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Fashion Nova is the top online fashion store for women. Shop sexy club dresses, jeans, shoes, bodysuits, skirts and more. Cheap & affordable fashion online.
















The overall reputation of the company is marred by significant customer dissatisfaction, primarily stemming from issues with order fulfillment, shipping delays, and inadequate customer service. Many customers report receiving incorrect or damaged items, difficulty in obtaining refunds or exchanges, and a lack of accessible support. While some customers have had positive experiences with specific products, these are overshadowed by the overwhelming number of complaints regarding the company's reliability and transparency. The prevailing sentiment suggests a pressing need for improved customer service practices and a reevaluation of fulfillment processes to restore consumer trust.
This summary is generated by AI, based on text from customer reviews
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I ordered 3 pairs of jeans and leggings. They came quickly, however, as soon as I opened the packaging, a strong chemical/moldy smell assaulted my sinuses. After touching the clothes, I touched my face and broke out in hives. They won't give me my money back as they have a site/store credit only policy. DON'T GIVE PEOPLE THAT DON'T RESPECT YOUR MONEY/SHOPPING POWER YOUR MONEY. Shop where the clothes won't make you sick or break out. The worst experience I've had shopping online.
Awesome quality product of fashion nova, consistent with measuring and phenomenal administration never have I got anything that is not consistent with the depiction and dependably on time with conveyance. Love the apparel run and the simple site to explore have prescribed to every one of my companion.
All your service was great, from staff that are very accommodating and helpful, the delivery is fast I actually ordered it 3 days ago and received the package now. In regards with the clothing it was great, I like the color, the fitting is good, and the consistency of clothing is very smooth to wear. I highly recommend fashion nova to everyone.
I ordered 2 pair of uniform pants from fashion nova. I was sooo excited to get them so i could wear them for school. They finally came 3 days delayed after the original date of delivery. I opened up the packaging, to only see one pair of pants. I was incredibly disappointed. I tried to contact the customer service department however their customer service department is a goddamn robot, and you will never speak with a real human on their line. So i ended up paying 35 dollars for one pair of pants. I tried emailing the company however nobody has gotten back to me, i emailed almost a week ago. I will never ever ever order from fashion nova ever again regardless of the hype people put on it. Worst customer service in history.
I am very happy right now, I received the dress that I ordered 2 days ago. I didn't expect that the style was like this. Hahaha :D Because when I order it, I did not check the style I was just attract with the color. I don't know how to say, speechless! Lol :d I just want to say a huge thank you to fashion nova! A very satisfied customer..
I tried to order online at fashion nova and the staff reply on time. I was able to gather all the clothes that I want and 2 days after I purchase it the items arrived. What a fantastic service! I like how their staff helping me find the perfect fit and perfect color. All company must have this kind of service. I will absolutely purchase again. Thank you!
Please do not shop here... First, I returned a item that was sent to me damaged, I sent them pictures the whole nine. I returned another item previously and couldn't find the packing slip until I received credit for the first item returned. I have sent several emails and left several messages to a phone that no one ever answers.
In the process of this mess I order a pair of shoes, the shoes end up being out of stock instead of returning my money they issued a credit. Who does that? At this point I'm DONE and I want my refund. Contacting my credit card company!
Do not buy anything from them, if you run into a problem you will hear butterflies...
I have recently purchased clothing at fashion nova. Its all good, fit is great I am confidently sexy now. :) Kidding aside, What I like the most is the color. For me, overall good quality. But I would just like to suggest if possible to make your delivery more faster. In that case, expect more customer to order both online and store..
I am a loyal customer of fashion nova, their dresses are my favorite ones. I only took 4 star off because the package did not arrived as it promised, which I guess is not good for me since I was used to received it on time. But overall, still good. Especially the clothing its so smooth to wear and the fit is fantastic!
I returned the dress that I had ordered online at fashion nova because the size is too small. I didn't have the tag from the dress, but she kept searching until she found what she needed on the computer. She also keep on updating me which is good. And completely refund with additional pay for the trip back and forth way to store. You're store is the excellent!
I paid almost $20 extra for next day shipping. It's been two weeks already highly disappointed. Don't waste your money on extra day shipping just use the standard if you don't want to be disappointed.
I am 40 years old now but I want to look younger until I found this site that even if my age there is dress that fit to my age and to my style. I am very fortunate that these dress makes me more younger and looking have a good looking despite of my age. Will order again so that i can wear this clothing everyday so that everyday i feels good and younger.
It's my 6th time ordering in this Fashion Nova. But I wondered why my package is not yet arrived on time it's almost 1 week since I order. The customer services contact me that there's nothing to worry because my order is on the way and they apologize for the delay of my order. I am amazed of their customer services they will contact you and they are very accommodating to their customers.
