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business logo of FASHIONPHILE

FASHIONPHILE

4.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

FASHIONPHILE is a leader in pre-owned luxury, we BUY and SELL ultra-luxury accessories. We offer the largest selection of the world’s most coveted designers, including rare, vintage, and limited edition items.

We want to buy your luxury pieces and are committed to providing you with the highest payout value. FASHIONPHILE provides you with quick, safe, and simple methods to unlock the investment that is currently sitting in your closet.


fashionphile.com
Founded in 1999
Carlsbad, CA, United States
+93
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FASHIONPHILE Reviews Summary

Fashionphile enjoys a strong reputation for offering high-quality, authentic luxury items that often exceed customer expectations regarding condition and accuracy of descriptions. Customers appreciate the detailed product listings, fast shipping, and reliable service, which contribute to a positive shopping experience. However, some concerns have been raised regarding inconsistencies in product descriptions and occasional shipping delays, particularly related to carrier issues. Overall, the company demonstrates a commitment to customer satisfaction with responsive service and a user-friendly purchasing process, fostering a loyal customer base eager to return for future purchases.

This summary is generated by AI, based on text from customer reviews

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41,329 reviews

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Michigan
1 review
0 helpful votes
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Nice Products
June 14, 2024

Fast shipping, good selection, nice products, and no hassle.

Date of experience: June 4, 2024
Texas
1 review
0 helpful votes
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Great item!
June 14, 2024

Just as described! Shipping was slower than expected but well worth the wait!

Date of experience: June 4, 2024
North Carolina
1 review
0 helpful votes
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Great purchase!
June 14, 2024

This is a great purchase and I absolutely love my back! I have been eyeing it for a few months, and I finally decided to purchase. Well worth it!

Date of experience: June 4, 2024
Indiana
1 review
0 helpful votes
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Great bags
June 14, 2024

The descriptions were very accurate, I got three different bags, from three different brands all listed as very good condition. All the bags were packaged very well by fashionphile, and all were a great match to the description on the site. Bags were in better condition than I thought they would be. I will be purchasing again.

Date of experience: June 4, 2024
New Jersey
1 review
0 helpful votes
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As expected
June 14, 2024

I received an LV in excellent condition for a great price. I'm very satisfied with my experience.

Date of experience: June 4, 2024
Florida
1 review
0 helpful votes
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Love my new bag!
June 14, 2024

This is my first time ordering from a resale site. I was pleasantly surprised to see the excellent condition of the bag that I purchased. It even smelled new! The website was easy to navigate and the ordering process was painless.Also appreciated that the packag idelivery is signature required!

Date of experience: June 4, 2024
Florida
1 review
0 helpful votes
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Palermo GM- Excellent condition
June 14, 2024
Updated review

I ordered this purse because of the pleats and quality of the bag. Although it was under Very Good it was actually in pristine condition. I am keeping this one for my lifetime of adventures that await!

Date of experience: June 4, 2024

Exactly what I wanted 😄 thank you
February 18, 2024
Previous review

Exactly what I wanted 😄 thank you.

Date of experience: February 18, 2024
California
1 review
0 helpful votes
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Love my purchase.
June 14, 2024

I was ecstatic to receive my Louis Vuitton purse. I was even more excited to see that the purse looked new as I had purchased a used one. The purse came in a very nice packaging with its own bag for storage. Very pleased. Price point was most definitely an investment. If you're trying not to pay full price for your Louis Vuitton, then purchasing slightly use would be the way to go. I was also able to purchase my first Prada bag as well. Looking forward to having it arrive in the next few days or so.

Date of experience: June 4, 2024
Missouri
1 review
0 helpful votes
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Love the bag!
June 14, 2024

Love the bag! I think this is a great first Chanel bag. Especially because it's so unique. The only downside is the wearing of the leather that was not mentioned on the site or in pictures on the site.

Date of experience: June 4, 2024
California
2 reviews
0 helpful votes
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So happy!
June 14, 2024

I was so excited! I spoke to Jessica and Cat at the location in Carlsbad and they really helped me out. My hubby bought it for me for my 43 wedding anniversary! I'm so grateful having someone to speak to during this experience. There the best Thank U Cat and Jessica

Date of experience: June 4, 2024
Kansas
1 review
0 helpful votes
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Excellent service
June 14, 2024
Updated review

Ur record keeping is the best; u r very honest re condition. 100% love

Date of experience: June 4, 2024

Fashionphile is the best; quality products and customer...
January 31, 2023
Previous review

Fashionphile is the best; quality products and customer service is number one.

Date of experience: January 31, 2023
Illinois
1 review
0 helpful votes
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Even better than expected!
June 14, 2024

I adore this bracelet! I ordered on Thursday and it was delivered on Monday. The bracelet is even better than I could have expected! The bracelet was listed as "Very Good" with scratches, but I think they cleaned it up amazingly! I didn't notice any visible scratches.

Date of experience: June 4, 2024
Michigan
1 review
0 helpful votes
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Excellent service
June 14, 2024

Fast and precise shipping, accurate order that was the same on the website.

Date of experience: June 4, 2024
Virginia
1 review
0 helpful votes
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Beautiful Bag!
June 14, 2024

I love the bag that was purchased. It was larger and even prettier than I thought it would be. Your website is easy to maneuver and the price was great.

Date of experience: June 4, 2024
Virginia
1 review
0 helpful votes
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Exactly what I expected
June 14, 2024
Updated review

While it took a bit long to receive, it just built up the excitement. Earrings were just as I expected because descriptions and photos do them justice. In pristine condition with boxes et all. Haven't taken them off!

Date of experience: June 4, 2024

Items in pristine condition and fast shipping
December 28, 2023
Previous review

Items in pristine condition and fast shipping

Date of experience: December 28, 2023
Illinois
1 review
0 helpful votes
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Hi there, recently, I had my first fashionphile experience. I bought an Hermes Birkin in excellent condition and was surprised by the condition, it looked brand new, as well as the seamless and helpful shopping experience. I had to up-to-date and expedite the shipping and customer service representative helped me and it was so easy.

Date of experience: June 4, 2024
Ohio
1 review
0 helpful votes
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Great Chanel price!
June 14, 2024

Super fast shipping even with the holiday! Thank you so much!

Date of experience: June 4, 2024
Massachusetts
1 review
0 helpful votes
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Beautiful Bag
June 14, 2024

This bag was marked as "excellent" and I was so nervous about making sure that I looked at all the pictures so I knew what I was purchasing. Wow! This bag is exactly as they described and even nicer in person.

Date of experience: June 4, 2024
New York
1 review
0 helpful votes
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My package came in and was packed so beautifully, I love purchasing from you when you have my items that I need

Date of experience: June 4, 2024
New York
1 review
0 helpful votes
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Gucci belt
June 14, 2024

This was my first time purchasing a Gucci belt
It's simply stunning! I wasn't sure on the size I should select, and had a few other questions. I called Fashionphile and spoke with a customer service professional …
She was FANTASTIC! She took the time to answer all my questions throughly and went the extra mile to share additional detail that was super helpful. 5 stars on the belt and the Fashionphile experience!

Date of experience: June 4, 2024