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Fashion Nova

fashionnova.com
general, casual, evening & party, swimwear men, womenAge 19-25, 26-45
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From the business

Fashion Nova is the top online fashion store for women. Shop sexy club dresses, jeans, shoes, bodysuits, skirts and more. Cheap & affordable fashion online.


Clothing item from Fashion NovaFashion apparel by Fashion NovaMerchandise from Fashion Nova clothing lineFashion Nova fashion product

Business Highlights

General

Year Founded: 2006
Target Gender: men, women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $6.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $76

Returns

Return Policy: free
Return Instructions: products must be unworn, unwashed, and have original tags attached and returned in their original packaging. does not provide cash refunds
Restocking Fees: no

Sustainability

Sustainability Score: We avoid
Recycling Program: no

Product

Style: general, casual, evening & party, swimwear
Body Fit: regular, plus size
Available Sizes: Men's (S, M, L, XL, XXL, XXXL, 2X, 3X), Women's (2XS, XS, S, M, L, XL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: email
Support Email: [email protected]

Payment Options

Payment Methods: card payments, PayPal, financing, Google Pay, Apple Pay, Amazon Pay
Buy Now Pay Later: Zip Pay, Afterpay, Klarna

How would you rate Fashion Nova?
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Fashion Nova Reviews Summary

The overall reputation of the company is marred by significant customer dissatisfaction, primarily stemming from issues with order fulfillment, shipping delays, and inadequate customer service. Many customers report receiving incorrect or damaged items, difficulty in obtaining refunds or exchanges, and a lack of accessible support. While some customers have had positive experiences with specific products, these are overshadowed by the overwhelming number of complaints regarding the company's reliability and transparency. The prevailing sentiment suggests a pressing need for improved customer service practices and a reevaluation of fulfillment processes to restore consumer trust.

This summary is generated by AI, based on text from customer reviews

service
872
value
805
shipping
860
returns
790
quality
778
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New York
1 review
0 helpful votes
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Student friendly
September 11, 2017

It's hell week for us, college students right now. So, I was invited to attend for an after-wedding and I really need something casual and at the same time semi formal. Hard to find something like that on physical shops so I consulted online shops. I came to Fashion nova's site and I was really amazed how they have the thing im looking for. Will buy again sometime

Date of experience: September 11, 2017
Nebraska
1 review
0 helpful votes
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Fashionistas, Rejoice!
September 11, 2017

I'm an avid fashionista so I really love good dresses. One thing that I love with Fashion Nova is the dresses they offer for customers. They restock always and always wants the customers to get satisfied. I found a great maroon+white dress combination on their shop and fell in love with it. I'm wearing it now and I could say that their dresses are brilliant!

Date of experience: September 10, 2017
Texas
1 review
0 helpful votes
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Brilliant customer support
September 11, 2017

Before ordering in an online dress shop, i make it to the point that i consult their customer support first. I got their hotline on their site and I quickly called them. In there I knew about the 2 day delivery service (Which is great!) And how high the quality their product is. I was really happy about this and I rushed on making an order. Currently waiting for it later!

Date of experience: September 10, 2017
California
1 review
0 helpful votes
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Awesome 2 day delivery!
September 11, 2017

I have anxiety, so im always making things as clear as possible. As for online shops, I want the delivery service to be quick and fast. To my surprise, fashion Nova has it! Just 2 days ago I ordered a pink plannel shirt, 2 of them, and it arrived exactly 2 days! I really cant stop thinking about it tho. Thankfully, they assured that it will really arrive in 2 days. Awesome delivery

Date of experience: September 10, 2017
Canada
1 review
6 helpful votes
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SCAM SITE. Don't shop here.
September 10, 2017

FashionNova scammed me out of $37 CAD because apparently one of the items I ordered "wasn't in stock" after I ordered it? I've heard of this happening to many other people as well, they issue you store credit (forcing you to either use it and still have to pay shipping, or order over $75 USD for free shipping again! Completely unfair). They have TERRIBLE customer service; good luck actually getting anyone to respond to your calls/emails. Now I'm worried that the rest of my order won't even show up because they gave me a faulty tracking number. Never ordering from their site again. Spread the word, they are absolute trash.
Pretty sure all the 5 star reviews are just people payed to write positive ones for the company. Don't trust any of it.

Date of experience: September 10, 2017
California
1 review
1 helpful vote
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Fashion nova ftw
September 9, 2017

One thing... AMAZING! FAshion nova really is something. I never thought that online shops were fast and reliable. I've heard this site from an office mate and just last month, I started using it. Just bought a lot of dresses from here since then and not regretting it. Worth it.!

Date of experience: September 9, 2017
Florida
1 review
0 helpful votes
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Once hated online shops
September 9, 2017

I hate online shops back then but fashion nova changed everything for me. Just completed a purchase and my item arrived yesterday. It was a plain white dress perfect for several occasions that I'm sometimes attending. Cool and pretty designs are available in here, don't afraid to check them out!

Date of experience: September 9, 2017
California
1 review
0 helpful votes
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Awesome but
September 9, 2017

Don't get me wrong but... fashion nova is great! They were awesome but I personally think that they need to add more products on their site. Over-all, their products are quality same with their shipping and delivery service...
Awesome!

Date of experience: September 9, 2017
Florida
1 review
0 helpful votes
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Perfect for all
September 9, 2017

My mom hasn't bought any single clothing for a year and she thought of doing so right now... I helped her with choosing and the two of us made our shopping in Fashion Nova... it seems like a bonding to us and she also got the chance to pick new clothes. Awesome experience, my mom is really happy.

Date of experience: September 9, 2017
California
1 review
0 helpful votes
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Beautiful products
September 9, 2017

I have seen a lot of ads about fashion nova and first, I was hesitant. Almost all of their selections are... beautiful. I scrolled up and down to find a dress that will match my style. Finally picked a velvet dress. Happy with my purchase at fashion nova! Keep it up!

