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Fashion Nova

fashionnova.com
general, casual, evening & party, swimwear men, womenAge 19-25, 26-45
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From the business

Fashion Nova is the top online fashion store for women. Shop sexy club dresses, jeans, shoes, bodysuits, skirts and more. Cheap & affordable fashion online.


Clothing item from Fashion NovaFashion apparel by Fashion NovaMerchandise from Fashion Nova clothing lineFashion Nova fashion product

Business Highlights

General

Year Founded: 2006
Target Gender: men, women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $6.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $76

Returns

Return Policy: free
Return Instructions: products must be unworn, unwashed, and have original tags attached and returned in their original packaging. does not provide cash refunds
Restocking Fees: no

Sustainability

Sustainability Score: We avoid
Recycling Program: no

Product

Style: general, casual, evening & party, swimwear
Body Fit: regular, plus size
Available Sizes: Men's (S, M, L, XL, XXL, XXXL, 2X, 3X), Women's (2XS, XS, S, M, L, XL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: email
Support Email: [email protected]

Payment Options

Payment Methods: card payments, PayPal, financing, Google Pay, Apple Pay, Amazon Pay
Buy Now Pay Later: Zip Pay, Afterpay, Klarna

How would you rate Fashion Nova?
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Fashion Nova Reviews Summary

The overall reputation of the company is marred by significant customer dissatisfaction, primarily stemming from issues with order fulfillment, shipping delays, and inadequate customer service. Many customers report receiving incorrect or damaged items, difficulty in obtaining refunds or exchanges, and a lack of accessible support. While some customers have had positive experiences with specific products, these are overshadowed by the overwhelming number of complaints regarding the company's reliability and transparency. The prevailing sentiment suggests a pressing need for improved customer service practices and a reevaluation of fulfillment processes to restore consumer trust.

This summary is generated by AI, based on text from customer reviews

service
872
value
805
shipping
860
returns
790
quality
778
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California
1 review
0 helpful votes
Follow Margarita A.
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Great place to buy tubes
December 28, 2017

You've heard it right! I ordered one last time and haven't regretted. The size fits me, considering that my size is bizarre and unusual, almost seem adaptable and flexible. Totally worth my money!

Date of experience: December 28, 2017
Colorado
1 review
0 helpful votes
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This is the new way of shopping and fashion nova has done it so right. My officemate have ordered a lot of casual dresses in here but on the other hand, I order the even worthy dresses! We're kinda inverse but FN is actually the only online shopping site for us.

Date of experience: December 28, 2017
Pennsylvania
1 review
1 helpful vote
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Non reliable
December 28, 2017

This company is very unprofessional! I ordered a dress from this site on december 10th and it is now december 27th and I have still yet to recieve it. I even spent an extra $6.00 which was offered to 2 day express the item and still nothing. I emailed them and they responded two days later with a 30% off coupon for my next purchase as if Id ever order from them again! I emailed again asking about my dress, and dismissing the coupon and no response. I tried calling the company and kept getting the voicemail. This is terrible customer service and I wouldnt reccomend anyone shopping here at all. I could have taken my $45 elsewhere and recieved it by now.

Date of experience: December 28, 2017
California
1 review
0 helpful votes
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I'm not ashamed of it (lol) I'm skinny, so what!?
Good thing tho, for me to look more attractive, fashion nova offers a lot of different fittings for the likes of me. I have ordered last week a swimwear (for summer) and was kinda excited for it that when it arrived I proceeded to fit it! Thanks for this cools and cute stuff.

Date of experience: December 28, 2017
Texas
1 review
0 helpful votes
Follow Alma S.
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I was very pleased that this site even existed, can't take FN more enough!
Ordered a lot from them and all of them are here, with me! Just currently waiting for an order arrives (exciting!)

Date of experience: December 28, 2017
Massachusetts
1 review
0 helpful votes
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One thing I totally love about them is the way the ship the items. They're not just relatively fast to ship but they also make sure that they meet the customers satisfaction and expectations above anything else. Also, customer support is always there to assist.

Date of experience: December 28, 2017
New York
1 review
0 helpful votes
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$150 UsD worth of items is so so much worth here in Fn you can already buy, like a lot of fashion pieces for such a low price. I prefer bulk orders tho since I love my selected dresses to arrive in groups!

Date of experience: December 28, 2017
California
1 review
0 helpful votes
Follow Sherry F.
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For the quality on this denim ill be getting, 30 bucks is totally worth it. Im so exciting on walking on the outskirts of our town wearing my jeans! Bet jaws will drop as I make my way though haha. I also got this in no time so I am happy rn with Fn.

