Check out our latest communities fighting
AI scams on Reddit and Facebook

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
FASHIONPHILE is a leader in pre-owned luxury, we BUY and SELL ultra-luxury accessories. We offer the largest selection of the world’s most coveted designers, including rare, vintage, and limited edition items.
We want to buy your luxury pieces and are committed to providing you with the highest payout value. FASHIONPHILE provides you with quick, safe, and simple methods to unlock the investment that is currently sitting in your closet.
Fashionphile enjoys a strong reputation for offering high-quality, authentic luxury items that often exceed customer expectations regarding condition and accuracy of descriptions. Customers appreciate the detailed product listings, fast shipping, and reliable service, which contribute to a positive shopping experience. However, some concerns have been raised regarding inconsistencies in product descriptions and occasional shipping delays, particularly related to carrier issues. Overall, the company demonstrates a commitment to customer satisfaction with responsive service and a user-friendly purchasing process, fostering a loyal customer base eager to return for future purchases.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I wasn't sure about this website after doin my research, I found a nice bag that I wanted I purchased it & I can say I'm utterly impressed with the quality of a "used " bag. The Louis Vuttion bag is new. I will be buying from fashionphile again soon. Great experience
Really fast delivery and my bag is perfect!
Thank you!
Fast shipping, great price and product was as described in really good condition.
Fashionphile has been my go to for handbag purchases for the past several years. I have both purchased and sold back a bag I purchased a year or two prior.
I would rather buy something pre-loved than something new and I really like some of the older styles that are coming back in fashion so this all works out for me! Their layaway feature is great also.
I got the cutest scarf. I could have classified it as very good condition though. The scarf was quite wrinkled to be considered excellent condition
I have to say it exceeded my expectations as the item arrived fast, requiring a signature to ensure receipt and was very well packaged.
I put 4 before i received the item more than 1 week since i purchased the item. It took too long
After returning back home to the UK from a lovely trip in Italy, I was disappointed to see that a favourite pair of Celine sunglasses, bought as a gift were lost and somehow didn't make it back home. I contacted someone in the US via instagram DM about a pair of identical glasses she had recently sold, in order to see if I could find out the serial number or any details about the glasses as I didn't have any details myself. This kind person sent me a link to the glasses I purchased. I thought please deliver to the UK, and yes you did!…. Couple of clicks and I had bought them. They arrived beautifully packaged and in the most perfect condition. The experience was effortless and I am so happy 😁
Hello Nancy,
Thank you so much for sharing your experience! We're thrilled that FASHIONPHILE could come to the rescue and help you replace your beloved CELINE sunglasses. It's wonderful to hear that the process was smooth and that the glasses arrived beautifully packaged and in perfect condition. We're grateful for the recommendation that led you to us and look forward to serving you again in the future! Enjoy your sunglasses!
Fast shipping, accurate description, easy access, competitive pricing.
Quality items are delivered, website is streamlined and user friendly.
Ordering a very expensive Tiffany item on a third party site was nerve racking. But the jewelry was as they described and I had it independently verified after receiving it.
I received the bag I ordered that was rated shows wear, but the candy stain inside was not mentioned. The bag wasn't what I expected but the overall process with fashionphile was smooth.
Danielle was exceptional! She got this order to me in difficult circumstances and on time. I appreciate her very much!
Hello Buckley,
Thank you so much for your wonderful review! We’re delighted to hear that Danielle provided you with exceptional service and ensured your order arrived on time despite the challenges. We’ll be sure to share your kind words with her. Thank you for choosing us, and we’re thrilled to have you as a customer—especially since your wife loves the site!
Fashionphile is the real deal. Great products, super fast processing, user friendly site, and outstanding customer service.
Great shopping experience. Website was easy to use. Once I found what I wanted shipping was a little delayed due to the hurricane…out of their control. Handbag was in great condition.
My first purchase from fashionfile and I was Pleasntly surprised with quality of my Louis Vuitton shoulder bag. More beautiful in person. I love my purchase! Clean, no smell, and just as described.
Hello Monice,
Thank you so much for your fantastic review! We're thrilled to hear that your first experience with FASHIONPHILE exceeded your expectations and that your LOUIS VUITTON shoulder bag was even more stunning in person. It’s wonderful to know that you’re happy with the quality and condition. We look forward to helping you find more beautiful pieces in the future! Enjoy your new bag!
First time shopper very excited to see merchandise! The quality of every item i ordered was so top notch. Im always a super skeptic and I placed a quick second order after receiving my first because Of how happy I was with the merchandise and the easy return policy.
