Check out our latest communities fighting
AI scams on Reddit and Facebook

SmartCustomer Website Reviews and Complaints
business logo of FASHIONPHILE

FASHIONPHILE

4.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

FASHIONPHILE is a leader in pre-owned luxury, we BUY and SELL ultra-luxury accessories. We offer the largest selection of the world’s most coveted designers, including rare, vintage, and limited edition items.

We want to buy your luxury pieces and are committed to providing you with the highest payout value. FASHIONPHILE provides you with quick, safe, and simple methods to unlock the investment that is currently sitting in your closet.


fashionphile.com
Founded in 1999
Carlsbad, CA, United States
+93
See all photos
How would you rate FASHIONPHILE?
grey stargrey stargrey stargrey stargrey star

FASHIONPHILE Reviews Summary

Fashionphile enjoys a strong reputation for offering high-quality, authentic luxury items that often exceed customer expectations regarding condition and accuracy of descriptions. Customers appreciate the detailed product listings, fast shipping, and reliable service, which contribute to a positive shopping experience. However, some concerns have been raised regarding inconsistencies in product descriptions and occasional shipping delays, particularly related to carrier issues. Overall, the company demonstrates a commitment to customer satisfaction with responsive service and a user-friendly purchasing process, fostering a loyal customer base eager to return for future purchases.

This summary is generated by AI, based on text from customer reviews

This company does not typically respond to reviews

Instant Feedback

41,329 reviews

We monitor reviews for authenticity

California
1 review
0 helpful votes
Follow Annie P.
Unfollow Annie P.
Share Review
Report Review

More details better
September 22, 2025

Sale representative should explain more details about description on the website.

Date of experience: September 12, 2025
Missouri
1 review
0 helpful votes
Follow April R.
Unfollow April R.
Share Review
Report Review

Always better than expected
September 22, 2025

It was graded as "worn" but I'm telling you it's perfect— without a blemish. I'm so thrilled.

Date of experience: September 12, 2025
Pennsylvania
1 review
0 helpful votes
Follow Kristin B.
Unfollow Kristin B.
Share Review
Report Review

Great experience
September 22, 2025

This was my first time shopping on this website the purse that I ordered was as expected and looks like a brand new bag. Shipping was very secure.

Date of experience: September 12, 2025
Georgia
1 review
0 helpful votes
Follow Victoria W.
Unfollow Victoria W.
Share Review
Report Review

Great Bracelet
September 22, 2025

Everything was great. I just pray that the original seller didn't get a super low pay out for it.

Date of experience: September 12, 2025
Texas
1 review
0 helpful votes
Follow Shannet L.
Unfollow Shannet L.
Share Review
Report Review

YSL Exactly as Described
September 22, 2025

My third purchase through FP and it's always a easy, worry free experience. My YSL handbag was even better (in my opinion) than described. I appreciate the no hassle, 15 day return policy (on eligible items) its a great incentive to keep coming back.

Date of experience: September 11, 2025
Indiana
1 review
0 helpful votes
Follow Rhiya O.
Unfollow Rhiya O.
Share Review
Report Review

The description the pictures and the rating are so great.
September 22, 2025
Updated review

Great experience. Received my bags with their authenticity cards. Very pleased of both purchases. Can't wait to order more. There is just enough choices for all budgets. Love love this site.

Date of experience: September 11, 2025

Great selection and good pictures and details about...
September 14, 2025
Previous review

Great selection and good pictures and details about all products

Date of experience: September 4, 2025
Louisiana
1 review
0 helpful votes
Follow Cynthia Y.
Unfollow Cynthia Y.
Share Review
Report Review

Lv clutch
September 21, 2025

Bag was just as described. Happy with my purchase!

Date of experience: September 11, 2025
Massachusetts
1 review
0 helpful votes
Follow Sandra S.
Unfollow Sandra S.
Share Review
Report Review

Perfection
September 21, 2025

These shoes sold out quickly so I was thrilled to find them here. Great price, fast shipping and perfect condition.

Date of experience: September 11, 2025
Pennsylvania
1 review
0 helpful votes
Follow Eileen B.
Unfollow Eileen B.
Share Review
Report Review

Great transaction
September 21, 2025

Great transaction. Shipped quickly. Good merchandise.

