Check out our latest communities fighting
AI scams on Reddit and Facebook

SmartCustomer Website Reviews and Complaints
business logo of FASHIONPHILE

FASHIONPHILE

4.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

FASHIONPHILE is a leader in pre-owned luxury, we BUY and SELL ultra-luxury accessories. We offer the largest selection of the world’s most coveted designers, including rare, vintage, and limited edition items.

We want to buy your luxury pieces and are committed to providing you with the highest payout value. FASHIONPHILE provides you with quick, safe, and simple methods to unlock the investment that is currently sitting in your closet.


fashionphile.com
Founded in 1999
Carlsbad, CA, United States
+93
See all photos
How would you rate FASHIONPHILE?
grey stargrey stargrey stargrey stargrey star

FASHIONPHILE Reviews Summary

Fashionphile enjoys a strong reputation for offering high-quality, authentic luxury items that often exceed customer expectations regarding condition and accuracy of descriptions. Customers appreciate the detailed product listings, fast shipping, and reliable service, which contribute to a positive shopping experience. However, some concerns have been raised regarding inconsistencies in product descriptions and occasional shipping delays, particularly related to carrier issues. Overall, the company demonstrates a commitment to customer satisfaction with responsive service and a user-friendly purchasing process, fostering a loyal customer base eager to return for future purchases.

This summary is generated by AI, based on text from customer reviews

This company does not typically respond to reviews

Instant Feedback

41,329 reviews

We monitor reviews for authenticity

Texas
1 review
0 helpful votes
Follow Mandy X.
Unfollow Mandy X.
Share Review
Report Review

Easy to sell my bag and use my credit to buy another one. Thanks so much! The bag I sold was in really good shape, but I just did not love it anymore. I basically exchanged it for one that I really love and will use. It was a very, very easy process. Thank you so much.

Date of experience: September 14, 2024
Florida
1 review
0 helpful votes
Follow Chrystal U.
Unfollow Chrystal U.
Share Review
Report Review

Clear and accurate description of purse!
September 24, 2024

I am very happy with this purchase. The purse was described accurately! In fact the purse looked even better than I expected. Was packaged well in a personalized box, which made opening very exciting. Price was perfect for what I got! Extremely happy with my purchase and with Fashionphile. Will definitely purchase from this company again.

Date of experience: September 14, 2024
California
1 review
0 helpful votes
Follow Aneet B.
Unfollow Aneet B.
Share Review
Report Review

Love my purchase!
September 24, 2024

Purchased a pair of Valentino shoes, shoes arrived in excellent condition with original packaging. Thank you Fashionphile!

Date of experience: September 13, 2024
Oregon
1 review
0 helpful votes
Follow Dkwanza D.
Unfollow Dkwanza D.
Share Review
Report Review

Love my purchase
September 24, 2024

The Louis Vuitton bag came in great condition & also included everything it said it would, very stylish vintage bag & I love it! Looking forward to making more purchases with you guys… thanks again

Date of experience: September 13, 2024
Michigan
1 review
0 helpful votes
Follow Catherine C.
Unfollow Catherine C.
Share Review
Report Review

Exceeded Expectations
September 24, 2024
Updated review

The condition exceed expectations. It's beautiful and arrived quickly.

Date of experience: September 13, 2024

Pretty good
September 13, 2024
Previous review

Pretty good

Date of experience: September 3, 2024
Virginia
1 review
0 helpful votes
Follow Dechen I.
Unfollow Dechen I.
Share Review
Report Review

Love the bag but wrong hardware
September 24, 2024
Updated review

Happy with bag but hardware not gold as said on website but silver.

Date of experience: September 13, 2024

Very easy and intuitive
July 26, 2021
Previous review

Very easy and intuitive.

Date of experience: July 26, 2021
Florida
1 review
0 helpful votes
Follow Evaline O.
Unfollow Evaline O.
Share Review
Report Review

Beautiful Chanel classic flap!
September 24, 2024

Fashionphile team style professional Mitchell was great and helped me by sending photos and advising me on condition of the handbag. Wonderful assistance and quick delivery. Handbag appears nice I may keep it.

Date of experience: September 13, 2024
Washington
1 review
0 helpful votes
Follow Cathy T.
Unfollow Cathy T.
Share Review
Report Review

Item as describe and overall experience is positive!
September 23, 2024
Updated review

This is my 4th purchase from Fashionphile and it has been great and the item I bought was as described and if not better condition. I am happy with all my purchases so far.

