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Fashion Nova

fashionnova.com
general, casual, evening & party, swimwear men, womenAge 19-25, 26-45
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From the business

Fashion Nova is the top online fashion store for women. Shop sexy club dresses, jeans, shoes, bodysuits, skirts and more. Cheap & affordable fashion online.


Clothing item from Fashion NovaFashion apparel by Fashion NovaMerchandise from Fashion Nova clothing lineFashion Nova fashion product

Business Highlights

General

Year Founded: 2006
Target Gender: men, women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $6.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $76

Returns

Return Policy: free
Return Instructions: products must be unworn, unwashed, and have original tags attached and returned in their original packaging. does not provide cash refunds
Restocking Fees: no

Sustainability

Sustainability Score: We avoid
Recycling Program: no

Product

Style: general, casual, evening & party, swimwear
Body Fit: regular, plus size
Available Sizes: Men's (S, M, L, XL, XXL, XXXL, 2X, 3X), Women's (2XS, XS, S, M, L, XL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: email
Support Email: [email protected]

Payment Options

Payment Methods: card payments, PayPal, financing, Google Pay, Apple Pay, Amazon Pay
Buy Now Pay Later: Zip Pay, Afterpay, Klarna

How would you rate Fashion Nova?
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Fashion Nova Reviews Summary

The overall reputation of the company is marred by significant customer dissatisfaction, primarily stemming from issues with order fulfillment, shipping delays, and inadequate customer service. Many customers report receiving incorrect or damaged items, difficulty in obtaining refunds or exchanges, and a lack of accessible support. While some customers have had positive experiences with specific products, these are overshadowed by the overwhelming number of complaints regarding the company's reliability and transparency. The prevailing sentiment suggests a pressing need for improved customer service practices and a reevaluation of fulfillment processes to restore consumer trust.

This summary is generated by AI, based on text from customer reviews

service
872
value
805
shipping
860
returns
790
quality
778
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Texas
1 review
0 helpful votes
Follow Christy W.
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Love the quality and service I get. Love the quality of shirts and great service I get. Ships fast! Great shirts!

Date of experience: May 17, 2018
Georgia
1 review
0 helpful votes
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Always fast delivery, great prices, cheapest shipping! Ive been ordering from them for years. Highly recommend!

Date of experience: May 17, 2018
Arizona
1 review
0 helpful votes
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I appreciate the wide variety of items that fashionnova carries and the fact that I can order one or two to test on before I commit to a larger quantity. That fact has saved me money, which is important as a new business.

Date of experience: May 17, 2018
New Jersey
1 review
0 helpful votes
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Great!
May 17, 2018

Great! I loved the product and the service I received from this company! Great customer service! Great products and fast shipppng!

Date of experience: May 17, 2018
California
1 review
0 helpful votes
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This is the only company I buy shirts from. Excellent quality, excellent price, excellent service. Anytime someone is in the market for shirts, this is where I direct them.

Date of experience: May 17, 2018
Texas
1 review
0 helpful votes
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The best quality
May 17, 2018

The best quality & prices with the Awesome Company! The best quality & prices with the fastest shipments ever!

Date of experience: May 17, 2018
California
1 review
1 helpful vote
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Fast delivery!
May 17, 2018

The variety of shirts I have purchased have been great quality. They did not shrink or disfigure after washing and are true to size.

Date of experience: May 17, 2018
North Carolina
1 review
1 helpful vote
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Very reliable
May 17, 2018

Easy to order from the web site and even in the midst of the holidays, my order arrived several days early. Very reliable.

Date of experience: May 17, 2018
North Carolina
1 review
0 helpful votes
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Great stuff at good price! I use this website whenever i can. The sizing is usually accurate and the quality is good.

Date of experience: May 17, 2018
Texas
1 review
1 helpful vote
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So nice to have a online shop where I can find what I need with no hassle! I am always looking for good places to shop online, having a family and working 2 jobs sometimes makes shopping in stores a headache. This is a great time saver for me. I can trust the quality and enjoy the prices. Fashionnova is on my list of go to online stores for Great items. I will be a steady customer for life!

Date of experience: May 16, 2018
Tennessee
1 review
0 helpful votes
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I received some super cute work out clothes from this site. The quality is excellent, the fit is great and look forward to shopping again!

Date of experience: May 16, 2018
New Jersey
1 review
1 helpful vote
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Smooth experience
May 17, 2018

I found the range and selection that they have on their online store very impressive, a much easier way to shop for clothes! I will be using them again.

Date of experience: May 16, 2018
Texas
1 review
1 helpful vote
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Had a great time with the website, was easy and just helped a lot. Convenient in use and fast response. Fully satisfied with their products.

Date of experience: May 16, 2018
Hawaii
1 review
1 helpful vote
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Best Online Shop
May 17, 2018

Price was right, service was prompt, the store has cool stuff. Satisfied Customers!
Excellent Service. Best Online Shop!

Date of experience: May 16, 2018
California
1 review
0 helpful votes
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High quality!
May 17, 2018

Quality items, good customer service. Happy customer. I really like the clothes! High quality! Tkank you FN

Date of experience: May 16, 2018
Texas
1 review
2 helpful votes
Follow Shala R.
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I ordered a skirt from Fashion Nova however it didn't fit therefore I returned the item. The site only refunded me 50% of the purchase stating there is a 50% restock fee. All customers should be aware of the horrible return policy as this is the worst Ive ever experienced while shopping online!

Date of experience: May 16, 2018
Oregon
1 review
1 helpful vote
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The worst customer service I have ever dealt with. It's been over a month since I returned items, they have no records of it, even though I provided them with everything to show that the items were returned, and the incompetent rep continues to ask for the same information I provided 5 emails ago--still nothing has been resolved. The response time is ridiculously slow, I tried to ask for a different rep and no such luck(much like getting any satisfaction with this cheap company), as I'm sure there are MANY other unhappy customers, and regardless of what these "celebrities" or ordinary people say, the quality of clothing is below average, and the customer service makes it even worse. This is my first and last time buying from them, and if they continue to hire incompetent reps, it's just a damn shame. How about training the employees in standard office functions like opening email attachments, or entering a tracking number into a courier's site to confirm what the customer has stated MULTIPLE times, rather than asking, "Can you please send a picture of the return receipt?" over and over again, when it was already provided? The incompetence of Luis is uncanny. I'm surprised he even has a job to begin with.

Date of experience: May 16, 2018
Georgia
1 review
2 helpful votes
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Hit or Miss
May 17, 2018

Honesty, Fashion Nova has a great selection of clothes, but as for the quality, I can not rate them a five. It really is a site that is hit or miss. I don't believe the clothes are the same as their models. In order to give a review, you must give them a five star rating or they will remove your post.

Date of experience: May 16, 2018
California
1 review
1 helpful vote
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AWESOME SITE!
May 16, 2018

This is my 2rd purchase from fashionnova. Great selection with amazing pricing, and fast shipping! My daughter loved the workout outfit I bought for her birthday! Plus I got a very cute hoodie for myself! I highly recommend this site!

Date of experience: May 16, 2018
California
1 review
1 helpful vote
Follow Evelyn W.
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Love the brand selection, great style at affordable pricing. Shipping is fast and they have the best customer service. It doesn't get better than that. It's one of my favorite sites for shopping.

Date of experience: May 16, 2018