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Fashion Nova

fashionnova.com
general, casual, evening & party, swimwear men, womenAge 19-25, 26-45
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From the business

Fashion Nova is the top online fashion store for women. Shop sexy club dresses, jeans, shoes, bodysuits, skirts and more. Cheap & affordable fashion online.


Clothing item from Fashion NovaFashion apparel by Fashion NovaMerchandise from Fashion Nova clothing lineFashion Nova fashion product

Business Highlights

General

Year Founded: 2006
Target Gender: men, women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $6.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $76

Returns

Return Policy: free
Return Instructions: products must be unworn, unwashed, and have original tags attached and returned in their original packaging. does not provide cash refunds
Restocking Fees: no

Sustainability

Sustainability Score: We avoid
Recycling Program: no

Product

Style: general, casual, evening & party, swimwear
Body Fit: regular, plus size
Available Sizes: Men's (S, M, L, XL, XXL, XXXL, 2X, 3X), Women's (2XS, XS, S, M, L, XL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: email
Support Email: [email protected]

Payment Options

Payment Methods: card payments, PayPal, financing, Google Pay, Apple Pay, Amazon Pay
Buy Now Pay Later: Zip Pay, Afterpay, Klarna

How would you rate Fashion Nova?
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Fashion Nova Reviews Summary

The overall reputation of the company is marred by significant customer dissatisfaction, primarily stemming from issues with order fulfillment, shipping delays, and inadequate customer service. Many customers report receiving incorrect or damaged items, difficulty in obtaining refunds or exchanges, and a lack of accessible support. While some customers have had positive experiences with specific products, these are overshadowed by the overwhelming number of complaints regarding the company's reliability and transparency. The prevailing sentiment suggests a pressing need for improved customer service practices and a reevaluation of fulfillment processes to restore consumer trust.

This summary is generated by AI, based on text from customer reviews

service
872
value
805
shipping
860
returns
790
quality
778
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California
1 review
1 helpful vote
Follow Kristy C.
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Literally everything in my wardrobe right now is from FN and I never regret it. It was a worth buy, cheap dresses that can be shipped as easily as 2 days, really, I cant ask for more. More orders to come

Date of experience: January 16, 2018
Arkansas
1 review
1 helpful vote
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I have accomplished a lot of orders here in Fn and I could say that I am proud of my streak. Even though it seems like things gets pretty rough, their promises are still fulfilled. Best thing about here is the presence of great clothes in such low prices that one can assume that it is bargained though It is not since its all brand new! Very happy to actually encounter a site like this.

Date of experience: January 16, 2018
North Carolina
1 review
2 helpful votes
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Scam site
January 17, 2018

Stay away! They do not refund and are inconsistent with the shipping. 2 of my friends ordered stuff same day as me and have received their orders (7 days) later and it has been over 2 weeks and its not here after taking to customer service and she straight up lied to me about the shipping and now is not replying. SCAM SCAM SCAM!

Date of experience: January 16, 2018
Michigan
1 review
1 helpful vote
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No more squandering
January 17, 2018

Switch to FN for everlasting fashion pieces, I have made this switch since I discovered it! My squandering has been greatly decreased since then and I am well indebted to fashion nova for this.

Date of experience: January 16, 2018
Texas
1 review
1 helpful vote
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Organized virtual closet
January 17, 2018

Love how they have sorted their available deals on their site and it makes it a lot easier for us to navigate and of course, use! Another thing that made my life even easier was that. If things go on like this, 5 stars ratings will keep flowing for you guys.

Date of experience: January 16, 2018
Michigan
1 review
1 helpful vote
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Kindest agent I met
January 17, 2018

Just wanna thank the agent I had conversed with on your line She sounds pretty and well-versed about your products and services. My problem got also resolved in no time thanks to her. Would buy again because of this exp.

Date of experience: January 16, 2018
California
1 review
1 helpful vote
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They have quite a big dress collection, they ship fast and they have a responsive customer support! I have nothing more to ask because of this.

Date of experience: January 16, 2018
New Jersey
1 review
1 helpful vote
Follow Mattie D.
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Phew! Kinda a bit nervous but its worth the wait and also the risk. I needed the dress for a formal occasion asap and glad that fashion nova can ship it in time. In love with this.

