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FASHIONPHILE is a leader in pre-owned luxury, we BUY and SELL ultra-luxury accessories. We offer the largest selection of the world’s most coveted designers, including rare, vintage, and limited edition items.
We want to buy your luxury pieces and are committed to providing you with the highest payout value. FASHIONPHILE provides you with quick, safe, and simple methods to unlock the investment that is currently sitting in your closet.
Fashionphile enjoys a strong reputation for offering high-quality, authentic luxury items that often exceed customer expectations regarding condition and accuracy of descriptions. Customers appreciate the detailed product listings, fast shipping, and reliable service, which contribute to a positive shopping experience. However, some concerns have been raised regarding inconsistencies in product descriptions and occasional shipping delays, particularly related to carrier issues. Overall, the company demonstrates a commitment to customer satisfaction with responsive service and a user-friendly purchasing process, fostering a loyal customer base eager to return for future purchases.
This summary is generated by AI, based on text from customer reviews
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Item arrived exactly as described. Excellent condition. The packaging was so cute. I will def be ordering again.
I placed an order for the Hermes Picotin which was rated excellent with everything included… box, dust bag, lock and keys. I received a date of delivery but unfortunately I wouldn't be home to receive the package so UPS held it. I picked up the order a few days later, signed for the package and took it home. The box was carefully enclosed in another box which had tamper proof tape. When I opened everything, I found a beautiful, lovely bag! And the fashionphile packaging was sweet!
I got exactly what I was hoping and expecting to get. Thank you fashionphile.
Great! Came quick once ordered. The only thing I wish was better were the pictures. There were some details I wish they had listed about the bag. I noticed things later (of course after I took the tag off because I was so excited) that they failed to mention. Now I can't return it if I wanted to. I contacted customer service but they still have not gotten back to me with a resolution. This was my first purchase from FASHIONPHILE.
I received my Marc Jacobs Small Tote and I'm very happy with my purchase! The bag arrived in perfect condition, with no defects at all. Shipping was on time, and everything was packaged nicely. The dust bag and all documents were included. Thank you for the great service!
I love Fashionphile have made several purchases over the years.
This purchase was so disappointing.
The bag was so nothing looked like a bag form Uniqlo with a name sewed upon it
Color looked so good on line so nothing in person.
But Fashionphile allowed me to return it and that is why I will always look here first.
I browsed for a speedy 25 on fashionphile and finally chose the one I felt was perfect for me and in great condition.
Always a pleasure shopping with this website. The quality of the item is as described, if not better. I will continue to be a returning customer, thank you.
I've been a customer for years, never disappointed and always love my purchases.
The item I received was in excellent condition and arrived promptly. Although I wish the Givenchy bag had come with the silver padlock accessory, it's not a major issue. I still love the item.
Loved my two new wallets, Gucci and LV. The quality was outstanding, and the shipping was fast. I will shop and potentially sell here again.
I'm truly obsessed with my new Balenciaga city bag! I felt really secure with FASHIONPHILE and it was delivered in literally 48 hours from the time I purchased.
I absolutely love my bag. I worked hard for it, and the condition is top-tier—the packaging was beautiful as well. My only issue was the shipping. If I'm spending hundreds or even over $1,000 on a bag, I don't think I should have to pay for shipping—especially when it's the slowest option available. At that price point, I believe shipping should not only be free but also expedited, as that's the standard many major retailers provide.
Overall, I think Fashionphile is a great company, but their shipping options could definitely be improved. Offering free and faster shipping for higher-value purchases would really elevate the customer experience.
The product match the conditions that indicated, I returned it because the bag is too small, otherwise it was a really beautiful bag, I like it very much. I'll continue shopping at Fashionphile.
Overall okay. The condition of the bag is good but there are some small details such as paint chip off on the bag strap is not disclosed.
My shopping experience has been wonderful - from the selection, prices, payment options and shipping. Will continue to purchase
I absolutely LOVE my bag. The description was very accurate. Also makes me feel good that I used a special discount code. Will buy again!
My experience until recently has been fantastic including the last purchase. However, now I am totally displeased
With the new process. I have never purchased your merchandises until I talk with the personal shoppers. I have expressed my dissatisfaction with not being able to talk to the personal shoppers. No one now never calls me back. I will not be purchasing any more merchandise unless or until I can talk to someone and get direct feedback regarding the product. I have been a regular shoppers for years but at this time, I am totally frustrated and dissatisfied. I am a senior citizen and perhaps need more assistance than others.Thank you for allowing me to give my honest feedback.
Until now, I have never criticized Fashionphile on any of their policies or processes.
