Check out our latest communities fighting
AI scams on Reddit and Facebook

SmartCustomer Website Reviews and Complaints
business logo of FASHIONPHILE

FASHIONPHILE

4.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

FASHIONPHILE is a leader in pre-owned luxury, we BUY and SELL ultra-luxury accessories. We offer the largest selection of the world’s most coveted designers, including rare, vintage, and limited edition items.

We want to buy your luxury pieces and are committed to providing you with the highest payout value. FASHIONPHILE provides you with quick, safe, and simple methods to unlock the investment that is currently sitting in your closet.


fashionphile.com
Founded in 1999
Carlsbad, CA, United States
+93
See all photos
How would you rate FASHIONPHILE?
grey stargrey stargrey stargrey stargrey star

FASHIONPHILE Reviews Summary

Fashionphile enjoys a strong reputation for offering high-quality, authentic luxury items that often exceed customer expectations regarding condition and accuracy of descriptions. Customers appreciate the detailed product listings, fast shipping, and reliable service, which contribute to a positive shopping experience. However, some concerns have been raised regarding inconsistencies in product descriptions and occasional shipping delays, particularly related to carrier issues. Overall, the company demonstrates a commitment to customer satisfaction with responsive service and a user-friendly purchasing process, fostering a loyal customer base eager to return for future purchases.

This summary is generated by AI, based on text from customer reviews

This company does not typically respond to reviews

Instant Feedback

41,329 reviews

We monitor reviews for authenticity

Massachusetts
1 review
0 helpful votes
Follow Mina J.
Unfollow Mina J.
Share Review
Report Review

Wasn't what I expected
April 10, 2024

I always have a great experience when ordering from fashionphile it's just this particular order the glasses were a lot smaller then what I expected

Date of experience: March 31, 2024
Alabama
1 review
0 helpful votes
Follow Shawna P.
Unfollow Shawna P.
Share Review
Report Review

Louis Vuitton Multicolore Speedy
April 10, 2024

One of my unicorn bags. Great condition, item description was spot on. Love FASHIONPHILE & will definitely shop for all my preloved bags here. Shipping fast.

Date of experience: March 30, 2024
Texas
1 review
0 helpful votes
Follow Melinda S.
Unfollow Melinda S.
Share Review
Report Review

Poorly Packed Parcel
April 10, 2024

My recent order from Fashionphile arrived in a disappointing state. The package had been opened and clumsily retaped, with the item carelessly tossed into a box too large for it. It was evident that whoever packed it lacked attention to detail. I've ordered multiple items from Fashionphile with exceptional care put in to the packaging, so the way this items arrived is by far subpar.

Date of experience: March 30, 2024
Texas
1 review
0 helpful votes
Follow Thomas X.
Unfollow Thomas X.
Share Review
Report Review

As advertised
April 9, 2024

Pretty happy with purchasing experience overall, shipped out and arrived quick and got exactly what I ordered as described.

Date of experience: March 30, 2024
Nevada
2 reviews
0 helpful votes
Follow Kim S.
Unfollow Kim S.
Share Review
Report Review

No Longer a Fan
April 9, 2024
Updated review

I haven't ordered for a few years. It used to be free return but now there's a charge and the price is not so much of a deal like it used to be.

Date of experience: March 30, 2024

I love Fashionphile
April 5, 2022
Previous review

I love Fashionphile

Date of experience: April 5, 2022
Singapore
1 review
0 helpful votes
Follow Nissi H.
Unfollow Nissi H.
Share Review
Report Review

First Time!
April 9, 2024

The interface of the website is easy to navigate and all the photos/pictures of the bags were very detailed. As I lived overseas, I opted for UPS international shipping and the shipping fees were very affordable. A lot of effort has gone into the packaging as well, because I received my bag in a huge box that was properly cushioned on the inside and tightly secured on the outside with pilfer proof tape.

Date of experience: March 30, 2024
California
1 review
0 helpful votes
Follow Jill L.
Unfollow Jill L.
Share Review
Report Review

Great Experience w/ Purchase
April 9, 2024

I found my item online, purchased it, and it was received exactly how it was described.