Date of experience: September 13, 2024

So far it is easy an to browse and purchase
April 18, 2023
Previous review

So far it is easy an to browse and purchase

Date of experience: April 17, 2023
Washington
1 review
0 helpful votes
Follow Jauslin L.
Unfollow Jauslin L.
Share Review
Report Review

Tiffany's Diamond Band Ring
September 23, 2024
Updated review

Reason for giving a 4-Star, is because the ring and diamonds looked much bigger than in person. However, it fits prefect, and the clarity of the diamonds is gorgeous. Arrived on time, came securely packed and nicely wrapped.
Thank you FASHIONPHILE,
Jauslin;-))

Date of experience: September 13, 2024
Zulma A. FASHIONPHILE Rep
over a year old

Thank you so much for your thoughtful review, Jauslin! We're delighted to hear that you love the fit and clarity of the TIFFANY's Diamond Band Ring, and that it arrived on time, securely packed, and beautifully wrapped. We appreciate your trust in our authenticity and are glad you find our website easy to navigate. Your feedback about the size is valuable, and we'll keep it in mind as we continue to improve. Thank you for choosing FASHIONPHILE – we look forward to serving you again!


I've been trying to contact your Customer Service Dept.,...
July 29, 2022
Previous review

I've been trying to contact your Customer Service Dept., and was unable to reach anyone. I need it more information regarding this Tote Bag I'd just purchased with another bag - on item #1051116. Comparing the difference in size? Jauslin

Date of experience: July 29, 2022
California
1 review
0 helpful votes
Follow Judy Q.
Unfollow Judy Q.
Share Review
Report Review

Easy to place item in cart and received it quick. It was just as described although not packaged as tight as I'd think they'd package a $1500 bag. The size is wrong though, so I have started the return. Let's hope the return is easy too!

Date of experience: September 13, 2024
Georgia
3 reviews
5 helpful votes
Follow Heather M.
Unfollow Heather M.
Share Review
Report Review

Very nice handbag
September 23, 2024

Very nice bag. Does show wear but it's nicer than I expected to be honest.

Date of experience: September 13, 2024
Louisiana
1 review
0 helpful votes
Follow Jessica O.
Unfollow Jessica O.
Share Review
Report Review

This was my first purchase from Fashionphile. I received my LV Speedy as described. Everything was packaged nicely. 😀

Date of experience: September 13, 2024
California
2 reviews
0 helpful votes
Follow DANIEL G.
Unfollow DANIEL G.
Share Review
Report Review

Competitive Prices
September 23, 2024

Quick and easy. Competitive prices. Overall, positive experience.

Date of experience: September 13, 2024
Pennsylvania
1 review
0 helpful votes
Follow Deshay Y.
Unfollow Deshay Y.
Share Review
Report Review

Bag was as described, in excellent condition for a pre-loved item! I'm very happy with my purchase, and shopping experience with Fashionphile!

Date of experience: September 13, 2024
Alabama
1 review
0 helpful votes
Follow Tonia T.
Unfollow Tonia T.
Share Review
Report Review

Always on point
September 23, 2024
Updated review

I have purchased a number of times from Fashionphile and I am always very pleased with my purchase. My Tiffany necklace is the latest and I adore it.

Date of experience: September 13, 2024

Absolutely perfection
January 6, 2022
Previous review

I love that I can purchase an expensive bag without spending so much at one time with the reserve program. The bag as described was in excellent condition. One would think it was new. Great experience.

Date of experience: January 5, 2022
California
1 review
0 helpful votes
Follow Tyron P.
Unfollow Tyron P.
Share Review
Report Review

Shoes were Brand-new
September 23, 2024

Shoes were Brand-new in and great condition. Happy with my purchase.

Date of experience: September 13, 2024
Florida
2 reviews
0 helpful votes
Follow Lee U.
Unfollow Lee U.
Share Review
Report Review

Unique bag!
September 23, 2024
Updated review

Love this site. So easy to use and great selection Only issue is shipping is too slow and doesn't update location

Date of experience: September 13, 2024
Zulma A. FASHIONPHILE Rep
over a year old

Hello Lee,

Thank you so much for your feedback! We're thrilled to hear that you love our site and find it easy to use with a great selection. We always strive to offer the best variety, and we're glad you noticed! We appreciate your patience regarding the shipping and will work on improving the tracking updates to ensure a smoother experience in the future. Thanks for choosing FASHIONPHILE :)


Love this site
September 15, 2024
Previous review

Love this site. So easy to use and great selection

Date of experience: September 4, 2024
Pennsylvania
1 review
0 helpful votes
Follow Stacey P.
Unfollow Stacey P.
Share Review
Report Review

So pleased!
September 23, 2024

This bag looks almost brand new. Very happy with it. Will definitely purchase more bags in the future!

Date of experience: September 13, 2024
Nevada
2 reviews
0 helpful votes
Follow Lesley A.
Unfollow Lesley A.
Share Review
Report Review

Awesome
September 23, 2024
Updated review

Happy hone more discount on a chanel and hermes so it will be affordable

Date of experience: September 13, 2024

Excellent store
February 2, 2024
Previous review

Excellent store

Date of experience: February 1, 2024
Georgia
2 reviews
0 helpful votes
Follow JoAnne E.
Unfollow JoAnne E.
Share Review
Report Review

Shopping
September 23, 2024

Love the variety and the prices. Appreciate the detail of how used or unused the items are.

Date of experience: September 13, 2024