I ordered what was supposed to be my little sisters christmas present from this site, about a week and a half ago, and two days after I get an email saying my order was confirmed they tell me they sent me a refund and it will take up to 5-7 business days for it to go back on my card. Well let me just tell you I have spent my last dime on this gift and now I won't have the money to get her anything before Christmas. I have sent email after email with no response, I have tried calling the customer service number and it's all automated. There is no actual person you can speak to directly. So I finally got my refund and I tried to order again because in the automated email it said the items may be in stock if I try to replace my order. Which I did but they cancelled it again on me and now I won't have my money before Christmas! I understand that it's christmas time but how can you dissatisfy so many customers and then offer 30% off. But that does me no good what so ever when it's not even possible to place an order with this company and have the clothes before Christmas. I just can't believe how poorly they care about their customers. I wouldn't be surprised if they lose a ton of business because of this. I know my friends and family will be aware and never return to Fashion Nova. I won't stop until everyone knows how unfairly I was treated and disregarded here

The 5 star reviews are fake! Do yourself a favour and take your money else where. All my orders from Black Friday have yet to ship or arrive and their team has not been useful at all - i paid for 2-4 day delivery by the way. They send automated messages that aren't useful at all, with offers that I don't need. Was my first time and my last. Have disputed the charge with my bank and reported them to the better business bureau. I have no idea how they can be getting away with this day light robbery. I just want my clothes, failing that I just want my money back.

I ORDERED A PACKAGE 2 WEEKS AGO AS A CHRISTMAS GIFT AND I STILL HAVE NOT RECIVED IT. I HAVE SENT 3 E-MAILS AND HAVE ONLY GOTTEN GENERATED RESPONSES AND NO ANSWER OR RESPONSIBILITY OF THE FAILURE OF WHICH MY PACKAGE HAS NOT ARRIVED. THE STORE NUMBERS ARE ALL BLOCKED AND NO ONE PICKS UP, ALL 5 STORES AND NO ONE PICKS UP! NO ONE IS AVAIABLE TO ASSIST YOU IN THE BOGUS ONLINE CUSTOMER SERVICE PART OF THE CALL CENTER. THIS IS RIDICULOUS, UNACCEPTABLE, SHAMEFULL, LACK OF CHARACTER BEHIND THE BUSSINESS AND LACK OF ETHICS OF THE BUSSINESS ITSELF. STAY AWAY!

They are just awful! I placed my order almost 4 weeks ago and they still haven't shipped it out! I wanted all my dresses for Xmas parties coming up and I wont be receiving any of them in time. Their customer service sucks and take so long to answer. Please after making me wait, they email me saying that some of the items I paid for, are not available anymore and they gave me a credit to their $#*!ty store. They didnt even refund me! STAY AWAY FROM THIS SITE!

I ordered about 5 items for a trip I was taking. I paid for expedited delivery so I could have them before the trip to take with me. I didn't received them until after I left which was about 8 days later. I paid for 2 day shipping and did not receive them. Not only did I not receive my items in a timely manor, when I got back from the trip and got them I clearly didnt need them anymore. (I was going somewhere cold i live somewhere warm) I sent the items back and have never received my refund credit. I have sent tons of emails and all I get back is a generated message. I have also tried to call but once again I get an automated message and it ends up hanging up on me. Absolutely worse customer service EVER! Be prepared to get your money taken.

I have ordered from them multiple times. The first time it was fine. One time I ordered a dress for my birthday, they waited until the last minute to tell me the dress was sold out AFTER they took my money. More recently, I ordered 4 items total on 12/7 and have yet to receive shipping confirmation. Like everyone else, I tried emailing them constantly and all I get is a generated email. This will definitely be the last time I order from them. VERY DISSATISFIED! Their clothes fit great but that means nothing when it's a hassle to even get the clothes you ordered. The least they could do is communicate. I'll take my money else where.