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Fashion Nova is the top online fashion store for women. Shop sexy club dresses, jeans, shoes, bodysuits, skirts and more. Cheap & affordable fashion online.
















The overall reputation of the company is marred by significant customer dissatisfaction, primarily stemming from issues with order fulfillment, shipping delays, and inadequate customer service. Many customers report receiving incorrect or damaged items, difficulty in obtaining refunds or exchanges, and a lack of accessible support. While some customers have had positive experiences with specific products, these are overshadowed by the overwhelming number of complaints regarding the company's reliability and transparency. The prevailing sentiment suggests a pressing need for improved customer service practices and a reevaluation of fulfillment processes to restore consumer trust.
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I had a problem with my parcel before it came to my house and Im glad I have identified it ASAP so I have forwarded the request to an agent. Without delay and with haste, He answered my call and we have settled the conflict within an hour. Highly professional agents are what consists of the FN customer service. Nice!
It is relatively cheap in here when I compare the items on the different shop. It was a great decision for me to make to order here since the excess money can be added to order another pair of jeans! Now I have more choices and that was all thanks to fashion nova.
Fashion nova will take care of your order all the way to delivery. Youll literally just going to sit and wait for that and there you go! Instant order at your doorstep. They usually take 2 to 3 days to deliver items though but rest assured that it will go through.
Whos pretty now? Lol, anyways, fashion nova really does bring it the very best in you. I was usually just some bland chick but when I started ordering my fashion apparels in fashionnova, everything seemed to changed. What I love the most when using the service of the site is the nice and quick revert of their customer support. Really does make my day when my problem has been solved.
Fashion novas job isnt actually half-assed like some other sites out there who ought to leave their clients behind. One thing that separates fashion nova from them is the promptness of delivery and wide and massive choices that is present in their website. Besides, I think no other store can beat fashion novas immediate shipping which is actually top-notch.
In 2 days, my parcels all arrived safe and sound! I will trust no more other than this site when it comes to fashion business. It really seems like these guys knows their business really well and that makes them a good store, in general. Hope itll be more quicker tho haha, jokes only. I hope for fashion novas prosperity!
They really do deserve it because of the effort that has been put on this site and I always remember to not take this guys lightly. All clothes that I order all arrived in just 2 days really really quick, They are also a great fit for me and my sister who often borrows dresses from me and I think that was a good grab. Win-win for both of us sisters. Love it.
Yo seriously, everyone needs to at least order an item at fashion nova. Its so worth it. My 150 USD reaped a lot of discounted items. Timing is needed to grab those awesome stuff and I have it. So far, this site looks good and I hope it will last to continue serving us who wants to have quality clothings.
I mainly freelance and all my funds are on my debit and credit cards. Fashion novas MOP is really convenient for me since I dont need to convert my hard-earned money to cash. Cashless shopping is what I have found effective in this site. Best one so far!
The comfortness is what Im finding when Im buying jeans and it is what fashion ova has provided. On arrival, the jean looks new, probably fresh from the box and I tried it out as fast as I could! No other site or jeans can match this!
I ordered a dress From Fashion Nova and it came completely damaged. I mailed it back to them with of course shipping fee's from out of my pocket and all Fashion Nova gave me back was half the cost of the dress in store credit. I think its awful that they will sell and ship damaged items and when customers send it back for a refund they will only give half the amount back and if you would like them to just send you another dress that's not damaged they wont! You literally have to re-order the same dress with half the money back hoping the next one doesn't come damaged! WTH, Way to lose a customer!
Excellency is what I would describe this site. They have a big amount of dresses we can choose from! I literally spent 2 hours just by outsourcing and canvassing the dress I would love to get. Its now on its way to my apartment and it is estimated to arrived on Monday!
Their consistency earned my trust and so far, they havent failed to deliver what they promise and their service is always around so I always know where to contact when problems arises. I totally almost recommend this who wants to get their items shipped in a quick time.