Date of experience: September 9, 2017
California
1 review
0 helpful votes
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Exact product
September 9, 2017

I'm lacking of jeans to wear for everyday use so I immediately consulted fashion nova.
Their pants are stylish and I quickly placed an order... the product arrived after 2 shipping's days (which is really great) and guess what? Its the exact one as same on the site! Cant wait to wear this..

Date of experience: September 9, 2017
California
1 review
0 helpful votes
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BDay gift
September 9, 2017

Just had a problem about what to give to my dear friend for her bday. Thankfully my other friend told me about fashion nova. I asked for my dear friend's measurements and already placed an order and is expecting to arrive tomorrow. Nice service...

Date of experience: September 9, 2017
South Carolina
1 review
0 helpful votes
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Sleek interface
September 9, 2017

I love how the interface design was. I am a tech savvy and I could say that it was well-made... attracts a lot of attention. I decided to shop here because it's charming and all of their items on sale are all good. It took me a while to pick... probably has many dresses available. Now waiting for my order! Kudos Fashion Nova

Date of experience: September 9, 2017
Illinois
1 review
0 helpful votes
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Satisfied Customer
September 9, 2017

Can't say anything awful by any stretch of the imagination. Stock looks precisely the same as it is on pictures. Client administration and discount choices work inside 1-2 business days. The majority of the garments and adornments are super up to date and in vogue. I WILL BE Returning! MY recommendation purchase at Fashion nova!

Date of experience: September 9, 2017
New York
1 review
0 helpful votes
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I would give them a 10 star., I got my request TO MY Entryway. No custom bothers, no transportation delay with Fashion Nova. The nature of the attire is great and such incentive for cash. I am so satisfied with their administration and items that I don't think I'll be shopping anyplace else. Much thanks to you Fashion Nova!

Date of experience: September 8, 2017
Canada
1 review
2 helpful votes
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"Worst experience ever"
September 8, 2017

It was my first time ordering from Fashion Nova. Having seen all the suspiciously over-positive reviews from celebs and the cheap prices, I decided to give the website a try as I'm a pretty frequent online shopper. The reviews on terrible customer service are true. I don't think I've ever had such terrible, careless service. And the craziest part is that they don't seem to care or plan on improving whatsoever. I payed an extra fee for 2-day shipping on August 25 so I'd receive my order before my birthday, with extra time to spare (sep 5). IT STILL HAS NOT ARRIVED. My tracking number has been saying it cannot be found for weeks, which is extremely frustrating considering I just want to know how far along my order is. Upon emailing the company, I waited about 4 days for a response back, with the first part of the email boasting how they're the "#1 online fashion retailer in the world" which quite frankly pissed me off even more, instead of reassuring me. The tone of the email was almost automated, did not feel like I was being personally addressed or receiving a genuine response, simply restating their company policies and blah blah. I did not feel I received any kind of customer service, especially compared to other online stores I've ordered from that will take initiative to satisfy their customer NO MATTER WHAT. That is what customer service is about. On top of all this, I got an email saying how one of the items I ordered was out of stock, and that it "happens" that their items go out of stock during multiple checkouts. I've never had this issue with anyone else, and being the "top online fashion retailer" they should have the resources to ensure this never happens. I have yet to receive my clothes, getting extremely worried reading these other reviews of how some people never even received theirs OR got a reply from customer service. May have considered ordering again before, after the terrible customer service I definitely will not.

Date of experience: September 8, 2017
Louisiana
1 review
2 helpful votes
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MY WHOLE EXPERIENCE WITH FASHION NOVA HAS BEEN A COMPLETE NIGHTMARE... FROM THEM SENDING ME THE WRONG COLORED ITEM TO STILL WAITING FOR AN ORDER I PLACED MONTHS AGO... GOOOOOOD LUCK IF WANT CUSTOMER SERVICE BECAUSE THAT YOU WILL NOT GET... I DO THINKS IT FUNNY THAT WHEN YOU CALL THEY PRIDE THEMSELVES ON HAVING A FABULOUS CUSTOMER SERVICE DEPARTMENT, WHAT A CROCK THAT IS... NO ANSWER FOR YOUR CALLS AND NO RESPONSE TO EMAILS. I WILL NEVER ORDER FROM FASHION NOVA EVER AGAIN... SAVE YOURSELF THE FRUSTRATION AND ORDER FROM SOMEWHERE ELSE.

Date of experience: September 8, 2017
Virginia
1 review
2 helpful votes
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Worst customer service
September 8, 2017

Fashion Nova has the WORST customer service EVER! I have made purchases as far back as July 1 that I am still waiting for. I've called, I've emailed and they all go unanswered! Not to mention that frequently when I order I get an email back about a week later saying they are out of stock and issues me a gift card for only the merchandise and not for shipping I paid for(since nothing is being mail). They have great clothes but good luck getting it :/

Date of experience: September 8, 2017
Czechia
1 review
0 helpful votes
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(Sorry for my bad english) I ordered a pair of jeans like 30 BUSINESS days ago and they're still not here! Im in europe, that means they were suposed to be here in like 25 bussiness days max. I don't know what to do. Someone please help me

Date of experience: September 8, 2017
Texas
1 review
0 helpful votes
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Definitely fit
September 8, 2017

I was shocked that these pants fit! I am 5'7 130lbs and as a rule wear a size 5 and these fit splendidly. The jean shading is quite minimal darker than in the photograph however I wouldn't fret. Despite everything I propose that you take after the estimating directions on the site or have somebody enable you to gauge yourself. I will be purchasing more matches later on Fashion nova.

Date of experience: September 8, 2017