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Fashion Nova

fashionnova.com
general, casual, evening & party, swimwear men, womenAge 19-25, 26-45
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From the business

Fashion Nova is the top online fashion store for women. Shop sexy club dresses, jeans, shoes, bodysuits, skirts and more. Cheap & affordable fashion online.


Clothing item from Fashion NovaFashion apparel by Fashion NovaMerchandise from Fashion Nova clothing lineFashion Nova fashion product

Business Highlights

General

Year Founded: 2006
Target Gender: men, women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $6.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $76

Returns

Return Policy: free
Return Instructions: products must be unworn, unwashed, and have original tags attached and returned in their original packaging. does not provide cash refunds
Restocking Fees: no

Sustainability

Sustainability Score: We avoid
Recycling Program: no

Product

Style: general, casual, evening & party, swimwear
Body Fit: regular, plus size
Available Sizes: Men's (S, M, L, XL, XXL, XXXL, 2X, 3X), Women's (2XS, XS, S, M, L, XL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: email
Support Email: [email protected]

Payment Options

Payment Methods: card payments, PayPal, financing, Google Pay, Apple Pay, Amazon Pay
Buy Now Pay Later: Zip Pay, Afterpay, Klarna

How would you rate Fashion Nova?
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Fashion Nova Reviews Summary

The overall reputation of the company is marred by significant customer dissatisfaction, primarily stemming from issues with order fulfillment, shipping delays, and inadequate customer service. Many customers report receiving incorrect or damaged items, difficulty in obtaining refunds or exchanges, and a lack of accessible support. While some customers have had positive experiences with specific products, these are overshadowed by the overwhelming number of complaints regarding the company's reliability and transparency. The prevailing sentiment suggests a pressing need for improved customer service practices and a reevaluation of fulfillment processes to restore consumer trust.

This summary is generated by AI, based on text from customer reviews

service
872
value
805
shipping
860
returns
790
quality
778
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Colorado
1 review
0 helpful votes
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Size guide
December 16, 2019

The size guide here at fashion nova is so accurate. I love how my jeans fit me perfectly, literally. The minute details to the items give it a unique touch, too.

Date of experience: December 16, 2019
Ohio
1 review
0 helpful votes
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Smooth skin
December 16, 2019

If you're looking for products to get your skin as smooth as a baby, fashion nova's got the variety for you. Thanks for my package, by the way!

Date of experience: December 15, 2019
New Jersey
1 review
0 helpful votes
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Delivery sucks
December 14, 2019

Their delivery sucks! For all the money they are raking in, you would think their shipping would be premium. They changed my delivery date like 3 times... Over two weeks of waiting for my clothes.

Date of experience: December 14, 2019
North Carolina
1 review
0 helpful votes
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Mink lashes
December 14, 2019

Replenished my fake lash stash with FN's mink lashes. Wouldn't trade this for any other. It's budget friendly as well.

Date of experience: December 14, 2019
Tennessee
1 review
0 helpful votes
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Laura claw clip set
December 14, 2019

I feel like a child again after receiving my ordered laura claw clip set from fashionnova. The quality is so nice, doesn't look cheap, and the item was very nostalgic to me.

Date of experience: December 14, 2019
Virginia
1 review
0 helpful votes
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Bra top
December 14, 2019

The bra top here at fashionnova makes me feel like I'm dressed up even without a matching top. It gives me a ballerina feel to it, it's so comfortable to wear.

Date of experience: December 14, 2019
New York
1 review
0 helpful votes
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Fuego booties
December 14, 2019

My fuego booties from FASHION NOVA just arrived yesterday and I got to wore them today on our company trip. My co-workers love it.

Date of experience: December 14, 2019
Florida
1 review
0 helpful votes
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Thanks a lot
December 14, 2019

Thanks a lot for the fast delivery, you guys. My packages were so beautifully packed. I love the touch of the ribbons to it, very thoughtful.

