Check out our latest communities fighting
AI scams on Reddit and Facebook

SmartCustomer Website Reviews and Complaints
business logo of FASHIONPHILE

FASHIONPHILE

4.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

FASHIONPHILE is a leader in pre-owned luxury, we BUY and SELL ultra-luxury accessories. We offer the largest selection of the world’s most coveted designers, including rare, vintage, and limited edition items.

We want to buy your luxury pieces and are committed to providing you with the highest payout value. FASHIONPHILE provides you with quick, safe, and simple methods to unlock the investment that is currently sitting in your closet.


fashionphile.com
Founded in 1999
Carlsbad, CA, United States
+93
See all photos
How would you rate FASHIONPHILE?
grey stargrey stargrey stargrey stargrey star

FASHIONPHILE Reviews Summary

Fashionphile enjoys a strong reputation for offering high-quality, authentic luxury items that often exceed customer expectations regarding condition and accuracy of descriptions. Customers appreciate the detailed product listings, fast shipping, and reliable service, which contribute to a positive shopping experience. However, some concerns have been raised regarding inconsistencies in product descriptions and occasional shipping delays, particularly related to carrier issues. Overall, the company demonstrates a commitment to customer satisfaction with responsive service and a user-friendly purchasing process, fostering a loyal customer base eager to return for future purchases.

This summary is generated by AI, based on text from customer reviews

This company does not typically respond to reviews

Instant Feedback

41,329 reviews

We monitor reviews for authenticity

Arkansas
1 review
0 helpful votes
Follow Andrea Y.
Unfollow Andrea Y.
Share Review
Report Review

Happy Customer!
September 30, 2024
Updated review

A happy customer thats been shopping with you for years! I'd love to become a brand ambassador!

Date of experience: September 19, 2024

Great customer rep helped me!
June 10, 2024
Previous review

Great customer rep helped me!

Date of experience: May 31, 2024
District of Columbia
1 review
0 helpful votes
Follow Carissa B.
Unfollow Carissa B.
Share Review
Report Review

It's always great experience!
September 30, 2024

I've purchased two items from Fashionphile and both my LV items are in immaculate conditions. You can see in the pictures where there may be a blemish or two, so you know exactly what to expect. So far, it's been an amazing shopping experience. The hardest part is always making a decision about what to buy lol!

Date of experience: September 19, 2024
Zulma A. FASHIONPHILE Rep
over a year old

Hello Carissa,

Thank you so much for your kind words! We're thrilled to hear that you've had such a great experience with your LOUIS VUITTON purchase and that the items met your expectations. We’re glad our detailed photos helped you make informed choices. And we completely understand—choosing from so many amazing options can be tough! We look forward to helping you find your next perfect piece.

Florida
1 review
0 helpful votes
Follow Peerawat M.
Unfollow Peerawat M.
Share Review
Report Review

A bag is excellent
September 30, 2024

Impressive from the first time When I got my bag. All of products look very great.

Date of experience: September 19, 2024
Canada
1 review
0 helpful votes
Follow Candice H.
Unfollow Candice H.
Share Review
Report Review

High quality products, great experience always! Thank you!

Date of experience: September 19, 2024
California
1 review
0 helpful votes
Follow Joan K.
Unfollow Joan K.
Share Review
Report Review

Very satisfied
September 30, 2024

Great, no issues or problems. Very pleasant experience. Received payment very fast and an offer to resell the item back.

Date of experience: September 19, 2024
New York
1 review
0 helpful votes
Follow Raquel M.
Unfollow Raquel M.
Share Review
Report Review

Missing item under investigation
September 30, 2024
Updated review

Disappointed. I am currently missing an item to my luxury bag the shipper claims it was sent however the strapless 1663.00 bag says otherwise. Now I am waiting a decision on this strap from the claim department because there is no Swiss cheese affect to pick up circumstances like this in the company.

FASHIONPHILE attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 19, 2024

I always find gems here :)
September 22, 2024
Previous review

I always find gems here :)

Date of experience: September 12, 2024
New York
1 review
0 helpful votes
Follow Keun T.
Unfollow Keun T.
Share Review
Report Review

Great selection, easy to doing business.
September 29, 2024

Great selection, great value and easy to doing business with.
You just got another happy customer!

Date of experience: September 19, 2024
New Jersey
1 review
0 helpful votes
Follow Dani Z.
Unfollow Dani Z.
Share Review
Report Review

Very professional
September 29, 2024

So there was a snag with the order being shipped to the incorrect address, but it got corrected before it went on the road. Customer svc was awesome. They were knowledgeable, diligent and professional.

Date of experience: September 19, 2024
Zulma A. FASHIONPHILE Rep
over a year old

Hello Dani,

Thank you so much for your kind words! We're glad to hear that our team could quickly resolve the shipping issue and provide you with a great experience. It's wonderful to know that you found our customer service to be knowledgeable, diligent, and professional. We truly appreciate your support and all of us at FASHIONPHILE forward to serving you again!

California
1 review
0 helpful votes
Follow Claudia J.
Unfollow Claudia J.
Share Review
Report Review

Super happy!
September 29, 2024

At first when I removed the tag and could not close the clasp I was sooooooo worried and thought I had been sold a defective item. Then looking carefully I realized that there was another piece from clasp that needed to be lifted. All I can say is teach your clients how to properly get familiar with watches as they're all different……thank you I'm happy with my decision.

