world’s most coveted designers, including rare, vintage, and limited edition items.
We want to buy your luxury pieces and are committed to providing you with the highest payout value. FASHIONPHILE provides you with quick, safe, and simple methods to unlock the investment that is currently sitting in your closet.
Fashionphile enjoys a strong reputation for offering high-quality, authentic luxury items that often exceed customer expectations regarding condition and accuracy of descriptions. Customers appreciate the detailed product listings, fast shipping, and reliable service, which contribute to a positive shopping experience. However, some concerns have been raised regarding inconsistencies in product descriptions and occasional shipping delays, particularly related to carrier issues. Overall, the company demonstrates a commitment to customer satisfaction with responsive service and a user-friendly purchasing process, fostering a loyal customer base eager to return for future purchases.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Almost all the bags i received have a specific odor that is always distinct and same as a perfume or cologne…
First I thought it was from a client that sells the bags to fashionphile but now I think is some employee working for fashionphile that store or manage the good often and just trasfering the odor on the bags because is always same odor … I really hope they can figure it out and fix the issue
Slow website and the app sometimes doesn't work properly
Everything looked as described. Happy with the experience. I purchased a vintage Tiffany bow necklace. My only annoyance was that it came in a tiffany box with the pouch, which was nice but the box had an fairly ugly sticker on it with a barcode and the company name. It was tricky getting that sticker off without damaging the box, which, as many known is part of the fun of opening a tiffany gift. Recommend putting that stick on the inside bottom of the box if it is considered necessary to include.
The bag is beautiful and in excellent condition like described
I only wish it had included the Goyard dust bag
Fashionphile was a wonderful resource for me to confidently purchase a dream designer bag at an affordable price! I had a great shopping and purchase experience, and I am so pleased with my decision!
Bag is amazing in every way! Just perfect. Fast shipping and exactly as described
As described quick shipping 10/10! Love the bag and trusted authentic seller
I have been looking for this specific item in good condition for a bit and was so happy to see it pop up on Fashionphile. The bag is exactly as pictured and came with everything as stated. Very happy with my purchase!
Love it better than the rest of the preloved sites, the items are properly authenticated and the prices and quality are great
I had a wonderful experience purchasing my first Chanel double flap bag. I worked with Janet from Austin and my experience was absolutely fantastic! She is so wonderful! She went above and beyond!
I ordered first time from Fasionphile. The check out was very easy.
I was surprised the bag was labeled very good! It has so many flaws like all corners even the flap corners have scuffs on the leather, also a huge dent on the bottom of the bag.
I ordered my LV bum bag and it looks brand new plus it came in the LV box and bag. When it came to my house they had me sign for it which I appreciated. 10/10 experiance.
No issues with the exception that it took 6 days to arrive after shipping which is cutting it close with the 15 day refund/ return policy. I almost didn't purchase.
Purse is too small to fit my phone due to the heart shape.
Would like more details in the description, that describes what will fit in purse
Takes a lot of time to go through all the pages of handbags available
I bought a bag on Fashionphile as a gift for my wife, and it was in wonderful condition, but unfortunately the size was incorrectly listed, and so I had to return it. While Fashionphile offered me a refund, I asked if they would honor the price (I had been offered a discount) on another listing that was the correct size. They agreed to this and did a wonderful job making the process fully transparent and seamless. And the new bag is here and looks even better. Thank you so much!
I would be nice to have an option for either leaving packages with a signature option.
The Fendi bag I ordered is exactly as described but actually looks brand new to me so even better. It took over a week to get it but it was worth the wait, and really not a big deal...I will definitely be ordering again from here I already have a few new bags in my cart!
Shopping was essentially easy, once product was received it was not exactly what I expected. Returning item as we speak. However, have bought many items from Fashionphile in the past and highly recommend the retail site
It came promptly, and in the conditions described.
My experience was positive, easy to manage my payments, shipping on time,, and product in excellent conditions as described
Was an easy experience, no guesswork and item looked just like picture and as worded in the description.
