Check out our latest communities fighting
AI scams on Reddit and Facebook

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
FASHIONPHILE is a leader in pre-owned luxury, we BUY and SELL ultra-luxury accessories. We offer the largest selection of the world’s most coveted designers, including rare, vintage, and limited edition items.
We want to buy your luxury pieces and are committed to providing you with the highest payout value. FASHIONPHILE provides you with quick, safe, and simple methods to unlock the investment that is currently sitting in your closet.
Fashionphile enjoys a strong reputation for offering high-quality, authentic luxury items that often exceed customer expectations regarding condition and accuracy of descriptions. Customers appreciate the detailed product listings, fast shipping, and reliable service, which contribute to a positive shopping experience. However, some concerns have been raised regarding inconsistencies in product descriptions and occasional shipping delays, particularly related to carrier issues. Overall, the company demonstrates a commitment to customer satisfaction with responsive service and a user-friendly purchasing process, fostering a loyal customer base eager to return for future purchases.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Sale representative should explain more details about description on the website.
It was graded as "worn" but I'm telling you it's perfect— without a blemish. I'm so thrilled.
This was my first time shopping on this website the purse that I ordered was as expected and looks like a brand new bag. Shipping was very secure.
Everything was great. I just pray that the original seller didn't get a super low pay out for it.
My third purchase through FP and it's always a easy, worry free experience. My YSL handbag was even better (in my opinion) than described. I appreciate the no hassle, 15 day return policy (on eligible items) its a great incentive to keep coming back.
Great experience. Received my bags with their authenticity cards. Very pleased of both purchases. Can't wait to order more. There is just enough choices for all budgets. Love love this site.
Great selection and good pictures and details about all products
Bag was just as described. Happy with my purchase!
These shoes sold out quickly so I was thrilled to find them here. Great price, fast shipping and perfect condition.
Great transaction. Shipped quickly. Good merchandise.
Loved the outside of the bag pictures just wish they provided better inside to show the wear
Excellent 5 star service merchandise was beautiful love it thank you
Made my most recent purchase on 8/31. Was shipped 9/3 and finally arrived 9/10 - 11 days was long even for ground shipping and atypical of the usually fast service I get from FF.
I purchased a lovely Box Leather Hermes Birkin 35. Condition on arrival was even better than I expected (which is usually the case for Fashionphile). A personal shopper helped me with extra photos and was in regular contact throughout the purchase process. Another great FF experience for me!
It was a very good shopping experience. The merchandise had very good descriptions, pictures and degree of condition of the products. My purchase arrived and when opened felt like a brand new merchandise. Very impressed
I recently purchased my first LV bag from Fashionphile, and while the listing had it as "worn" condition, I specifically reached out to the store to ask about certain parts of the bag that were hard to see in the pictures. I was assured there were no cracks/rips in the leather even after I pointed out and circled in pictures a certain area to check.
After receiving it, those marks were indeed a little cracks and though the rest of the bag is in good condition, it's pretty frustrating to reach out to the store and have a text conversation back and forth to verify info, only to spend a good amount of money and it be wrong info.
It was a smooth experience shopping. The selection was great, checkout was simple.
The product is fully packaged and the delivery is very fast, but the shipping fee is very expensive.
I ordered by telephone after I saw this beautiful handbag online. The sales representative was very helpful extremely detailed and send me additional pictures in order for me to decide on the condition of the bag and whether I wanted to purchase it or not. They shipped back to my home for free and I received it and my daughter is extremely happy and she's thrilled to finally have her pink lady Dior bag. Thank you, Fashionphile.!
Excellent… very pleased with my experience… website is easy to navigate
Quick and easy to navigate websight… great prices
Very happy with my purchase. Shipping was really fast.
Another successful stress free order and delivery. Thank you.
