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Fashion Nova

fashionnova.com
general, casual, evening & party, swimwear men, womenAge 19-25, 26-45
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From the business

Fashion Nova is the top online fashion store for women. Shop sexy club dresses, jeans, shoes, bodysuits, skirts and more. Cheap & affordable fashion online.


Clothing item from Fashion NovaFashion apparel by Fashion NovaMerchandise from Fashion Nova clothing lineFashion Nova fashion product

Business Highlights

General

Year Founded: 2006
Target Gender: men, women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $6.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $76

Returns

Return Policy: free
Return Instructions: products must be unworn, unwashed, and have original tags attached and returned in their original packaging. does not provide cash refunds
Restocking Fees: no

Sustainability

Sustainability Score: We avoid
Recycling Program: no

Product

Style: general, casual, evening & party, swimwear
Body Fit: regular, plus size
Available Sizes: Men's (S, M, L, XL, XXL, XXXL, 2X, 3X), Women's (2XS, XS, S, M, L, XL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: email
Support Email: [email protected]

Payment Options

Payment Methods: card payments, PayPal, financing, Google Pay, Apple Pay, Amazon Pay
Buy Now Pay Later: Zip Pay, Afterpay, Klarna

How would you rate Fashion Nova?
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Fashion Nova Reviews Summary

The overall reputation of the company is marred by significant customer dissatisfaction, primarily stemming from issues with order fulfillment, shipping delays, and inadequate customer service. Many customers report receiving incorrect or damaged items, difficulty in obtaining refunds or exchanges, and a lack of accessible support. While some customers have had positive experiences with specific products, these are overshadowed by the overwhelming number of complaints regarding the company's reliability and transparency. The prevailing sentiment suggests a pressing need for improved customer service practices and a reevaluation of fulfillment processes to restore consumer trust.

This summary is generated by AI, based on text from customer reviews

service
872
value
805
shipping
860
returns
790
quality
778
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Illinois
1 review
0 helpful votes
Follow Charlene O.
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I always think about the perfect pair of high heels or stilettos that would go well with my clothes that I wear at work or when I hang out with my friends. I purchased the Sexy Savage Stiletto in Fashion Nova and after two days, I got the item. I was worried about the faux suede getting scratched or the zipper closure getting stuck but when I put the shoes on, the zipper close smoothly and the suede surface is just flawless. Fashion Nova delivered the shoes with so much care and they didn't fail to impress me.

Date of experience: January 29, 2018
New York
1 review
0 helpful votes
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FN became a statement for me as I use it regularly. I love it and their services are awesome, cant find more sites that looks exactly like this. Wont change this to anything!

Date of experience: January 29, 2018
Ohio
1 review
2 helpful votes
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Been waiting since October to order this dress for my event in Feb (it's been sold out), finally placed my order three weeks ago, never heard anything, and now finally after I call customer service after having emails ignored for the past few weeks, they decide to tell me the dress sold out so now they are cancelling my order even though i placed the order when the dress was in stock. Worst part is they won't even put me on a list to have this dress sent to me. I don't even want my money back I just want the dress I ordered and have been waiting months for.

Date of experience: January 29, 2018
Canada
1 review
1 helpful vote
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Hidden fees for shipping
January 29, 2018

I live outside of the states and what the company does not tell you is that their shipping fee doesn't cover the cost of customs... was asked to double the price of the package upon receipt. I refused to sign and the package was sent back, Customer Care basically said too bad and in order to have my money not thrown completely into the garbage I had to reorder and repay for the shipping fee that does not cover the custom cost that I will have to ay to get them... what a money grab

Date of experience: January 29, 2018
New York
1 review
0 helpful votes
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Dresses that matters
January 29, 2018

Red dresses are actually awesome! I finally received my red dress last night and i was shocked because it was delivered no matter what time it is. Really professional and I the dress I got is a treasure for me.