Date of experience: September 19, 2024
Zulma A. FASHIONPHILE Rep
over a year old

Hi Claudia,

Thank you so much for your feedback! We're thrilled that you're happy with your purchase and figured out the clasp. We appreciate your suggestion about providing more guidance on watches, as every piece truly has its unique features. We'll keep this in mind to help future customers. Thank you for choosing FASHIONPHILE, and we hope you enjoy your watch!

Arkansas
1 review
0 helpful votes
Follow Erin I.
Unfollow Erin I.
Share Review
Report Review

Perfect!
September 29, 2024

My LV is gorgeous. Looks and feels like it's literally brand new, but got it for over 25% below retail. Shipped quickly. No issues. I've ordered several designer bags from here and never been disappointed!

Date of experience: September 19, 2024
Ohio
1 review
0 helpful votes
Follow Andre M.
Unfollow Andre M.
Share Review
Report Review

Thank you so much!
September 29, 2024

This works very well for us-thanks for being there. We will always be loyal and frequent customers to your organization.

Date of experience: September 19, 2024
New York
1 review
0 helpful votes
Follow Jen S.
Unfollow Jen S.
Share Review
Report Review

Hermes
September 29, 2024

Absolutely stunning Hermes bangle. I received it in record time. Thank you!

Date of experience: September 19, 2024
Florida
1 review
0 helpful votes
Follow Erika P.
Unfollow Erika P.
Share Review
Report Review

Easy and simple
September 29, 2024

Great luxury items with appropriate descriptions as to the shape they're in etc. I've ordered amazing items from here so far and have been happy with every purchase. I love that they provide their own dust bags even if your item doesn't come with the brand specific dust bag. Also good security for shipping the items to make sure they get into your hands.

Date of experience: September 19, 2024
Zulma A. FASHIONPHILE Rep
over a year old

Hello Erika,

Thank you for your wonderful feedback! We're so happy you've been pleased with your purchases and find our descriptions accurate. It's great to know you appreciate the added touch of our dust bags and the secure shipping process. We take pride in making sure your luxury items arrive safely in your hands. Thank you for choosing FASHIONPHILE, and we look forward to helping you find more amazing pieces!

Arkansas
1 review
0 helpful votes
Follow Ivy C.
Unfollow Ivy C.
Share Review
Report Review

My face hurts after smiling so much at Fashionphile.
September 29, 2024
Updated review

A Bag Lovers DREAM! I purchased 3 bags and love them all because they are so unique and in Great condition. And OH- the great prices and customer service by ZACHARY!
One came home with me and the other 2 were shipped. 1 came from California and was even more exciting than the photo and 1 was shipped from NY because we took the train. I don't know how- BUT they both arrived at the same time and date! I signed for them and grinned ear to ear when I opened the boxes. What a great experience I hope to do again and again!

Date of experience: September 19, 2024
Zulma A. FASHIONPHILE Rep
over a year old

Hi Ivy,

Thank you so much for your amazing review! We're absolutely thrilled to hear that your experience brought you so much joy! It’s wonderful that you love all three bags and found them to be as unique and in great condition as you hoped. We’re also glad Zachary could provide excellent customer service, and that the timing of your deliveries worked out perfectly. We appreciate your continued trust in FASHIONPHILE and are so happy you discovered our flagship store in New York. We can't wait to welcome you back for more bag-loving adventures!


Great price, good quality
September 3, 2021
Previous review

Great price, good quality

Date of experience: September 3, 2021
District of Columbia
1 review
0 helpful votes
Follow Danielle H.
Unfollow Danielle H.
Share Review
Report Review

Happy customer
September 29, 2024

This is my second purchase from this site and I haven't been disappointed. The products just as described.

Date of experience: September 19, 2024
California
1 review
0 helpful votes
Follow Roxanne M.
Unfollow Roxanne M.
Share Review
Report Review

Awesome
September 29, 2024

Loooooove my nano speedy! Came so fast! Thankfully I was home to get my package.

Date of experience: September 18, 2024
Connecticut
1 review
0 helpful votes
Follow gloriel S.
Unfollow gloriel S.
Share Review
Report Review

Committed
September 29, 2024

From the moment I walked in to the moment I walked out these ladies were nothing but very nice to me and the customer service is beyond amazing! Aniya was absolutely amazing thank you so much for everything!

Date of experience: September 18, 2024
Florida
1 review
0 helpful votes
Follow Penny M.
Unfollow Penny M.
Share Review
Report Review

Another happy purchase
September 28, 2024
Updated review

Bag was as described and arrived on time and very well packaged!

Date of experience: September 18, 2024

Have made several purchases...
October 4, 2023
Previous review

Have made several purchases...pleased with service and items received :)

Date of experience: October 3, 2023
District of Columbia
1 review
0 helpful votes
Follow Jamie F.
Unfollow Jamie F.
Share Review
Report Review

Tote bag
September 28, 2024

Order/ delivery was smooth. Wish bag was larger! Ordered a medium but the beautiful purple was not available so I went with beige

Date of experience: September 18, 2024
Florida
1 review
0 helpful votes
Follow Carla D.
Unfollow Carla D.
Share Review
Report Review

Love it and easy
September 28, 2024

Been looking for this bag and i love it- came when promised!

Date of experience: September 18, 2024