Check out our latest communities fighting
AI scams on Reddit and Facebook

SmartCustomer Website Reviews and Complaints
business logo of FASHIONPHILE

FASHIONPHILE

4.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

FASHIONPHILE is a leader in pre-owned luxury, we BUY and SELL ultra-luxury accessories. We offer the largest selection of the world’s most coveted designers, including rare, vintage, and limited edition items.

We want to buy your luxury pieces and are committed to providing you with the highest payout value. FASHIONPHILE provides you with quick, safe, and simple methods to unlock the investment that is currently sitting in your closet.


fashionphile.com
Founded in 1999
Carlsbad, CA, United States
+93
See all photos
How would you rate FASHIONPHILE?
grey stargrey stargrey stargrey stargrey star

FASHIONPHILE Reviews Summary

Fashionphile enjoys a strong reputation for offering high-quality, authentic luxury items that often exceed customer expectations regarding condition and accuracy of descriptions. Customers appreciate the detailed product listings, fast shipping, and reliable service, which contribute to a positive shopping experience. However, some concerns have been raised regarding inconsistencies in product descriptions and occasional shipping delays, particularly related to carrier issues. Overall, the company demonstrates a commitment to customer satisfaction with responsive service and a user-friendly purchasing process, fostering a loyal customer base eager to return for future purchases.

This summary is generated by AI, based on text from customer reviews

This company does not typically respond to reviews

Instant Feedback

41,329 reviews

We monitor reviews for authenticity

Washington
1 review
0 helpful votes
Follow Mesinee s.
Unfollow Mesinee s.
Share Review
Report Review

I received the bag yesterday and found that the log didn't come with it. Emailed the customer service since yesterday but didn't get any response. On the website it didn't say the bag does not come with the lock.

Date of experience: September 5, 2025
Tennessee
1 review
0 helpful votes
Follow Sonya B.
Unfollow Sonya B.
Share Review
Report Review

I love my Gucci bag!
September 16, 2025

Fashionphile provides unique authentic bags for a reasonable cost.

Date of experience: September 5, 2025
Arizona
1 review
0 helpful votes
Follow Degra R.
Unfollow Degra R.
Share Review
Report Review

Chanel Tote
September 16, 2025
Updated review

The rating if the tote I purchase was in great condition. True to what was read. Thank you!

Date of experience: September 5, 2025

A purse at this price should be cleaned and better...
September 7, 2025
Previous review

A purse at this price should be cleaned and better condition!

Date of experience: August 28, 2025
Connecticut
1 review
0 helpful votes
Follow Joanne M.
Unfollow Joanne M.
Share Review
Report Review

LV Jasmin bag
September 16, 2025

Bag just as described. Shipping was fast. Start to finish excellent experience!

Date of experience: September 5, 2025
Arizona
2 reviews
0 helpful votes
Follow Linda P.
Unfollow Linda P.
Share Review
Report Review

Great Pricing, High Quality!
September 16, 2025
Updated review

I'd been searching for a particular designer bag for quite awhile and found it on Fashionphile for a fantastic price. The item is fabulous, and I love their packaging and presentation!

Date of experience: September 5, 2025

Great sale on the bag I was searching for!
September 8, 2025
Previous review

Great sale on the bag I was searching for!

Date of experience: August 29, 2025
California
1 review
0 helpful votes
Follow Patrice K.
Unfollow Patrice K.
Share Review
Report Review

Top tier service
September 16, 2025

Seem-less ordering process. I received my item on time and the merchandise is of excellent quality

Date of experience: September 5, 2025
New York
2 reviews
0 helpful votes
Follow Lisa H.
Unfollow Lisa H.
Share Review
Report Review

Hermes
September 15, 2025
Updated review

Very happy with this purchase. Quickly shipped and great quality bag.

Date of experience: September 5, 2025

Great bag in like new condition.
May 7, 2025
Previous review

Quickly shipped and easy purchase with great communication.

Date of experience: April 26, 2025
Texas
1 review
0 helpful votes
Follow Yin P.
Unfollow Yin P.
Share Review
Report Review

The least thoughtful packaging on earth
September 15, 2025
Updated review

What's the point sprinkler whole bunch of fiesta tissue paper in the box, but meanwhile outside of the bag it's not protected?!