Date of experience: December 28, 2017
Kansas
1 review
0 helpful votes
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I have some questions about my shipping info so I have contact or perhaps phones them, they answered really well and have helped me through my problems. It was really easy, and quick! Worth my time and effort.

Date of experience: December 28, 2017
Florida
1 review
0 helpful votes
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Just a hunch but I really do need to gift something to my Bff <3
Somebody suggested me into here and here I am! I have made the order and it arrived in 2 days! She was really happy with it and also me. I love her and FN.

Date of experience: December 28, 2017
Florida
1 review
0 helpful votes
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Easy email support
December 28, 2017

Had some questions and turned to them by contacting thru email. They were quick to respond compared to other fashion sites out there. My problem got resolved easily! Real quick! Overall happy with the customer service they have provided.

Date of experience: December 28, 2017
California
1 review
0 helpful votes
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I need this in my life!
December 28, 2017

Fashion nova acts as my companion in my fashion life and even in my life! It was really really awesome to shop here... they treat their customers really well with awesome services so I cant really move on with this!

Date of experience: December 27, 2017
California
1 review
0 helpful votes
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Yes, I do need an urgent shipping coz I really need the stuff to wear. So anyway, it was really right, as promised my stuff arrived in 3 days, not bad at all. I need to use it for my mom's second wedding <3 it was really fancy, perfect for the event.

Date of experience: December 27, 2017
Virginia
1 review
0 helpful votes
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Best place to shop ever!
December 28, 2017

Bad reviews can all go rot in hell. You can always get high quality premium grade clothing when you order here, in fashion nova. Upon arrival, i cant wait to open it! (I was like a lil kid back then, cringy!) And boom! There it is, complete, safe and sound ;)

Date of experience: December 27, 2017
GB
1 review
2 helpful votes
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If you are looking to buy anything for a special occasion any time soon steer well clear of this 'outfit'!
The customer experience is the absolute WORST I have ever experienced. Order placed December 2nd, not apparently shipped until 12th! Tracking system ( don't make me laugh) last entry Dec 13th suggests it is still in LAX. I have emailed FN three times and nothing but a standard response 'expect delays'!
Well FN what I 'expect' is a personal, responsive and appropriate response to customer queries and delivery and tracking services that are real time. I also 'expect' to be in receipt of my goods by December 28th but you have managed to fulfill NONE of these reasonable expectations.
I won't be using or ordering from this 'outfit' again. The only thing they are consistent with is letting customers down and having the worst customer service I have EVER experienced in retail!

Buyer beware! Steer clear if you wish to avoid disappointment.

Date of experience: December 27, 2017
Virginia
1 review
0 helpful votes
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The clothes i have selected and received are revealing and it's perfect for my change of pace. The daring look/attire that im longing for will now be reachable cause of this site. Thanks for this great loots!

Date of experience: December 27, 2017
California
1 review
0 helpful votes
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Love using the site
December 28, 2017

Stylish dresses are my preference and im glad that fn didn't disappoint, and i hope it'll always stay like this. Sales representative on phone is very courteous and generous, love talking to here. This is absolutely a good site to shop, not a waste of time.

Date of experience: December 27, 2017
Florida
1 review
1 helpful vote
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Fashion Nova said my dress would have been processed no more than up to 7 days. Well it took 9 days and after I filed a BBB complaint all of a sudden it was supposedly shipped out and guess what still no dress over 4 days later. I need my dress by tomorrow because I am on a flight as of Friday morning. So guess what no use to me now and I want my money back and not a stupid gift card like they will try to give me so I can order something else from their ridiculous store that I want nothing more to do with. Do not order from this place. Boycott and put them out of business.
Also don't worry you can never get in touch with a live person but they are quick to take your money. Horrible place!

Date of experience: December 27, 2017
Texas
1 review
4 helpful votes
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Poor customer service
December 27, 2017

Place an order that was to be delivered in 2 day do to high demand they sent me an email to please allow up to 7 business day to receive my order it has been over 10 business days and the order status in their site show that my order has not been fulfilled yet how can I get my order if they don't ship it. Oh and good luck getting some one on the phone.

Date of experience: December 27, 2017
Texas
1 review
0 helpful votes
Follow Kelli H.
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Slight improvements are visible including on the customer assistance section. I have experienced a little time of queue to get an assistant online and thats great for those girls like me who have a tight schedule. Looking forward for more improvements and less problem encounters. Thanks!

Date of experience: December 27, 2017