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FASHIONPHILE

4.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

FASHIONPHILE is a leader in pre-owned luxury, we BUY and SELL ultra-luxury accessories. We offer the largest selection of the world’s most coveted designers, including rare, vintage, and limited edition items.

We want to buy your luxury pieces and are committed to providing you with the highest payout value. FASHIONPHILE provides you with quick, safe, and simple methods to unlock the investment that is currently sitting in your closet.


fashionphile.com
Founded in 1999
Carlsbad, CA, United States
+93
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FASHIONPHILE Reviews Summary

Fashionphile enjoys a strong reputation for offering high-quality, authentic luxury items that often exceed customer expectations regarding condition and accuracy of descriptions. Customers appreciate the detailed product listings, fast shipping, and reliable service, which contribute to a positive shopping experience. However, some concerns have been raised regarding inconsistencies in product descriptions and occasional shipping delays, particularly related to carrier issues. Overall, the company demonstrates a commitment to customer satisfaction with responsive service and a user-friendly purchasing process, fostering a loyal customer base eager to return for future purchases.

This summary is generated by AI, based on text from customer reviews

This company does not typically respond to reviews

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41,329 reviews

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Missouri
1 review
0 helpful votes
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Purses, necklaces
November 16, 2024

I did ordered some my fav purse.its came very nive n authentic quality n packages s very nice.im
Happy with ordered 👍🏽

Date of experience: November 5, 2024
Pennsylvania
1 review
0 helpful votes
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Great experience
November 15, 2024

Amazing experience and love the bag and so many options I can chose from

Date of experience: November 5, 2024
Colorado
1 review
0 helpful votes
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It looks beautiful
November 15, 2024

I appreciate the certificate of authentication, presentation, and nail file

Date of experience: November 5, 2024
Texas
1 review
0 helpful votes
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Great purchase.
November 15, 2024
Updated review

Quick experience and picked up a great piece. The delivery was quick and problem free.

Date of experience: November 5, 2024

Great first time experience!
September 20, 2024
Previous review

Great first time experience!

Date of experience: September 9, 2024
Connecticut
1 review
0 helpful votes
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Great service!
November 15, 2024

Thank you for a great experience! I love my bag! It's literally perfect

Date of experience: November 5, 2024
Nevada
1 review
0 helpful votes
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Good condition but Not good photos
November 15, 2024

I love the bag but 1 the measurements were off so It doesn't fit my laptop as planned. Also, both the straps have major cracking at seem which was not in the photos, or I would have gotten little better one. :(

FASHIONPHILE attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: November 5, 2024
California
1 review
0 helpful votes
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Best place to shop for pre-loved bags
November 15, 2024
Updated review

I had purchased a bag from fahionphile recently. The overall experience was pleasant. The shipping was fast and the service was great. Will shop there again!

Date of experience: November 5, 2024

Love fashionphile!
July 30, 2024
Previous review

Love fashionphile!

Date of experience: July 20, 2024
Virginia
1 review
0 helpful votes
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I love my new-to-me Louis Vuitton Retiro PM
November 15, 2024
Updated review

Fashionphile never disappoints. I received my bag promptly and, as always, it was packaged very well. The condition actually exceeded my expectations based on the photos and description.

Date of experience: November 5, 2024

Easy and efficient
November 8, 2024
Previous review

Easy and efficient

Date of experience: October 29, 2024
New Mexico
1 review
0 helpful votes
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Amazing Bag
November 15, 2024

I love my new Louis Vuitton bag! It was exactly as described, and I'm so happy with my purchase.

Date of experience: November 5, 2024
Texas
1 review
0 helpful votes
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Great Experience
November 15, 2024

Everything came as expected, very pleased. I will keep using this company.

Date of experience: November 4, 2024
California
1 review
0 helpful votes
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Happy Camper
November 15, 2024
Updated review

Fashionphile sets a high standard in luxury resale. Quality control is meticulous, item descriptions are precise, and every purchase is securely packaged with fast shipping. I was impressed by the seamless checkout process and appreciated the reliability at each step. With a well-curated, fairly priced catalog, I'm confident I'll be a returning customer. Thank you for delivering a classy shopping experience.

Date of experience: November 4, 2024

Online chat takes so long to be connected to a live...
March 11, 2024
Previous review

Online chat takes so long to be connected to a live person, and they are absolutely not helping to resolve the issues whatsoever.

Date of experience: February 29, 2024
California
1 review
0 helpful votes
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Misleading Sale
November 15, 2024

The bag I ordered comes with a short strap typically and the listing was not honest regarding the short strap being missing. I am hoping the price I paid was fair considering the missing strap.

FASHIONPHILE attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: November 4, 2024
Texas
1 review
0 helpful votes
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Luxury lover
November 15, 2024

Great, I contacted FP with questions about two handbags and their condition. They responded right away and sent me additional photos of the items which was extremely helpful and I was able to purchase the right item for me

Date of experience: November 4, 2024
Indiana
1 review
0 helpful votes
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Luxury and Style Combined
November 15, 2024

I recently purchased the Louis Vuitton Jacquard Neverfull BB Shoulder Strap in Beige Brown from FASHIONPHILE, and I must say, it has given my beloved bags a stylish upgrade. The strap is adjustable, allowing me to wear my bag comfortably across my body or on my shoulder. My shopping experience with FASHIONPHILE was seamless. The strap arrived promptly and in pristine condition.

Date of experience: November 4, 2024
Texas
1 review
0 helpful votes
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This was my second Fashionphile purchase and both times I have been really happy with the bags I bought. This time I got a Louis Vuitton multicolor monogram Alma in white, and fashionphile was honest about the condition of the bag and clearly showed pictures of any imperfections. The imperfections pictured (and stated in the description) seemed more pronounced in the photos than in person, so I was pleasantly surprised that the bag looked even better than I expected. I was really happy with my purchase, and I would buy from fashionphile again.

Date of experience: November 4, 2024
Maryland
1 review
0 helpful votes
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Awesome Fendi mini baguette
November 15, 2024

The baguette I purchased was in excellent condition! I love it. The shipping was really quick, it arrived in just a couple of days.

Date of experience: November 4, 2024
California
1 review
0 helpful votes
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Beautiful Bag, Shipping Box Busted Open
November 15, 2024

Dear Fashionphile, the LV bag arrived as described. It is gorgeous thank you! The only one problem is that the tape was busted open/there was a gapi no hole in the box (where I could see the paper tissue holding the bag). I'm 100% certain it's not Fashionphile's fault, but I'd recommend adding more padding + tape to avoid damage during the holiday rush.

Date of experience: November 4, 2024
Ohio
1 review
0 helpful votes
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Beautiful designer and authentic bags
November 15, 2024

First time user and very impressed with options. Bag came as described.

Date of experience: November 4, 2024
Florida
1 review
0 helpful votes
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Bag arrived in perfect condition as described. Pictures online showed accurate condition. I love it!

Date of experience: November 4, 2024
Kentucky
1 review
0 helpful votes
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Perfect
November 15, 2024

Awesome bag even better than what was described. The bag was in premiere excellent condition.

Date of experience: November 4, 2024