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FASHIONPHILE

4.8

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From the business

FASHIONPHILE is a leader in pre-owned luxury, we BUY and SELL ultra-luxury accessories. We offer the largest selection of the world’s most coveted designers, including rare, vintage, and limited edition items.

We want to buy your luxury pieces and are committed to providing you with the highest payout value. FASHIONPHILE provides you with quick, safe, and simple methods to unlock the investment that is currently sitting in your closet.


fashionphile.com
Founded in 1999
Carlsbad, CA, United States
+93
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FASHIONPHILE Reviews Summary

Fashionphile enjoys a strong reputation for offering high-quality, authentic luxury items that often exceed customer expectations regarding condition and accuracy of descriptions. Customers appreciate the detailed product listings, fast shipping, and reliable service, which contribute to a positive shopping experience. However, some concerns have been raised regarding inconsistencies in product descriptions and occasional shipping delays, particularly related to carrier issues. Overall, the company demonstrates a commitment to customer satisfaction with responsive service and a user-friendly purchasing process, fostering a loyal customer base eager to return for future purchases.

This summary is generated by AI, based on text from customer reviews

This company does not typically respond to reviews

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41,329 reviews

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Alabama
1 review
0 helpful votes
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Extremely happy!
October 2, 2024
Updated review

Ty in the NY store was above and beyond helpful. We talked thru chat and he answered all my questions, and knew I was picky with my bags. He gave me his honest answers to my questions and I purchased the vintage bag.

Date of experience: September 21, 2024

Always had good service with FASHIONPHILE
February 22, 2024
Previous review

Always had good service with FASHIONPHILE

Date of experience: February 22, 2024
Texas
1 review
0 helpful votes
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Always a great place to buy
October 2, 2024
Updated review

Easier to use the website than app. The app lags sometimes. Items are package well. Comes with dustbag

Date of experience: September 21, 2024

Easier to use the website than app
September 25, 2024
Previous review

Easier to use the website than app

Date of experience: September 14, 2024
Canada
1 review
0 helpful votes
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Great service
October 2, 2024

Great customer service and products, fast delivery, easy returns, variety of products and a reliable source for pre-loved designer items. I would love a Canadian branch as you may have more customers. Thank you.

FASHIONPHILE attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 21, 2024
South Dakota
1 review
0 helpful votes
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Thank you for my beautiful bag. I will definitely buy from Fashionphile again.

Date of experience: September 21, 2024
Pennsylvania
1 review
0 helpful votes
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Love for FashionPhile
October 1, 2024
Updated review

FP is my favorite place to shop for lux and high end fashion items. I purchased a large Chanel 19 that was labeled as "shows wear". Despite this description the bag looked great when I received it. What I did notice is that there was a slash mark in the leather that was not photographed nor explained in the listing. I was disappointed that such a large detail was omitted.

Date of experience: September 21, 2024

Excellent!
December 24, 2023
Previous review

Excellent!

Date of experience: December 24, 2023
Utah
1 review
0 helpful votes
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Great Products for Purchase
October 1, 2024

I am pleased with my shipment order of the key tag from this company. I have also been onsite to make a purchase and will return in a few months. Even the "shows wear" items are in wonderful condition. I have purchased Louie Vuitton and high-end merchandise for decades and Fashionphile is my GO TO. The follow up interest on delivery is enjoyable to see that someone/company cares enough to know! Thank you for whoever came up with the idea to serve the price conscious shopper.

Date of experience: September 21, 2024
Minnesota
1 review
0 helpful votes
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I would purchase again but…
October 1, 2024
Updated review

I bought from FASHIONPHILE ~4-5times and they always have been great experience. This time I bought Cartier bracelet (but it was too small so I returned) and Hermes belt (it was advertised as 32mm but it was actually 24mm so I returned it).

Date of experience: September 21, 2024
Zulma A. FASHIONPHILE Rep
over a year old

Hello Shima, Thank you for being a loyal customer and for sharing your experience with us! We're glad to hear that you've had great experiences with FASHIONPHILE in the past and that you appreciate our easy purchase and return process, as well as our commitment to quality and trust. We're sorry to hear that the Cartier bracelet and Hermes belt didn’t work out this time, and we appreciate your understanding. If there's anything we can do to assist you with future purchases, please don't hesitate to reach out. We look forward to serving you again!


FASHIONPHILE again!
August 15, 2021
Previous review

The whole process and experience were positive. I'd definitely purchase again from FASHIONPHILE big in the future.