Date of experience: January 16, 2018
Indiana
1 review
1 helpful vote
Follow Tami M.
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They sell good jumpsuits
January 17, 2018

I'm kinda childish and I love jumpsuits more than any apparel! Kinda love how transaction with FN works also since I have been around on online shops a lot. Great buy.

Date of experience: January 16, 2018
Dash C.
Massachusetts
1 review
4 helpful votes
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I place an order with this company and all of the clothes I bought were just awful so I returned the entire order. After about 3 months without my credit, I decided to reach out to the company. When I was able to get in contact with someone, they told me the refund was issued and the credit had already been used. Turns out the sent the credit to another customer. Instead of issuing a bill to the person who stole my credit, they offered me 50% of my refund because they couldnt give me the full amount due to the other customer using my credit. I will never shop here again.

Date of experience: January 16, 2018
Nebraska
1 review
1 helpful vote
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Profusely lavish!
January 16, 2018

I take my first impressions back, fashion nova is a lavish site! To elaborate, dresses here are somewhat fancier than other sites scattered out there. This has been my one-stop shop since then and will always be.

Date of experience: January 16, 2018
New York
1 review
1 helpful vote
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Buy jackets here!
January 16, 2018

Jackets from FN aren't hot so even if it's not cold, its okay to wear a jacket! They are also stylish so you can show 'em off outside!

Date of experience: January 16, 2018
Florida
1 review
1 helpful vote
Follow Traci B.
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I almost recommend this to any girls I know,... fashionova offers a lot of choices on their site for us girls who love fashion.
They also ship well, all items were intact and have arrived in mere two days. Happy with this.

Date of experience: January 16, 2018
Virginia
1 review
1 helpful vote
Follow Sally S.
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Take them from me! I love your site! You have helped me a lot and complimenting is so low to give. I want to express my gratitude towards you more so I think a review will do.
Customer support - 5 Stars
Choices - 4 stars
Clothing - 5!
Shipping - 10 (lols)

Date of experience: January 16, 2018
Texas
1 review
1 helpful vote
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They have diverse good deals every time of the week and i think its mostly everyday. Whenever I scout something great, I quickly buy it out from my cart and proceeds with my checkout and after that, its shipping time! They arrive almost like 3 days from the day you order them.

Date of experience: January 16, 2018
Texas
1 review
1 helpful vote
Follow Ora F.
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I found this site as a good shopping spot when I'm all alone and I'm very happy with their great service. They have a wide variety of clothing that sometimes even fits my style! I love it so simple yet so cool.

Date of experience: January 16, 2018
Pennsylvania
1 review
1 helpful vote
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When we say a lot, like a lot! The type that can make your 10 closets full or even more than that! Just choose what to buy takes me 2-3 hours lol. I am a certified user of this and have ordered a lot in the past few months.

Date of experience: January 16, 2018
Virginia
1 review
1 helpful vote
Follow Christie H.
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Even though its not winter, jackets purchased from fashion nova is fashionable that I can wear it anytime I want to. I would totally order more jackets when winter season comes by, thanks for this great after shopping experience.

Date of experience: January 15, 2018
Tennessee
1 review
1 helpful vote
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Favors almost everyone
January 16, 2018

Everyone is fair when it comes to discounts and deals meaning everyone can avail them! Adding discounts to their items are really effective when it comes to attracting customers and I personally saw this since the number of users increased, meaning fashion nova is indeed effective and a lot of people has been using it in a daily basis though I prefer weekly to save budget. Another budget saving they have given us is free shipping that is also available for everyone.

Date of experience: January 15, 2018
Georgia
1 review
1 helpful vote
Follow Cece R.
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There site and everything is great but when it comes to customer they lack it which is bad considering on how popular they are. I had orders some stuff and didnt receive my shipping information I had to call in order to find out they sold out of a item I purchased instead of giving me my money back they gave me store credit even tho it there fault. Ive never had a problem with them until now and Ive ordered before not to mention I called them about another order because I still didnt get shipping information I had to wait 22 minuets before and answered than when they answered I had to wait 5 more minutes to find out they sold out so they wont be shipping it out I did not receive no email saying this would happen. I had to call to find this out

Date of experience: January 15, 2018