It's always a pleasure to receive my purchases from Fashionphile. I've found the descriptions usually don't do justice to the bags I've received. Everything is packed well and shipped quickly. I'm a repeat customer!
Always a great selection I go to this site for Louis Vuitton items and my most recent purchase was a Louis Vuitton wallet however I was not happy that I did not receive an an authenticity certificate like I did when I bought a purse
Answer: Hey! Sometimes the date code is deep in the item, and hard to photograph. Please reach out to our Personal Shoppers, they can help you find the date code https://www.fashionphile.com/personal-shoppers
Answer: Hey! Sometimes the date code is deep in the item, and hard to photograph. Please reach out to our Personal Shoppers, they can help you find the date code https://www.fashionphile.com/personal-shoppers
Answer: Everything we sell is technically "preowned" but we have thousands of items in like-new condition! Simply filter by condition > "new"
Answer: Hey Julien! We buy our products from people like you. We give you a fast and generous upfront payment so you can spend it on what you really want. FASHIONPHILE provides you with quick, safe, and simple methods to unlock the investment that is currently sitting in your closet. You are paid once your item has arrived it is authenticated (no waiting for consignment). After it is authenticated, it is listed for sale on our site! Happy shopping & selling.
Answer: At FASHIONPHILE, we invest heavily in people, R&D, technology, and tools to continuously create the future of ultra-luxury authentication. FASHIONPHILE's Authentication department is a team of the top ultra-luxury authentication experts from around the globe, each of which, regardless of prior experience, undergoes rigorous training and testing through our proprietary program, FASHIONPHILE University. FASHIONPHILE has four tiers of Authenticators – all of whom begin their time as Apprentices under Senior Authenticators and must undergo a minimum of 5,200 hours to graduate to the next tier and be able to authenticate just seven brands on their own. Training is both hands-on and technology-oriented, with FASHIONPHILE's "Graveyard" of collected counterfeits dissected and analyzed in FASHIONPHILE University for a deeper, science-based understanding. Before any item is posted to the FASHIONPHILE website or sold through one of our Showrooms, it is checked by two highly qualified authenticators specializing in specific brand names. Our experts have been thoroughly educated in detecting "fakes". Whether it is a handbag or an accessory item, the authentication of every piece is reviewed and inspected to ensure that its details meet with the manufacturer's established standards of quality in: stamping, stitching, hardware, authenticity stamps, date codes, serial number (where applicable), materials and craftsmanship.
Answer: At FASHIONPHILE, we invest heavily in people, R&D, technology, and tools to continuously create the future of ultra-luxury authentication. FASHIONPHILE's Authentication department is a team of the top ultra-luxury authentication experts from around the globe, each of which, regardless of prior experience, undergoes rigorous training and testing through our proprietary program, FASHIONPHILE University. FASHIONPHILE has four tiers of Authenticators – all of whom begin their time as Apprentices under Senior Authenticators and must undergo a minimum of 5,200 hours to graduate to the next tier and be able to authenticate just seven brands on their own. Training is both hands-on and technology-oriented, with FASHIONPHILE's "Graveyard" of collected counterfeits dissected and analyzed in FASHIONPHILE University for a deeper, science-based understanding. Before any item is posted to the FASHIONPHILE website or sold through one of our Showrooms, it is checked by two highly qualified authenticators specializing in specific brand names. Our experts have been thoroughly educated in detecting "fakes". Whether it is a handbag or an accessory item, the authentication of every piece is reviewed and inspected to ensure that its details meet with the manufacturer's established standards of quality in: stamping, stitching, hardware, authenticity stamps, date codes, serial number (where applicable), materials and craftsmanship. We have a 100% authentic guarantee.
Answer: Shipping time is estimated at checkout. Please go through checkout, and see the time estimate in the shipping section.
Answer: Hey Debra, At FASHIONPHILE, we understand the importance of trust. Shopping for pre-owned luxury items isn't easy. The reselling industry is plagued by sellers of counterfeit luxury handbags, so it is essential that our experts are skilled in the art of authentication. - Before any item is posted to the FASHIONPHILE website or sold through our boutiques, it is checked by two highly qualified authenticators specializing in specific brand names. - Our experts have been thoroughly educated in detecting "fakes". - Whether it is a handbag or an accessory item, the authentication of every piece is reviewed and inspected to ensure that its details meet with the manufacturer's established standards of quality in: stamping, stitching, hardware, authenticity stamps, date codes, serial number (where applicable), materials and craftsmanship. We stand by our authenticators and the authenticity of each item we sell and we offer a lifetime return policy should any item we sell proves to be non-authentic.
Answer: Check out our Designer Directory for a full view of what brands we carry, and what items we take from each brand! https://www.fashionphile.com/designer-directory

