Check out our latest communities fighting
AI scams on Reddit and Facebook

SmartCustomer Website Reviews and Complaints
business logo of FASHIONPHILE

FASHIONPHILE

4.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

FASHIONPHILE is a leader in pre-owned luxury, we BUY and SELL ultra-luxury accessories. We offer the largest selection of the world’s most coveted designers, including rare, vintage, and limited edition items.

We want to buy your luxury pieces and are committed to providing you with the highest payout value. FASHIONPHILE provides you with quick, safe, and simple methods to unlock the investment that is currently sitting in your closet.


fashionphile.com
Founded in 1999
Carlsbad, CA, United States
+93
See all photos
How would you rate FASHIONPHILE?
grey stargrey stargrey stargrey stargrey star

FASHIONPHILE Reviews Summary

Fashionphile enjoys a strong reputation for offering high-quality, authentic luxury items that often exceed customer expectations regarding condition and accuracy of descriptions. Customers appreciate the detailed product listings, fast shipping, and reliable service, which contribute to a positive shopping experience. However, some concerns have been raised regarding inconsistencies in product descriptions and occasional shipping delays, particularly related to carrier issues. Overall, the company demonstrates a commitment to customer satisfaction with responsive service and a user-friendly purchasing process, fostering a loyal customer base eager to return for future purchases.

This summary is generated by AI, based on text from customer reviews

This company does not typically respond to reviews

Instant Feedback

41,329 reviews

We monitor reviews for authenticity

Colorado
1 review
0 helpful votes
Follow Jess P.
Unfollow Jess P.
Share Review
Report Review

Great First Buying Experience
April 12, 2024

Upon receiving the box, the packaging was great with tamper proof tape. I was pleasantly surprised with Fashionphile providing a slip cover bag. The bag was packaged well and exactly as described. Felt like opening a present with the confetti. Wonderful first buying experience and I highly recommend Fashionphile! Will definitely buy from again, thank you!

Date of experience: April 2, 2024
New York
1 review
0 helpful votes
Follow Mae G.
Unfollow Mae G.
Share Review
Report Review

The ring is stunning! The whole experience was great and the communication was great.

Date of experience: April 2, 2024
Nevada
1 review
0 helpful votes
Follow S. R.
Unfollow S. R.
Share Review
Report Review

I have purchased several items from Fashionphile and have full confidence in the authenticity of the items. Pictures and description of item condition are accurate and reliable.

Date of experience: April 2, 2024
Florida
1 review
0 helpful votes
Follow Tiff H.
Unfollow Tiff H.
Share Review
Report Review

Enjoying Reserve Plan
April 12, 2024

Very satisfied with the Reserve payment plan and shipping was faster than expected

Date of experience: April 2, 2024
Bahrain
1 review
0 helpful votes
Follow Greer L.
Unfollow Greer L.
Share Review
Report Review

Seamless...I am from the UK but out in the Middle East - and I can always rely on Fashionphile. And - I love the nail file they always send me too!

Date of experience: April 1, 2024

Love Fashonphile...
January 29, 2022
Previous review

Love Fashonphile...

Date of experience: January 29, 2022
Colorado
1 review
0 helpful votes
Follow Ross I.
Unfollow Ross I.
Share Review
Report Review

Perfect Condition
April 11, 2024

The LV bag was in perfect condition! It was shipped quickly and received without issue in great packaging to secure/protect the item.

Date of experience: April 1, 2024
Idaho
1 review
0 helpful votes
Follow Veronica L.
Unfollow Veronica L.
Share Review
Report Review

Customer service
April 11, 2024
Updated review

Excellent customer service!
Love that you have personal shopper available.

Date of experience: March 31, 2024

Excellent customer service
April 4, 2022
Previous review

Excellent customer service

Date of experience: April 4, 2022
Massachusetts
1 review
0 helpful votes
Follow Gabriel X.
Unfollow Gabriel X.
Share Review
Report Review

Love my new bag!
April 11, 2024

I love my new Bottega Jodie bag! The description on the item page was accurate and the bag is so beautiful. Not to mention it came so fast! Fashionphile is super user friendly and overall a great experience for shoppers!

