Check out our latest communities fighting
AI scams on Reddit and Facebook

SmartCustomer Website Reviews and Complaints
business logo of FASHIONPHILE

FASHIONPHILE

4.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

FASHIONPHILE is a leader in pre-owned luxury, we BUY and SELL ultra-luxury accessories. We offer the largest selection of the world’s most coveted designers, including rare, vintage, and limited edition items.

We want to buy your luxury pieces and are committed to providing you with the highest payout value. FASHIONPHILE provides you with quick, safe, and simple methods to unlock the investment that is currently sitting in your closet.


fashionphile.com
Founded in 1999
Carlsbad, CA, United States
+93
See all photos
How would you rate FASHIONPHILE?
grey stargrey stargrey stargrey stargrey star

FASHIONPHILE Reviews Summary

Fashionphile enjoys a strong reputation for offering high-quality, authentic luxury items that often exceed customer expectations regarding condition and accuracy of descriptions. Customers appreciate the detailed product listings, fast shipping, and reliable service, which contribute to a positive shopping experience. However, some concerns have been raised regarding inconsistencies in product descriptions and occasional shipping delays, particularly related to carrier issues. Overall, the company demonstrates a commitment to customer satisfaction with responsive service and a user-friendly purchasing process, fostering a loyal customer base eager to return for future purchases.

This summary is generated by AI, based on text from customer reviews

This company does not typically respond to reviews

Instant Feedback

41,329 reviews

We monitor reviews for authenticity

Louisiana
1 review
0 helpful votes
Follow Cheryl B.
Unfollow Cheryl B.
Share Review
Report Review

Great Bag
September 17, 2025
Updated review

My bag was in great condition and I received it in a timely manner!

Date of experience: September 7, 2025

I'm never let down with Fashionphile!
September 10, 2025
Previous review

I'm never let down with Fashionphile!

Date of experience: August 30, 2025
California
1 review
0 helpful votes
Follow Melissa W.
Unfollow Melissa W.
Share Review
Report Review

Will buy from again
September 17, 2025

Received my package quickly. The cute confetti inside the box made my day. It was adorable and a sweet gesture that put a smile on my face. Nice job!

Date of experience: September 7, 2025
Illinois
1 review
0 helpful votes
Follow Maria D.
Unfollow Maria D.
Share Review
Report Review

Necklace
September 17, 2025

Very Satisfied with my Purchase the pearl necklace is perfect. No signs of wear or imperfections. Will purchase from this site again

Date of experience: September 7, 2025
Michigan
1 review
0 helpful votes
Follow Yazeed A.
Unfollow Yazeed A.
Share Review
Report Review

Easy and smooth experience. Bag came quick - and bad was in great and pristine condition.

Date of experience: September 7, 2025
Texas
1 review
0 helpful votes
Follow Lorena G.
Unfollow Lorena G.
Share Review
Report Review

Smooth transaction
September 17, 2025

Condition of the item was described very accurately and received the item within 7 day of placing the order.

Date of experience: September 7, 2025
Oregon
2 reviews
1 helpful vote
Follow Stacy D.
Unfollow Stacy D.
Share Review
Report Review

Excellent customer service!
September 17, 2025
Updated review

Just as expected… handbag is in excellent shape; it's nearly new. Would prefer gold chain to match antiqued gold hardware but the silver one will suffice for now, I suppose!

Date of experience: September 12, 2025

Quick and easy
January 24, 2024
Previous review

Quick and easy

Date of experience: January 24, 2024
Colorado
1 review
0 helpful votes
Follow Jen M.
Unfollow Jen M.
Share Review
Report Review

My bag is like new!
September 17, 2025
Updated review

I have been wanting this YSL bag forever. I had looked at it in the store recently, but the price was just a little out of reach at the time. I found the exact bag on Fashionphile, and it was in brand new condition. This is my fifth fashionphile purchase, and each one has been in better than expected condition. I love all my bags, and I will absolutely be a repeat customer. Thank you!

Date of experience: September 6, 2025

Another great purchase
April 23, 2025
Previous review

I purchased some Dior bracelets, they look as good as new. I always go to Fashionphile when I am looking for luxury items. All of my purchases so far have been fantastic.

Date of experience: April 12, 2025
Florida
1 review
0 helpful votes
Follow Michelle B.
Unfollow Michelle B.
Share Review
Report Review

Fabulous experience!
September 17, 2025

I always am nervous ordering online, but I got exactly what was described, wearing it now!

Date of experience: September 6, 2025
New Jersey
1 review
0 helpful votes
Follow Charly N.
Unfollow Charly N.
Share Review
Report Review

Amazing First Experiance
September 16, 2025

Hello! This is my first time buyer a bag this expensive and it's a holy grail of mine! I was very nervous ordering online especially cause I live in a very sketchy area.It came to me 4 days early and safely! Will order again! Thank you!