Date of experience: December 14, 2019
New Jersey
1 review
0 helpful votes
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Shop white dresses
December 14, 2019

This is the best place to shop white dresses. Believe me, I have had ten pieces of white dresses from this shop and each one is a darling of its own.

Date of experience: December 14, 2019
Illinois
1 review
0 helpful votes
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I Ordered on November 29 and needed my gift by December 13th I understand its Christmas Season but I sent SEVERAL emails regarding the tracking on my order they NEVER responded to my email. The crazy part about it is, I was ordering from Central California and it took them 3 weeks for my order to get here how crazy is that. I wasn't ordering something from China it was from CALI itself. Clothes is wonderful and all but Customer Service is horrible. Ya'll so good on sending email daily on new clothes and discounts but cant even reply to a concerned customer. I wont ever be ordering clothes from Fashion Nova ever again.

Date of experience: December 13, 2019
New York
1 review
0 helpful votes
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Delivery Issue
December 13, 2019

They never sent me my order because they were out of stock. They never contacted me to let me know, I had to reach out to them several times for them to inform me. They let me cancel which I did but refuse to refund my money. I wasn't trying to return an order that I already received. I was canceling because they ran out of stock and they have the nerve not to refund me? A TOTAL SCAM. SAD!

Date of experience: December 13, 2019
New Jersey
1 review
0 helpful votes
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More this weekend
December 13, 2019

The new collection of dresses at fashionnova website is so good. I already added two pieces to bag and I'm still looking out for more. I hope for more this weekend.

Date of experience: December 13, 2019
Florida
1 review
0 helpful votes
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Sky high heels
December 13, 2019

I never had heels as wonderful as FN sky high heels and I'm loving them more and more each day. I wore them to the office today, by the way. So chic.

Date of experience: December 13, 2019
Texas
1 review
0 helpful votes
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Jumpsuits
December 13, 2019

Just ordered 2 pairs of jumpsuits a week ago and I love them! The delivery and dispatch was super fast and the items are properly packed. I am amazed at how great the deals are here at fashion nova.

Date of experience: December 13, 2019
North Carolina
1 review
0 helpful votes
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Chic lingerie
December 13, 2019

Even with lingerie, I don't want my stuff to be boring. Fashion Nova's been my provider since March of last year and my recent purchases were just as lovely as before.

Date of experience: December 13, 2019
Florida
1 review
0 helpful votes
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High quality items
December 13, 2019

Such high quality items for a reasonable price. The bohemian blouses I got were so smooth and breezy. They were wonderful.

Date of experience: December 13, 2019
Florida
1 review
0 helpful votes
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Pink shoes
December 13, 2019

Thank you for the fast replies online, I got my pink shoes already. You guys always deliver on time, I appreciate that a lot.

Date of experience: December 13, 2019
Georgia
1 review
0 helpful votes
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Sunday dresses
December 13, 2019

I got my sunday dresses earlier today already, thanks a lot fashion nova! The staff were so professional and friendly tending to my queries online as well.

Date of experience: December 13, 2019
Arkansas
1 review
0 helpful votes
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Colorful scarves
December 13, 2019

I have never seen such colorful scarves my entire life and I'm loving every pieve I got from you, fashionnova. I got almost 10 here in my closet. The delivery was very reliable, too.

Date of experience: December 12, 2019
California
2 reviews
0 helpful votes
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THEFT
December 13, 2019

I wish I could give this company 0 stars. I placed an order Nov 28th and received my tracking number Dec 1st for my package. On Dec 12th I received an email from Fashion Nova that my package had been returned to my residence. I'm thinking that's funny because the tracking number they provided me with still shows the order in the Fashion Nova facility. So I call On Trac to verify this information. On Trac never received the package. Fashion Nova has refused to refund me my money for a product they never sent me. How is a company like this still in business?!

Date of experience: December 12, 2019