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business logo of FASHIONPHILE

FASHIONPHILE

4.8

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From the business

FASHIONPHILE is a leader in pre-owned luxury, we BUY and SELL ultra-luxury accessories. We offer the largest selection of the world’s most coveted designers, including rare, vintage, and limited edition items.

We want to buy your luxury pieces and are committed to providing you with the highest payout value. FASHIONPHILE provides you with quick, safe, and simple methods to unlock the investment that is currently sitting in your closet.


fashionphile.com
Founded in 1999
Carlsbad, CA, United States
+93
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FASHIONPHILE Reviews Summary

Fashionphile enjoys a strong reputation for offering high-quality, authentic luxury items that often exceed customer expectations regarding condition and accuracy of descriptions. Customers appreciate the detailed product listings, fast shipping, and reliable service, which contribute to a positive shopping experience. However, some concerns have been raised regarding inconsistencies in product descriptions and occasional shipping delays, particularly related to carrier issues. Overall, the company demonstrates a commitment to customer satisfaction with responsive service and a user-friendly purchasing process, fostering a loyal customer base eager to return for future purchases.

This summary is generated by AI, based on text from customer reviews

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41,329 reviews

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Texas
1 review
0 helpful votes
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I loved it
April 1, 2025

I'm so in love with my new purse, it looks like new, it came very well boxed.

Date of experience: March 21, 2025
New York
2 reviews
3 helpful votes
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Wonderful customer services
April 1, 2025

Wonderful experience. No issues. Merchandise arrived on time and in great condition.

Date of experience: March 21, 2025
California
1 review
0 helpful votes
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LOVE the bag!
April 1, 2025

The bag was better in person than the pictures absolutely love it it is not my most expensive bag but it is my favorite

Date of experience: March 21, 2025
Tennessee
1 review
0 helpful votes
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Reliable and i know what i am buying is not fake. I don't have anything else to say.

Date of experience: April 3, 2025
Pennsylvania
1 review
0 helpful votes
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SHOES I CAN USE!
April 1, 2025

I LIKE WHAT I SAW, NOW HOPE I LIKE IT WHEN I SEE IT, I ALMOST MISSED THEM, THEY WENT OUT OF STOCK, AND ENDED UP WITH YOU GUYS...
THANKS

Date of experience: March 26, 2025
California
1 review
0 helpful votes
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LV sandals
March 31, 2025

The sandals shipped fast and arrived on time. They are beautiful.

Date of experience: March 21, 2025
California
1 review
0 helpful votes
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I love the Bag
March 31, 2025

Everything went well except I paid for expedited shipping and I believe it was regular shipping

Date of experience: March 21, 2025
California
1 review
0 helpful votes
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Best sales person
March 31, 2025

Ivanah Brown gave me above and beyond excellent customer service. She found the Dior tote that I have wanted but unable to find it on my own. She is an extremely caring salesperson and I will definitely use her in the future.

Date of experience: March 21, 2025
Georgia
1 review
0 helpful votes
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LV pochette
March 31, 2025

My first time ordering with fashionpile, great packaged and came in on time. Thank you!

Date of experience: March 21, 2025
Georgia
1 review
0 helpful votes
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Another Great Purchase!
March 31, 2025

I LOVE my LV bag! I purchased it a great price, and I'm happy with the quality, AS ALWAYS. I'm proud to say I'm a FashionPhile customer for life :)

Date of experience: March 21, 2025
North Carolina
1 review
0 helpful votes
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Love my new Chanel backpack!
March 31, 2025

I was hesitant to spend this amount of money sight unseen, but the fact I could return it was fantastic. The bag was exactly as it appeared in photos and there was nothing disappointing about the transaction. The authenticity guarantee is also great to have.

Date of experience: March 21, 2025
Texas
1 review
0 helpful votes
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Easy to pay with lots of payment options, combined with a larger selection and small price tags… literally I can't think of anything that could have been improved on. Thanks Again! I have been wanting this backpack for a long time!

Date of experience: April 4, 2025
North Carolina
1 review
0 helpful votes
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Nice david yurman dagger.
March 31, 2025

I love it smooth and fast shipping the pendant is 37 mm small yet eye catchy. Very nice for a 23 year old young man like me elegant and prestigious. Nice experience I feel rich and comfortable.

Date of experience: March 21, 2025
Indiana
1 review
0 helpful votes
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GREAT!
March 31, 2025

I new to FASHIONPHILE and I truly like this site. This service is professional. My purse wasn't stuffed in a too-small box. My purses came wrapped and boxed just right. The quality of the purse is absolutely first-rate. The price matches the merchandise.

Date of experience: March 21, 2025
Florida
1 review
0 helpful votes
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Great service...But...
March 31, 2025
Updated review

You need to improve your communication process especially related to phone calls. After being put on hold for over 10 minutes waiting to be helped, i was asked if i wanted to leave my number for a call back which i did. That was in the morning and i never received a call back. I had to re-phone the company and go through the entire waiting period all over again in order to resolve my question which ultimately could not be resolved. I initiated a return for one bag but then decided to return both. The initial return request could not be canceled due to issues with your system and i had to return each bag separately rather than together in the box which is how i received them...A waste of shipping costs and resources in my opinion. You should look into resolving this system issue in addition to looking into improving your customer service experience. I also submitted a query via email and was told that a someone else from the personal shopping dept. would contact me to follow-up ----- never happened. Not a good service model when customers are spending thousands of dollars with you...

Date of experience: March 21, 2025

Great website, pictures, and detail
April 6, 2024
Previous review

Great website, pictures, and detail.

Date of experience: April 6, 2024
North Carolina
1 review
0 helpful votes
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Better than described!
March 31, 2025

The handbag was in excellent condition - not a flaw in sight.

Date of experience: March 21, 2025
California
1 review
0 helpful votes
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All around amazing
March 31, 2025

I just love the ease of use, and wonderful assortment. I received my handbag and it is beyond beautiful. I cannot believe the excellent condition for being 17 years old. This is why I will continue to come back to Fashionphile. Thank you so much!

Date of experience: March 28, 2025
California
1 review
0 helpful votes
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Perfect fast shipping
March 31, 2025

I am very happy with my purchase. I will definitely shop again

Date of experience: March 20, 2025
California
1 review
0 helpful votes
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Great experience!
March 31, 2025

What a great company. The purse came in better condition than expected and you provided excellent communication throughout. I will be ordering from you again!

Date of experience: March 20, 2025
Arizona
1 review
0 helpful votes
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Packaged perfectly :)
March 31, 2025

Always a pleasure to shop from FASHIONPHILE. I love the care they take in their packaging! Purse was perfect too!

Date of experience: March 20, 2025