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FASHIONPHILE

4.8

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From the business

FASHIONPHILE is a leader in pre-owned luxury, we BUY and SELL ultra-luxury accessories. We offer the largest selection of the world’s most coveted designers, including rare, vintage, and limited edition items.

We want to buy your luxury pieces and are committed to providing you with the highest payout value. FASHIONPHILE provides you with quick, safe, and simple methods to unlock the investment that is currently sitting in your closet.


fashionphile.com
Founded in 1999
Carlsbad, CA, United States
+93
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FASHIONPHILE Reviews Summary

Fashionphile enjoys a strong reputation for offering high-quality, authentic luxury items that often exceed customer expectations regarding condition and accuracy of descriptions. Customers appreciate the detailed product listings, fast shipping, and reliable service, which contribute to a positive shopping experience. However, some concerns have been raised regarding inconsistencies in product descriptions and occasional shipping delays, particularly related to carrier issues. Overall, the company demonstrates a commitment to customer satisfaction with responsive service and a user-friendly purchasing process, fostering a loyal customer base eager to return for future purchases.

This summary is generated by AI, based on text from customer reviews

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41,329 reviews

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California
1 review
0 helpful votes
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It's always great 😊
June 3, 2024

I'm a faithful customer and love love everything you sale! Description is always so accurate

Date of experience: May 23, 2024
California
1 review
0 helpful votes
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Amazing 😻
June 3, 2024
Updated review

I've been shopping with Fashion Pile for the past few years, great quality products and prices are reasonable and affordable.

Date of experience: May 23, 2024

Such a wonderful idea
February 23, 2023
Previous review

Such a wonderful idea

Date of experience: February 22, 2023
Illinois
1 review
0 helpful votes
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I've purchased several bags from fashionphile and I have never been disappointed. Each item comes in the promised condition, shipping is fast and they are always available to help if I need assistance.

Date of experience: May 23, 2024
California
1 review
0 helpful votes
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I love my purse
June 2, 2024
Updated review

Siempre quedo satisfecha con mis compras. Me encanto mi bolsa

Date of experience: May 23, 2024

So beautiful!
December 4, 2023
Previous review

Siempre k he encargado bolsas con Fashionphile he tenido muy buenas experiencias las bolsas siempre llegan mucho mejor de como las espero. Parecen nuevas.100% recomendable. Gracias

Date of experience: December 4, 2023
California
1 review
0 helpful votes
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Service
June 2, 2024

Order was shipped and I received it fast. Was packed nicely and love my item

Date of experience: May 23, 2024
Georgia
1 review
0 helpful votes
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Satisfied
June 2, 2024

I would have given Fashionphile a 5 star but the item I received did not look exactly like the pictures online. The Louboutin had a lot of sticky residue and lint under it. Luckily I was able to watch a YT video and figure out how to clean it.

Date of experience: May 23, 2024
California
1 review
0 helpful votes
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Easy transaction
June 2, 2024

My bag was beautiful, it was priced properly. Shipping was free. It came in five days. Packaged beautifully no complaints.

Date of experience: May 23, 2024
Ohio
1 review
0 helpful votes
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Gucci purse purchase
June 2, 2024

Loved the fast shipping and updates of my purchase

Date of experience: May 23, 2024
Washington
1 review
0 helpful votes
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It would be nice to have free returns. I have reduced my shopping since shipping isn't free and I am worried what if it's not what I've expected it to be. Before it was easy to shop for a bag.

Date of experience: May 23, 2024
California
2 reviews
0 helpful votes
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Wrong color
June 2, 2024

Hermès Videpoches bag listed color as Trench. I received the bag and tag says Etoupe, it is neither. I sent photos of the bag next to items in Trench and Etoupe that clearly show the difference and Fashionphile just ignored me.

Date of experience: May 23, 2024
Illinois
1 review
0 helpful votes
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Hit or miss
June 2, 2024

Prior to purchasing an item I specifically called to make sure there were no odors within the bag. The representative said she detected a suede leather smell inside. Okay great, ordered the bag. It does not smell that of suede, it literally smells like smoke, like a cigarette smoke odor. Customer service was not helpful when notified.

Date of experience: May 23, 2024
Connecticut
1 review
0 helpful votes
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Looovvve my bag!
June 2, 2024

Great selection of bags and efficient & clear layaway options. My bag shipped as soon as I paid the balance. I received a beautiful bag in just the condition described!

Date of experience: May 23, 2024
Washington
1 review
0 helpful votes
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Versace belt
June 2, 2024

Very easy to shop and the product was in a pristine condition

Date of experience: May 23, 2024
California
1 review
0 helpful votes
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Easy and reliable
June 2, 2024
Updated review

The purchasing part was easy, the item in great condition, even better than expected. The shipping was a bit long though

Date of experience: May 22, 2024

Seamless, easy navigation
November 17, 2021
Previous review

Seamless, easy navigation

Date of experience: November 16, 2021
Washington
2 reviews
1 helpful vote
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As expected experience
June 2, 2024

Ordering was as expected and standard.
Received order as described.
No surprises along the way.

Main critique would be to have more specific details regarding the condition of the product as well as more detailed photos

Date of experience: May 22, 2024
Texas
1 review
0 helpful votes
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I have made purchases and I have sold some bags thru Fashionphile. Highly recommend!

Date of experience: May 22, 2024
New Jersey
1 review
0 helpful votes
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A Few Hiccups
June 1, 2024

I love the product, but it didn't come without a hiccup and an adjustment.

First, let me say, this is my second purchase from FASHIONPHILE. With this one, the staff took too long to ship from the time of day and day (early week) I ordered it. I received several shipping dates beginning with the day after I purchased it. I live in a region close enough for a next day delivery, which was why FASHIONPHILE initial gave the next day as the delivery day. Something strange happened when my order was prepared and label printed, and that didn't happen.

Either way, I received it three days later. That doesn't appear to be problematic on the surface. However, I was out of town on the actual delivery date (because they changed the date and I'd made plans to be out of town based on my original delivery date. Therefore, I missed the second promised delivery date and had to wait an initial day to receive the product.

My second issue was the product (a Chanel purse) was a different color and description than pictured. The description on the certificate of authenticity was different from what was on the site, too. The purse looked different than what was photographed AND described.

Lucky for me, I love the actual color and style of the purse.

Date of experience: May 22, 2024
Florida
1 review
0 helpful votes
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Love
June 1, 2024

Just as pictured! Love them! Truly in excellent condition

Date of experience: May 22, 2024
Delaware
1 review
0 helpful votes
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Great purchase
June 1, 2024

All good great purchase! Love the item and was great price

Date of experience: May 22, 2024
New York
3 reviews
0 helpful votes
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Straightforward and Reliable
June 1, 2024

I bought my first Hermes scarf ring impetuously. I saw someone wearing one, and knew I had to have one. Without thinking, I ordered one of these rings from FASHIONPHILE. It was pretty expensive, and I had "Buyer's Remorse, afterward. Before it came, I was determined to return it. However, it arrived safely, and beautifully presented. The ring itself is bright, of good weight, and finished elegantly. The name Hermes is engraved on one of the rings. I decided to keep it.

Date of experience: May 22, 2024