This company has to absolutely have the WORST customer service I have ever experienced. My order was supposed to have two day shipping; however, I did not receive my package until 2 weeks later and when I did finally get it, it was missing items that I payed for. They tried to blame their slow shipping on USPS but I spoke with a USPS agent and was told that Fashion Nova simply went online and created a tracking label but didn't actually prepare the package or give it to USPS until days/weeks later. They NEVER answer the phone and you can't leave voicemails and they don't respond to emails.

Just to give a background story... I have ordered from fashion nova previously before and didnt encounter any issues. My first order, I was very happy to have received it so quickly. Judging off of that experience i decided i would order from them again. I have shopped at their store in person and i thought their styles were super cute therefore making me want to shop there even more. I knew my friends/family would enjoy their clothes too so i bought a few items thinking they would make good christmas presents. I ordered over 300 dollars worth of clothes on November 22. BEFORE black friday and cyber monday. I still havent received a thing. My tracking # they sent me has not had any progress. I have emailed them multiple times only to get a generic message saying there was a delay due to the holidays with a code for cyber monday and after that no more responses. I have emailed them almost everyday. NO response. I called their toll free number probably just as much as i have emailed them and each time got nothing but a automated recording. I called USPS, they said according to their records the package had not left their store. I have never ever ever waited so long for a freakin package. I doubt i will ever order from them again. This is OUTRAGEOUS. I have ordered gifts through other sites on black friday and i've pretty much received everything i've ordered except Fashion Novas. I'm pretty pissed. I am hoping to recieve it soon but honestly, I am not super hopeful. Their customer service freakin sucks. They need a better system. As of my experience, I give them no stars. Can't even make up for the delay with good customer service. What a waste of time and $$

I am a first time customer. It's been 5 days and my tracking still says "shipping label created, USPS awaiting item" I've never waited this long in my life ordering clothes online. They send you an email stating "due to cyber monday blah blah we're backed up blah blah, here's a coupon" WTF kind of excuse is that? Cyber monday was busy for A LOT of companies and they are able to ship people's orders out on time but you can't? Never ordering from this site again.

So, I made my order for 4 items. Keep in mind, this was my first time ordering from them and I have to say that It was pretty upsetting. First of all, they sent an apology email out stating that basically the shipments were backed up and then when I finally received it, one of my high waisted jeans has two areas on the left pant leg with dark blue thread intertwined with the original medium blue thread!? Sucks that you have to send it back and pay for the shipping yourself. They should include shipping on the store credit!

So i recieved a shirt from Fashion Nova today December 9, i ordered on the 26th, i ordered other shirts which were fine but my "Last one standing shirt" has a ripped whole where there is stitching on the sleeve, before I even opened my package, it looked like it already had been torn into and it it was closed in a bag by TAPE. I am very disappointed I was so excited for this shirt but now im highly upset. Fashion Nova you had ONE JOB! And you messed it up. Im going to try and get it took back and recieve another one in good condition.

I've been buying from fashion nova for a very long time. I have never had a problem with them. Everything fits perfect until now. I placed an order and recieved and over night email telling me the fraud department had stoped my order and I needed to send a pic I.D. I've been ordering the same way for yrs and this is the first time I've ever gotton that. I send a pic with my drivers license and three days later still waiting on a responds. Literally stressed because I've order these items for a function. I don't think I'm ever gonna order again. They don't understand the emotional damages they do. I don't know where my order stands. I don't know if the back up is forcong them to lie and make excuses for not being able to deliver but that $#*! ain't cool! I am beyond angry. Smh

You guys still can't get your $#*! together after all this time huh? Last black Friday I ordered and had a horrible experience with customer service and over 3 weeks until I got my order... I thought by now you would have fixed your kinks but clearly thats not the case. Almost 3 weeks with no response from any of your team out there. Your company may be growing but it will be short lived, if you can't treat your customers right everyone will learn and stop ordering. Just wait and see! And whoever is reading this probably will be out of a job soon also :) happy holidays

After reading so many negative reviews, I was stressing about having the same kind of experience. Fortunately for me, my package arrived today with all 6 dresses, a top, and booties that I ordered on Black Friday. I live in Canada and paid only $6 flat rate shipping. My order was placed on Black Friday. On Monday Nov 28th I received shipping notification with tracking numbers. By the 3rd day, I still wasn't able to track it so I emailed fashion nova and the next day I received a response with another tracking number from UPS, where it would be sent for international shipping. I was able to track it yesterday (Dec. 7) as it arrived in Canada and I received it today (Dec. 8). I love everything! I'm very satisfied with my experience and relieved that everything fit, as I hoped, since it was my first time ordering.