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business logo of FASHIONPHILE

FASHIONPHILE

4.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

FASHIONPHILE is a leader in pre-owned luxury, we BUY and SELL ultra-luxury accessories. We offer the largest selection of the world’s most coveted designers, including rare, vintage, and limited edition items.

We want to buy your luxury pieces and are committed to providing you with the highest payout value. FASHIONPHILE provides you with quick, safe, and simple methods to unlock the investment that is currently sitting in your closet.


fashionphile.com
Founded in 1999
Carlsbad, CA, United States
+93
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FASHIONPHILE Reviews Summary

Fashionphile enjoys a strong reputation for offering high-quality, authentic luxury items that often exceed customer expectations regarding condition and accuracy of descriptions. Customers appreciate the detailed product listings, fast shipping, and reliable service, which contribute to a positive shopping experience. However, some concerns have been raised regarding inconsistencies in product descriptions and occasional shipping delays, particularly related to carrier issues. Overall, the company demonstrates a commitment to customer satisfaction with responsive service and a user-friendly purchasing process, fostering a loyal customer base eager to return for future purchases.

This summary is generated by AI, based on text from customer reviews

This company does not typically respond to reviews

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41,329 reviews

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Illinois
1 review
0 helpful votes
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Great experience
September 20, 2024

Bag as described, nicely packaged. Would not hesitate to buy through Fashionphile again!

Date of experience: September 10, 2024
Illinois
1 review
0 helpful votes
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Amazing quality
September 20, 2024

This is my first "big girl purchase," and I hesitated. I was going to order this bag on a different website, but after reading reviews and watching TikTok, I decided to go with Fashionphile. The website is very detailed and has excellent pictures. After I placed my order, it arrived in 3 days. The bag is stunning, and I'm happy with my purchase

Date of experience: September 10, 2024
Hawaii
1 review
0 helpful votes
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Hermes bag
September 20, 2024
Updated review

Easy, fast, guaranteed authentic brand and satisfaction. Loyal to Fashionphile!

Date of experience: September 10, 2024

Great products at fair prices, especially sales!
May 25, 2024
Previous review

Great products at fair prices, especially sales!

Date of experience: May 15, 2024
Mexico
1 review
0 helpful votes
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Super fast shipping!
September 20, 2024

First time ordering from this website. Excellent condition as described. Thank you!

Date of experience: September 9, 2024
North Carolina
1 review
0 helpful votes
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Will purchase again!
September 19, 2024

Fast and easy purchase. Packaging was great. Condition of bag was excellent as stated. Overall, I am pleased with the service and my purchase.

Date of experience: September 9, 2024
California
1 review
0 helpful votes
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Easy to search the exact item I was looking for. The description is clear and concise especially the quality rating. Shipping was fast and seamless. I am a repeat customer and will continue to purchase as needed.

Date of experience: September 9, 2024
California
1 review
0 helpful votes
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Ok but delivery was somewhat of a challenge. Waiting all day for delivery

Date of experience: September 9, 2024

Easy to shop and good merchandise
March 1, 2024
Previous review

Easy to shop and good merchandise

Date of experience: March 1, 2024
Georgia
2 reviews
0 helpful votes
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Excellent Condition Indeed!
September 19, 2024

My Gucci wallet arrived quickly and literally looked new! I couldn't be more pleased. I will definitely order again from Fashionphile. Highly recommend!

Date of experience: September 9, 2024
California
1 review
0 helpful votes
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Item Description and return policy
September 19, 2024

Love the purse but it is not brown, but gray (as labelled on the tag).

Also, unclear if return policy is from SHIP date or received date. When orders are split, means returns for one order may have to go into 2 returns - 2X the cost.

FASHIONPHILE attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 9, 2024
New York
1 review
0 helpful votes
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First Timer
September 19, 2024

Although I have sold items to FASHIONPHILE I have never purchased and I am pleased with the item and shipping.

Date of experience: September 9, 2024
Tennessee
1 review
0 helpful votes
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Totally PM
September 19, 2024

The totally PM I received exceeded my expectations. It literally looks brand new. I could not be happier.!

Date of experience: September 8, 2024
Tennessee
1 review
0 helpful votes
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Better than described
September 19, 2024

Wonderful selection, Excellent condition, quick shipping, packaged perfectly and amazing price!

Date of experience: September 8, 2024
New York
1 review
0 helpful votes
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Birkin 25 Gris Tourterelle
September 18, 2024

My SA, Claire was a trooper throughout the whole process. She was very patient and carefully explained everything to me from the bag to return process. The whole process was smooth and she accommodated my indecisive in the color for a while but we ended up with a very nice color!

Date of experience: September 8, 2024
California
1 review
0 helpful votes
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Amazing purse!
September 18, 2024

Great experience! The bag is so nice! Great condition and fast shipping!

Date of experience: September 8, 2024
California
1 review
0 helpful votes
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Chanel Pearl Crush
September 18, 2024
Updated review

Easy. I only wish the shipping was faster
The bag is exactly as described

Date of experience: September 8, 2024

Easy check out
January 28, 2024
Previous review

Easy check out

Date of experience: January 28, 2024
Massachusetts
1 review
0 helpful votes
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Quality product mediocre customer service
September 18, 2024
Updated review

Beautiful bag…but you are on your own.
I tried to ascertain the difference of two bags that had the same name and description however the measurements were slightly different. I could get zero help clarifying it.
I finally just checked the return policy and went ahead and rolled the dice.

FASHIONPHILE attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 8, 2024

Measurements not accurate
October 7, 2023
Previous review

I was looking for a purse that has multiple sizes of the same design. As I knew the exact measurements of the one I wanted I was basing my entire purchase on the data they published for its size, and unfortunately it was significantly off.

Date of experience: September 7, 2023
California
1 review
0 helpful votes
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Highly recommend
September 18, 2024

I got my dream bag on here for a reasonable price! I'm so in love!

Date of experience: September 7, 2024
California
1 review
0 helpful votes
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Great purchase.
September 17, 2024

Nice and easy! My purse was exactly as described. No issues. I would definitely shop there again.

Date of experience: September 7, 2024
Pennsylvania
2 reviews
0 helpful votes
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Beautiful
September 17, 2024
Updated review

I love my handbag. It was larger than I expected for the price.

Date of experience: September 7, 2024

Great place to shop for good quality designer items
August 16, 2024
Previous review

Great place to shop for good quality designer items.

Date of experience: August 5, 2024
New Jersey
1 review
0 helpful votes
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Smooth flowing
September 17, 2024

Quick and easy service and experience. It has been always easy and I have never had issues with returns.

Date of experience: September 7, 2024