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Fashion Nova is the top online fashion store for women. Shop sexy club dresses, jeans, shoes, bodysuits, skirts and more. Cheap & affordable fashion online.
















The overall reputation of the company is marred by significant customer dissatisfaction, primarily stemming from issues with order fulfillment, shipping delays, and inadequate customer service. Many customers report receiving incorrect or damaged items, difficulty in obtaining refunds or exchanges, and a lack of accessible support. While some customers have had positive experiences with specific products, these are overshadowed by the overwhelming number of complaints regarding the company's reliability and transparency. The prevailing sentiment suggests a pressing need for improved customer service practices and a reevaluation of fulfillment processes to restore consumer trust.
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I always think about the perfect pair of high heels or stilettos that would go well with my clothes that I wear at work or when I hang out with my friends. I purchased the Sexy Savage Stiletto in Fashion Nova and after two days, I got the item. I was worried about the faux suede getting scratched or the zipper closure getting stuck but when I put the shoes on, the zipper close smoothly and the suede surface is just flawless. Fashion Nova delivered the shoes with so much care and they didn't fail to impress me.
FN became a statement for me as I use it regularly. I love it and their services are awesome, cant find more sites that looks exactly like this. Wont change this to anything!
Been waiting since October to order this dress for my event in Feb (it's been sold out), finally placed my order three weeks ago, never heard anything, and now finally after I call customer service after having emails ignored for the past few weeks, they decide to tell me the dress sold out so now they are cancelling my order even though i placed the order when the dress was in stock. Worst part is they won't even put me on a list to have this dress sent to me. I don't even want my money back I just want the dress I ordered and have been waiting months for.
I live outside of the states and what the company does not tell you is that their shipping fee doesn't cover the cost of customs... was asked to double the price of the package upon receipt. I refused to sign and the package was sent back, Customer Care basically said too bad and in order to have my money not thrown completely into the garbage I had to reorder and repay for the shipping fee that does not cover the custom cost that I will have to ay to get them... what a money grab
Red dresses are actually awesome! I finally received my red dress last night and i was shocked because it was delivered no matter what time it is. Really professional and I the dress I got is a treasure for me.
Past fall when I got introduced to fashion nova and got already hooked. I love their boots collection since they will come in handy when winter comes and it is perfect since Im getting ready for it. I have tested some of their clothes and products and I can assure that they are always in great shape upon arrival and are all durable when used for a long time. Will be happy to have a boots some time.
They have been there for me! I was thankful for that. I provided the wrong address when I checked out my item and the customer support was to the rescue and before I knew it, my problem was solved! Easy-peasy, I thanked the agent who have helped because they really do deserve it.
Im really happy with the purchase. Same exact color and comfortable coat. Excellent product from fashionnova
I have received a great experience ordering from Fashionnova. The sizing of the coat, I ordered is smaller than American sizes. The coat has excellent quality material. If I ordered it again I would order XX Large. The L was too small to fit in the shoulders
Hi there! Thank you for your great products. Because of your website I was able to offer my friend these awesome Gifts. Thank you very much for these great products.
I´m very satisfied and very glad because of these products. I will order again and I suggest you order from this website because it´s a great website with great support. Definitely recomended.
Great items at a great cost with great service, what more can a customer ask for? Would definitely recommend this to family and friends. Very satisfied with everything they have to offer
This company has a great selection of fashionable clothing at very reasonable prices. Responses to customer service questions are prompt. They go out of their way to make every shopping experience positive.
Initially i thought it was not good decision to choose this website for shopping because i did not like my first order but the second one was very good and when i contacted them to saying that i did not like the item. They refunded me back, not all of it but i am satisfied. Thanks
My dress is so beautiful witch very good quality and best part is how cheap it is. I will absolutely order from this site again. Thank you!
I ordered two items from Fashionnova. I adore my sweater! Beautiful, fits very well. Jacket is amazing, but a little small. Customer service answered my emails promptly about my return options. I will order again!
The service was quick and efficient. The product is good quality and the price even better! Love this company!
I ordered a jacket and the quality was amazing and it looks pricey. It was shipped quickly and the customers service was outstanding. Will be back to buy more..
Nice product, the quality is good, shipping time is a little longer than I expected, but I love the dress so much, looks perfect!
Wonderfully cute clothes for super low prices! Absolutely love all of my clothes I bought! Items fit quite well to sizes. I can't stop buying clothes. They have just so many options!
I ordered 5 iteams from fashion nova in November 2017 and to this day (29 January 2018) I still have no received my packages! I even paid extra money for the fast shipping option yet I still havent received my clothing. I would like a FULL refund in cash no gift cards or can I have my clothing before the end of the week. Will never order here again!
Answer: I received a full refund via original form of payment which was Paypal. I emailed them daily, reported them to the Better Business Bureau and opened a claim with PayPal. They sent me a store credit but I refused it and threatened legal counsel. Money was refunded in full 3 days later. Do not let this establishment bully you.
Answer: Do not order from this company you will regret it
Answer: Out of the six times I ordered from fashionova I received my items four times the two times my order never arrived I received no assistance from them but a vague response and no follow up when I e mailed back. They offer no refund or assistance at all when trying to locate a package you will have to work with your bank in order to get some resolve, pathetic company who only ensures celebs are getting items delivered and satisfied while everyone else they treat as peons who they can care less about. If your not insta famous they don't ensure a smooth customer experience for you and you will soon be left disappointed. Great merch but not worth the frustration.
Answer: I placed an order on cyber Monday, it's now Dec. 8th and I have not received my items. Not my items or a tracking number but they sure took my money! I just want my money back at this point.
Answer: Do not order from them - i placed my order on april 12th for $287 USD tracking number does not work and they refuse to answer my emails
Answer: FN website it states, "If your tracking information states that your package was delivered and you have not received it. You must address this with the United States Postal Service. Fashion Nova does not hold responsibility for packages that state to be delivered. We do not issue refund for packages that state being delivered."
Answer: Same... placed 2 orders for my vacation. The 25th and 30th of Nov. Needed the dress for my birthday weekend away. I got one dress when I came back and the other one is being delivered today. Just terrible. Bad customer service. Can't reach nobody by phone. All emails I recieved were automatic responses. Not personalized at all
Answer: The same thing happened to me, I never received my items because after they took my money they realized that the items Ive ordered were no longer in stock. They sent me a cyber gift card. The website clearly states that the gift cards will be sent when a returned is made but if I never received the items why cant I get my money back. Im reporting them to the Better Business Bureau
Answer: Don't waste ur time its better u go get a dress from another store, cuz you won't be receiving your dress on saturday, i oredered 23 pieces of cloth from them and am yet to receive none for the past six days
Answer: 5-7 days... maybe even 14 days. They lie about 2 day

