Check out our latest communities fighting
AI scams on Reddit and Facebook

SmartCustomer Website Reviews and Complaints
business logo of FASHIONPHILE

FASHIONPHILE

4.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

FASHIONPHILE is a leader in pre-owned luxury, we BUY and SELL ultra-luxury accessories. We offer the largest selection of the world’s most coveted designers, including rare, vintage, and limited edition items.

We want to buy your luxury pieces and are committed to providing you with the highest payout value. FASHIONPHILE provides you with quick, safe, and simple methods to unlock the investment that is currently sitting in your closet.


fashionphile.com
Founded in 1999
Carlsbad, CA, United States
+93
See all photos
How would you rate FASHIONPHILE?
grey stargrey stargrey stargrey stargrey star

FASHIONPHILE Reviews Summary

Fashionphile enjoys a strong reputation for offering high-quality, authentic luxury items that often exceed customer expectations regarding condition and accuracy of descriptions. Customers appreciate the detailed product listings, fast shipping, and reliable service, which contribute to a positive shopping experience. However, some concerns have been raised regarding inconsistencies in product descriptions and occasional shipping delays, particularly related to carrier issues. Overall, the company demonstrates a commitment to customer satisfaction with responsive service and a user-friendly purchasing process, fostering a loyal customer base eager to return for future purchases.

This summary is generated by AI, based on text from customer reviews

This company does not typically respond to reviews

Instant Feedback

41,329 reviews

We monitor reviews for authenticity

Pennsylvania
1 review
0 helpful votes
Follow Tidina R.
Unfollow Tidina R.
Share Review
Report Review

Nice bag
September 20, 2025

I was under the impression that I would get a Louis Vuitton dust bag and a certificate of authenticity but I got a fashionphile dust bag and a tag that said authentic -kind of misleading. Also I got a leather Louis Vuitton and the listing said it was coated canvas- how can they not catch that?

Date of experience: September 10, 2025
Texas
1 review
0 helpful votes
Follow Dana G.
Unfollow Dana G.
Share Review
Report Review

Best site to buy pre loved luxury
September 20, 2025
Updated review

I've been shopping on fashionphile for a while now and i've always had such a positive experience. I can't recommend the site enough.

Date of experience: September 10, 2025

Another great purchase
May 17, 2025
Previous review

I love that fashionphile curates authentic products on a really great transparent rating scale so it gives me as a customer all the information I need on the product to make sure I'm making the perfect purchase.

Date of experience: May 6, 2025
California
1 review
0 helpful votes
Follow Roz f.
Unfollow Roz f.
Share Review
Report Review

ANOTHER ONE!
September 20, 2025
Updated review

Unbelievable purchase from my favorite place to shop for luxury purses. I bought a Louis Vuitton that arrived better than described. It looks so clean and beautiful for an older model. I love fashionphile because the selection is great and a wide variety of bags also. I will always shop with fashionphile because the customer service is awesome. My favorite place to shop online.

Date of experience: September 10, 2025

As always I found exactly what I was looking for
September 9, 2025
Previous review

As always I found exactly what I was looking for. I also found it at a very fair price.

Date of experience: August 30, 2025
Michigan
1 review
0 helpful votes
Follow Sherry B.
Unfollow Sherry B.
Share Review
Report Review

Love my Bag!
September 20, 2025
Updated review

I had a great experience was always. I am always satisfied with my purchase and I love the selections.

Date of experience: September 14, 2025

Another great purchase!
May 13, 2025
Previous review

I have been purchasing from the site for many years and am already satisfied. You won't go wrong purchasing your luxury goods from FASHIONPHILE.

Date of experience: May 3, 2025
Maryland
1 review
0 helpful votes
Follow Kim c.
Unfollow Kim c.
Share Review
Report Review

Perfect strap
September 20, 2025

I have purchased and sold with Fashionphile and my experience has always been great!

Date of experience: September 10, 2025
New York
1 review
0 helpful votes
Follow Jennifer S.
Unfollow Jennifer S.
Share Review
Report Review

Gorgeous Earrings
September 20, 2025

I have been both a buyer and seller and have had amazing experiences both ways! Most recently I purchased a beautiful pair of Cartier earrings. The entire transaction was smooth, shipping was fast and I can't wait for my next find!