Date of experience: March 31, 2024
North Carolina
1 review
0 helpful votes
Follow New J.
Unfollow New J.
Share Review
Report Review

Love my Gucci loafers.
April 10, 2024

This is my second purchase and I must say the merchandise is exactly how they are described. I definitely will recommend Fashionphile

Date of experience: March 31, 2024
Maryland
1 review
0 helpful votes
Follow Jazmyn A.
Unfollow Jazmyn A.
Share Review
Report Review

A returning and satisfied customer
April 10, 2024

My purchase was exactly as it was pictured on the site. The delivery was fast and on time!

Date of experience: March 31, 2024
Florida
1 review
0 helpful votes
Follow Salima R.
Unfollow Salima R.
Share Review
Report Review

Exactly as described!
April 10, 2024

As always shopping, here is a pleasure, very happy with my purchase

Date of experience: March 31, 2024
Florida
1 review
0 helpful votes
Follow New C.
Unfollow New C.
Share Review
Report Review

Love my bag
April 10, 2024

Purchase went very smooth and received package in a timely manner

Date of experience: March 31, 2024
New Hampshire
1 review
0 helpful votes
Follow New G.
Unfollow New G.
Share Review
Report Review

Satisfied
April 10, 2024

Shipping was super fast! And product did not disappoint!
Fashionphile is my go to side for luxury items.

Date of experience: March 31, 2024
Washington
1 review
0 helpful votes
Follow Deborah S.
Unfollow Deborah S.
Share Review
Report Review

Excellent
April 10, 2024

Fast shipping, good pictures, overall excellent experience and seller!

Date of experience: March 31, 2024
Maryland
1 review
0 helpful votes
Follow Antionete S.
Unfollow Antionete S.
Share Review
Report Review

Fabulous
April 10, 2024
Updated review

Great experience and customer service. I've been a customer for six years now!

Date of experience: March 31, 2024

Love the shopping experiences
January 19, 2024
Previous review

Love the shopping experiences

Date of experience: January 19, 2024
Massachusetts
1 review
0 helpful votes
Follow Mina J.
Unfollow Mina J.
Share Review
Report Review

Wasn't what I expected
April 10, 2024

I always have a great experience when ordering from fashionphile it's just this particular order the glasses were a lot smaller then what I expected

Date of experience: March 31, 2024
Alabama
1 review
0 helpful votes
Follow Shawna P.
Unfollow Shawna P.
Share Review
Report Review

Louis Vuitton Multicolore Speedy
April 10, 2024

One of my unicorn bags. Great condition, item description was spot on. Love FASHIONPHILE & will definitely shop for all my preloved bags here. Shipping fast.

Date of experience: March 30, 2024
Texas
1 review
0 helpful votes
Follow Melinda S.
Unfollow Melinda S.
Share Review
Report Review

Poorly Packed Parcel
April 10, 2024

My recent order from Fashionphile arrived in a disappointing state. The package had been opened and clumsily retaped, with the item carelessly tossed into a box too large for it. It was evident that whoever packed it lacked attention to detail. I've ordered multiple items from Fashionphile with exceptional care put in to the packaging, so the way this items arrived is by far subpar.

Date of experience: March 30, 2024
Texas
1 review
0 helpful votes
Follow Thomas X.
Unfollow Thomas X.
Share Review
Report Review

As advertised
April 9, 2024

Pretty happy with purchasing experience overall, shipped out and arrived quick and got exactly what I ordered as described.

Date of experience: March 30, 2024
Nevada
2 reviews
0 helpful votes
Follow Kim S.
Unfollow Kim S.
Share Review
Report Review

No Longer a Fan
April 9, 2024
Updated review

I haven't ordered for a few years. It used to be free return but now there's a charge and the price is not so much of a deal like it used to be.

Date of experience: March 30, 2024

I love Fashionphile
April 5, 2022
Previous review

I love Fashionphile

Date of experience: April 5, 2022