Ordered A few items almost a week ago, and my order still has not been sent out, i needed the order for my birthday and doesn't look like that is going to happen, my order has been saying unfulfilled and when i contacted customer service, they say they are behind in sending out orders, at this point i don't even want the items anymore i just want my money back, because the 2 day shipping has now turned into, my items not being sent, so over fashion scammers
They have very nice things, Ive always shopped at this online store because the clothes are gorgeous. Last summer I purchased a couple of jeans and some crop tops and I was satisfied but I just recently purchased some makeup(accessories) a leather jacket, jeans and two dresses and it came up to more than 100$ so they gave me shipping for free and it said (two-day)free shipping but the only problem is that its been 4 days and my stuff hasnt came yet. Another thing is I havent gotten my tracking number and I usually get it right away after purchasing the stuff but this time I didnt and I am very upset because I was relying on the dresses that I got, to wear them for Christmas but if they dont come I wont have anything to wear.
I have shopped at Fashion Nova for a while now and have always been pleased with my purchases. Up until now that is. I ordered a winter coat, a pair of jeans, and a hat from them this past time. It took about 5 days for my hat and jeans to finally arrive and nothing about the coat. I followed the tracking link, emailed their "customer service", etc. The tracking link said my things had been delivered, their customer service stated very unclear information... first she said that I'd get a refund on the coat since it was out of stock within 48 hours and then in another email said that it was in stock and was taking more time? Anyways, I've had a terrible experience with them. They're unprofessional and way over their heads. Whether they're busy or not, promising 2 day shipping and refunds and then not following through, is extremely exasperating. I think this will be my last time ever ordering from them.
They have this style I have been eyeing for too long which is the classic one. I enjoy wearing them and I have received some great comments and mostly compliments from people around me whenever I wear them. The prices in this site is really competitive when compared to others out there. As of now, Im so glad that I have found this site.
I am a hunter of cheap dresses and I have found fashion novas site. Since then I have stopped searching and stayed just with fashion nova. Totally love their setup and the designs of their clothings were so colorful despite the price. As a bonus, Items can be shipped anywhere for free!
Just a heads up for the customer support for reverting back real quick and solving my problem. Really made my day. Anyways, Fashion nova has their limited and best collections that needs recognition thats why Im spreading news about fashion nova everywhere! I hope they get the attention they deserve and would have a lot of customers
The green or more precisely, the turquoise green I have purchased online was pretty accurate on stie and in reality. The size is small and was absolutely the size I was looking for. The dress can be stretched maybe because of the material used, it was pretty strong and can withstand great pressures. These dresses are perfect and I cant wait wearing more of them.
Answer: I received a full refund via original form of payment which was Paypal. I emailed them daily, reported them to the Better Business Bureau and opened a claim with PayPal. They sent me a store credit but I refused it and threatened legal counsel. Money was refunded in full 3 days later. Do not let this establishment bully you.
Answer: Do not order from this company you will regret it
Answer: Out of the six times I ordered from fashionova I received my items four times the two times my order never arrived I received no assistance from them but a vague response and no follow up when I e mailed back. They offer no refund or assistance at all when trying to locate a package you will have to work with your bank in order to get some resolve, pathetic company who only ensures celebs are getting items delivered and satisfied while everyone else they treat as peons who they can care less about. If your not insta famous they don't ensure a smooth customer experience for you and you will soon be left disappointed. Great merch but not worth the frustration.
Answer: I placed an order on cyber Monday, it's now Dec. 8th and I have not received my items. Not my items or a tracking number but they sure took my money! I just want my money back at this point.
Answer: Do not order from them - i placed my order on april 12th for $287 USD tracking number does not work and they refuse to answer my emails
Answer: FN website it states, "If your tracking information states that your package was delivered and you have not received it. You must address this with the United States Postal Service. Fashion Nova does not hold responsibility for packages that state to be delivered. We do not issue refund for packages that state being delivered."
Answer: Same... placed 2 orders for my vacation. The 25th and 30th of Nov. Needed the dress for my birthday weekend away. I got one dress when I came back and the other one is being delivered today. Just terrible. Bad customer service. Can't reach nobody by phone. All emails I recieved were automatic responses. Not personalized at all
Answer: The same thing happened to me, I never received my items because after they took my money they realized that the items Ive ordered were no longer in stock. They sent me a cyber gift card. The website clearly states that the gift cards will be sent when a returned is made but if I never received the items why cant I get my money back. Im reporting them to the Better Business Bureau
Answer: Don't waste ur time its better u go get a dress from another store, cuz you won't be receiving your dress on saturday, i oredered 23 pieces of cloth from them and am yet to receive none for the past six days
Answer: 5-7 days... maybe even 14 days. They lie about 2 day

