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business logo of Fashion Nova

Fashion Nova

fashionnova.com
general, casual, evening & party, swimwear men, womenAge 19-25, 26-45
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From the business

Fashion Nova is the top online fashion store for women. Shop sexy club dresses, jeans, shoes, bodysuits, skirts and more. Cheap & affordable fashion online.


Clothing item from Fashion NovaFashion apparel by Fashion NovaMerchandise from Fashion Nova clothing lineFashion Nova fashion product

Business Highlights

General

Year Founded: 2006
Target Gender: men, women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $6.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $76

Returns

Return Policy: free
Return Instructions: products must be unworn, unwashed, and have original tags attached and returned in their original packaging. does not provide cash refunds
Restocking Fees: no

Sustainability

Sustainability Score: We avoid
Recycling Program: no

Product

Style: general, casual, evening & party, swimwear
Body Fit: regular, plus size
Available Sizes: Men's (S, M, L, XL, XXL, XXXL, 2X, 3X), Women's (2XS, XS, S, M, L, XL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: email
Support Email: [email protected]

Payment Options

Payment Methods: card payments, PayPal, financing, Google Pay, Apple Pay, Amazon Pay
Buy Now Pay Later: Zip Pay, Afterpay, Klarna

How would you rate Fashion Nova?
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Fashion Nova Reviews Summary

The overall reputation of the company is marred by significant customer dissatisfaction, primarily stemming from issues with order fulfillment, shipping delays, and inadequate customer service. Many customers report receiving incorrect or damaged items, difficulty in obtaining refunds or exchanges, and a lack of accessible support. While some customers have had positive experiences with specific products, these are overshadowed by the overwhelming number of complaints regarding the company's reliability and transparency. The prevailing sentiment suggests a pressing need for improved customer service practices and a reevaluation of fulfillment processes to restore consumer trust.

This summary is generated by AI, based on text from customer reviews

service
872
value
805
shipping
860
returns
790
quality
778
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Texas
1 review
0 helpful votes
Follow Velma A.
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I had a problem with my parcel before it came to my house and Im glad I have identified it ASAP so I have forwarded the request to an agent. Without delay and with haste, He answered my call and we have settled the conflict within an hour. Highly professional agents are what consists of the FN customer service. Nice!

Date of experience: November 29, 2017
Illinois
1 review
0 helpful votes
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It is relatively cheap in here when I compare the items on the different shop. It was a great decision for me to make to order here since the excess money can be added to order another pair of jeans! Now I have more choices and that was all thanks to fashion nova.

Date of experience: November 29, 2017
North Dakota
1 review
0 helpful votes
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Fashion nova will take care of your order all the way to delivery. Youll literally just going to sit and wait for that and there you go! Instant order at your doorstep. They usually take 2 to 3 days to deliver items though but rest assured that it will go through.

Date of experience: November 29, 2017
California
1 review
0 helpful votes
Follow Elizabeth F.
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Whos pretty now? Lol, anyways, fashion nova really does bring it the very best in you. I was usually just some bland chick but when I started ordering my fashion apparels in fashionnova, everything seemed to changed. What I love the most when using the service of the site is the nice and quick revert of their customer support. Really does make my day when my problem has been solved.

Date of experience: November 29, 2017
Illinois
1 review
0 helpful votes
Follow Guadalupe P.
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Fashion novas job isnt actually half-assed like some other sites out there who ought to leave their clients behind. One thing that separates fashion nova from them is the promptness of delivery and wide and massive choices that is present in their website. Besides, I think no other store can beat fashion novas immediate shipping which is actually top-notch.

Date of experience: November 29, 2017
Georgia
1 review
0 helpful votes
Follow Rosie H.
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In 2 days, my parcels all arrived safe and sound! I will trust no more other than this site when it comes to fashion business. It really seems like these guys knows their business really well and that makes them a good store, in general. Hope itll be more quicker tho haha, jokes only. I hope for fashion novas prosperity!

Date of experience: November 29, 2017
Texas
1 review
0 helpful votes
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They really do deserve it because of the effort that has been put on this site and I always remember to not take this guys lightly. All clothes that I order all arrived in just 2 days really really quick, They are also a great fit for me and my sister who often borrows dresses from me and I think that was a good grab. Win-win for both of us sisters. Love it.

Date of experience: November 29, 2017
New York
1 review
0 helpful votes
Follow Ella W.
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Yo seriously, everyone needs to at least order an item at fashion nova. Its so worth it. My 150 USD reaped a lot of discounted items. Timing is needed to grab those awesome stuff and I have it. So far, this site looks good and I hope it will last to continue serving us who wants to have quality clothings.

Date of experience: November 29, 2017
Michigan
1 review
0 helpful votes
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Handy payment methods
November 29, 2017

I mainly freelance and all my funds are on my debit and credit cards. Fashion novas MOP is really convenient for me since I dont need to convert my hard-earned money to cash. Cashless shopping is what I have found effective in this site. Best one so far!