Date of experience: September 6, 2025
California
1 review
0 helpful votes
Follow Ruby S.
Unfollow Ruby S.
Share Review
Report Review

Beautiful handbag
September 16, 2025

Fast delivery. Item is as described and carefully packed.

Date of experience: September 6, 2025
California
1 review
0 helpful votes
Follow Agata N.
Unfollow Agata N.
Share Review
Report Review

Better than expected
September 16, 2025

Thank you for the bag. Because of the detailed description there were no surprises. Bag was worn but looks fantastic in my opinion. I'm very happy with the purchase.

Date of experience: September 6, 2025
Texas
1 review
0 helpful votes
Follow Linda T.
Unfollow Linda T.
Share Review
Report Review

Better than last time
September 16, 2025

It's been awhile since I last ordered from Fashionphile. This time around, the item is just as described and packed nicely in its original box and in the unmarked box. UPS waited for me at the door to sign for the package.

Date of experience: September 6, 2025
North Carolina
1 review
0 helpful votes
Follow Rhonda L.
Unfollow Rhonda L.
Share Review
Report Review

Another wonderful purchase
September 16, 2025
Updated review

I've been buying from them for years and have never not been satisfied!

Date of experience: September 6, 2025

Always love buying from y'all!
September 9, 2025
Previous review

Always love buying from y'all! Its authentic!:-)

Date of experience: August 30, 2025
Ohio
1 review
0 helpful votes
Follow Elle E.
Unfollow Elle E.
Share Review
Report Review

New Used Kelly
September 16, 2025

I purchased an Hermes Kelly in excellent condition thinking I would notice a few imperfections. Other than some veining and smudges/faint scratches on the hardware, there were no major visible wear. I was pleased with what I examined. Plus, this came with a certificate of authentication which eliminated my concerns of authenticity.

Date of experience: September 6, 2025
Texas
1 review
0 helpful votes
Follow Kourtnay D.
Unfollow Kourtnay D.
Share Review
Report Review

Excellent condition and fast shipping
September 16, 2025

The handbag I received was exactly as described and shipping was faster than expected.

Date of experience: September 6, 2025
Florida
1 review
0 helpful votes
Follow Mary D.
Unfollow Mary D.
Share Review
Report Review

I use this site all the time
September 16, 2025

I've used this site multiple times. I have never been disappointed. You just have to be really careful to read the description. I have never been disappointed and things come exactly as they describe

Date of experience: September 6, 2025
California
1 review
0 helpful votes
Follow Catrina R.
Unfollow Catrina R.
Share Review
Report Review

Me & Fashionphile….
September 16, 2025
Updated review

I've been shopping with Fashionphile now for 6 year's. Your service, selection, delivery and return policy are Outstanding! Can't wait for the larger showroom in Los Angeles

Date of experience: September 6, 2025

Fashion Experience
June 30, 2025
Previous review

I've purchased quite a few things from Fashionphile in the last 6 months or so. My exports been nothing but GREAT. Can't edit for the DTLA store expansion to be completed

Date of experience: June 20, 2025
New York
1 review
0 helpful votes
Follow Ihlam E.
Unfollow Ihlam E.
Share Review
Report Review

Excellent
September 16, 2025

The bag I received was listed as "shows wear," but honestly, it should have been marked as "excellent"—that's how well Fashionphile takes care of their items. The bag is absolutely beautiful, and this was my first time owning a pre-loved piece. I was initially hesitant about buying secondhand, but the specific bag I was looking for is no longer available in stores. Thankfully, Fashionphile had it! This won't be my last purchase—I'll definitely be shopping with them again.Customer service was also outstanding. The representative was incredibly helpful and patient, even when I asked for additional photos of the bag. What I also appreciate is their easy return policy—if you're not happy with your purchase, you can send it back. Thank you, Fashionphile, for such a wonderful first experience!

Date of experience: September 6, 2025
Illinois
1 review
0 helpful votes
Follow Eugenya M.
Unfollow Eugenya M.
Share Review
Report Review

I had been looking at the Tiffany's Diamonds by the Yard 3 station necklace for a while. Was able to get the necklace for 45% off what it's currently going for at the store. It came with original case and box and necklace is in great condition.

Date of experience: September 6, 2025
Pennsylvania
1 review
0 helpful votes
Follow Karen S.
Unfollow Karen S.
Share Review
Report Review

Outstanding
September 16, 2025

Amazing service, quick shipping. Item as described - highly recommend.

Date of experience: September 6, 2025