Answer: Hey! Sometimes the date code is deep in the item, and hard to photograph. Please reach out to our Personal Shoppers, they can help you find the date code https://www.fashionphile.com/personal-shoppers
Answer: Hey! Sometimes the date code is deep in the item, and hard to photograph. Please reach out to our Personal Shoppers, they can help you find the date code https://www.fashionphile.com/personal-shoppers
Answer: Everything we sell is technically "preowned" but we have thousands of items in like-new condition! Simply filter by condition > "new"
Answer: Hey Julien! We buy our products from people like you. We give you a fast and generous upfront payment so you can spend it on what you really want. FASHIONPHILE provides you with quick, safe, and simple methods to unlock the investment that is currently sitting in your closet. You are paid once your item has arrived it is authenticated (no waiting for consignment). After it is authenticated, it is listed for sale on our site! Happy shopping & selling.
Answer: At FASHIONPHILE, we invest heavily in people, R&D, technology, and tools to continuously create the future of ultra-luxury authentication. FASHIONPHILE's Authentication department is a team of the top ultra-luxury authentication experts from around the globe, each of which, regardless of prior experience, undergoes rigorous training and testing through our proprietary program, FASHIONPHILE University. FASHIONPHILE has four tiers of Authenticators – all of whom begin their time as Apprentices under Senior Authenticators and must undergo a minimum of 5,200 hours to graduate to the next tier and be able to authenticate just seven brands on their own. Training is both hands-on and technology-oriented, with FASHIONPHILE's "Graveyard" of collected counterfeits dissected and analyzed in FASHIONPHILE University for a deeper, science-based understanding. Before any item is posted to the FASHIONPHILE website or sold through one of our Showrooms, it is checked by two highly qualified authenticators specializing in specific brand names. Our experts have been thoroughly educated in detecting "fakes". Whether it is a handbag or an accessory item, the authentication of every piece is reviewed and inspected to ensure that its details meet with the manufacturer's established standards of quality in: stamping, stitching, hardware, authenticity stamps, date codes, serial number (where applicable), materials and craftsmanship.
Answer: At FASHIONPHILE, we invest heavily in people, R&D, technology, and tools to continuously create the future of ultra-luxury authentication. FASHIONPHILE's Authentication department is a team of the top ultra-luxury authentication experts from around the globe, each of which, regardless of prior experience, undergoes rigorous training and testing through our proprietary program, FASHIONPHILE University. FASHIONPHILE has four tiers of Authenticators – all of whom begin their time as Apprentices under Senior Authenticators and must undergo a minimum of 5,200 hours to graduate to the next tier and be able to authenticate just seven brands on their own. Training is both hands-on and technology-oriented, with FASHIONPHILE's "Graveyard" of collected counterfeits dissected and analyzed in FASHIONPHILE University for a deeper, science-based understanding. Before any item is posted to the FASHIONPHILE website or sold through one of our Showrooms, it is checked by two highly qualified authenticators specializing in specific brand names. Our experts have been thoroughly educated in detecting "fakes". Whether it is a handbag or an accessory item, the authentication of every piece is reviewed and inspected to ensure that its details meet with the manufacturer's established standards of quality in: stamping, stitching, hardware, authenticity stamps, date codes, serial number (where applicable), materials and craftsmanship. We have a 100% authentic guarantee.
Answer: Shipping time is estimated at checkout. Please go through checkout, and see the time estimate in the shipping section.
Answer: Hey Debra, At FASHIONPHILE, we understand the importance of trust. Shopping for pre-owned luxury items isn't easy. The reselling industry is plagued by sellers of counterfeit luxury handbags, so it is essential that our experts are skilled in the art of authentication. - Before any item is posted to the FASHIONPHILE website or sold through our boutiques, it is checked by two highly qualified authenticators specializing in specific brand names. - Our experts have been thoroughly educated in detecting "fakes". - Whether it is a handbag or an accessory item, the authentication of every piece is reviewed and inspected to ensure that its details meet with the manufacturer's established standards of quality in: stamping, stitching, hardware, authenticity stamps, date codes, serial number (where applicable), materials and craftsmanship. We stand by our authenticators and the authenticity of each item we sell and we offer a lifetime return policy should any item we sell proves to be non-authentic.
Answer: Check out our Designer Directory for a full view of what brands we carry, and what items we take from each brand! https://www.fashionphile.com/designer-directory