Answer: Hey! Sometimes the date code is deep in the item, and hard to photograph. Please reach out to our Personal Shoppers, they can help you find the date code https://www.fashionphile.com/personal-shoppers
Answer: Hey! Sometimes the date code is deep in the item, and hard to photograph. Please reach out to our Personal Shoppers, they can help you find the date code https://www.fashionphile.com/personal-shoppers
Answer: Everything we sell is technically "preowned" but we have thousands of items in like-new condition! Simply filter by condition > "new"
Answer: Hey Julien! We buy our products from people like you. We give you a fast and generous upfront payment so you can spend it on what you really want. FASHIONPHILE provides you with quick, safe, and simple methods to unlock the investment that is currently sitting in your closet. You are paid once your item has arrived it is authenticated (no waiting for consignment). After it is authenticated, it is listed for sale on our site! Happy shopping & selling.
Answer: At FASHIONPHILE, we invest heavily in people, R&D, technology, and tools to continuously create the future of ultra-luxury authentication. FASHIONPHILE's Authentication department is a team of the top ultra-luxury authentication experts from around the globe, each of which, regardless of prior experience, undergoes rigorous training and testing through our proprietary program, FASHIONPHILE University. FASHIONPHILE has four tiers of Authenticators – all of whom begin their time as Apprentices under Senior Authenticators and must undergo a minimum of 5,200 hours to graduate to the next tier and be able to authenticate just seven brands on their own. Training is both hands-on and technology-oriented, with FASHIONPHILE's "Graveyard" of collected counterfeits dissected and analyzed in FASHIONPHILE University for a deeper, science-based understanding. Before any item is posted to the FASHIONPHILE website or sold through one of our Showrooms, it is checked by two highly qualified authenticators specializing in specific brand names. Our experts have been thoroughly educated in detecting "fakes". Whether it is a handbag or an accessory item, the authentication of every piece is reviewed and inspected to ensure that its details meet with the manufacturer's established standards of quality in: stamping, stitching, hardware, authenticity stamps, date codes, serial number (where applicable), materials and craftsmanship.
Answer: At FASHIONPHILE, we invest heavily in people, R&D, technology, and tools to continuously create the future of ultra-luxury authentication. FASHIONPHILE's Authentication department is a team of the top ultra-luxury authentication experts from around the globe, each of which, regardless of prior experience, undergoes rigorous training and testing through our proprietary program, FASHIONPHILE University. FASHIONPHILE has four tiers of Authenticators – all of whom begin their time as Apprentices under Senior Authenticators and must undergo a minimum of 5,200 hours to graduate to the next tier and be able to authenticate just seven brands on their own. Training is both hands-on and technology-oriented, with FASHIONPHILE's "Graveyard" of collected counterfeits dissected and analyzed in FASHIONPHILE University for a deeper, science-based understanding. Before any item is posted to the FASHIONPHILE website or sold through one of our Showrooms, it is checked by two highly qualified authenticators specializing in specific brand names. Our experts have been thoroughly educated in detecting "fakes". Whether it is a handbag or an accessory item, the authentication of every piece is reviewed and inspected to ensure that its details meet with the manufacturer's established standards of quality in: stamping, stitching, hardware, authenticity stamps, date codes, serial number (where applicable), materials and craftsmanship. We have a 100% authentic guarantee.
Answer: Shipping time is estimated at checkout. Please go through checkout, and see the time estimate in the shipping section.
Answer: Hey Debra, At FASHIONPHILE, we understand the importance of trust. Shopping for pre-owned luxury items isn't easy. The reselling industry is plagued by sellers of counterfeit luxury handbags, so it is essential that our experts are skilled in the art of authentication. - Before any item is posted to the FASHIONPHILE website or sold through our boutiques, it is checked by two highly qualified authenticators specializing in specific brand names. - Our experts have been thoroughly educated in detecting "fakes". - Whether it is a handbag or an accessory item, the authentication of every piece is reviewed and inspected to ensure that its details meet with the manufacturer's established standards of quality in: stamping, stitching, hardware, authenticity stamps, date codes, serial number (where applicable), materials and craftsmanship. We stand by our authenticators and the authenticity of each item we sell and we offer a lifetime return policy should any item we sell proves to be non-authentic.
Answer: Check out our Designer Directory for a full view of what brands we carry, and what items we take from each brand! https://www.fashionphile.com/designer-directory


Hello Chelle,
Thank you so much for your wonderful feedback! We're thrilled that your first splurge with us exceeded your expectations and that you were pleased with the fast delivery and secure packaging. It's great to know that FASHIONPHILE's reputation for authenticity and quality helped you make the decision. We appreciate your trust and look forward to helping you find more luxury treasures in the future!