Answer: Hey! Sometimes the date code is deep in the item, and hard to photograph. Please reach out to our Personal Shoppers, they can help you find the date code https://www.fashionphile.com/personal-shoppers
Answer: Hey! Sometimes the date code is deep in the item, and hard to photograph. Please reach out to our Personal Shoppers, they can help you find the date code https://www.fashionphile.com/personal-shoppers
Answer: Everything we sell is technically "preowned" but we have thousands of items in like-new condition! Simply filter by condition > "new"
Answer: Hey Julien! We buy our products from people like you. We give you a fast and generous upfront payment so you can spend it on what you really want. FASHIONPHILE provides you with quick, safe, and simple methods to unlock the investment that is currently sitting in your closet. You are paid once your item has arrived it is authenticated (no waiting for consignment). After it is authenticated, it is listed for sale on our site! Happy shopping & selling.
Answer: At FASHIONPHILE, we invest heavily in people, R&D, technology, and tools to continuously create the future of ultra-luxury authentication. FASHIONPHILE's Authentication department is a team of the top ultra-luxury authentication experts from around the globe, each of which, regardless of prior experience, undergoes rigorous training and testing through our proprietary program, FASHIONPHILE University. FASHIONPHILE has four tiers of Authenticators – all of whom begin their time as Apprentices under Senior Authenticators and must undergo a minimum of 5,200 hours to graduate to the next tier and be able to authenticate just seven brands on their own. Training is both hands-on and technology-oriented, with FASHIONPHILE's "Graveyard" of collected counterfeits dissected and analyzed in FASHIONPHILE University for a deeper, science-based understanding. Before any item is posted to the FASHIONPHILE website or sold through one of our Showrooms, it is checked by two highly qualified authenticators specializing in specific brand names. Our experts have been thoroughly educated in detecting "fakes". Whether it is a handbag or an accessory item, the authentication of every piece is reviewed and inspected to ensure that its details meet with the manufacturer's established standards of quality in: stamping, stitching, hardware, authenticity stamps, date codes, serial number (where applicable), materials and craftsmanship.
Answer: At FASHIONPHILE, we invest heavily in people, R&D, technology, and tools to continuously create the future of ultra-luxury authentication. FASHIONPHILE's Authentication department is a team of the top ultra-luxury authentication experts from around the globe, each of which, regardless of prior experience, undergoes rigorous training and testing through our proprietary program, FASHIONPHILE University. FASHIONPHILE has four tiers of Authenticators – all of whom begin their time as Apprentices under Senior Authenticators and must undergo a minimum of 5,200 hours to graduate to the next tier and be able to authenticate just seven brands on their own. Training is both hands-on and technology-oriented, with FASHIONPHILE's "Graveyard" of collected counterfeits dissected and analyzed in FASHIONPHILE University for a deeper, science-based understanding. Before any item is posted to the FASHIONPHILE website or sold through one of our Showrooms, it is checked by two highly qualified authenticators specializing in specific brand names. Our experts have been thoroughly educated in detecting "fakes". Whether it is a handbag or an accessory item, the authentication of every piece is reviewed and inspected to ensure that its details meet with the manufacturer's established standards of quality in: stamping, stitching, hardware, authenticity stamps, date codes, serial number (where applicable), materials and craftsmanship. We have a 100% authentic guarantee.
Answer: Shipping time is estimated at checkout. Please go through checkout, and see the time estimate in the shipping section.
Answer: Hey Debra, At FASHIONPHILE, we understand the importance of trust. Shopping for pre-owned luxury items isn't easy. The reselling industry is plagued by sellers of counterfeit luxury handbags, so it is essential that our experts are skilled in the art of authentication. - Before any item is posted to the FASHIONPHILE website or sold through our boutiques, it is checked by two highly qualified authenticators specializing in specific brand names. - Our experts have been thoroughly educated in detecting "fakes". - Whether it is a handbag or an accessory item, the authentication of every piece is reviewed and inspected to ensure that its details meet with the manufacturer's established standards of quality in: stamping, stitching, hardware, authenticity stamps, date codes, serial number (where applicable), materials and craftsmanship. We stand by our authenticators and the authenticity of each item we sell and we offer a lifetime return policy should any item we sell proves to be non-authentic.
Answer: Check out our Designer Directory for a full view of what brands we carry, and what items we take from each brand! https://www.fashionphile.com/designer-directory

