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Fashion Nova

fashionnova.com
general, casual, evening & party, swimwear men, womenAge 19-25, 26-45
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From the business

Fashion Nova is the top online fashion store for women. Shop sexy club dresses, jeans, shoes, bodysuits, skirts and more. Cheap & affordable fashion online.


Clothing item from Fashion NovaFashion apparel by Fashion NovaMerchandise from Fashion Nova clothing lineFashion Nova fashion product

Business Highlights

General

Year Founded: 2006
Target Gender: men, women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $6.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $76

Returns

Return Policy: free
Return Instructions: products must be unworn, unwashed, and have original tags attached and returned in their original packaging. does not provide cash refunds
Restocking Fees: no

Sustainability

Sustainability Score: We avoid
Recycling Program: no

Product

Style: general, casual, evening & party, swimwear
Body Fit: regular, plus size
Available Sizes: Men's (S, M, L, XL, XXL, XXXL, 2X, 3X), Women's (2XS, XS, S, M, L, XL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: email
Support Email: [email protected]

Payment Options

Payment Methods: card payments, PayPal, financing, Google Pay, Apple Pay, Amazon Pay
Buy Now Pay Later: Zip Pay, Afterpay, Klarna

How would you rate Fashion Nova?
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Fashion Nova Reviews Summary

The overall reputation of the company is marred by significant customer dissatisfaction, primarily stemming from issues with order fulfillment, shipping delays, and inadequate customer service. Many customers report receiving incorrect or damaged items, difficulty in obtaining refunds or exchanges, and a lack of accessible support. While some customers have had positive experiences with specific products, these are overshadowed by the overwhelming number of complaints regarding the company's reliability and transparency. The prevailing sentiment suggests a pressing need for improved customer service practices and a reevaluation of fulfillment processes to restore consumer trust.

This summary is generated by AI, based on text from customer reviews

service
872
value
805
shipping
860
returns
790
quality
778
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Texas
1 review
0 helpful votes
Follow Lucy S.
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Thanks for recommending us here mom! She loves fashion nova and now, so does we! We three loves it when the shipping arrives in just 2 days and sometimes, its even earlier that we have thought. She had recommended this site to others and they are all happy i can say

Date of experience: December 27, 2017
California
1 review
0 helpful votes
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He customer service of fashion nova is completely astonishing to the point where they were willing to go on extra miles just to make a customer feel a lot bette like what I had experienced! That makes it 5 stars. Hands down and not taking it back.

Date of experience: December 27, 2017
New Mexico
1 review
0 helpful votes
Follow Lorraine M.
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Fashion nova's fashion apparels are all in good condition and the chance of having a wardrobe malfunction is completely zero. That's what I love about fashion nova, the price doesn't much sacrifices the quality making it overall a good investment for long term dress usage. Totally happy with my purchases.

Date of experience: December 27, 2017
Ohio
1 review
0 helpful votes
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Im living that nova life!
December 27, 2017

As a millenial girl, i always want to stay up to date even on my dresses and attire, i always want to be trendy and lucky me! Fashion nova has this trendy and awesome selections that always makes me drool because of the quality. Really, everyone should be ordering here.

Date of experience: December 27, 2017
California
1 review
0 helpful votes
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I have that persuasion skill so i have made the choice to put it into good use. Upon inviting them on joining fashion nova, i really feel like a good person who have helped them a lot! I'm going all the nova way!

Date of experience: December 27, 2017
Georgia
1 review
0 helpful votes
Follow Joy D.
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Holy mother of romper!
December 27, 2017

There you go! Fashion nova really do have a lot of cool rompers to choose from and I personally prefer rompers over other fashion pieces so it is totally in favor of me. Friends has been also commenting about how I wear these rompers i have ordered, they say im stunning!

Date of experience: December 27, 2017
New Jersey
1 review
0 helpful votes
Follow Cynthia F.
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Well, it is completely impossible if FN is not here hehe. With fn, i can be an expert when it comes to fashion with ease and i can sense that im ever improving since the first time i have used this site. I will recommend this more often to a lot of people to spread the goodness of fashion nova's products.

Date of experience: December 27, 2017
Texas
1 review
0 helpful votes
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Squad goals perfection!
December 27, 2017

My squad are some lit fam! And we love doing our purchases in online shops and to tell you honestly, fn was our very first shop to order to. My squad order their stuff here and i personally love their selections. Plentiful and always updated. Thanks for the lit attires!

