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Fashion Nova

fashionnova.com
general, casual, evening & party, swimwear men, womenAge 19-25, 26-45
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From the business

Fashion Nova is the top online fashion store for women. Shop sexy club dresses, jeans, shoes, bodysuits, skirts and more. Cheap & affordable fashion online.


Clothing item from Fashion NovaFashion apparel by Fashion NovaMerchandise from Fashion Nova clothing lineFashion Nova fashion product

Business Highlights

General

Year Founded: 2006
Target Gender: men, women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $6.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $76

Returns

Return Policy: free
Return Instructions: products must be unworn, unwashed, and have original tags attached and returned in their original packaging. does not provide cash refunds
Restocking Fees: no

Sustainability

Sustainability Score: We avoid
Recycling Program: no

Product

Style: general, casual, evening & party, swimwear
Body Fit: regular, plus size
Available Sizes: Men's (S, M, L, XL, XXL, XXXL, 2X, 3X), Women's (2XS, XS, S, M, L, XL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: email
Support Email: [email protected]

Payment Options

Payment Methods: card payments, PayPal, financing, Google Pay, Apple Pay, Amazon Pay
Buy Now Pay Later: Zip Pay, Afterpay, Klarna

How would you rate Fashion Nova?
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Fashion Nova Reviews Summary

The overall reputation of the company is marred by significant customer dissatisfaction, primarily stemming from issues with order fulfillment, shipping delays, and inadequate customer service. Many customers report receiving incorrect or damaged items, difficulty in obtaining refunds or exchanges, and a lack of accessible support. While some customers have had positive experiences with specific products, these are overshadowed by the overwhelming number of complaints regarding the company's reliability and transparency. The prevailing sentiment suggests a pressing need for improved customer service practices and a reevaluation of fulfillment processes to restore consumer trust.

This summary is generated by AI, based on text from customer reviews

service
872
value
805
shipping
860
returns
790
quality
778
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New York
1 review
0 helpful votes
Follow Noiree K.
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DON'T SHOP HERE!
August 29, 2017

I ordered 3 pairs of jeans and leggings. They came quickly, however, as soon as I opened the packaging, a strong chemical/moldy smell assaulted my sinuses. After touching the clothes, I touched my face and broke out in hives. They won't give me my money back as they have a site/store credit only policy. DON'T GIVE PEOPLE THAT DON'T RESPECT YOUR MONEY/SHOPPING POWER YOUR MONEY. Shop where the clothes won't make you sick or break out. The worst experience I've had shopping online.

Date of experience: August 29, 2017
California
1 review
0 helpful votes
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Awesome!
August 29, 2017

Awesome quality product of fashion nova, consistent with measuring and phenomenal administration never have I got anything that is not consistent with the depiction and dependably on time with conveyance. Love the apparel run and the simple site to explore have prescribed to every one of my companion.

Date of experience: August 29, 2017
California
1 review
0 helpful votes
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Absolutely great!
August 29, 2017

All your service was great, from staff that are very accommodating and helpful, the delivery is fast I actually ordered it 3 days ago and received the package now. In regards with the clothing it was great, I like the color, the fitting is good, and the consistency of clothing is very smooth to wear. I highly recommend fashion nova to everyone.

Date of experience: August 29, 2017
District of Columbia
1 review
1 helpful vote
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Horrible experience
August 29, 2017

I ordered 2 pair of uniform pants from fashion nova. I was sooo excited to get them so i could wear them for school. They finally came 3 days delayed after the original date of delivery. I opened up the packaging, to only see one pair of pants. I was incredibly disappointed. I tried to contact the customer service department however their customer service department is a goddamn robot, and you will never speak with a real human on their line. So i ended up paying 35 dollars for one pair of pants. I tried emailing the company however nobody has gotten back to me, i emailed almost a week ago. I will never ever ever order from fashion nova ever again regardless of the hype people put on it. Worst customer service in history.

Date of experience: August 29, 2017
California
1 review
0 helpful votes
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Amazing dress!
August 29, 2017

I am very happy right now, I received the dress that I ordered 2 days ago. I didn't expect that the style was like this. Hahaha :D Because when I order it, I did not check the style I was just attract with the color. I don't know how to say, speechless! Lol :d I just want to say a huge thank you to fashion nova! A very satisfied customer..

Date of experience: August 29, 2017
Delaware
1 review
0 helpful votes
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I tried to order online at fashion nova and the staff reply on time. I was able to gather all the clothes that I want and 2 days after I purchase it the items arrived. What a fantastic service! I like how their staff helping me find the perfect fit and perfect color. All company must have this kind of service. I will absolutely purchase again. Thank you!

Date of experience: August 29, 2017
Georgia
1 review
0 helpful votes
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Please do not shop here... First, I returned a item that was sent to me damaged, I sent them pictures the whole nine. I returned another item previously and couldn't find the packing slip until I received credit for the first item returned. I have sent several emails and left several messages to a phone that no one ever answers.

In the process of this mess I order a pair of shoes, the shoes end up being out of stock instead of returning my money they issued a credit. Who does that? At this point I'm DONE and I want my refund. Contacting my credit card company!

Do not buy anything from them, if you run into a problem you will hear butterflies...