Date of experience: September 10, 2025
Indiana
1 review
0 helpful votes
Follow Cynthia R.
Unfollow Cynthia R.
Share Review
Report Review

Love
September 20, 2025

YSL clutch is as described, always a great experience shopping at fashionphile

Date of experience: September 10, 2025
Alabama
1 review
0 helpful votes
Follow Paris S.
Unfollow Paris S.
Share Review
Report Review

..
September 20, 2025

. 0./$2$27/)/)/)/$/$/$/)/)/

Date of experience: September 10, 2025
North Carolina
1 review
0 helpful votes
Follow BB P.
Unfollow BB P.
Share Review
Report Review

I love my bag
September 20, 2025

I absolutely love my bag, it came quickly and it was true to the description. It actually is almost like new!

Date of experience: September 10, 2025
New York
1 review
0 helpful votes
Follow Cj N.
Unfollow Cj N.
Share Review
Report Review

The experience delivery was so great, and the item was perfect

Date of experience: September 10, 2025
New Jersey
1 review
0 helpful votes
Follow Janice G.
Unfollow Janice G.
Share Review
Report Review

Balenciaga beige bag
September 20, 2025

Just as described and pictured. Happy with purchase.

Date of experience: September 10, 2025
New York
1 review
0 helpful votes
Follow R Z.
Unfollow R Z.
Share Review
Report Review

The packaging was completed squashed and there were significant new creasing on my item Upon receipt. It's really frustrating because all the other packages from other vendors I've received (like amazon, TRR, Saks etc) have all been fine. I'm shocked that for a $4000 handbag purchase, the packaging was a soft recycled paper box that's easily bent out of shape. Upon comparing to the pictures on the website, the item has gotten several new significant and visible creases.

Date of experience: September 9, 2025
California
2 reviews
0 helpful votes
Follow Lori A.
Unfollow Lori A.
Share Review
Report Review

Prada
September 20, 2025

Bag was in excellent condition. Of course you are always a little nervous, that is not authentic, but I feel the product was examined well.

Date of experience: September 9, 2025
GB
1 review
0 helpful votes
Follow Christopher R.
Unfollow Christopher R.
Share Review
Report Review

Perfect purchase
September 19, 2025
Updated review

Excellent purchase, exactly as described, shipped and arrived quickly with tracking. Really pleased with earrings, many thanks.

Date of experience: September 9, 2025

Easy transaction, great value thank you
September 8, 2025
Previous review

Easy transaction, great value thank you

Date of experience: August 29, 2025
Oklahoma
1 review
0 helpful votes
Follow Stephanie H.
Unfollow Stephanie H.
Share Review
Report Review

Perfection!
September 19, 2025

I absolutelyn love my new Celine clutch! Thank you for a super easy transaction and the beautiful bag!

Date of experience: September 9, 2025
Qatar
1 review
0 helpful votes
Follow Khizara A.
Unfollow Khizara A.
Share Review
Report Review

Average experience
September 19, 2025

The custom duty was high
The bag came without full packaging even though it said it's new

Date of experience: September 9, 2025
California
1 review
0 helpful votes
Follow Tina C.
Unfollow Tina C.
Share Review
Report Review

Exceptional shopping experience!
September 19, 2025

This was my first time shopping Fashionphile, and they didn't disappoint! The site is really easy to navigate - I like the clear pictures of the bags and appreciate that they include how the bags look on a model. The description of the bag quality was totally accurate - I wanted a bag in excellent condition, and when it arrived, it truly was completely immaculate and like new. Shipping was fast, secure, and it was obvious that the bag was wrapped and treated with care. Truly exceptional shopping experience, I will be back!

Date of experience: September 8, 2025
California
1 review
0 helpful votes
Follow Valeria r.
Unfollow Valeria r.
Share Review
Report Review

Fast and reliable!
September 18, 2025

I had my bag in about 2 business days. They packaged my bag so beautifully and truly make the moment special as you unbox. Bag was accurately described and am so happy!

Date of experience: September 8, 2025
AE
1 review
0 helpful votes
Follow Gosia W.
Unfollow Gosia W.
Share Review
Report Review

As always excellent
September 18, 2025

My to go place for second hand luxury. Amazing deals and unique pieces - never disappoints!

Date of experience: September 8, 2025
Washington
1 review
0 helpful votes
Follow Kristy T.
Unfollow Kristy T.
Share Review
Report Review

I absolutely love the item I purchased
September 18, 2025
Updated review

Authentic product, fast service, excellent customer service and great return policy

Date of experience: September 7, 2025

It's perfect!
March 10, 2025
Previous review

I absolutely love Fashionphile! I just purchased this wallet and it's about my 5th purchase. They stand behind what they sell and I have full confidence in them!

Date of experience: February 28, 2025