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Fashion Nova

fashionnova.com
general, casual, evening & party, swimwear men, womenAge 19-25, 26-45
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From the business

Fashion Nova is the top online fashion store for women. Shop sexy club dresses, jeans, shoes, bodysuits, skirts and more. Cheap & affordable fashion online.


Clothing item from Fashion NovaFashion apparel by Fashion NovaMerchandise from Fashion Nova clothing lineFashion Nova fashion product

Business Highlights

General

Year Founded: 2006
Target Gender: men, women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $6.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $76

Returns

Return Policy: free
Return Instructions: products must be unworn, unwashed, and have original tags attached and returned in their original packaging. does not provide cash refunds
Restocking Fees: no

Sustainability

Sustainability Score: We avoid
Recycling Program: no

Product

Style: general, casual, evening & party, swimwear
Body Fit: regular, plus size
Available Sizes: Men's (S, M, L, XL, XXL, XXXL, 2X, 3X), Women's (2XS, XS, S, M, L, XL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: email
Support Email: [email protected]

Payment Options

Payment Methods: card payments, PayPal, financing, Google Pay, Apple Pay, Amazon Pay
Buy Now Pay Later: Zip Pay, Afterpay, Klarna

How would you rate Fashion Nova?
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Fashion Nova Reviews Summary

The overall reputation of the company is marred by significant customer dissatisfaction, primarily stemming from issues with order fulfillment, shipping delays, and inadequate customer service. Many customers report receiving incorrect or damaged items, difficulty in obtaining refunds or exchanges, and a lack of accessible support. While some customers have had positive experiences with specific products, these are overshadowed by the overwhelming number of complaints regarding the company's reliability and transparency. The prevailing sentiment suggests a pressing need for improved customer service practices and a reevaluation of fulfillment processes to restore consumer trust.

This summary is generated by AI, based on text from customer reviews

service
872
value
805
shipping
860
returns
790
quality
778
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New York
1 review
0 helpful votes
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Nice clothes
January 29, 2018

I have ordered 5 items. The quality is very good. Please make sure you use the size schedule shown on the page for every singe item! Sizes like XXL do not mean that they will correspond with european sizes. Shipping time was as expected. Customer service via mail contact is fast and convenient. Thank you!

Date of experience: January 29, 2018
California
1 review
0 helpful votes
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I like that the sizes are based on actual body measurements. The dresses and skirt my daughter selected fit her like they were made for her. Unfortunately, one item she selected was out of stock. However, their customer service rep offered an acceptable cash coupon for the purchase of another item, or two!

Date of experience: January 29, 2018
Texas
1 review
0 helpful votes
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Fashionable
January 29, 2018

I did find so many items on this page that have reasonable price and looking good. And still really fashionable pieces. And if you have anything more to ask, the staff working at fashionnova is more then helpful. Would recommend any time.

Date of experience: January 29, 2018
New York
1 review
0 helpful votes
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Recommend
January 29, 2018

My dresses are beautiful as the images and other clothes too. For the price it's great. Delivery is fast and in good condition. If you have any questions, they reply quickly. Really happy. I recommend.

Date of experience: January 28, 2018
Kentucky
1 review
0 helpful votes
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I love their fashions, very nice styles of clothing, only have to be sure of the size you want since it is smaller than American sizes. But overall their clothes are well designed and put together.

Date of experience: January 28, 2018
Ohio
1 review
0 helpful votes
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Helpful customer service
January 29, 2018

A very good customer service and quick delivery. Sizes might run small, but the company is happy to provide vouchers, so you could reorder in a bigger size. Helpful. Lovely design. Would recommend.

Date of experience: January 28, 2018
Tennessee
1 review
0 helpful votes
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Good Product
January 29, 2018

I have ordered 3 products from their website. I received 2 products while they were out of stock with one they have offered me coupon. Products I received looked exactly as in the pic.