I am a big fan of fashion nova, I was able to order more than 10 times now. This time I would like to write a review to all of your staff. They are all AMAZING! One of the reason why I keep on ordering at your site is your great customer service! Not just 1 staff but all of them. Very accommodating, reply on time, delivery fast and so on. Hope this will last forever! That's all..
It feels so great when youre wearing a sexy dress with very attractive color. This was bought at FASHION NOVA! The only sites who has a very good quality clothing and perfect style for sexy ladies. Im a fan, I can say that. Because every time I got my salary, first thing comes on my mind was to order again. It never happen that pay day passed without new clothes from fashion nova. Hehehe. Not just a fan, but an addict rather. Hehehe :)
I was very hesitant to order from this site bcs of all the reviews that are poor, but I took a chance and ordered. I have not received my shipment. I even paid extra for 2 day shipping. I've tried calling, sent messages via fb messenger and I've emailed many times and nobody has contacted me. Listen and trust the poor reviews, bcs they are legit. As awesome as their clothing looks, it means nothing when you don't receive the product. Huge scam. Their contact info goes to a recording saying they are all busy with "fashion divas"... lies lies lies! It's their way of not having to explain where our items are that we paid for!
This is the most beautiful gift that I received from my boyfriend. I like it so much. And the color is so good. The fit of this dress is amazing! I am very very happy now, I would surely ask him again to purchase more at fashion nova. I will endorsed this site to all my friends. Thank you!
I purchased my clothing at fashion nova. I received my package as what it was advertised 2 days later! I was really amazed with the clothing and the fit. The shipment is very fast! My clothing was so fantastic! I am very happy now, thank you so much! I would definitely purchase again.
Please do not shop here. It took me over a month to receive my order. They are always missing items from the order as they fail to tell you that the items that you're ordering are out of stock. This is with the intention of getting your money as they do not issue refunds. When you do order items and they charge your credit card, they give you a gift card even if you do not want to order anything else.
As for returns, when you return many items, they only give you a gift card for some of the items. They claim not to have received the other items. In my case, I returned 5 items and only got credit for 2. When you email them, they send automatic generic replies that don't apply to your specific case.
Do not buy anything from them. They are fraudsters and crooks.
If you have Instagram, add them up. They look so nice on my feed. I love their clothes. Really cute and lit. I love their crop tops. I have been buying from them online on-and-off. But the delivery and the service is always the same. They are good. No problems with them. Maybe I just didn't like that I have to pay for the shipping when I had to return a couple of dresses whose fit I didn't really like. Otherwise, ok. Their clothes are the best so I could always use the gift card they give me when they get the items I returned.
Answer: I received a full refund via original form of payment which was Paypal. I emailed them daily, reported them to the Better Business Bureau and opened a claim with PayPal. They sent me a store credit but I refused it and threatened legal counsel. Money was refunded in full 3 days later. Do not let this establishment bully you.
Answer: Do not order from this company you will regret it
Answer: Out of the six times I ordered from fashionova I received my items four times the two times my order never arrived I received no assistance from them but a vague response and no follow up when I e mailed back. They offer no refund or assistance at all when trying to locate a package you will have to work with your bank in order to get some resolve, pathetic company who only ensures celebs are getting items delivered and satisfied while everyone else they treat as peons who they can care less about. If your not insta famous they don't ensure a smooth customer experience for you and you will soon be left disappointed. Great merch but not worth the frustration.
Answer: I placed an order on cyber Monday, it's now Dec. 8th and I have not received my items. Not my items or a tracking number but they sure took my money! I just want my money back at this point.
Answer: Do not order from them - i placed my order on april 12th for $287 USD tracking number does not work and they refuse to answer my emails
Answer: FN website it states, "If your tracking information states that your package was delivered and you have not received it. You must address this with the United States Postal Service. Fashion Nova does not hold responsibility for packages that state to be delivered. We do not issue refund for packages that state being delivered."
Answer: Same... placed 2 orders for my vacation. The 25th and 30th of Nov. Needed the dress for my birthday weekend away. I got one dress when I came back and the other one is being delivered today. Just terrible. Bad customer service. Can't reach nobody by phone. All emails I recieved were automatic responses. Not personalized at all
Answer: The same thing happened to me, I never received my items because after they took my money they realized that the items Ive ordered were no longer in stock. They sent me a cyber gift card. The website clearly states that the gift cards will be sent when a returned is made but if I never received the items why cant I get my money back. Im reporting them to the Better Business Bureau
Answer: Don't waste ur time its better u go get a dress from another store, cuz you won't be receiving your dress on saturday, i oredered 23 pieces of cloth from them and am yet to receive none for the past six days
Answer: 5-7 days... maybe even 14 days. They lie about 2 day

