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business logo of Fashion Nova

Fashion Nova

fashionnova.com
general, casual, evening & party, swimwear men, womenAge 19-25, 26-45
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From the business

Fashion Nova is the top online fashion store for women. Shop sexy club dresses, jeans, shoes, bodysuits, skirts and more. Cheap & affordable fashion online.


Clothing item from Fashion NovaFashion apparel by Fashion NovaMerchandise from Fashion Nova clothing lineFashion Nova fashion product

Business Highlights

General

Year Founded: 2006
Target Gender: men, women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $6.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $76

Returns

Return Policy: free
Return Instructions: products must be unworn, unwashed, and have original tags attached and returned in their original packaging. does not provide cash refunds
Restocking Fees: no

Sustainability

Sustainability Score: We avoid
Recycling Program: no

Product

Style: general, casual, evening & party, swimwear
Body Fit: regular, plus size
Available Sizes: Men's (S, M, L, XL, XXL, XXXL, 2X, 3X), Women's (2XS, XS, S, M, L, XL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: email
Support Email: [email protected]

Payment Options

Payment Methods: card payments, PayPal, financing, Google Pay, Apple Pay, Amazon Pay
Buy Now Pay Later: Zip Pay, Afterpay, Klarna

How would you rate Fashion Nova?
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Fashion Nova Reviews Summary

The overall reputation of the company is marred by significant customer dissatisfaction, primarily stemming from issues with order fulfillment, shipping delays, and inadequate customer service. Many customers report receiving incorrect or damaged items, difficulty in obtaining refunds or exchanges, and a lack of accessible support. While some customers have had positive experiences with specific products, these are overshadowed by the overwhelming number of complaints regarding the company's reliability and transparency. The prevailing sentiment suggests a pressing need for improved customer service practices and a reevaluation of fulfillment processes to restore consumer trust.

This summary is generated by AI, based on text from customer reviews

service
872
value
805
shipping
860
returns
790
quality
778
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Arkansas
1 review
0 helpful votes
Follow Debra W.
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Hassle free shopping
October 6, 2017

Yes, and I never had any issues with them. Just a few days, I have ordered jeans from them and quickly got it in 3 business days. Its pretty normal to get delayed in a day so I will forgive them. Good!

Date of experience: October 5, 2017
Florida
1 review
0 helpful votes
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I find it easy to navigate thru shoes and dresses on this website fashionnova.com i also made some orders from them last month with no regrets.

Date of experience: October 5, 2017
California
1 review
0 helpful votes
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Probably, they are the best of the best to offer their services. The 2 day service shipping is probably enough for me to see them as the best! Not to mention that the orders are all actually good. A good buy, I could say.

Date of experience: October 5, 2017
Kansas
1 review
0 helpful votes
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I will thank a lot!
October 6, 2017

Thank you FN! You basically made my life even easier with your service! I recently bought a pair of jeans and gladly it fits me. It arrived at my doorstep in just 2 days and I can proudly say that i love it!

Date of experience: October 5, 2017
New Jersey
1 review
0 helpful votes
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Basically no complains
October 6, 2017

No complains. Delivery was great, and the customer service is responsive really quick. Items I have ordered all fitted me so perfectly. God bless fashion nova with it's services.

Date of experience: October 5, 2017
Florida
1 review
0 helpful votes
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Delivery was on time
October 6, 2017

I never expected for it but, for an online shop, fashion nova is doing a good job! Called customer support and they promised for my item to arrive in 2 days and it really did! Glad I made an order.

Date of experience: October 5, 2017
Nebraska
1 review
0 helpful votes
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Definitely will do! The quality of items is more than enough for me to order again plus! The two day shipping! Will go grab again something in fashion nova.

Date of experience: October 5, 2017
Washington
1 review
0 helpful votes
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Addicted and been ordering from them since the last 5 months so give a loyalty reward haha. Yesterday was my 15th item to be delivered and is expecting it tomorrow. 2 day shipping is a life saver

Date of experience: October 5, 2017
New York
1 review
0 helpful votes
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Excellent!
October 6, 2017

Just a few hiccups with service but still excellent. Ordered items are delivered within 2-3 business days which is always guaranteed to arrive.

Date of experience: October 5, 2017
California
1 review
0 helpful votes
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3 months since I first ordered from them and overall, no issues yet. I remembered clearly when i first ordered, my items came in just 3 days! Gladly awesome!

Date of experience: October 5, 2017
Michigan
1 review
0 helpful votes
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Always updated
October 6, 2017

Simple, trendy, and updated. That's how I can describe fashion nova's library of dress. They are also so gorgeous that I always order from them and my items are securely delivered in just 2 days.

Date of experience: October 5, 2017
New York
1 review
0 helpful votes
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Yes!. I can almost be anything with fashion nova. The vast amount of dresses that seems countless is so wonderful to add up, they also ship for free in just 2 days!

Date of experience: October 5, 2017
Texas
1 review
0 helpful votes
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Show off!
October 5, 2017

Simple yet effective! I can show off to anyone even to my boyfriend <3 Hardly encountered any problems and they're doing their services at its finest. Two day shipping free is also a good addition.

Date of experience: October 5, 2017
California
1 review
1 helpful vote
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I had been ordering from this company for 2 years up until last week. They do not stand behind their product, and they don't even give you a phone number to call and talk to someone if you had trouble with what you got. Their customer service via email takes days to get a response and they only send form emails with no resolution. DO NOT ORDER FROM THIS PLACE, THEY ARE AWFUL.

Date of experience: October 5, 2017
Florida
1 review
0 helpful votes
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This site is backwards to me. They do not issue refunds, the issue credits which has to be spent at their store. I ordered $75 worth of items to receive free shipping. After I placed my order I received another email stating the item I wanted the most was sold out. I was upset because the other items were basically "fillers" to obtain free shipping so I wanted a refund since the whole point of my order wasn't met. I find this very wrong. They are very uptight about alterations to orders even right after placing them. They need to get their service act together because they are falling behind quickly and having nice clothes will only get them so far.

Date of experience: October 5, 2017
Canada
1 review
1 helpful vote
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WORST COMPANY EVER!
October 5, 2017

I've been ordering from this website for the past year, and their are always some issues, whether its a delay on my package or they don't have the items you ordered... They are not accurate with their shipping info, they always say your package is with your local carrier, but that's not true because its still in their warehouse, they offer free shipping, but it seems like they pay for the lowest price possible to ship out your item, their clothing is amazing not hating on it, but their customer service is terrible, you cant even holler at the CEO or complaints to make about this company, please beware they are lowkey frauds

Date of experience: October 5, 2017
Wisconsin
1 review
0 helpful votes
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I'm proud with my body and showing off will probably the best thing i would do. My number 1 partner when it comes to this is fashion nova i'm satisfied with my purchases

Date of experience: October 5, 2017
Illinois
1 review
0 helpful votes
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A dress that can be used in many things is so hard to find also the store that sells them. I have been shopping with fashion nova for 3 months already and this solved my problem.

Date of experience: October 5, 2017
Ohio
1 review
0 helpful votes
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No regrets
October 5, 2017

When choosing sites to buy my clothes, I don't want to have any regrets. That's why I made a change and that change would be buying from fashion nova! A while ago is my 3rd time ordering and again, No worries and regrets!

Date of experience: October 5, 2017
Michigan
1 review
0 helpful votes
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First time? GOOD TIME
October 5, 2017

Last week was my first time ordering from them and I don't actually regret it. Dresses are nice and they are delivered in my doorstep in two days! Really convenient and cool!

Date of experience: October 5, 2017