Date of experience: January 28, 2018
Indiana
1 review
0 helpful votes
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Great customer service
January 29, 2018

I was very pleased with the help that I received from the customer service team after my purchase from this site. They were very helpful and quick to respond

Date of experience: January 28, 2018
Canada
1 review
0 helpful votes
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So i ordered like 6 items, 3 bodysuits, one shirt, one dress, one body chain. The bodysuits are low quality and the dress feels hella cheap. They sent me one wrong bodysuit and the bodychain is missing. Don't even get me started on how late the order was. I'm mostly very nice and never leave negative/any reviews ever so take it as you will. I mean i'm not expecting much but this is just $#*!.

Date of experience: January 28, 2018
Illinois
1 review
4 helpful votes
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UNACCEPTABLE!
January 28, 2018

I ordered 4 items on January 20,2018 and received a tracking number 2 days later, despite being it a two day shipping. I tracked my number and it says pre-shipment. It has been five days since I received the tracking number and my items still say pre-shipment and in California. I am in Chicago and understand it might take more than two days for the items to arrive. However, it has been a whole week and they have not shipped my items! I have yet to receive the estimated arrival date. I will not order from fashion nova again until they change their costumer service! I want my items that I PAID for or a FULL refund to my account. No, not a gift card. A FULL REFUND TO MY BANK.

Date of experience: January 28, 2018
New York
1 review
1 helpful vote
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Great Purchase
January 28, 2018

I purchased two dresses, but was concerned about the sizing, but I was very pleased with the items. Sized just right, and good quality material. I will be ordering other items. Thank you Fashionnova.

Date of experience: January 27, 2018
Colorado
1 review
1 helpful vote
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Great experience
January 28, 2018

Just had a great experience with Fashionnova, made my order and my items were here within 10 days. Ordered a sleeveless long summer dress the colors were bright, and the material was very soft. Looks like it will be great for travel.

Date of experience: January 27, 2018
New York
1 review
1 helpful vote
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Awesome website
January 28, 2018

I would like to recommend this site to those who love to shop over the net and to those who are looking for some nice clothes to wear. I ordered my clothes and I got it after a while, but the wait was worth it. I will from now on shop from Fashionnova because I love their clothes, it's so cheap and nice!

Date of experience: January 27, 2018
Virginia
1 review
1 helpful vote
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It's awesome
January 28, 2018

Wow! Fashionnova is awesome, I love how they have clothes for a low price just want I need. I love how I am able to get my clothes fast enough. It's is an awesome site to use and an awesome site to go to. Low price and you can look good. Love Fashionnova

Date of experience: January 27, 2018
California
1 review
1 helpful vote
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Works out
January 28, 2018

I ordered two dresses from fashionnova and received one dress, which did take some time, but it is coming from overseas so if you keep that in mind it works out. I contacted them about the second dress, which was out of stock, and they worked with me to get a replacement out. The quality was pretty good and it looked just like the picture.

Date of experience: January 27, 2018
Nevada
1 review
1 helpful vote
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I'm Happy
January 28, 2018

I loved the blazer that I received from the company! Great color and fit. Of you are looking for a statement piece or just to stay on trend shop with them!

Date of experience: January 27, 2018
Georgia
1 review
1 helpful vote
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Beautiful Dresses
January 28, 2018

I am extremely happy with my purchases with Fashionnova! I have been a loyal customer for the past year! I have fallen in love with their dresses. There is such a wide variety of dresses to choose from. I cannot wait until the summer time to wear my dresses! Great service, unbeatable price and beautiful dresses!

Date of experience: January 27, 2018
Georgia
1 review
1 helpful vote
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I love my clothes
January 28, 2018

It did take a little longer than expected bc the item's I chose quickly sold. Out. But I love my dresses and blouses and skirts. They fit perfectly and what didn't fit was quickly replaced. Love it will be using them again.

Date of experience: January 27, 2018
Texas
1 review
1 helpful vote
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Very helpful
January 28, 2018

Hello, it's true it needed about 1 month of delivery. But quality is good, and they where very helpful with helping with problems because of my own fault ordering wrong. Thank you!

Date of experience: January 27, 2018
Oklahoma
1 review
1 helpful vote
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Navy/tribal print dress
January 28, 2018

Bought this dress in navy, lovely quality fabric, quite quirky, which I love. Now to buy in either green or orange. Or maybe both. Can't wait to wear it.

Date of experience: January 27, 2018