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FASHIONPHILE

4.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

FASHIONPHILE is a leader in pre-owned luxury, we BUY and SELL ultra-luxury accessories. We offer the largest selection of the world’s most coveted designers, including rare, vintage, and limited edition items.

We want to buy your luxury pieces and are committed to providing you with the highest payout value. FASHIONPHILE provides you with quick, safe, and simple methods to unlock the investment that is currently sitting in your closet.


fashionphile.com
Founded in 1999
Carlsbad, CA, United States
+93
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FASHIONPHILE Reviews Summary

Fashionphile enjoys a strong reputation for offering high-quality, authentic luxury items that often exceed customer expectations regarding condition and accuracy of descriptions. Customers appreciate the detailed product listings, fast shipping, and reliable service, which contribute to a positive shopping experience. However, some concerns have been raised regarding inconsistencies in product descriptions and occasional shipping delays, particularly related to carrier issues. Overall, the company demonstrates a commitment to customer satisfaction with responsive service and a user-friendly purchasing process, fostering a loyal customer base eager to return for future purchases.

This summary is generated by AI, based on text from customer reviews

This company does not typically respond to reviews

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41,329 reviews

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California
1 review
0 helpful votes
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Very Happy Wth My Purchase.
September 23, 2024
Updated review

I highly recommend Fashionphile the Wallet I purchased was exactly as described. My purchase was delivered on time.

Date of experience: September 12, 2024

Great
February 18, 2023
Previous review

Great. Had fun looking at so much merchandise!

Date of experience: February 18, 2023
California
1 review
0 helpful votes
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So pleased with my push present to myself! Will surely shop here again.

Date of experience: September 12, 2024
Texas
3 reviews
0 helpful votes
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Guccie
September 22, 2024

Love this App! Best customer service. When I reached out because I needed help with my order, they answered me in a timely manner and we're very nice and helpful.

Date of experience: December 4, 2024
Florida
2 reviews
0 helpful votes
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Purchased bag
September 21, 2024

Mostly good. I was notified when that it would arrive late and when it arrived.

Date of experience: September 11, 2024
Pennsylvania
1 review
0 helpful votes
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I've never been disappointed shopping here.
September 21, 2024
Updated review

My experience was really good. I did send a request about if I could move a credit over to a different item as due to pregnancy. My shoe size has fluctuated. I have yet to hear back about that but it was only $80 so I'm OK if that can't be done.

Date of experience: September 11, 2024

The app is so glitchy I have to make the payment on...
April 15, 2024
Previous review

The app is so glitchy I have to make the payment on my lap top because the mobile website is also glitchy.

Date of experience: April 5, 2024
Florida
1 review
0 helpful votes
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Nice experience
September 21, 2024
Updated review

Item was received as shown in photos and in a timely manner. Thanks!

Date of experience: September 11, 2024

Always a pleasure buying from FP!
November 23, 2021
Previous review

Always a pleasure buying from FP!

Date of experience: November 22, 2021
Texas
1 review
0 helpful votes
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Repeat customer!
September 21, 2024

Great experience as always. Purchas from Fashionphile many time in the past. Style and value.

Date of experience: September 11, 2024
Michigan
1 review
0 helpful votes
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Great place to shop
September 20, 2024

Had a great experience buying a LV wallet. My only complaint is that UPS wasn't allowed to leave the package unless it was delivered in person.

Date of experience: September 10, 2024
Zulma A. — FASHIONPHILE Rep
over a year old

Hi Maci,

Thank you for sharing your experience! We're thrilled to hear that you enjoyed purchasing your LOUIS VUITTON wallet with us. We understand that the in-person delivery requirement can be inconvenient, but it's in place to ensure the safe arrival of your items. We appreciate your understanding and feedback. We are happy to hear that you found our prices to be reasonable. We look forward to assisting you again in the future.

Texas
1 review
0 helpful votes
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Exactly as described!
September 20, 2024

I have been searching for the Lexington bar David Yurman earrings but they are sold out everywhere. I was excited to find them at half the price and in excellent condition. Love!

Date of experience: September 10, 2024
Kentucky
1 review
0 helpful votes
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Awesome Experience
September 20, 2024

Thank you for the easiest and most superb online experience

Date of experience: September 10, 2024
Texas
1 review
0 helpful votes
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Love the sneakers
September 20, 2024

They were in excellent condition, fit perfectly and they was shipped fast also

Date of experience: September 10, 2024
Illinois
1 review
0 helpful votes
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Great experience
September 20, 2024

Bag as described, nicely packaged. Would not hesitate to buy through Fashionphile again!

Date of experience: September 10, 2024
Illinois
1 review
0 helpful votes
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Amazing quality
September 20, 2024

This is my first "big girl purchase," and I hesitated. I was going to order this bag on a different website, but after reading reviews and watching TikTok, I decided to go with Fashionphile. The website is very detailed and has excellent pictures. After I placed my order, it arrived in 3 days. The bag is stunning, and I'm happy with my purchase

Date of experience: September 10, 2024
Hawaii
1 review
0 helpful votes
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Hermes bag
September 20, 2024
Updated review

Easy, fast, guaranteed authentic brand and satisfaction. Loyal to Fashionphile!

Date of experience: September 10, 2024

Great products at fair prices, especially sales!
May 25, 2024
Previous review

Great products at fair prices, especially sales!

Date of experience: May 15, 2024
Mexico
1 review
0 helpful votes
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Super fast shipping!
September 20, 2024

First time ordering from this website. Excellent condition as described. Thank you!

Date of experience: September 9, 2024
North Carolina
1 review
0 helpful votes
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Will purchase again!
September 19, 2024

Fast and easy purchase. Packaging was great. Condition of bag was excellent as stated. Overall, I am pleased with the service and my purchase.

Date of experience: September 9, 2024
California
1 review
0 helpful votes
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Easy to search the exact item I was looking for. The description is clear and concise especially the quality rating. Shipping was fast and seamless. I am a repeat customer and will continue to purchase as needed.

Date of experience: September 9, 2024
California
1 review
0 helpful votes
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Ok but delivery was somewhat of a challenge. Waiting all day for delivery

Date of experience: September 9, 2024

Easy to shop and good merchandise
March 1, 2024
Previous review

Easy to shop and good merchandise

Date of experience: March 1, 2024
Georgia
2 reviews
0 helpful votes
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Excellent Condition Indeed!
September 19, 2024

My Gucci wallet arrived quickly and literally looked new! I couldn't be more pleased. I will definitely order again from Fashionphile. Highly recommend!

Date of experience: September 9, 2024
California
1 review
0 helpful votes
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Item Description and return policy
September 19, 2024

Love the purse but it is not brown, but gray (as labelled on the tag).

Also, unclear if return policy is from SHIP date or received date. When orders are split, means returns for one order may have to go into 2 returns - 2X the cost.

FASHIONPHILE attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 9, 2024