Date of experience: September 5, 2025

Flimsy packaging
June 4, 2025
Previous review

$8000 covered with one layer of fabric bag without any other type of protection, such a shame

Date of experience: May 24, 2025
Michigan
1 review
0 helpful votes
Follow Jada T.
Unfollow Jada T.
Share Review
Report Review

Splendid Experience
September 15, 2025

As always, Fashionphile ensured I received my new bag beautifully packaged and in a timely fashion. I always enjoy the cute crepe paper cirlcles that make me feel like I'm being sprinkled in tangible excitement

Date of experience: September 5, 2025
Alabama
1 review
0 helpful votes
Follow Melissa C.
Unfollow Melissa C.
Share Review
Report Review

Always Fabulous!
September 15, 2025

I love the photos on Fashionphile, so much more thorough than other similar websites. I trust that what I see is what I will get and it's always the case here! And if not, they make returns so easy, but I rarely have to use that feature. They are the best!

Date of experience: September 5, 2025
New York
1 review
0 helpful votes
Follow Thelma S.
Unfollow Thelma S.
Share Review
Report Review

Amazing!
September 15, 2025

My order came so fast, and I love the item that I purchased. I will definitely order again.

Date of experience: September 5, 2025
Florida
1 review
0 helpful votes
Follow Eva M.
Unfollow Eva M.
Share Review
Report Review

Great experience
September 15, 2025

Great experience withe the provided service. Bag is in an excellent condition.

Date of experience: September 5, 2025
Illinois
1 review
0 helpful votes
Follow PC C.
Unfollow PC C.
Share Review
Report Review

Awesome Always
September 15, 2025

Always love and trust Fashionphile! Keep doing good work!

Date of experience: September 5, 2025
Arizona
1 review
0 helpful votes
Follow Vicky H.
Unfollow Vicky H.
Share Review
Report Review

Proud but disappointed
September 15, 2025
Updated review

Okay, I absolutely love everything, but there's a small problem that only this company can correct. My sunglasses didn't come with a fancy case. Ray bans, Oakleys all come with a case so I know a 500.00 pair of Chanel came with a case and on the left arm of the sunglasses is very loose, they fall off my wife face. I feel like as a first time customers these simple requests can be corrected by fashionphile... Thank you for your time

Date of experience: September 5, 2025

Thanks for everything
September 7, 2025
Previous review

Thanks for everything,

Work on fixing the chat line, I waited 30 minutes and never received a chat response back.

Date of experience: August 28, 2025
New Jersey
1 review
0 helpful votes
Follow Julia N.
Unfollow Julia N.
Share Review
Report Review

Chanel bag
September 15, 2025

Bag arrived promptly and seems to be in the condition that was in the listing.

Date of experience: September 5, 2025
Missouri
1 review
0 helpful votes
Follow Elena C.
Unfollow Elena C.
Share Review
Report Review

Great experience
September 15, 2025

The item was shipped fast. Arrived well packed. I liked the item a lot. The condition's even better than described.

Date of experience: September 5, 2025
New York
1 review
0 helpful votes
Follow D L.
Unfollow D L.
Share Review
Report Review

John Hardy Double Bamboo Necklace
September 15, 2025

Excellent experience from ordering to delivery. Terrific customer service agent answered all my questions including obtaining 3rd party verification when not sure of the answer. The price was reasonable given the condition of the necklace. The necklace was packed very securely and arrived on time. Item looked like the image on the website.

Date of experience: September 4, 2025
Maryland
1 review
0 helpful votes
Follow Tanisha D.
Unfollow Tanisha D.
Share Review
Report Review

Perfection
September 15, 2025

Love my bag it said excellent condition but it far exceeded that for me. Will be ordering again

Date of experience: September 4, 2025
Arkansas
1 review
0 helpful votes
Follow Tamara S.
Unfollow Tamara S.
Share Review
Report Review

Great item with a great price!
September 14, 2025

I was looking for the new LV toiletry pouch and FASHIONPHILE had one in great condition with a price that was in my budget. :)

Date of experience: September 4, 2025
Illinois
1 review
0 helpful votes
Follow Gail B.
Unfollow Gail B.
Share Review
Report Review

Outstanding Service
September 14, 2025
Updated review

Bag is even better than the photos! Louis Vuitton Monogram Speedy 25 Bandolier. Beautiful bag. It shipped quickly.

Date of experience: September 4, 2025

Incredible Bag in Pristine Condition
June 10, 2025
Previous review

The bag is even better in person, I couldn't be more pleased!

Date of experience: May 31, 2025