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business logo of FASHIONPHILE

FASHIONPHILE

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

FASHIONPHILE is a leader in pre-owned luxury, we BUY and SELL ultra-luxury accessories. We offer the largest selection of the world’s most coveted designers, including rare, vintage, and limited edition items.

We want to buy your luxury pieces and are committed to providing you with the highest payout value. FASHIONPHILE provides you with quick, safe, and simple methods to unlock the investment that is currently sitting in your closet.


fashionphile.com
Founded in 1999
Carlsbad, CA, United States
+93
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FASHIONPHILE Reviews Summary

Fashionphile enjoys a strong reputation for offering high-quality, authentic luxury items that often exceed customer expectations regarding condition and accuracy of descriptions. Customers appreciate the detailed product listings, fast shipping, and reliable service, which contribute to a positive shopping experience. However, some concerns have been raised regarding inconsistencies in product descriptions and occasional shipping delays, particularly related to carrier issues. Overall, the company demonstrates a commitment to customer satisfaction with responsive service and a user-friendly purchasing process, fostering a loyal customer base eager to return for future purchases.

This summary is generated by AI, based on text from customer reviews

This company does not typically respond to reviews

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41,328 reviews

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California
2 reviews
0 helpful votes
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Item as described, fast shipping
July 30, 2024
Updated review

Item as described, fast shipping. I would love if you brought back free return shipping.

Date of experience: July 19, 2024

Easy to navigate site
March 3, 2023
Previous review

Easy to navigate site. Some prices are over retail tho

Date of experience: March 3, 2023
Virginia
1 review
0 helpful votes
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Cute little Gucci
July 29, 2024
Updated review

This is my 2nd bag from here. Everything checks out and the delivery was fast. Two successful transactions and I love the additions to my collection! Will shop here again.

Date of experience: July 19, 2024

Great Buy!
March 21, 2024
Previous review

The bag came just as shown in the pictures. Pretty quick delivery as well. Love it! Will shop here again.

Date of experience: March 11, 2024
New York
1 review
0 helpful votes
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Lovely Gucci
July 29, 2024

Excellent service. Bag looks brand new!
Description was spot on. I would definitely purchase from them again

Date of experience: July 19, 2024
California
1 review
0 helpful votes
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Great First Experience
July 29, 2024

I just ordered an item on Fashionphile for the first time and my experience was very positive. The tracking updates were very helpful and I'm very happy with the condition of the items along with the authentication. I plan on purchasing more items in the future!

Date of experience: July 19, 2024
Illinois
1 review
0 helpful votes
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Outstanding condition
July 29, 2024

First time purchasing at fashionphile and the condition was pristine!

Date of experience: July 19, 2024
Maine
1 review
0 helpful votes
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Great service!
July 29, 2024

Great experience! Had trouble with the delivery of my item and customer service was amazing!
The item is perfect!

Date of experience: July 19, 2024
Missouri
1 review
0 helpful votes
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Easy website to scan and use. Lots of beautiful merchandise.

Date of experience: July 19, 2024
Illinois
1 review
0 helpful votes
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Best customer service
July 29, 2024

They were so attentive. And passionate! Im pleases with the service

Date of experience: July 19, 2024
Australia
1 review
0 helpful votes
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Khaite suede tote bag
July 29, 2024
Updated review

Very happy with my purchase. Item was exactly as described and in great condition

Date of experience: July 19, 2024

Quick and easy
January 6, 2022
Previous review

Quick and easy

Date of experience: January 6, 2022
Guam
1 review
0 helpful votes
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Great site!
July 29, 2024
Updated review

Easy site to use. Friendly, helpful customer service.
The associate, Danielle was exceptional. Really appreciated her help.

Date of experience: July 19, 2024

Great service
November 4, 2021
Previous review

Great service

Date of experience: November 3, 2021
California
1 review
0 helpful votes
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Perfect shopping experience
July 29, 2024

My first trade on this site.
My first trade on this site. I am very satisfied with everything. Good price for the bag, detailed description that matches the condition well. Beautifully packaged and fast delivery. Excellent communication along the way. Happy to shop again+++

Date of experience: July 19, 2024
California
1 review
0 helpful votes
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Shipping is bit slow
July 29, 2024

Overall great experience. The bag is beautiful. Only complaint is I hope it offers two day shipping. The waiting was long.

Date of experience: July 18, 2024
California
1 review
0 helpful votes
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Gucci lover
July 29, 2024

I love my new sandals delivery was fast.i can't wait to wear them. They fit just right

Date of experience: July 18, 2024
Idaho
1 review
0 helpful votes
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I will be returning. I see no identification number not sure how this is certified. I did not realize to get my refund in full I should not have cut off the tag. Please advise how much my refund will be. Also I was not impressed with the packing. The bag had no stuffing to keep its shape and barely any packing paper inside.

Date of experience: July 18, 2024
Virginia
1 review
0 helpful votes
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Better than expected!
July 28, 2024

I was a bit wary of buying a pre-loved Louis Vuitton bag from a third party, but the condition was described as excellent with only a few faint scuffs and an employee sale stamp. I was pleased to receive the bag looking practically brand new, and still smelling of new fresh leather. My order was shipped promptly, and packaged with great care. I couldn't be happier!

Date of experience: July 18, 2024
District of Columbia
1 review
0 helpful votes
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Love my new wallet
July 28, 2024
Updated review

Really like my new wallet a lot! Good price and quick shipping!

Date of experience: July 18, 2024

Great selection of quality bags!
January 26, 2022
Previous review

Great selection of quality bags!

Date of experience: January 26, 2022
New York
1 review
0 helpful votes
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Flawless service
July 28, 2024

I reached out and they responded quickly. Sent me videos of the item!

Date of experience: July 18, 2024
Indiana
1 review
0 helpful votes
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Louis Vuitton portfolio
July 28, 2024

Easy to purchase, fast shipping, secure packaging, happy customer.

Date of experience: July 18, 2024
Florida
1 review
0 helpful votes
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I love fashionphille it was a smooth easy experience, the item I bought is top quality and legit.

Date of experience: July 18, 2024
Puerto Rico
1 review
0 helpful votes
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Overall smooth experience amd product exactly as described.

Date of experience: July 18, 2024