Date of experience: November 28, 2017
Alabama
1 review
0 helpful votes
Follow Lorene B.
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The comfortness is what Im finding when Im buying jeans and it is what fashion ova has provided. On arrival, the jean looks new, probably fresh from the box and I tried it out as fast as I could! No other site or jeans can match this!

Date of experience: November 28, 2017
Hawaii
1 review
3 helpful votes
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Dress fail
November 29, 2017

I ordered a dress From Fashion Nova and it came completely damaged. I mailed it back to them with of course shipping fee's from out of my pocket and all Fashion Nova gave me back was half the cost of the dress in store credit. I think its awful that they will sell and ship damaged items and when customers send it back for a refund they will only give half the amount back and if you would like them to just send you another dress that's not damaged they wont! You literally have to re-order the same dress with half the money back hoping the next one doesn't come damaged! WTH, Way to lose a customer!

Date of experience: November 28, 2017
New York
1 review
0 helpful votes
Follow Marlene C.
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Excellency is what I would describe this site. They have a big amount of dresses we can choose from! I literally spent 2 hours just by outsourcing and canvassing the dress I would love to get. Its now on its way to my apartment and it is estimated to arrived on Monday!

Date of experience: November 28, 2017
Oregon
1 review
1 helpful vote
Follow Gwendolyn P.
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Their consistency earned my trust and so far, they havent failed to deliver what they promise and their service is always around so I always know where to contact when problems arises. I totally almost recommend this who wants to get their items shipped in a quick time.

Date of experience: November 28, 2017
Georgia
1 review
4 helpful votes
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Not a happy camper
November 28, 2017

Ordered A few items almost a week ago, and my order still has not been sent out, i needed the order for my birthday and doesn't look like that is going to happen, my order has been saying unfulfilled and when i contacted customer service, they say they are behind in sending out orders, at this point i don't even want the items anymore i just want my money back, because the 2 day shipping has now turned into, my items not being sent, so over fashion scammers

Date of experience: November 28, 2017
New York
3 reviews
0 helpful votes
Follow Aridia F.
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A disappointment!
November 29, 2017

They have very nice things, Ive always shopped at this online store because the clothes are gorgeous. Last summer I purchased a couple of jeans and some crop tops and I was satisfied but I just recently purchased some makeup(accessories) a leather jacket, jeans and two dresses and it came up to more than 100$ so they gave me shipping for free and it said (two-day)free shipping but the only problem is that its been 4 days and my stuff hasnt came yet. Another thing is I havent gotten my tracking number and I usually get it right away after purchasing the stuff but this time I didnt and I am very upset because I was relying on the dresses that I got, to wear them for Christmas but if they dont come I wont have anything to wear.

Date of experience: November 28, 2017
Illinois
1 review
4 helpful votes
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Wow!
November 28, 2017

I have shopped at Fashion Nova for a while now and have always been pleased with my purchases. Up until now that is. I ordered a winter coat, a pair of jeans, and a hat from them this past time. It took about 5 days for my hat and jeans to finally arrive and nothing about the coat. I followed the tracking link, emailed their "customer service", etc. The tracking link said my things had been delivered, their customer service stated very unclear information... first she said that I'd get a refund on the coat since it was out of stock within 48 hours and then in another email said that it was in stock and was taking more time? Anyways, I've had a terrible experience with them. They're unprofessional and way over their heads. Whether they're busy or not, promising 2 day shipping and refunds and then not following through, is extremely exasperating. I think this will be my last time ever ordering from them.

Date of experience: November 28, 2017
California
1 review
0 helpful votes
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Best online shop ever!
November 28, 2017

They have this style I have been eyeing for too long which is the classic one. I enjoy wearing them and I have received some great comments and mostly compliments from people around me whenever I wear them. The prices in this site is really competitive when compared to others out there. As of now, Im so glad that I have found this site.

Date of experience: November 28, 2017
Virginia
1 review
0 helpful votes
Follow Luz M.
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I am a hunter of cheap dresses and I have found fashion novas site. Since then I have stopped searching and stayed just with fashion nova. Totally love their setup and the designs of their clothings were so colorful despite the price. As a bonus, Items can be shipped anywhere for free!

Date of experience: November 28, 2017
Washington
1 review
0 helpful votes
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Im a satisfied customer
November 28, 2017

Just a heads up for the customer support for reverting back real quick and solving my problem. Really made my day. Anyways, Fashion nova has their limited and best collections that needs recognition thats why Im spreading news about fashion nova everywhere! I hope they get the attention they deserve and would have a lot of customers

Date of experience: November 28, 2017
California
1 review
0 helpful votes
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Happy and perfect
November 28, 2017

The green or more precisely, the turquoise green I have purchased online was pretty accurate on stie and in reality. The size is small and was absolutely the size I was looking for. The dress can be stretched maybe because of the material used, it was pretty strong and can withstand great pressures. These dresses are perfect and I cant wait wearing more of them.

Date of experience: November 28, 2017