Date of experience: March 29, 2024
Tennessee
1 review
0 helpful votes
Follow Rosanna F.
Unfollow Rosanna F.
Share Review
Report Review

Amazing Experience
April 9, 2024

The delivery was fast, well packaging. The item was in excellent condition. I love it.

Date of experience: March 29, 2024
California
1 review
0 helpful votes
Follow Meg S.
Unfollow Meg S.
Share Review
Report Review

Would not purchase again
April 9, 2024

The item received was NOT as described. The corners were in poor condition

Date of experience: March 29, 2024
Alaska
1 review
0 helpful votes
Follow Celestial D.
Unfollow Celestial D.
Share Review
Report Review

Absolutely Perfect
April 8, 2024

My shoes and bag were in pristine condition. Packed extremely well I love this site

Date of experience: March 29, 2024
Nevada
1 review
0 helpful votes
Follow Joseph L.
Unfollow Joseph L.
Share Review
Report Review

Quick and efficent order
April 8, 2024

Ease of use on the website. Quick and efficient service.

Date of experience: March 29, 2024
Missouri
1 review
0 helpful votes
Follow Patti P.
Unfollow Patti P.
Share Review
Report Review

Great experience!
April 8, 2024

I found my item easily, purchased it, and it arrived on the date expected. The item was in the condition as described. You cannot ask for better than that.

Date of experience: March 29, 2024
Macao
1 review
0 helpful votes
Follow New J.
Unfollow New J.
Share Review
Report Review

Great deal on used luxury handbag
April 8, 2024

Easy to shop for, fast shipping, and a good deal on a Louis Vuitton handbag!

Date of experience: March 29, 2024
California
4 reviews
0 helpful votes
Follow Leigh B.
Unfollow Leigh B.
Share Review
Report Review

A friend of mine had this bag. I was obsessed with it! Looked everywhere and finally found it on your site.

Date of experience: March 29, 2024
Missouri
1 review
0 helpful votes
Follow Melissa N.
Unfollow Melissa N.
Share Review
Report Review

Absolutely Perfect
April 8, 2024

I received my bag in wonderful condition. Packaged perfectly and any of the "flaws" described in the listing are pretty much invisible when staring at the bag. I am beyond thrilled with the entire process.

Date of experience: March 29, 2024
Arizona
1 review
0 helpful votes
Follow dallas P.
Unfollow dallas P.
Share Review
Report Review

LV bag I ordered
April 8, 2024

Beautiful bag for my mom, it was better than expected and showed up on time. Great transaction

Date of experience: March 29, 2024
California
1 review
0 helpful votes
Follow Yong A.
Unfollow Yong A.
Share Review
Report Review

Worked out great!
April 8, 2024

Paid. Shipped. Delivered. Fast. No issues.
Thanks.

Date of experience: March 29, 2024
California
1 review
0 helpful votes
Follow Jovanka s.
Unfollow Jovanka s.
Share Review
Report Review

Always always always read the item description and especially the "comes with" section! Once, I bought an item without reading and just relying on the pictures, (I guess the staff was too lazy to take different pictures, and was re-using the same pictures of the same items). The pictures of the item I bought clearly showed the luggage tag, but the "comes with" section didn't say anything. So I tried to contact customer service but it was like emailing a "wall"… leant my lesson! :(

Date of experience: March 28, 2024
Virginia
1 review
0 helpful votes
Follow C Y.
Unfollow C Y.
Share Review
Report Review

Gorgeous Shoes
April 8, 2024

Fantastic from start to finish! My shoes were even more beautiful than described.

Date of experience: March 28, 2024
Canada
1 review
0 helpful votes
Follow Emily X.
Unfollow Emily X.
Share Review
Report Review

Great service
April 8, 2024
Updated review

I have shopped with them many times. Their Client Services are great and so are their Personal Shoppers. The only aspect I dislike is that they only use UPS for shipping. UPS is the most troublesome for international shipping.

Date of experience: March 28, 2024

Very easy to use website
December 28, 2021
Previous review

Very easy to use website

Date of experience: December 28, 2021