Date of experience: August 29, 2017
California
1 review
1 helpful vote
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Good value..
August 29, 2017

I have recently purchased clothing at fashion nova. Its all good, fit is great I am confidently sexy now. :) Kidding aside, What I like the most is the color. For me, overall good quality. But I would just like to suggest if possible to make your delivery more faster. In that case, expect more customer to order both online and store..

Date of experience: August 29, 2017
California
1 review
0 helpful votes
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4 star!
August 29, 2017

I am a loyal customer of fashion nova, their dresses are my favorite ones. I only took 4 star off because the package did not arrived as it promised, which I guess is not good for me since I was used to received it on time. But overall, still good. Especially the clothing its so smooth to wear and the fit is fantastic!

Date of experience: August 29, 2017
New York
1 review
0 helpful votes
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Excellent service..
August 29, 2017

I returned the dress that I had ordered online at fashion nova because the size is too small. I didn't have the tag from the dress, but she kept searching until she found what she needed on the computer. She also keep on updating me which is good. And completely refund with additional pay for the trip back and forth way to store. You're store is the excellent!

Date of experience: August 29, 2017
New Hampshire
1 review
0 helpful votes
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False promises
August 29, 2017

I paid almost $20 extra for next day shipping. It's been two weeks already highly disappointed. Don't waste your money on extra day shipping just use the standard if you don't want to be disappointed.

Date of experience: August 29, 2017
New Jersey
1 review
0 helpful votes
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Fell younger.
August 29, 2017

I am 40 years old now but I want to look younger until I found this site that even if my age there is dress that fit to my age and to my style. I am very fortunate that these dress makes me more younger and looking have a good looking despite of my age. Will order again so that i can wear this clothing everyday so that everyday i feels good and younger.

Date of experience: August 28, 2017
New York
1 review
1 helpful vote
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It's my 6th time ordering in this Fashion Nova. But I wondered why my package is not yet arrived on time it's almost 1 week since I order. The customer services contact me that there's nothing to worry because my order is on the way and they apologize for the delay of my order. I am amazed of their customer services they will contact you and they are very accommodating to their customers.

Date of experience: August 28, 2017
New York
1 review
0 helpful votes
Follow Roxana B.
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I am a big fan of fashion nova, I was able to order more than 10 times now. This time I would like to write a review to all of your staff. They are all AMAZING! One of the reason why I keep on ordering at your site is your great customer service! Not just 1 staff but all of them. Very accommodating, reply on time, delivery fast and so on. Hope this will last forever! That's all..

Date of experience: August 28, 2017
New York
1 review
0 helpful votes
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Feels great!
August 29, 2017

It feels so great when youre wearing a sexy dress with very attractive color. This was bought at FASHION NOVA! The only sites who has a very good quality clothing and perfect style for sexy ladies. Im a fan, I can say that. Because every time I got my salary, first thing comes on my mind was to order again. It never happen that pay day passed without new clothes from fashion nova. Hehehe. Not just a fan, but an addict rather. Hehehe :)

Date of experience: August 28, 2017
Canada
1 review
0 helpful votes
Follow T S.
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I was very hesitant to order from this site bcs of all the reviews that are poor, but I took a chance and ordered. I have not received my shipment. I even paid extra for 2 day shipping. I've tried calling, sent messages via fb messenger and I've emailed many times and nobody has contacted me. Listen and trust the poor reviews, bcs they are legit. As awesome as their clothing looks, it means nothing when you don't receive the product. Huge scam. Their contact info goes to a recording saying they are all busy with "fashion divas"... lies lies lies! It's their way of not having to explain where our items are that we paid for!

Date of experience: August 28, 2017
New York
1 review
0 helpful votes
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Perfect for gift!
August 29, 2017

This is the most beautiful gift that I received from my boyfriend. I like it so much. And the color is so good. The fit of this dress is amazing! I am very very happy now, I would surely ask him again to purchase more at fashion nova. I will endorsed this site to all my friends. Thank you!

Date of experience: August 28, 2017
New York
1 review
1 helpful vote
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In love!
August 29, 2017

I purchased my clothing at fashion nova. I received my package as what it was advertised 2 days later! I was really amazed with the clothing and the fit. The shipment is very fast! My clothing was so fantastic! I am very happy now, thank you so much! I would definitely purchase again.

Date of experience: August 28, 2017
Canada
1 review
1 helpful vote
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Please do not shop here. It took me over a month to receive my order. They are always missing items from the order as they fail to tell you that the items that you're ordering are out of stock. This is with the intention of getting your money as they do not issue refunds. When you do order items and they charge your credit card, they give you a gift card even if you do not want to order anything else.

As for returns, when you return many items, they only give you a gift card for some of the items. They claim not to have received the other items. In my case, I returned 5 items and only got credit for 2. When you email them, they send automatic generic replies that don't apply to your specific case.

Do not buy anything from them. They are fraudsters and crooks.

Date of experience: August 28, 2017
New York
1 review
1 helpful vote
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Lit, AF
August 28, 2017

If you have Instagram, add them up. They look so nice on my feed. I love their clothes. Really cute and lit. I love their crop tops. I have been buying from them online on-and-off. But the delivery and the service is always the same. They are good. No problems with them. Maybe I just didn't like that I have to pay for the shipping when I had to return a couple of dresses whose fit I didn't really like. Otherwise, ok. Their clothes are the best so I could always use the gift card they give me when they get the items I returned.

Date of experience: August 27, 2017