Date of experience: December 27, 2017
Texas
1 review
1 helpful vote
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Hit or miss, boo
December 28, 2017

Honestly, if you can get past the items being out of stock and receiving a gift card instead of your money back, and get past their shifty customer service and lack of commitment to deliver in a timely fashion during the holiday season, you'll be fine. But for real interactive reviews:

JoinFashion Nova's #Novababe Review Centralon Facebook. We give honest reviews on the company and their items. Nothing deleted or brushed under the rug. No photoshopped models. All Real Women! Unfiltered https://m.facebook.com/groups/**************

Date of experience: December 27, 2017
Cabo Verde
1 review
2 helpful votes
Follow Kassia M.
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Worse experience ever
December 27, 2017

I have placed an order on december 4th and after placing my order I got the message that there would be a processing delay up to 7 bussines days. (This message should of being shown before placing my order.) It even took them more than those 7 busines days.

Now it is december 27th and I still havent received anything. The worse thing is that they don't answer your call, you only get their automatic voicemail. (Why would you have a phone number than? Just to make the custumors spend for $#*! I guess) And when you e-mail them you get an automatic message wich don't answer any of your questions because it is send to everyone who e-mails them I think.

They don't care about your stuff, money or time. Those were all orders for christmas & new years eve. And I wont be able to wear them. I also leave in Holland so to send my package back after receiving them will cost me almost 50. Really the worse experience ever. And you don't even get your money back when you send the things back, you will get a voucher so you can order with them again. LIKE I WANT TO ORDER WITH THIS DUMB $#*! COMPANY AGAIN!

Date of experience: December 27, 2017
California
1 review
0 helpful votes
Follow Lorena R.
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Their discounts are sometimes on time and are all good deals. They offer a hell lot of garments on their site and I just get enough of it. Can't even decide what to buy, lols. Really do hope that the shipping day and time is legit cause this is the best online store to exist!

Date of experience: December 26, 2017
Missouri
1 review
0 helpful votes
Follow Faye H.
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I ordered two identical pieces in fn and haven't seen the difference! They arrived in good shape, no reason for me to call for replacements but their customer support is always available so I'm secure.

Date of experience: December 26, 2017
California
1 review
1 helpful vote
Follow Lynn T.
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Amazing quality
December 27, 2017

Ordered Some dresses. Here in fashion nova and have read all the reviews here, divided but mark my word, they are worth it. I would like to thank fashion nova though for making my life easier thanks once again!

Date of experience: December 26, 2017
Delaware
1 review
0 helpful votes
Follow Maureen F.
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Can't wait to order more because tbh, my dresses from here are all great and have no complains. Size is also true, what stated on the site is on point. They are also shipping the items on time so you should have worry, just need to wait.

Date of experience: December 26, 2017
Washington
1 review
0 helpful votes
Follow Loretta W.
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Nice one FN!
December 27, 2017

I love fashion nova's style, the way they have all these services must be heaven given! Price can vary, might be pretty how and sometimes affordable but it's 100% sure that you'll be getting quality apparels on time, typically 2-3 business days.

Date of experience: December 26, 2017
Ohio
1 review
0 helpful votes
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Super convenient
December 27, 2017

Their products are super legit, take it from me, an almost 3 months customer. Its very convenient to have this fashion site that is so big, they even offer a wide variety of dress and clothing choices.

Date of experience: December 26, 2017
New Jersey
1 review
0 helpful votes
Follow Suzanne D.
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I can say that they are doing a pretty nice job on this things, online shops are new and building trust might be a challenge for them. For me! They have already gained my trust. Have ordered a lot in here and they are surely all quality dresses. Customer service is also available for user satisfaction. This is my everything

Date of experience: December 26, 2017
Florida
1 review
1 helpful vote
Follow Delores D.
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The other end of customer support is really patient when it comes to a customer like... yours truly! Called a lot of them, to be honest, and they have always well responded... great team FN! You deserve the success!

Date of experience: December 26, 2017
New Jersey
1 review
0 helpful votes
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Love the way I pay
December 27, 2017

It's so easy to pay and have clothes with fashion nova. They deliver your goods in your exact doorstep (exact address should be provided) in just 2-3 days! I have been using this for months and they never fail any single moment.

Date of experience: December 26, 2017
North Carolina
1 review
0 helpful votes
Follow Kristen M.
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Seriously, they need it! They were all more than happy to provide customer support to me so I always feel secure with FN. Orders are also sorted really well, requested my tracking order and they provided right away.

Date of experience: December 26, 2017