Date of experience: January 29, 2018
Virginia
1 review
0 helpful votes
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Past fall when I got introduced to fashion nova and got already hooked. I love their boots collection since they will come in handy when winter comes and it is perfect since Im getting ready for it. I have tested some of their clothes and products and I can assure that they are always in great shape upon arrival and are all durable when used for a long time. Will be happy to have a boots some time.

Date of experience: January 29, 2018
New Jersey
1 review
0 helpful votes
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They have been there for me! I was thankful for that. I provided the wrong address when I checked out my item and the customer support was to the rescue and before I knew it, my problem was solved! Easy-peasy, I thanked the agent who have helped because they really do deserve it.

Date of experience: January 29, 2018
Rhode Island
1 review
0 helpful votes
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Excellent product
January 29, 2018

Im really happy with the purchase. Same exact color and comfortable coat. Excellent product from fashionnova

Date of experience: January 29, 2018
Minnesota
1 review
0 helpful votes
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I have received a great experience ordering from Fashionnova. The sizing of the coat, I ordered is smaller than American sizes. The coat has excellent quality material. If I ordered it again I would order XX Large. The L was too small to fit in the shoulders

Date of experience: January 29, 2018
Texas
1 review
0 helpful votes
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Awsome products
January 29, 2018

Hi there! Thank you for your great products. Because of your website I was able to offer my friend these awesome Gifts. Thank you very much for these great products.
I´m very satisfied and very glad because of these products. I will order again and I suggest you order from this website because it´s a great website with great support. Definitely recomended.

Date of experience: January 29, 2018
New York
1 review
0 helpful votes
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Fashionnova
January 29, 2018

Great items at a great cost with great service, what more can a customer ask for? Would definitely recommend this to family and friends. Very satisfied with everything they have to offer

Date of experience: January 29, 2018
Arizona
1 review
0 helpful votes
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Good overall experience
January 29, 2018

This company has a great selection of fashionable clothing at very reasonable prices. Responses to customer service questions are prompt. They go out of their way to make every shopping experience positive.

Date of experience: January 29, 2018
Louisiana
1 review
0 helpful votes
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Initially i thought it was not good decision to choose this website for shopping because i did not like my first order but the second one was very good and when i contacted them to saying that i did not like the item. They refunded me back, not all of it but i am satisfied. Thanks

Date of experience: January 29, 2018
Illinois
1 review
0 helpful votes
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My dress is so beautiful witch very good quality and best part is how cheap it is. I will absolutely order from this site again. Thank you!

Date of experience: January 29, 2018
Ohio
1 review
0 helpful votes
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Great Customer Service
January 29, 2018

I ordered two items from Fashionnova. I adore my sweater! Beautiful, fits very well. Jacket is amazing, but a little small. Customer service answered my emails promptly about my return options. I will order again!

Date of experience: January 29, 2018
Kentucky
1 review
0 helpful votes
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A positive experience!
January 29, 2018

The service was quick and efficient. The product is good quality and the price even better! Love this company!

Date of experience: January 29, 2018
New Jersey
1 review
0 helpful votes
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Love it
January 29, 2018

I ordered a jacket and the quality was amazing and it looks pricey. It was shipped quickly and the customers service was outstanding. Will be back to buy more..

Date of experience: January 29, 2018
Texas
1 review
0 helpful votes
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Great
January 29, 2018

Nice product, the quality is good, shipping time is a little longer than I expected, but I love the dress so much, looks perfect!

Date of experience: January 29, 2018
Florida
1 review
0 helpful votes
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Excellent!
January 29, 2018

Wonderfully cute clothes for super low prices! Absolutely love all of my clothes I bought! Items fit quite well to sizes. I can't stop buying clothes. They have just so many options!

Date of experience: January 29, 2018
South Africa
1 review
5 helpful votes
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Extremely unacceptable
January 29, 2018

I ordered 5 iteams from fashion nova in November 2017 and to this day (29 January 2018) I still have no received my packages! I even paid extra money for the fast shipping option yet I still havent received my clothing. I would like a FULL refund in cash no gift cards or can I have my clothing before the end of the week. Will never order here again!

Date of experience: January 29, 2018