Date of experience: August 15, 2021
California
1 review
0 helpful votes
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Required signature was inconvenient
October 1, 2024
Updated review

UPS had to reattempt delivery 3x because i always miss them. Im not allowed to customize delivery by changing the delivery date or options for UPS storepickp instead. I asked help from Fashionphile agent and FP cant change the delivery options on their end either. Its a total waste of UPS carbon footprint having them attempt to deliver to me 3x when i can just pick it up at store or schedule it when im sure to be at home. Also its 95 degrees outside for UPS to waste their energy on all this.

FASHIONPHILE attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 21, 2024

Took a long time to arrive when shipped
September 17, 2021
Previous review

Not sure if it was the shipper's fault that the delivery was delayed. Also, it didnt come with original box and pouch so im not entirely sure if this item is authentic.

Date of experience: August 18, 2021
Virginia
1 review
0 helpful votes
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Great customer service
October 1, 2024

I contacted customer service to ensure my order would arrive on the date I needed, and they were quick to respond and confirm. They even provided updated tracking order information for me.

Date of experience: September 21, 2024
Zulma A. FASHIONPHILE Rep
over a year old

Hello Jamie,

Thank you for your wonderful feedback! We're so glad to hear that our customer service team was able to assist you quickly and provide the tracking updates you needed. It’s great to know you chose FASHIONPHILE for our quality authentic products and return policy. We appreciate your trust and look forward to serving you again!

Singapore
1 review
0 helpful votes
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Worth every penny!
October 1, 2024

Amazing! Price is great. Love love the bracelet! Exceeded my expectation.

Date of experience: September 21, 2024
California
1 review
0 helpful votes
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Beautiful Wallet
October 1, 2024

Fast shipping and the wallet is just what I wanted. Would buy from again.

Date of experience: September 20, 2024
Texas
1 review
0 helpful votes
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My Gucci bag
October 1, 2024
Updated review

Always have what I'm looking for, the descriptions of the items are always correct and match what I receive. My delivery was perfect.

Date of experience: September 20, 2024
Zulma A. FASHIONPHILE Rep
over a year old

Hello Donna,

Thank you so much for your kind words! We're thrilled to hear that you found exactly what you were looking for and that the description matched your GUCCI bag perfectly. It’s great to know you appreciate our selection, fair prices, and buy-back service. We look forward to helping you find more amazing items in the future!


Outstanding!
March 24, 2024
Previous review

Outstanding!

Date of experience: March 14, 2024
Colorado
1 review
0 helpful votes
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Gorgeous boots
October 1, 2024

Amazing boots…never been worn and totally unique! Can't wait to wear them this fall!

Date of experience: September 20, 2024
Zulma A. FASHIONPHILE Rep
over a year old

Hello Kristin,

Thank you so much for your lovely review! We're thrilled that you love your new boots and found them to be truly unique. It's great to hear that our pricing and speedy shipping made your experience even better. We hope you enjoy wearing them this fall and look forward to helping you find more amazing pieces in the future!

California
1 review
0 helpful votes
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Brand new
October 1, 2024

I had been on the hunt for this item and I'm so happy I found it
In excellent condition
The check out process and shipping was seamless and arrived so fast

Date of experience: September 20, 2024
Michigan
1 review
0 helpful votes
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Very satisfied with the authenticity and quality of the used brands

Date of experience: September 20, 2024
California
1 review
0 helpful votes
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Great!
September 30, 2024

Got exactly what I ordered! I will definitely be purchasing more bags!

Date of experience: September 20, 2024
New York
1 review
0 helpful votes
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Ty made this purchase seamless
September 30, 2024

I am new to fashionphile and reached out for help ty took it from there. Love my bag thank you SO much ty I'll be back because of you- incredible customer service.

Date of experience: September 20, 2024
Zulma A. FASHIONPHILE Rep
over a year old

Hello AJ,

Thank you so much for your heartfelt review! We’re thrilled to hear that Ty provided you with such incredible customer service and made your first FASHIONPHILE experience seamless. It’s wonderful that you love your bag, and we’re so glad Ty could assist in making your purchase special. We look forward to welcoming you back, and we’ll be sure to share your kind words with Ty!

Virginia
1 review
0 helpful votes
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I had a great 👍 experience.
September 30, 2024

Got my order fine. Ordering and delivery was so smooth...no interruption or delay.

Date of experience: September 20, 2024
New York
1 review
0 helpful votes
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Good purchase
September 30, 2024

I like the bag. It's well packaged and shipped fast. It's good to see Fashionphile offer more promotions. Will purchase again when the price is right.

Date of experience: September 20, 2024
New York
1 review
0 helpful votes
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2nd purchase
September 30, 2024

Great and as described - 2nd time buying from the site and plan on selling some bags soon

Date of experience: September 20, 2024