Date of experience: September 11, 2025
Pennsylvania
1 review
0 helpful votes
Follow Bobbi B.
Unfollow Bobbi B.
Share Review
Report Review

Chanel medium double flap
September 21, 2025

Loved the outside of the bag pictures just wish they provided better inside to show the wear

Date of experience: September 11, 2025
New York
1 review
0 helpful votes
Follow Sara B.
Unfollow Sara B.
Share Review
Report Review

Beautiful
September 21, 2025
Updated review

Excellent 5 star service merchandise was beautiful love it thank you

Date of experience: September 11, 2025

Excellent
May 26, 2025
Previous review

Excellent would shop again. Very happy with the merchandise.

Date of experience: May 16, 2025
New York
1 review
0 helpful votes
Follow Bill R.
Unfollow Bill R.
Share Review
Report Review

Love the product - shipping was slow...
September 21, 2025
Updated review

Made my most recent purchase on 8/31. Was shipped 9/3 and finally arrived 9/10 - 11 days was long even for ground shipping and atypical of the usually fast service I get from FF.

Date of experience: September 11, 2025

Wonderful purchase experience
December 9, 2024
Previous review

I purchased a lovely Box Leather Hermes Birkin 35. Condition on arrival was even better than I expected (which is usually the case for Fashionphile). A personal shopper helped me with extra photos and was in regular contact throughout the purchase process. Another great FF experience for me!

Date of experience: November 28, 2024
New Jersey
1 review
0 helpful votes
Follow Amelia W.
Unfollow Amelia W.
Share Review
Report Review

Convenient shopping and Door to Door delivery
September 21, 2025
Updated review

It was a very good shopping experience. The merchandise had very good descriptions, pictures and degree of condition of the products. My purchase arrived and when opened felt like a brand new merchandise. Very impressed

Date of experience: September 11, 2025

Good amount of inventory
September 11, 2025
Previous review

Good amount of inventory

Date of experience: September 1, 2025
Missouri
1 review
0 helpful votes
Follow Melissa R.
Unfollow Melissa R.
Share Review
Report Review

Was good but could have been better.
September 21, 2025

I recently purchased my first LV bag from Fashionphile, and while the listing had it as "worn" condition, I specifically reached out to the store to ask about certain parts of the bag that were hard to see in the pictures. I was assured there were no cracks/rips in the leather even after I pointed out and circled in pictures a certain area to check.
After receiving it, those marks were indeed a little cracks and though the rest of the bag is in good condition, it's pretty frustrating to reach out to the store and have a text conversation back and forth to verify info, only to spend a good amount of money and it be wrong info.

Date of experience: September 11, 2025
California
1 review
0 helpful votes
Follow Rebecca F.
Unfollow Rebecca F.
Share Review
Report Review

Great Shopping Experience
September 21, 2025

It was a smooth experience shopping. The selection was great, checkout was simple.

Date of experience: September 10, 2025
TW
1 review
0 helpful votes
Follow Tsai M.
Unfollow Tsai M.
Share Review
Report Review

Chanel sunglasses
September 21, 2025

The product is fully packaged and the delivery is very fast, but the shipping fee is very expensive.

Date of experience: September 11, 2025
California
1 review
0 helpful votes
Follow Verzhine V.
Unfollow Verzhine V.
Share Review
Report Review

Beautiful lady Dior
September 21, 2025

I ordered by telephone after I saw this beautiful handbag online. The sales representative was very helpful extremely detailed and send me additional pictures in order for me to decide on the condition of the bag and whether I wanted to purchase it or not. They shipped back to my home for free and I received it and my daughter is extremely happy and she's thrilled to finally have her pink lady Dior bag. Thank you, Fashionphile.!

Date of experience: September 10, 2025
Alabama
1 review
0 helpful votes
Follow Janelle C.
Unfollow Janelle C.
Share Review
Report Review

Great finds and good prices
September 21, 2025
Updated review

Excellent… very pleased with my experience… website is easy to navigate

Date of experience: September 10, 2025

Quick and easy to navigate websight… great prices
September 10, 2025
Previous review

Quick and easy to navigate websight… great prices

Date of experience: August 31, 2025
California
1 review
0 helpful votes
Follow Vivian F.
Unfollow Vivian F.
Share Review
Report Review

Very satisfied
September 21, 2025

Very happy with my purchase. Shipping was really fast.

Date of experience: September 10, 2025
California
1 review
0 helpful votes
Follow Carla M.
Unfollow Carla M.
Share Review
Report Review

Happy Client
September 21, 2025

Another successful stress free order and delivery. Thank you.

Date of experience: September 10, 2025